Big Blue Door Ltd
Drupal Content Management System (CMS) Design and Development
We offer Drupal design and development using certified Drupal developers, supporting upgrades as we as new design and builds. Whether you require a new enterprise-level website, intranet or extranet, development of your existing platform, new features, integration services, or hosting our certified Drupal team can help.
Features
- Drupal certified developers using industry best practice
- Drupal multi-site development support
- Drupal ecommerce solutions supported (WorldPay, Paypal)
- Commented custom Drupal code development and use of contributed modules
- Updates for Drupal core, contributed modules (application and operating system)
- Agile methodology with Sprint Planning, Scrums, Sprint Review and Retrospective
- UK Cloud hosting for Drupal with backups and staging environments
- Mobile-first approach, developments fully responsive across all user devices
- Wide service range; including design, migrations, API and CRM integration
- Full accessibility (WCAG2.2) and GDPR compliance
Benefits
- Bespoke Drupal training programmes pitched at team experience level
- Fully flexible based on your needs; duration, location and focus
- Personalised training documentation and specific instructional screencasts provided
- Internal capacity increased after training
- Enables you to take complete ownership of your system
- Provides basis for cycle of continuous platform improvement
- Public sector specialists with over a decade of experience
- Fully secure - ISO 27001, ISO 9001, Cyber Essentials certified
- Established partnerships with hosting providers with UK data centres
- Ongoing support and maintenance packages available for post-launch support
Pricing
£550 to £800 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul@bigbluedoor.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 0 7 4 2 9 6 1 2 9 3 5 2 9 4
Contact
Big Blue Door Ltd
Paul Jenkins
Telephone: 0203 773 6040
Email: paul@bigbluedoor.net
Planning
- Planning service
- Yes
- How the planning service works
- Our certified agile delivery team will complete discovery workshops to discuss your exact requirements and help you plan out delivery and technical implementation approaches. Interactive onboarding workshops will ensure all project requirements are captured as well as user and stakeholder engagement approaches. As part of any planning service we can support a full business analysis of your technology stack requirements as well as solution designs and discussions.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Drupal 10
- Drupal 7, 8 & 9
- Apache Solr
- Amazon Web Services
- Google Cloud Platform
Training
- Training service provided
- Yes
- How the training service works
-
In the run-up to the launch of the new site, and throughout its life cycle as required, we would train your team on how to use the new system effectively. We would agree the exact approach with you directly, but we would typically:
1) Put on classroom-style training sessions (which can be facilitated remotely if face to face contact is not viable) - tailoring each session to the group level, from advanced users who will update the site on a constant basis to those with little to no knowledge of web editing who may only use the CMS once or twice a month;
2) Provide easy to follow, but in-depth step-by-step CMS guides - these written guides are ‘How Tos’ and include screenshots of the system and instructions on how to make updates.
3) Provide access to Big Blue Door’s digital handbook: https://handbook.bigbluedoor.net/drupal-user-guides - narrated videos of our team using the service to achieve tasks explained in the sessions and guides.
BBD is committed to empowering clients to take control of their systems and their integration into wider business operations. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- As part of any service we are able, as needed, to support clients in migrating to the cloud. This can involve undertaking these tasks independently or supporting in-house teams as needed.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Drupal 10
- Drupal 9
- Drupal 8
- Drupal 7
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
The quality of our products is ensured by the approach we take to managing our projects. Not only do our clients have the opportunity to check that they are happy with what they have commissioned as it develops, and to give feedback throughout the delivery process, but they are also given a period of time before launch to test the product and point out to us any functional issues. We will fix these issues before launch and provide a 30 day warranty so that, if anything were to go wrong in the month after the site has gone live, we would attend to it at no extra cost.
Technically, our code is developed to agreed coding standards, and we pay particular attention to formatting and naming conventions. On completion of a project, code is run through the Coder Review module - part of http://dgo.to/coder. This analyses code and gives a line-by-line breakdown of where it doesn’t match coding standards, enabling us to make the necessary improvements before any developments are launched.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Big Blue Door can install, configure and manage hosting solutions for clients as part of an ongoing support and maintenance package. This support package can be tailored to your exact project requirements.
Service scope
- Service constraints
- N/A
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
We offer a full service desk for responding to defects, issues and change requests (please note change requests are chargeable). This includes a full ticketing system to log and manage change requests, as well as a dedicated phone-line when clients need more urgent response.
