AGILISYS LIMITED

Modern Endpoint Readiness Assessment

This Modern Endpoint Readiness Assessment provides you with a solution overview for the delivery and support of end-user IT services, enabling the secure delivery and management of the desktop operating system, its published applications as well as end user’s files and data.

Features

• A mobile solution that securly delivers applications, files and data
• Ability to securely separate personal and corporate data/applications
• Secure single sign on and encrypted file sharing and synchronisation
• A customisable desktop experience, covering user persona's
• The standardisation of the workplace environment
• Control of IT environments through IT governance processes
• Cost reduction whilst supporting increased transparency and flexibility
• The implementation of mature service management best practices
• Increased operational stability, quality of service and security

Benefits

• Providing tomorrows ‘Office of the Future’ today
• Enable applications or desktop consumption across devices
• Increased data security by keeping all data within the datacentre
• Work from anywhere – office, home, business continuity centre etc.
• Total control of your desktop build standard, administration and deployment
• SLA covering from the data centre to the office
• All agreed applications controlled in the Definitive Software Library (DSL)
• Enhanced environment management via change control
• Only single versions of applications deployed to the desktop
• Ongoing application patching managed centrally

£726 to £2,070 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

408287212389665

Contact

Cameron Marshall
07792 169644
info@agilisys.co.uk

Planning

• Planning service: Yes
• How the planning service works: For Virtual Workspace, availability and accessibility requirements; Desktop pool templates, including size and configuration; Expected concurrent users; Desktop and user data requirements; Network architecture, including load balancing; Core services such as DNS, AD, DHCP are made available via the data centre. For Traditional Workplace, upon the successful completion of a Technology Stack review, the operational cost reductions and savings are then defined on the assumption that the following policies are agreed:; - Architected to best practice providing resilience and redundancy at all levels where cost-effective and aligned to business requirements; - Designed to support customers’ requirements for cost-effective ICT services; - Platform-based around a single vendor; - Maintained through Windows-as-a-Service (Evergreen IT); - Monitored and maintained always; - Under strict change control; - Eliminate vendor device proliferation and collapse functionality into minimum number of devices and applications; - Implement Cloud solutions wherever possible; - Compliant with PSN wherever necessary
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure, AWS, Google Cloud
  • Microsoft 365, Microsoft Endpoint Manager, Intune, Windows AutoPilot
  • Office 365, Microsoft 365, and Security and Compliance
  • Azure Virtual Desktop, Windows 365, Microsoft Managed Desktop
  • Entra ID services
  • Cloud identity, federated identity and Multi-factor authentication
  • Unified Endpoint Management and Enterprise Mobility Management
  • Collaboration and Productivity
  • Applications Packaging, Distribution and Delivery
  • Corporate and Personal Data Storage and Governance

Training

• Training service provided: Yes
• How the training service works: Training is a vital element for staff to embrace change, it needs to be delivered well and in a timely manner. As a part of the transition into service phase of a Digital Workplace service implementation, Agilisys would undertake a training needs analysis. Agilisys utilise a combination of Subject Matter Experts from within the business, combined with our preferred third party organisations to deliver lower level specific systems training and/or qualifications. Once training has been completed, we will then review to make sure the desired outcomes have been achieved, ensuring it is adding value and contributing to business change and the embedding of new practices, but most importantly is achieving the business outcomes.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure Fundamentals
  • Office 365 and Microsoft 365 Administration, Management and Governance
  • Azure Virtual Desktop, Windows 365, Microsoft Managed Desktop
  • Active Directory Maintenance and Best Practice
  • Unified Endpoint Management
  • Enterprise Mobility and Management
  • Exchange and SharePoint Online
  • Definitive Software Library Assurance and Governance
  • Remote Access Management and Maintenance
  • Security and Compliance

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Agilisys' Modern Endpoint Readiness Assessment delivers a solution overview to transition our customers to fully managed environments, enabling the secure delivery and management of the desktop operating system, applications as well as end user’s files and data. SaaS based services, such as Office 365, provide productivity and collaboration services, with cloud based Enterprise Mobility Management (EMM) solutions ensuring that flexible working styles are securely managed and adopted. This results in an IT service offering that is both comprehensive and flexible, enabling customers to either provide their end users with corporate devices or to allow the end users to supply their own.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure, AWS, Google Cloud
  • Microsoft 365, Microsoft Endpoint Manager, Intune, Windows AutoPilot
  • Office 365, Microsoft 365, and Security and Compliance
  • Azure Virtual Desktop, Windows 365, Microsoft Managed Desktop
  • Azure Active Directory services
  • Cloud identity, federated identity and Multi-factor authentication
  • Unified Endpoint Management and Enterprise Mobility Management
  • Collaboration and Productivity
  • Applications Packaging, Distribution and Delivery
  • Corporate and Personal Data Storage and Governance

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: IT Health Checks

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: If opted for, support can be provided through a service desk arrangement. Availability is Monday to Friday 08:00-18:00, primary means of logging all calls, incidents and queries is via the call service desk using the following e-mail address – agilisysservicedesk@agilisys.co.uk. The secondary means of contact to the service desk is via the following telephone number – 0845 120 7176.

