TBW NO.1 LIMITED

The Barcode Warehouse Inventory Management & Real Time Location Services (RFID)

GS1 UK Approved solution combining Inventory Management/Point of Care Scanning (Scan4Safety) with Real Time Location Services for Assets and Sterile Tray tracking. Created specifically for the complex, fast-moving NHS clinical and Healthcare environments, to improve patient safety, operational efficiency and reduce costs.

Features

• Point of Care Clinical Data Capture
• Real - Time Inventory Management
• Product Recall & Expiry Tracking
• RFID Asset & Sterile Tray Tracking
• Patient Level Costing
• Product Recall & Expiry Tracking
• Business Analytics & Reporting Dashboards
• GS1 Accredited Solutions Partner
• Community GPS Medical Device Tracking
• Enterprise Managed Service

Benefits

• Reduced risk of never events, reduced waste, and costs
• Continuous improvement, Improved patient safety, operational efficiency
• Speedy and accurate recalls, swiftly action safety alerts, stock-out notifications.
• Improved efficiency, reduced cancellations, complete control and visibility
• Automatically capture key data fields, freeing up clinical time
• Reduced number of cancelled procedures, effective product ordering, asset utilisation
• Comprehensive reporting tools, data-driven decision making, cost control process improvement.
• National policy compliance Medical Device Outcome Registry, National Joint Registry
• Prevent medical devices from being misplaced, lost or missed
• Designed to keep estate devices running with uninterrupted workflow

£25,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hemingway@thebarcodewarehouse.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

407316991882038

Contact

Simon Hemingway
07899785562
simon.hemingway@thebarcodewarehouse.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: We recommend Zebra hardware be used for all barcode scanning and RTLS applications. Other handhelds of similar specifications can be utilised, and this can be discussed on a case by case basis.
• System requirements:
  • HTML 5 Capable web browser
  • Internet Connection 5MB min.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 ticket - 1 hour response - resolution within 4 hours; Priority 2 ticket - 2 hours - response time - resolution within 12 hours; Priority 3 ticket - 12 hours response - resolution within 72 hours; Priority 4 ticket - 24 hours response - resolution within 144 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: On going support, at no extra cost is offered throughout the project life cycle from Project Managers and RFID Engineers
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our overall aim for training delivery is to improve the users experience, encouraging them to embrace new ways of working by highlighting the benefits of adoption to the specific end users role. We provide full onsite training, online training, and user documentation, We can design bespoke training packages to enable users to operate and get the best out of our solutions, we will work with the customer to determine their specific training needs with regards to training delivery (e-learning, classroom based, user manuals), criteria and suitability of super users, frequency and duration of refresher training.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data will be provided when the contract ends, data will always belong to the client. Client can specify the best format for this to be received in.
• End-of-contract process: Included in the price of the contracts will be annual license fees, initial project management fees, hardware fees, cloud fees, initial interface costs and any agreed project management day rates, There is no additional charge at the end of the contracted period. Client will notify the supplier of their intentions not to renew or extend, and reasons why, and provided all terms laid out in contracts are adhered to, payments are up to date etc. both parties can end the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices contain the same core features as the desktop service, displays have been optimised to work and display in accordance with the handled devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Our API library consists of service interfaces that typically integrate with ERP systems, EHR systems, Financial systems, and Cataloguing systems. The API library can support multiple communication protocols and message standards/formats (HTTP/HTTPS, SFTP, JSON, XML, CSV, etc).
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: The system tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA. Tests have been carried out externally and internally.
• API: Yes
• What users can and can't do using the API: Push data for daily operations, data management, synchronization, inventory management etc. Changes raised through change request process and evaluated accordingly
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: End users can customise by means of a change request process. Request is reviewed and addressed accordingly.