All critical items will be responded to within 30 minutes; this support is 24/7 - please refer to our SLA for further details. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Our service desk operates in-office-hours support only (08:30 to 17:30) Monday – Friday (excluding Bank and Public holidays), although we undertake basic monitoring of both email and voicemail outside of these times. Where an incident is reported at the end of a working day, we will attempt to remedy the situation according to the severity of the incident. Where this requires out-of-hours work, we will not undertake any activity without explicit client approval of any additional charges, otherwise, the incident will be resolved during the next working day (as required).
The client is requested to provide out-of-office escalation contacts in case of emergencies.
Support requests are split into the following categories: critical, severe, minor with associated response times for each category. Each account is supported by a project director and project manager.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 15/05/2014
- What the ISO/IEC 27001 doesn’t cover
- N/a
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We take environmental sustainability seriously and are committed to minimising environmental impact in line with the government’s Net Zero strategy, both for us and our clients. We are ISO14001 accredited and a Carbon Neutral organisation, as measured by United Nations Clean Development Mechanism.
Big Blue Door is a digital-only company and fully committed to minimising its environmental impact and reducing CO2 emissions throughout our supply chain and beyond. We have implemented measures and monitor our environmental performance. We eliminated paper usage, promoting a paperless work environment to conserve trees and enhance information security.
We host on AWS infrastructure in London, entirely powered by renewable energy sources. We use auto-scaling groups for hosting, ensuring that servers are switched off during quiet periods, saving power.
We ensure minimal clicks are used to complete website tasks, which in turn saves 1.76g of emitted Co2 for every click saved. On average, our work reduces clicks needed by at least 3 per user journey, saving councils roughly 1,700kg of CO2 annually.
For business travel, we prioritise the use of public transport over private car journeys, and have been known to travel by bicycle, where possible. We leverage technology like video conferencing for effective communication. We emphasise recycling and waste reduction, evaluating operations for improvements and promoting responsible waste management among our network.
The use of heating, ventilation, lighting, IT systems, water and transportation by Big Blue Door and its employees is based on the need to maximise efficient energy use and to minimise harmful emissions.Tackling economic inequality
Big Blue Door is a founder member of the Open Digital Cooperative and LocalGov Drupal, a council and agency-led code sharing initiative aimed at building user-focused digital products by sharing development resources. This saves local authorities time and money when deploying new websites, enabling them to focus on meeting real user needs, allowing more citizens to transact online and free up budget for other projects that cannot be digitised.
Our contribution of both subscription fees and developed code/modules has brought significant innovation to the LocalGov Drupal framework benefiting local authorities across the UK, especially local authorities with shrinking budgets. We have developed modules for Education Directories, SEND and Local Offer websites, creating value for citizens countrywide.Equal opportunity
Big Blue Door operates a rigorous and fully-rounded approach to equal opportunities, inclusivity and sustainability in the workplace, in our home offices and with our clients. Our directors and management have made a commitment to conform with the Equality Act 2010 and the Code of Practice based on the Act, as set out by the Equality and Human Rights Commission.
We employ team members based solely on ability and experience, regardless of gender, race, religion or disability.
The diversity of our team accurately reflects the demographic of the workforce in our geographical area (Shad Thames/Bermondsey).
40% of our development team, including our lead Drupal developer, are women, compared to an industry average of just 26% (Source: Women In Tech).Wellbeing
Big Blue Door is committed to ensuring that our company is a fulfilling place to work for all our team members. Big Blue Door is a London Living Wage employer, committed to paying the Real Living Wage with London weighting. This commitment extends to our procurement policy and interactions with suppliers. As an example, our office cleaners Clean For Good, are also a London Living Wage employer and we have continued to pay for regular cleaning during the Covid-19 pandemic, despite not using our offices.
We have supported apprentices across our business for a number of years offering post-training employment opportunities. We dedicate significant funds to the ongoing learning and development of our staff, as well as being active members of the Drupal community - we sponsor Drupalcon London regularly and pay for our distributed team to attend. In addition, we include training in our ongoing support package, ensuring your team can edit your new website competently and without reliance on us to carry out simple tasks. This increases and expands the skillset of your team and the workforce in general.
We have a longstanding commitment to equal opportunities, as evidenced by the diversity of our team. We are active in our local community and regularly give money to charities. Our team has the ability to work remotely when they wish, and we operate flexible working practices, allowing team members to work around child care needs as and when required. We do not use zero hour contracts and never will.
Pricing
- Price
- £550 to £800 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul@bigbluedoor.net.
Tell them what format you need. It will help if you say what assistive technology you use.