FLIWEEL TECH LTD
AI Agent Configuration and Integration Support
AI Agent Configuration and Integration Support helps public sector organisations set up, configure and integrate AI-enabled agents within existing cloud platforms. The service provides time-limited configuration, integration and deployment support using established tools and APIs, enabling controlled adoption of AI capabilities without bespoke software development or ongoing managed operations.
Features
- AI use-case clarification and requirements scoping
- Configuration of AI agents using existing cloud platforms and services
- Integration support with existing cloud applications and APIs
- Workflow and orchestration configuration within buyer environments
- Testing and validation of configured AI agent behaviour
- Deployment and transition support into live environments
- Governance, security and operational alignment documentation
- Knowledge transfer to enable buyer-led operation and change
Benefits
- Reduces manual effort through automation of routine processes
- Supports staff by handling repeat, low-complexity tasks
- Improves operational efficiency across cloud-based services
- Reduces delivery risk through structured, time-limited support
- Improves consistency across integrated cloud systems
- Enables safe adoption aligned to organisational governance
- Delivers deployable outcomes without long-term supplier dependency
Pricing
- Education pricing available
Service documents
Request an accessible format
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email the supplier at sales@fliweel.tech.
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Framework
G-Cloud 15
Service ID
4 0 8 6 0 9 9 0 2 9 5 6 2 8 1
Contact
FLIWEEL TECH LTD
Andy Paul
Telephone: 07877960407
Email: sales@fliweel.tech
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
-
The service is delivered on a time-limited, statement-of-work basis and is focused on configuration, integration and deployment support activities only. It does not include ongoing managed services, 24/7 operational support, infrastructure hosting, or responsibility for running live environments unless explicitly agreed under a separate arrangement.
Delivery relies on buyer-provided access to existing cloud platforms, systems and data. Third-party licences, subscriptions and usage costs are excluded. Support is delivered primarily remotely, with on-site delivery available by prior agreement.
User support
- Email or online ticketing support
- Yes
- Support response times
- Email support is provided in line with the agreed service agreement. Response times and handling are defined by the agreed SLA and the criticality of the issue. Support is provided during agreed delivery or support periods, Monday to Friday, UK business hours, unless otherwise specified in the agreement. Out-of-hours support is only provided where explicitly agreed.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Standard support (included): Standard support is included as part of the statement-of-work delivery. This covers email-based support during UK business hours (Monday to Friday, excluding public holidays) for clarification, defect resolution related to configured components, and guidance on configuration changes within scope. Support requests are triaged and responded to within one business day.
Enhanced support (optional): Enhanced support provides faster response times and scheduled support sessions during delivery, including priority handling of issues, additional configuration guidance and coordination during deployment or testing phases.
Cost: Charged on a day-rate basis using the published rate card.
BAU support (optional): Following deployment, optional business-as-usual (BAU) support can be provided for configured components. This includes incident support, defect resolution and advisory guidance on configuration updates within existing platforms.
Cost: Charged on a day-rate basis using the published rate card.
Support roles: Support is provided by experienced cloud support engineers and configuration specialists familiar with the platforms in use. A named delivery lead or technical point of contact is provided for the duration of the engagement. A dedicated technical account manager is not included by default but can be provided by agreement at additional cost.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £900.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £800.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Analytics engineer | £700.00 | |
| Senior analytics engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £700.00 | |
| Senior data engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data scientist | £700.00 | |
| Principal data scientist | £800.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £600.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £700.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £700.00 | |
| Senior DevOps engineer | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £700.00 | |
| Senior developer | £800.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- D9348373-0716-4b6e-911e-1c41a9af6736
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@fliweel.tech.
Tell them what format you need. It will help if you say what assistive technology you use.