WIGGLEDESK LIMITED

WiggleDesk Workspace External Resource Booking Solution

WiggleDesk’s Paid Bookings Module enables organisations to publish underused spaces for external hire, manage requests and approvals, and take secure online payments via integrations like Stripe. With live availability, floorplans, add-ons (catering/AV), visitor management and reporting, it improves utilisation, governance and revenue performance across facilities.

Features

• External Listings: Publish spaces for paid external bookings.
• Pricing & Policies: Configure rates, deposits, refunds and cancellation rules.
• Approvals Workflow: Manage request, approval and confirmation processes.
• Payments Integration: Take payments via Stripe and other processors.
• Add-ons & Extras: Sell catering, AV and services during checkout.
• Availability Controls: Protect internal use with rules and blackout dates.
• Visitor Management: Check-in, access instructions and onsite permissions.
• Interactive Floorplans: Show live availability on maps and plans.
• Revenue Analytics: Track income, demand, utilisation and performance.
• Calendar & Integrations: Sync Microsoft, Google and third-party systems.

Benefits

• New Income Streams: Monetise underused spaces and community facilities.
• Higher Utilisation: Fill idle capacity without disrupting internal demand.
• Faster Payments: Collect online payments, deposits and add-ons securely.
• Less Admin Work: Automate requests, approvals, confirmations and receipts.
• Better Governance: Enforce policies, and audit trails.
• Improved Customer Journey: Simple discovery, booking and payment experience.
• Clear Financial Visibility: Export revenue data for reconciliation and reporting.
• Operational Readiness: Trigger catering, AV and cleaning tasks per booking.
• Reduced Double-Booking: Conflicts prevented with integrated availability controls.
• Scalable Model: Roll out paid bookings across sites and portfolios.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wiggledesksales@bellrock.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

407445312302297

Contact

William Wildridge
07891144775
wiggledesksales@bellrock.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Enterprise portals and digital workspaces

  • Integrated Employee Workspaces
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: WiggleDesk is only available as a SaaS solution which is hosted via GCP.
• System requirements:
  • Standard supported web-browser
  • Native application support for iOS and Android mobile devices

User support

• Email or online ticketing support: Yes
• Support response times: Within the defined service level agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by WiggleDesk's internal Service Desk. Standard application support is available between Mon - Fri 09:00 am - 17:00 pm. Enhanced application support options are available at an additional cost subject to further conversation around requirements. Each support issue is dealt with within the agreed SLA's.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: WiggleDesk provides a structured onboarding experience designed to ensure rapid adoption and confidence from day one. Implementation follows a phased model covering discovery, configuration, testing and go-live, with each stage supported by measurable outcomes and dedicated delivery resources.; ; Users benefit from an intuitive, web-based interface requiring minimal formal training. Upon first login, guided walkthroughs and contextual tooltips introduce the main features, including desk and room booking, floorplan navigation and check-in via QR code. Embedded video tutorials and a searchable online knowledge base are available 24/7 to reinforce learning and support self-service.; ; For administrators, WiggleDesk provides comprehensive virtual training sessions, typically delivered via Microsoft Teams. These sessions focus on system configuration, policy management and reporting. A “train the trainer” model ensures internal champions can cascade knowledge effectively, reducing reliance on external support.; ; Optional enhanced services include 1:1 onboarding support and photorealistic floorplan creation to aid user familiarisation. Post go-live, adoption is supported through quarterly governance reviews and access to Bellrock’s Community Portal, offering peer forums, live updates and roadmap insights.; ; This structured, multi-channel approach ensures users can start using WiggleDesk efficiently, with confidence and minimal disruption.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the conclusion of a WiggleDesk contract, clients can receive a complete export of their data in csvs. Each CSV can include key datasets such as users, bookings, and their associated buildings, and team details.; ; Clients are given a default 14-working-day period to review and confirm successful receipt before all residual data is securely deleted or anonymised in compliance with UK GDPR and NIST data destruction standards. This ensures full control, data integrity and traceability throughout the offboarding process.
• End-of-contract process: When the contract ends, WiggleDesk ensures an orderly closure process covering data extraction, transfer, verification and confirmation of deletion. Support can be extended post-transition on request at a fixed daily rate.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: WiggleDesk delivers a consistent user experience across mobile and desktop platforms, with no differences in functionality when viewed in a web browser on a mobile phone.; ; The standalone mobile app's interface is designed to be more convenient, so offers booking, editing and deleting, functionality but not admin level controls.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: WiggleDesk provides a public REST API and a SCIM 2.0 endpoint for identity provisioning.; ; What users can do; ; Set up access for integrations by having an organisation admin enable API access in the WiggleDesk admin portal and then enable API access per user.; ; Authenticate using a user-specific secret token (sent in the Authorization header).; ; Read booking/attendance data (for example: a user’s bookings, upcoming bookings, team upcoming bookings, and “users in office today”) to power dashboards, automations, or downstream systems.; ; Manage user access by creating membership invitations and removing memberships via REST endpoints.; ; Automate joiner/mover/leaver processes via SCIM (/scim/v2/Users) from an identity provider (e.g., Microsoft Entra ID) to create, update, disable, and delete users.; ; What users can’t do / limitations; ; API access cannot be enabled purely via API; it must be switched on by an admin in the UI.; ; Rate limit: 1,000 requests/day per user token by default (higher limits on request).
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: WiggleDesk offers extensive customisation, managed by authorised administrators through a secure web interface. Customisable elements include booking rules, user roles, approval workflows, email templates, floorplan layouts, and room/service metadata. Clients can brand the platform with organisation logos. Interactive maps can be tailored per site with custom desk and room names, icons, and zones.; ; Authorised admin users can make most changes directly via the admin console, with support from our team for advanced configuration, such as 3D floorplan creation or advise on complex booking rules. No coding is required to customise standard functionality.