Service scope

• Service constraints: The service is not responsible for ensuring that there is sufficient bandwidth available to support the implementation of a Digital Workplace solution, the purchasing of licensing and storage or the upgrade of legacy devices to support it.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Our response times can be tailored to your requirements, these range from 15 minutes to 36 hours depending on the priority.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide a project team, overseen by a senior supplier sponsor, who is responsible for delivery of this service. Support is covered as part of this service, for the duration of the engagement, during office hours, by the project team contacts.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft; VMware

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 11/03/2024
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to:; ; The Information Security Management System of Agilisys Ltd, including business support services, contracted Managed IT Services and Cloud Services delivered to our clients in accordance with Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Agilisys’ Environmental Management System is ISO140001:2015 certified, we understand the critical importance of addressing climate change and have committed to reducing our own carbon footprint while helping our customers to reduce theirs. Through our current initiatives, we have already reduced our GHG emissions by ~13% from our initial baseline, set in FY2021/22. In tackling climate change, we have both client facing and internal objectives to lessen Agilisys’ impact on the environment. Our client focussed objectives include - Providing timely Emissions information; Ensuring that all clients are informed of their GHG emissions on a regular basis as part of standard service reporting; Provide advice and guidance on reducing emissions; Provide information of optimising and efficient utilisation of services to reduce GHG emissions. Our internal objectives have been set to address the mix of emissions that we have across all three scopes and are summarised as - Improving awareness - Ensuring that all employees are informed about Agilisys' net-zero targets, environmental policies, principles, and procedures; Reducing business mileage - business mileage should be within 10% of the 71,611 miles travelled in 2022-23 now that COVID restrictions have been fully lifted; Improved Baselining - We're improving our data collection to create a thorough baseline for tracking all emissions, including non-mandatory aspects. Agilisys is committed to sustainability, through baselining, targeted emission reduction initiatives, and transparent reporting practices and we are continually improving our Environmental Management System. This benefits our clients through - Demonstrable Environmental Impact - our approach ensures a demonstrable reduction in environmental impact through rigorous baseline measurement and optimisation initiatives; A responsible track record - Our EMS is ISO14001:2015 certified and has already delivered a ~13% reduction in tCO2e and our reporting and management are being continually improved; Transparent Reporting - We publish environmental reporting annually, measuring ourselves against our environmental commitments.

  Covid-19 recovery

  Agilisys’ passion and commitment to supporting the recovery from COVID-19 is demonstrated by our co-founder, Manoj Badale, holding a role as Commissioner of the COVID Recovery Commission. The following examples evidence the scale of our commitments and proven approach and ability to deliver exceptional outcomes with our customers: North Lanarkshire Council – Agilisys has designed and developed a series of online modules, in playbook format, to be used by senior phase pupils and modern apprentices. The modules are designed to increase young people’s awareness, motivation, resilience and persistence and include activities and practical exercises to assist them in writing a personal statement or CV, preparing for interview and ultimately tips to help them adjust to the workplace. Helping Hands – In response to the pandemic, Agilisys designed and built a contact management solution that is designed to track both outreach contacts with vulnerable people and identify their specific needs. This solution was deployed on an ’at cost’ basis to thirteen authorities in 2020. Agilisys understands the profound consequences that COVID-19 has had on communities across the UK and has a deep understanding of how to make a positive impact to help stimulate recovery across key areas. Agilisys is operating in the highest growth sector in the UK economy. As a technology and Digital transformation company, we continue to work with our customers in successfully building Digital Skills within communities across the UK. For this reason, we believe Digital Skills is the best and most effective way for us to deliver best value and tangible benefits. In developing the focus of our social value offer we have concentrated on the creation of employment opportunities and the enablement activities of sponsoring and supporting re-training of young people – one of the most impacted generations of our community impacted by COVID-19.

