Xpertex
Secure Network Services, IT Security Architecture, Assurance and Technical Support
Xpertex provides Professional Services relating to the Technical Assurance and delivery of Cloud and Secure IT Infrastructures:
- Network Security Devices (Juniper, SonicWall, Ivanti, Palo Alto)
- DV/SC Staff Augmentation
- Cyber/Information Security Advisory
- Secure Network Design, Assurance and Implementation
- Programme/Commercial Advisory
- Compliance Assurance (IT, Security)
Features
- Technical Design, Assurance and Independent Advice
- Requirements Capture, Elaboration and Through-Life Assessment
- Independent Information Assurance and Security Hardening
- Through-Life Assessment and Ongoing Advisory
- Provision of DV/SC Security Cleared Resources
- Scoping, Specification and sale of Network Security Devices
Benefits
- Vendor neutral assurance of systems, approaches and deliverability.
- Alignment with Government and Industry security and information handling regimes
- Security Hardening and Information Assurance.
- Value for Money
- Supply-Chain Risk Management
Pricing
£351.90 to £1,607.73 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at louise.carter@xpertex.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 0 8 1 8 1 1 6 5 4 9 3 5 2 1
Contact
Xpertex
Louise Carter
Telephone: 08450341412
Email: louise.carter@xpertex.com
Planning
- Planning service
- Yes
- How the planning service works
-
Our approach to help buyers plan their Cloud Services is derived from over a decade's experience of advising government departments and their supply chains. We adopt a risk and opportunities led approach to planning, focusing on the definition and ratification of requirements. We provide Business Analysis services that in turn become part of a solution outline and which then underpin the subsequent Design, Delivery and Trade-Study Assessments.
We work in PRINCE2, MSP or Agile frameworks. Planning approaches are tailored to meet the organisations that we work with and at all stages reflect the culture we work in and the delivery drivers and desired effect. - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We offer bespoke training packages based on the needs of the requirement.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Assessment of baseline policies, ways of working and metrification of results.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- Cyber Scheme
- Other
- Other security testing certifications
- ECSA European Council
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
-
Where support is offered, it can be delivered via staff augmentation (staff substitution) which can be delivered on-site and in relevant core-hours.
Where services are provided in the UK, they can be retained (call-off) or via an office hours service desk based in Hertfordshire, UK.
Other services can be offered throughout the UK.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Core office hours Monday-Friday
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Xpertex has a support desk capable of supporting systems designed and delivered by Xpertex. The Service Desk can be available from 0800-1800 Monday - Friday.
Out of hours cover can be provided through the use of a call handling service and/or on-call engineers.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Juniper, Sonicwall, Palo Alto, Microsoft, Arista, Censys, Amazon
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMS Internation
- ISO/IEC 27001 accreditation date
- 30/01/2020
- What the ISO/IEC 27001 doesn’t cover
- Customer technology services, such as cloud services.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- ISO9001
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Xpertex is committed to continually improving our environmental performance and monitoring. Xpertex has started the process to gain the following two environmental ISO accreditations:
ISO 14001 Environmental Management System
ISO 50001 Energy Management System
This is on top of our existing ISO9001, ISO27001 and Cyber Essentials PLUS accreditations.
Critical to our core operation is our IT infrastructure and Data Centre, which house our IT equipment, along with connectivity to our cloud Infrastructure. Xpertex recognises that energy efficient practices, and reducing our carbon footprint, are paramount in achieving our corporate sustainability goals.
Xpertex also works with its customers to help them reduce their carbon footprint where appropriate.
Full social value statement https://xpertex.com/social-values/Tackling economic inequality
We are committed to equal pay for our workforce. To address our gender pay gap, we have several initiatives in place, to not only attract more talent, but to encourage a more balanced, and rewarding workplace.
Working with educational institutions to help attract more women into STEM focused roles.
We have a mentoring programme available for all, to encourage progression into senior roles.
Training is available to cover areas like Equality & Diversity, Unconscious Bias, etc.
We have established a Women’s Working Group who assist in supporting the attraction, retention and promotion of our female talent across the business.
Full social value statement https://xpertex.com/social-values/Equal opportunity
Xpertex is committed to developing, supporting and sustaining a diverse workforce. It strives to create a working environment where everyone can to do their job, to the best of their ability, without having to face discrimination, harassment or victimisation. Xpertex avoids unlawful discrimination in all aspects of employment including recruitment, promotion, training opportunities, pay and benefits, discipline and selection for redundancy. Any decisions concerning employment, promotion and training will be based on objective, job-related criteria and merit. Disability and personal/home commitments will not form the basis of employment decisions except where absolutely reasonable and permissible within anti-discrimination law.
Xpertex monitors the ethnic, gender, age composition of our existing workforce as well as the number of people with disabilities within these groups and will consider and take any appropriate action to address any problems that may be identified by the monitoring process.
Full social value statement https://xpertex.com/social-values/Wellbeing
Xpertex has an Employee Assistance Programme available to all staff which provides access to advice, counselling and support. Workplace mental health is especially important to the company with information and advice issued on a regular basis. We give every employee a day off on their birthday and additional holiday allowances are in place to recognise length of service milestones. We conduct an annual staff survey which provides opportunity for any issues to be raised to the senior management. Processes exist where concerns can be raised without fear of negative consequences for the individual raising the concerns. Flexible working practises developed during the Covid pandemic are in place giving all staff the ability to work from home where possible. We are continuing to provide these flexible working practices post-pandemic. Flexible working hours are encouraged and were invaluable during the pandemic and enabled parents with school age children to home-school their children, and those with responsibilities to the elderly to provide the support they wish to give. Staff are also encouraged to volunteer to continue to volunteer in the community. Xpertex participated in a local initiative to offer IT equipment to under-privileged children in the local community allowing them to conduct their schooling from home. When staff started to return to the office, all sensible precautions have been maintained. A cycle to work and an electric car salary sacrifice scheme are also available to all employees.
Full social value statement https://xpertex.com/social-values/
Pricing
- Price
- £351.90 to £1,607.73 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at louise.carter@xpertex.com.
Tell them what format you need. It will help if you say what assistive technology you use.