CDS

Sisense managed cloud

Sisense provides next generation self-service AI,BI and analytics. A secure, high-performance business intelligence environment that enables business users to prepare and visualise data from anywhere, including big data and complex sources, and produce internal or customer-facing analytics. Sisense includes AI and machine learning tools.

Features

• Secure, high-performance business analytics software built for complex data
• Join multiple data sources with a simple drag-and-drop
• Build user-friendly granular interactive dashboards with any technical skill level
• Query big data at record-breaking speed
• Unique feature to embed analytics from large, disparate datasets
• Create rich data visualisation
• Built-in AI and machine learning tools
• Easy admin via AWS account
• Secure certified hosted environment
• IT infrastructure, upgrades and maintenance included

Benefits

• Experience real-time data analytics
• Visualise everything in one place
• Gain deep insight from analyzing data from multiple data sources
• Display statistics, drive decisions and implement them in one workflow
• Analyse data in the crossfields between multiple data sources
• Interactive dashboards to filter and drill down into visualisation
• Query terabytes of data, including the entire history, in seconds
• No tedious standardising data; head straight to visualisation and insights
• Data security assured

£500 to £1,500 a unit a day

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

407711397029771

Contact

Matt Johnson
0113 399 4000
bidteam@cds.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Sisense Cloud Service is deployed to AWS dedicated virtual private network
• System requirements: For Sisense Viewers, an HTML5 compliant web browser is required

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9am-5pm Monday to Friday as standard; up to 24x7x365 by arrangement. SLAs vary by contract
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Each client is assigned a designated Customer Success Manager (CSM) that serves as the main point of contact. As the client’s trusted advisor, the CSM serves as a focal point for business planning, licensing, feature requests, support, training and other related questions. The CSM hosts regular status meetings to support ongoing business requirements and ensure each organization is deriving the greatest value from Sisense.; ; Each Sisense license includes onboarding services. Designed to accelerate time to value, a dedicated BI Consultant translates client goals and vision with customized 1-1 sessions covering data modeling to dashboard design and user enablement. The goal is to go live with dashboards quickly while providing product and BI knowledge transfer for future iterations.; Questions or assistance required with a Sisense implementation, post-onboarding, are submitted through our central ticketing systems. Each ticket is supported by Sisense staff located in relevant geographic regions with committed response times.; Sisense offers a complimentary Support Services program that is designed to help meet the service needs of all customers. In addition, Sisense offers its Enterprise Elite Service, which is available at an additional cost.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Sisense provides all customers with complimentry onboarding services to make sure they are trained and know how to use the product
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Via REST API or ODBC
• End-of-contract process: Customer will have the opportunity to load your data into another data warehouse solution. CDS can provide additional Exit Planning and Management services upon request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile is for dashboard consumption only and recieving alerts
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Gui interface wia browser (HTML5) for all functions, also a REST API interface for automation of actions (documentation available).
• Accessibility standards: None or don’t know
• Description of accessibility: To be confirmed
• Accessibility testing: To be confirmed
• API: Yes
• What users can and can't do using the API: Admins can do everything related to Build processes, db connections, user administration and security setting as well as embedding
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: White-label, Embed, add visualizations and add functionality

Scaling

• Independence of resources: Sisense Cloud autoscales to meet your needs, within the bounds of your licence agreement

Analytics

• Service usage metrics: Yes
• Metrics types: Via specific dashboards that come with the application
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Sisense

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Configuration data, such as account credentials and authorization profiles, are encrypted prior to being written to the disk. For the remaining information, OS based disk encryption, Windows file system encryption ​- can be used for encrypting data at rest.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Via the interface, via API or ODBC
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Data base connections via JDBC or API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data Import into Sisense -the import protocol depends on the protocols supported by the data source. Sisense support importing data over SSL, if the source supports it. Data Retrieval from Sisense (for example, data viewed in dashboards) - Sisense supports SSL.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: User credentials and connection information are encrypted, before being stored to the disk. Data in flight is encrypted, Sisense uses the following encryption algorithms: SHA-256, AES-256. Sisense data is stored in flat file format is reliant on the physical security on the host server. Data can be encrypted as needed.