Scaling

• Independence of resources: All data is hosted in multi-region failover UK/EU data centres, providing resiliency and optimising performance. WiggleDesk continually monitors performance, its elastic infrastructure enables scaling.

Analytics

• Service usage metrics: Yes
• Metrics types: WiggleDesk provides usage metrics covering occupancy rates, booking volumes, user engagement, service utilisation, and financial performance for commercial bookings. Metrics are delivered via real-time dashboards, scheduled reports, and on request.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users can export data by exporting to a CSV file.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • SCIM
  • API

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.5% SLA uptime. Please see SLA details on associated doc.
• Approach to resilience: WiggleDesk is delivered as a resilient, cloud-hosted Software as a Service (SaaS) solution, utilising automated database backups and multi-region failover across Microsoft Azure and Google Cloud Platform. All application hosting and customer data processing are performed within UK and EU data centres, with each Buyer provided a logically segregated application environment and associated data store to ensure isolation and resilience.
• Outage reporting: Statuspage by Atlassian: https://wiggledesk.statuspage.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: Microsoft or Google SSO
• Access restrictions in management interfaces and support channels: WiggleDesk supports secure Single Sign-On (SSO) via Microsoft Entra ID (Azure AD), streamlining user access while enforcing role-based permissions across the platform. This ensures seamless authentication, simplifies administration and enhances compliance with organisational identity policies.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Or SSO

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: WiggleDesk is delivered under Bellrock’s ISO/IEC 27001-certified Information Security Management System (ISMS). The ISMS defines and maintains our information security policies and procedures (including risk assessment, access control, acceptable use, asset and data classification, encryption, secure development and change control, vulnerability and patch management, logging/monitoring, incident management, business continuity/DR and supplier security).; ; Governance and reporting: overall accountability sits with Bellrock’s ISMS owner, with regular management review and reporting to senior leadership. The WiggleDesk product and operations teams operate within this framework, and security incidents/risks are escalated via our incident response policies.; ; We ensure policies are followed through mandatory staff security training, least-privilege role-based access and periodic access reviews, documented procedures, change approval, regular vulnerability scanning and remediation tracking, backups, testing, and internal audits. Compliance is independently verified through external ISO27001 surveillance and recertification audits, with corrective actions tracked to closure.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Each change in the system is discussed internally to judge the potential impact on different clients. All code changes are recorded to keep track.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: WiggleDesk operates under an ISO 27001-certified ISMS. Potential threats are identified through Cloud monitoring, supplier advisories and regular penetration testing. Critical vulnerabilities are patched rapidly, often within 24 hours.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: WiggleDesk uses real-time monitoring and anomaly detection to identify potential compromises. Alerts trigger immediate investigation under our ISO 27001-aligned incident response plan. P1 issues are resolved within eight hours. Autoscaling and regional failover ensure rapid service restoration, typically within hours. All incidents are logged and reviewed.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: WiggleDesk follows ISO 27001-aligned incident management procedures. Users raise incidents via the 24/7 ticket portal or via Bellrock's customer support community. Incidents are prioritised and managed to SLA-backed resolution targets. Pre-defined workflows guide responses to common events. Post-incident reports are available on request or through scheduled service reviews.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Pilot period offered for 30 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Sunday 10 August 2025
• What the ISO/IEC 27001 doesn’t cover: Customer usage and configuration – How customers configure, govern, or use WiggleDesk, including user behaviour and internal processes, is outside scope.; ; Customer devices and networks – End-user devices, corporate networks, identity providers, and endpoint security controls are not covered.; ; Business decisions and outcomes – ISO/IEC 27001 does not assure the accuracy, interpretation, or outcomes of decisions made using WiggleDesk data.; ; Third-party customer-managed services – Customer-selected integrations or external platforms fall outside our certification scope.; ; Application functionality – The standard does not assess features, workflows, or functional behaviour; it is a non-functional security standard.; ; Controls excluded by the Statement of Applicability – Any Annex A controls formally marked as not applicable are excluded by design.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Wednesday 15 July 2020
• What the ISO 9001 doesn’t cover: Information and cyber security – ISO 9001 does not cover data protection, cyber security, or technical security controls (these are covered under ISO/IEC 27001).; ; Application functionality – The certification does not assess or guarantee WiggleDesk features, workflows, or functional capability.; ; Customer usage and processes – How customers configure, use, or govern WiggleDesk is outside scope.; ; Customer environments – End-user devices, networks, identity systems, and customer-selected third-party services are excluded.; ; Business outcomes – ISO 9001 does not guarantee operational performance or results achieved through use of the platform.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8f9edce1-bbba-486b-ab74-1b670eadf589
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F9ffa0eb-8c5a-45fa-ba50-68c7f0394c60
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wiggledesksales@bellrock.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.