Scaling

• Independence of resources: AWS Auto Scaling which monitors applications and automatically adjusts capacity & resources. This maintains steady, predictable performance for users. AWS Auto Scaling maintains optimal application performance and availability, which is well suited to the fluctuation in demand of Healthcare

Analytics

• Service usage metrics: Yes
• Metrics types: These are usually linked to client KPI's, or any subclass of metrics a client wishes to measure. All metrics for measurement are agreed during the initial onboarding phase, and customer reports established where needed. Our project management team can advise on how best to measure. It is advisable to set these at the offset for baseline measurements,
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Testing - Tagnos, TagworX, Falcona, Posttag

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Excel, PDF, data warehouse
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Xls
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xls

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We are a cloud hosted solution. Upgrades are always communicated to the customer and any downtime agreed and worked to an agreed schedule. Upgrades are communicated by your project manager. Should the AWS server go down, handhelds will still work and capture data. Outside of upgrades, up time would be circa 99%
• Approach to resilience: Available on request
• Outage reporting: Servers are monitored in real time applications. Automated notifications or alerts are pushed out to relevant user group or responsible persons. AWS issues are managed by AWS.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Management services are restricted to dedicated system administrators selected by the client organisation. Only selected users have access to the management interface. IT and Application Support is managed via the 24/7 online application support and ticket system and telephone. Selected users / administrators will have access to this platform as designated by the client organisation.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 22 November 2021
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The policies and procedures followed include but aren't limited to: ; • Access Control Policy; • Data Encryption; • Security Incident Response Plan ; • Regular Security Updates and Patch Management; • Security Incident Reporting and Response procedure; ; Detailed documents of these are available to customers on request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration and change management protocols are followed, in general we follow scrum based principles, which is akin to ITIL4, taking into account agile ways of working. Change management ITIL 3 (request, assess, authorisation, planning and documentation, implement and close
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We comply with standard Vulnerability Management Life Cycle internally.; Discover > Prioritise > Assess > Report > Remediate > Verify. More information available on request,
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Through real time monitoring applications to monitor all server & resource activity. This allows proactive and prompt responses to any issues
• Incident management type: Supplier-defined controls
• Incident management approach: Client organisation’s Active Directory system whereby the client organisation controls and manages user access to the system. And 2-factor authentication method over a dedicated network

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  TBW operates an Environmental Management System, which meets the requirements of ISO:14001. ; ; Our EMS covers the systematic review and evaluation of all environmental aspects of the Company, for example.; ; Only deploying products and solutions from manufacturers who are compliant with ISO14001:2015 EMS standards and are audited accordingly. ; ; Joint initiative with Zebra to achieve recycling target of>90% ; Joint Initiatives with Zerba and Siemens on Energy Efficiency ; Zebra also has a cross-functional Sustainability Council with executive sponsorship to advance Environmental, Social & Governance efforts. ; TBW tech council monthly meeting to assess environmental impact of products.; Key partner initiatives on product lifecycle management, cost, or production etc. ; Supplier initiatives to reduce packaging, adopting minimalist approaches where apt.; Recycling materials segregated into waste streams, 65% recovery rate TBW green zone.; Re-usable totes used for Hardware tech swap out instead of cardboard.; Recyclable air cushions instead of cardboard when needed, are more environmentally friendly.; Our label manufacturing division has reduced pollution from solvent based inks to 97% print being water-based inks.; ; Switching from a WEEE compliant disposal route to disposal through a sustainable Technology Lifecycle Solutions Partner, this operates a closed loop, providing full traceability on every item which equates to on average 10 cubic meters per month. The process focuses on initially refurbishing, repair and resell followed by parts harvesting, component harvesting and finally extraction of precious metals.; ; Supplier and transportation partner initiatives on reduction of CO2 resource recycling, chemical substance management and biodiversity conservation

Pricing

• Price: £25,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Access to standard software functionality and dashboard reporting ; ; Hardware, Integrations, Professional Services days are not included

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.hemingway@thebarcodewarehouse.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.