INTERGENCE SYSTEMS LIMITED
Intergence Digital and Cloud Service
Intergence delivers digital and cloud transformations. Our specialists, coupled with our analytics framework, support the delivery of customer-focused digital transformational change and cloud migrations; design to delivery.
Intergence are experts in consistently delivering stable and secure managed cloud/digital services backed by MDR.
Features
- Customer focused digital transformation
- Transformation project management and technical design
- Cloud hosting design, delivery and managed service
- Network design, delivery and managed service
- Proactive infrastructure monitoring
- IT Service management
- MDR
- Contact centre software implementation and support
- Customer and application data analytics and visualisation
- Microsoft and iOS specialists
Benefits
- Increases productivity and reduces costs
- Improves talent acquisition and retention
- Improves service to end service users
- Agile delivery methodologies, increased agility, managed risk and reduced costs
- Increases ability to manage risk
- Increases resilience and ability to deal with unexpected events
- Executive level dashboards and data analytics
- Digital specialists, cloud specialists, analytics specialists and SD-WAN specialists
- Drive disruptive innovation and IT value to the business
- Increases collaboration and innovation
Pricing
£550 to £1,300 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at admin@intergence.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 0 8 0 0 1 8 4 5 3 2 9 9 4 0
Contact
INTERGENCE SYSTEMS LIMITED
Mike Warren
Telephone: 0845 2264167
Email: admin@intergence.com
Planning
- Planning service
- Yes
- How the planning service works
- We provide deep commercial and technical analysis to model the best fit digital and cloud services.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Our experts will provide skills transfer and training to ensure the customer teams can drive adoption and support the new services.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We provide the technical expertise to transform services to the cloud.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Intergence provides experts to cover your cloud p Cloud Quality Assurance and Performance Testing needs. We perform our testing across functional and non-functional requirements, measuring performance, identifying potential issues and validating your service level needs. Individual testers or teams to validate your digital, IaaS, PaaS, SaaS and Serverless systems.
Security testing
- Security services
- Yes
- Security services type
-
- Cyber security consultancy
- Security incident management
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We can provide the full range of managed services including service desk and expert resolver groups.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Depends on the severity. We have different response times for P1,P2,P3,P4 incidents ranging from 30 minutes for urgent to 24 hours for low priority tickets
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- We will design our services to meet each customers needs. We can provide a baseline approach, however the key to our success is delivering service tailored to each specific customers' requirements.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Socotec
- ISO/IEC 27001 accreditation date
- 23/10/2019
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO:9001
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
We use local resources wherever possible, we also ensure an ethical supply chain around company's 'green' credentials for any services we may use to provide these services.
We aim to be a net zero company by 2040 and are one of a small number of users testing Sage Earth to track our Scope 1,2 and 3 emissions.Equal opportunity
We are an equal opportunities employer with a policy in our handbook. We strive to have a diverse organisation with a vast range of skills.Wellbeing
Physical and Mental health have become even more relevant since the pandemic. We have setup a company EAP scheme which is accessible to all staff and is a completely confidential service offering a range of services for those in need.
Pricing
- Price
- £550 to £1,300 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at admin@intergence.com.
Tell them what format you need. It will help if you say what assistive technology you use.