TRUSTCO PLC.

Secure Email Gateway - M3RA

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization

Features

• Anti Virus & Anti Spam, URL, Attachment, and Impersonation Protection
• Internal Email Protect, Data Leak Prevention Tools, with Threat Remediation.
• Stationary (branding, signatures and disclaimers).
• Email Continuity, Synchronisation, and Recovery.
• Highly secure, scalable, and accessible archive with 99 year retention.
• Case Review assists with various, investigations, Legal, regulatory, and others.
• Comprehensive awareness training with integrated phishing simulation amd custom content.
• Cloud-based web protection at DNS level.
• Transmit files up to 2GB, keeping the email system lean.
• Secure, cloud-based messaging service enables sharing of sensitive information.

Benefits

• Protection against advanced URLs, Attachment, Impersonation, and web-based threats.
• Consistent stationary aligned to your business and organisation.
• Data Loss Prevention to secure information across all email channels
• Protects inbound, outbound and internal email with 100% uptime SLA.
• Send Large Files and Secure Messages easily
• Compliance archive with 99 years retention, Synchronised emails and folders.
• Comprehensive awareness training with integrated phishing simulation amd custom content.
• Cloud-based web protection at DNS level.
• Transmit files up to 2GB, keeping the email system lean.
• Secure, cloud-based messaging service enables sharing of sensitive information.

£55.00 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@trustco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

409134270710900

Contact

Craig Fairs
03448801999
frameworks@trustco.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Any application enabled compatible with SMTP routing.
• Cloud deployment model: Public cloud
• Service constraints: Supports inbound, outbound and internal email flow. Data can be retained in the Mimecast Archive for up to 99 years.
• System requirements:
  • A corporate, SMTP-based email system.
  • Internet access on corporate devices (for Web).
  • Windows, OSX, or iOS for application support (for web).

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This would be dependent on the Support Package chosen. Further details can be found within the "Mimecast Support Packages" documents attached
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents attached
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Mimecast provides the ability to export Activity Logs for the lifetime the product was active. These logs come in CSV format. The Mimecast Account Assessment report also contains reporting, and is available for up to 2 years on a rolling basis.
• End-of-contract process: All customer data is deleted from the Mimecast Cloud service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have accessibility features that fit the WCAG descriptions for: ; ; • Captions 1.2.2.G87.; • Audio Control 1.4.2.G170.; • Navigable Focus Order 2.4.3.H4.; • Headings & Labels 2.4.6.G130 & G131.; • Readable Language of Page 3.1.1.PDF16.; • Consistent Navigation 3.2.3.G61.; • Error Identification 3.3.1.PDF5 & SCR18. ; • Help 3.3.5.G71.
• API: Yes
• What users can and can't do using the API: Update polcies, users, block lists, integrate with 3rd party systems such as SIEM and SOAR
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications, email signatures and disclaimers, authentication requirements options.

Scaling

• Independence of resources: Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Emails processed, rejected emails, and communication flows; for outbound, inbound and internal, as well as email bandwidth and rejected traffic; sent, rejected, and the data volumes being transmitted
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Mimecast provides exgestion/extraction services along with the ability for administrators to export content directly from the Administration Console in pdf, csv or xls and Emails and attachments can be exported from the Archive in Zipped EML or PST formats.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Please see details at https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf; ; Email Delivery Credit Fee; <100% but >=99% 10%; <99% but >=98% 20%; <98% but >=97% 30%; <97% but >=96% 40%; <96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.
• Approach to resilience: This information is available on request.; ; In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
• Outage reporting: Public Dashboard / Website announcements; ; Emails; ; Other communications including phone and text notification available as required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Certification Europe
• ISO/IEC 27001 accreditation date: 15/12/21
• What the ISO/IEC 27001 doesn’t cover: ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.; ; The ISO covers the platform in operation and support mechanisms.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/3/2022
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type I and Type II
  • ISO 27018
  • ISO 22301

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our CISO, Mark O'Hare (Melbourne Office), is responsible for information security and business resilience programs. Siobhan Curry leads our business resilience and led the ISO22301 certification. Please find our public facing Security Information Pack enclosed - further detail can be shared under NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.; ; Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.; ; The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.; ; User are able to log calls to activate an incident process.; ; Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Trustco Plc is deeply committed to the continuous development and execution of our Carbon Net Zero Plan. We are actively enhancing our company policies and practices to effectively combat climate change. Recognising the variety of ways we can contribute to environmental recovery; we have identified several key areas of focus:; a. We influence and incentivise our staff, suppliers, customers, and the wider community by delivering contracts and services that support initiatives aimed at environmental protection and improvement.; b. We invest in adopting and deploying technologies across our entire supply chain that are critical in reducing carbon emissions during service delivery.; c. We are dedicated to investing in the monitoring and reporting of carbon emissions, not only within our corporation but also throughout our supply chain, and in the solutions that we deliver to our customers.; Through these strategic investments and initiatives, Trustco Plc not only adheres to its environmental commitments but also contributes to a broader transformation towards a greener tech industry.

  Equal opportunity

  Our organisation is committed to promoting equal opportunities across all aspects of our operations. We actively pursue activities and implement policies that address inequalities and enhance support for all employees, particularly those who are disabled or from disadvantaged or minority groups.; Firstly, we are committed to equality of opportunity in our recruitment process; our blind recruitment policy ensures that hiring decisions are based solely on merit and suitability for the role, removing any unconscious bias. Importantly, our commitment to inclusivity extends beyond recruitment; for example, we empower employees with disabilities to take a leading role in identifying the reasonable adjustments required to support their success, ensuring they can thrive in our workplace.; We also offer employee-led training opportunities, that support individuals in developing new skills relevant to their roles. These training opportunities are designed to lead to recognised qualifications, enhancing employability and career progression within our organisation.; In addressing inequalities in employment, skills, and pay, we conduct regular reviews of our workforce data to identify and address any disparities. Our commitment to the living wage and flexible working policies supports in-work progression, helping employees from all backgrounds to advance into higher-paid roles and develop new, contract-relevant skills.; Our organisation's commitment to equality is also reflected in the way we gather feedback from employees. Anonymous surveys allow us to capture honest feedback and insights, which are crucial in shaping our policies and initiatives. This feedback mechanism ensures that our strategies remain effective and responsive to the needs of our workforce.

  Wellbeing

  Trustco Plc is dedicated to promoting wellbeing both internally within our organisation and externally in the wider community. ; We have implemented an Employee Assistance Programme called Spill, which provides our team members with accessible and confidential mental health support, enabling them to seek help when needed without fear of stigma. ; Additionally, our signing of Mind’s Commitment to Mental Health at Work further solidifies our pledge to implement and uphold high standards of mental health practices within our workplace. Complementing this, our investment in training and certifying two of our staff as Mental Health First Aiders allows us to offer immediate and knowledgeable support onsite. ; These efforts are reflective of our dedication to building a culture of openness and support around mental health, challenging industry norms and encouraging a broader societal shift towards better mental health awareness and care.

Pricing

• Price: £55.00 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Mimecast provides a Proof Of Concept Account where a wide range of features can be tested.
• Link to free trial: https://www.mimecast.com/company/contact

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@trustco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.