  Tackling economic inequality

  We recognise the problem of workplace inequality and its pernicious impact. Agilisys is committed to ethical behaviour, transparency, and accountability, ensuring trust with clients and partners as part of our core value of Integrity. We are committed to fair working practices for workers in our sphere of influence, including everyone engaged in the delivery of our services. Our approach to tackling workforce inequality is multifaceted, integrating ethical considerations, compliance measures, and committing to fair working practices. We believe that being inclusive is fundamental to project and service delivery, and fair practices are an essential component of workplace wellbeing. Our Chief Executive Officer is responsible for compliance with our workforce inequality policy, which he also sponsors, this is reviewed annually. Under this policy, Agilisys has taken the following steps in relation to slavery and human trafficking: Expanding our whistleblowing policy to cover concerns about slavery or human trafficking; Ensuring practices for checking that all employees are paid at least the minimum wage and have the right to work in the UK; Updating template commercial agreements to include an obligation that suppliers will comply with the Modern Slavery Act, corresponding local legislation or, where no such legislation exists, the spirit of the Modern Slavery Act; Identifying and prioritising high-risk areas in the supply chain. Agilisys is committed to fair working practices for all, and takes rigorous steps at policy and operational levels to tackle workplace inequality. Ethical Framework - Our commitment to an ethical framework ensures the identification and mitigation of modern slavery and human trafficking risks. Legal Compliance - Our rigorous processes manage compliance with all applicable employment laws ensuring legally sound and responsible service delivery. Positive Outcomes - Our regular staff surveys show that our employees value Agilisys’ commitment to workplace equality and making the world a better place.

  Equal opportunity

  We have an active Diversity and Inclusion strategy with initiatives across Agilisys, ensuring that we are a truly welcoming place to work, actively promoting diversity and inclusion. Initiatives include: Reach Network - Agilisys is committed to consistently improving the level of ethnic diversity within the company. The company conducts itself with the following principles in mind: Zero tolerance of Racism and prejudice; Encourage education about racial inequalities; Support for staff is always available. Our Diversity & Inclusion committee drives the notion of a level playing field forward Agilisys has made diversity and inclusion central to its policies. Women in IT - Agilisys actively recruits and develops in-house female talent. Below are some of the initiatives implemented to address gender inequality: Work Shadowing to encourage girls to start their careers in technical roles. Partnering with ADA academy to hire female BAME and LGBTQ+ early tech talent. Embrace & Enable - This network aims to bring together members of the Agilisys community with a physical or mental impairment, developmental condition, or other condition covered by disability legislation in an informal and relaxed way. Through this network, we want to empower Agilisys to be more disability confident, leverage diversity of thought, and create a collaborative, supportive working space where our people can flourish, everyone feels comfortable and safe in the workplace. LGBTQ+ network- This network provides a platform to celebrate the LGBTQ+ community, to challenge prejudice, and to help shape Agilisys into a place where everyone feels safe and comfortable to be their true selves. People don’t need to identify as LGBTQ+ to be involved - the network is for anyone who has an interest in creating a support network, raising awareness, and keeping the business honest in providing equal opportunities as a diverse and inclusive place of work.

  Wellbeing

  Confidently Digital - Invest in new technology to improve people's health, lives and digital services; The rapid pace in the development of ‘Gen-Tech’ such as ChatGPT provides huge potential to improve people’s health, lives, and digital services. Examples of initiatives include: Development of software products that predict frailty amongst the elderly, enabling proactive intervention by Adult Services to help keep people living independently in their own homes for longer, delivering a better quality of life and reducing expenditure on care homes; Gen-Tech powered solutions that can propose optimized care packages for care workers to review/amend/approve, freeing up time to focus on interventions and driving better outcomes; Our RPA, Data and IoT capabilities can, we believe, support our clients in effectively harnessing the future digitally aspirational workforce, and enable deliver of better services at lower cost. Agilisys uses the following approach to ensure our Social Impact commitments on our contracts deliver significant value and maximum impact for the communities, staff, customers and patients that they are intended for. Step 1: Defining Outcomes is a process of agreeing the outcomes with our clients. Step 2: Is the process of agreeing the priorities and cycle of activities. Step 3: Involves a detailed schedule of stakeholder engagements to ensure we communicate and gain buy in to the Social Value Plan and where appropriate sponsors are in place to guide and lead the approach and communications in their localities. We have over 70 local authority partners across the UK. Step 4: Is the Implementation Phase. We will ensure that the plan is well resourced and clear governance is in place to maintain momentum and ensure decisions and activities are kept on track.

Pricing

• Price: £726 to £2,070 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@agilisys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.