Availability and resilience

• Guaranteed availability: 99% availability
• Approach to resilience: Sisense Cloud uses AWS virtual private networks. Further resilience information is available on request.
• Outage reporting: Via email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: SSO using SAML2.0, JWT or OpenID; Bearer token
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: SSO using SAML2.0, JWT or OpenID; Bearer token; Sisense supports role-based access control for privileged admin activity and/or access to sensitive data. All access to the system is authorized and authenticated, according to user role.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA
• ISO/IEC 27001 accreditation date: 13/7/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Sisense's Information Security program is governed by the Information Security Policy, which covers: Access Controls, Asset Management, Personnel Security, Data Classification & Handling, Risk Management, Vendor Risk Management, SDLC, Change Management, Vulnerability Management, Logging and Monitoring, Patch Management, Backup Procedures and Cryptographic Key Management. Additional documentation includes Acceptable Use Policy, Incident Response Plan, Disaster Recovery Plan, Business Continuity & Crisis Management and additional legal/privacy related documentation in partnership with Information Security.; CDS maintains a set of security policies aligned with our ISO27001 certification, we are also Cyber Essentials Plus certified. Sisense also follows ISO27001.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change and Configuration management is SOC 2 Type 2 compliant. Change management is a standardized intake request, review, approval and execution flow. It is dependent on the type of change, but for the Managed Service specifically all customer requests/inquiries are processed through ZenDesk for tracking. Configuration management leverages automation and DevOps scripts for deployment from a standardised build in AWS. The overall security program is ISO 27001 compliant.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Vulnerability management is SOC 2 Type 2 compliant, and the overall security program is ISO 27001 compliant.; ; Sisense has a verbose Software Development Lifecycle to ensure that security is built-in to the internally managed DevOps process. Engineers apply secure coding principles to avoid the introduction of issues. Component analysis is performed to identify known vulnerable open source components. Sisense leverages AWS GuardDuty for additional intelligence and protection. Sisense performs annual penetration testing and quarterly vulnerability scans to identify vulnerabilities in software, as well as partnering with security researchers to uncover vulnerabilities through continuous manual testing.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring is SOC 2 Type 2 compliant, and the overall security program is ISO 27001 compliant.; ; Sisense uses Cloudflare to identify and block malicious patterns with built-in native functionality and Helios Attack Surface Monitoring, to continually assess and monitor the environment perimeter. Additionally, Sisense leverages Orca Security to continuously assess the production cloud environments hosted in AWS for vulnerabilities, misconfiguration, malware and generally full cloud stack visibility.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Incident management is SOC 2 Type 2 compliant. Sisense has established a comprehensive Incident Response Plan, defined as the R5. This includes the following phases: Readiness, Response, Rotate, Recover and Retrospect. Sisense classifies each incident with the process across P1-P4 severity ratings to ensure the appropriate due diligence and effort is performed in association with the risk rating. Any customer impact will result in immediate awareness. Further on an annual basis, Sisense conducts a cyber security tabletop to simulate a breach scenario to better improve the process through feedback.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  CDS is certified to the internationally recognised standard BS EN ISO 14001: 2004 – Environmental Management. The standard underpins our commitment to look after the environment, prevent negative environmental impacts, manage waste and reduce our carbon footprint. CDS is Planet Mark accredited, helping us to transform society, the environment and economy by measuring our carbon and social data. Our Carbon Reduction Plan sets corporate continual improvement goals, strategies and annual targets and CDS has pledged to halve our carbon emissions by 2030 and be carbon-neutral by 2050. The Bailie Group (of which CDS is part), is applying for ISO 50001 Energy Management System certification in 2022, which will focus our efforts on continually improving energy performance. Example initiatives and activities designed to fight climate change include: • Mandatory environmental awareness training for all new staff. Thereafter, all staff are required to complete annual refresher training • Introducing site-wide recycling facilities and waste streaming • Regular staff awareness bulletins on the company’s intranet on environment and sustainability best practices, to encourage behavioural change among staff • Replacing bottled water and disposable cups with personal water bottles and reusable insulated coffee cups, to replace single use plastics • Refurbishing our Leeds office to make it more environmentally friendly including changing the entire building to LED lighting with PIR sensors on the lights and replacing gas boilers with air source heating • Providing season ticket loans for public transport to reduce single car use • Investing in collaboration tools and video conferencing to eliminate unnecessary travel • Adding additional questions into our procurement compliance checklist, to encourage all of our potential suppliers to adopt sustainable practices.
• Covid-19 recovery:

  Covid-19 recovery

  Through our work with local authorities, transport and national infrastructure clients, we have supported many communications campaigns designed to support recovery from the impacts of Covid-19 in local communities. This includes: • Transport for London: working as TfL’s print and communications partner, CDS has supported the campaign to encourage people safely back onto public transport, producing outdoor media, train/bus stickers, signage and leaflets • London Borough of Lambeth: as Lambeth’s print partner, we have supported the borough council with its response to Covid-19, and delivering communications campaigns reaching citizens and businesses. Most recently, this has focussed on supporting recovery and economic regeneration • CDS supported Make it York (an organisation supporting York-based businesses to achieve economic prosperity) to deliver a campaign encouraging shoppers safely back into the city. Other initiaitives and activities include: • Offering opportunities for work experience, such as unpaid student placements • Providing apprenticeships • Improving workplace conditions including effective social distancing, increased cleaning and flexible, hybrid working • Creating employment opportunities for people made unemployed by Covid-19.
• Tackling economic inequality:

  Tackling economic inequality

  CDS provides a range of initiatives designed to create new businesses, new jobs and new skills within our local community. These include: • Apprenticeships and work experience, particularly for people who face barriers to employment. In the past two years, we have provided nine apprenticeship positions at our Leeds head office, of which four have become full-time employees. This year, we plan to offer around 20 new apprenticeship roles across the company. • Local employment: as a national company, CDS operates from six offices, each run as an autonomous business unit, managed by local teams. This regional structure has resulted in CDS becoming a community-focussed organisation, owing to local recruitment. • Engagement with local SMEs to encourage spend in the community. • Volunteering: many CDS staff give up their free time to volunteer as part of our charity initiatives.
• Equal opportunity:

  Equal opportunity

  CDS’ fully hybrid working model enables participation by people from across the country, including people experiencing limited mobility, neurodivergence and/or clinical vulnerability. Our Leeds head office is also highly accessible, with ground-floor access, a disabled toilet, a lift to the first and second floors and step-free access to all meeting spaces and refreshment areas. CDS operates an inclusive and accessible recruitment practice; we actively encourage applications from suitably qualified and eligible candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Our recruitment process is fair, equal, and non-discriminatory and works on the premise that the best person for the role will be offered the job. As part of our people strategy, we will be using the Disability Confident standard to inform how we can provide opportunities for disabled people to join the organisation in the future. Other initiatives and activities include: - STEM Programme: designed to break down barriers that might prevent young people from pursuing a career in technology - Structured staff appraisal process to identify individual skill gaps, and a training programme and assigned budget for delivering Personal Development Plans.
• Wellbeing:

  Wellbeing

  We support the health and wellbeing of our staff through a range of initiatives including: - Employee Assistance Programme -Trained Mental Health First Aiders - Flexible working hours to balance work and home activities - Personal healthcare plan - Staff social committee who organise regular events e.g., quizzes, film nights, meals out - Charity work in support of our chosen charity partner - Organised sponsored physical activities including the Yorkshire Three Peaks and ‘Tour de CDS’ - Cycle to Work Scheme, bike storage and shower facilities to encourage exercise - Free yoga classes and back massages - Quarterly staff engagement survey - Monthly ‘360’ reviews and professional development plans for all staff - Inclusive and accessible recruitment practices - Employee intranet providing regular content on wellbeing topics, including mental health and promoting awareness days such as Time to Talk.

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The trial version is available with all features available for 14 days
• Link to free trial: https://www.sisense.com/get/free-trial/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@cds.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.