Incremental Group

Microsoft Dynamics 365 Online Portal for Cloud Self Service

Incremental offers the build and implementation of Microsoft Dynamics 365 online portals and bespoke cloud developments. Online portals are designed to maximise return on investment for your organisation through the implementation of cloud web portals which enable citizens, suppliers, employees and members to self-serve via self-service online web portals.

Features

• Fully integrated self-service online web portal with Microsoft Dynamics 365
• Online web portal  for citizens, suppliers, employees and members
• Empower self-service from your users with an online web portal
• No-code, low-code approach to online web portal build
• Ability to develop further for extended the online web portal
• Leverage the wider Microsoft Dynamics 365 technology and database
• Wide range of connectors for your self-service online web portal
• Microsoft Cloud deployment through Office 365
• Free portal component within Dynamics 365
• Leverages Microsoft’s Common Data Model, ensuring consistency of data

Benefits

• Self-service access to forms, resources for citizens, suppliers, employees
• Reduce strain on call centres/support teams with online web portals
• Capability to extend portal with bespoke development
• Maximise return on investment with self-service online web portals
• Minimise data integrity risks with the Common Data Model
• Optimise opportunities to share content with citizens, suppliers, employees
• No-code, low-code approach to online web portal build
• Maintain brand identity and website styling throughout the portal
• Connect to workflows to further optimise portal capabilities
• Set up triggers to be alerted of key information

£300 to £1,500 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

409408063496996

Contact

Mel Brown
03455653000
enquiries@incrementalgroup.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft Dynamics 365 and Bespoke Application Development
• Cloud deployment model: Public cloud
• Service constraints: No immediate constraints.
• System requirements:
  • Dependency that appropriate licensing is procured.
  • System requirements are dependent on each individual project.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All SLAs and response times are agreed with customers and aligned to their specific requirements.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Key on-boarding tasks include: • Governance Model – agreement on the most suitable governance model to meet the requirements of the engagement; • Delivery approach – agreement on whether an agile, waterfall or hybrid approach is best suited to the project; • Elaboration – engagement with suitably empowered individuals from our Customer with whom we can capture functional and non-functional requirements; • Commercial – finalise the commercial terms of the engagement with the Customer including agreement on delivery milestones. Incremental Group provides on-site, remote/online and documented training dependent on the requirements of each individual customer. Our standard method of training is to adopt a train the trainer approach allowing knowledge to cascade throughout the organisation to all users. This approach can be delivered on-site or remotely via video conferencing facilities. In addition, we provide User Guides specific to the needs of the individual customer and project, including details of any specific customisations agreed as part of the project scope.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All existing and created data in relation to the services in question will remain the property of the customer. Data will be extracted in an agreed format and within agreed timescales as specified in Incremental Groups Exit Plan issued at the start of each project.
• End-of-contract process: Upon service commencement, Incremental Group provides an agreed and complete Exit Plan tailored to the specific requirements of each individual customer including details of any additional costs and payment principals. All costs associated with the specified services will be articulated and approved with the customer upon project commencement.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is no functional difference between our mobile and desktop service.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AAA
• Description of service interface: Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find. The Jira interface is accessible on desktop, Laptop, Mobile and tablet devices.
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: All API services are agreed separately with customers in line with their requirements.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All customisation requirements are agreed separately with Customers in line with their requirements.

Scaling

• Independence of resources: Incremental Group provides a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided.

Analytics

• Service usage metrics: Yes
• Metrics types: Service Metrics and reporting is agreed with customers in line with their individual requirements.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: All Customisation requirements for data export are agreed separately with Customers in line with their requirements.
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Incremental Group provides up to 99.99% availability. All availability requirements, including SLAs are agreed with customers in line with their individual requirements.
• Approach to resilience: This information is available upon request.
• Outage reporting: Outage reporting methods include but are not limited to Public Dashboards, APIs and Email Alerts. All reporting arrangements are agreed with customers in line with their individual requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: User Authentication is not specific to this service offering and will be discussed and agreed in line with each customer’s specific requirement
• Access restrictions in management interfaces and support channels: It is standard Incremental Group policy to define and implement access restrictions in management interfaces and support channels with each customer’s specific requirement.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 21/09/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Incremental Group has designed detailed policies for information security with ultimate responsibility resting with our Senior Management Team i.e. our Chief Executive Officer, Chief Commercial Officer and Chief Financial Officer.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Incremental Group follows a rigorous ITILv3 aligned Configuration and Change Management process to ensure and maintain the integrity of services throughout their lifetime. We work with customers to ensure that changes and configurations are performed in line with agreed Change Management processes to reduce overall risk. As part of the overall contract governance, we propose that a Change Advisory Board (CAB) is established that approves proposed changes and assists in the security assessment and prioritisation of any changes. The CAB should be composed of major stakeholders impacted by potential changes to the services and technical staff responsible for the system.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our approach to vulnerability management is agreed separately with Customers in line with their requirements. In all cases our approach is designed to offer our customers optimal security.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Incremental Group is technology agnostic and utilises the most fit for purpose tool for protective monitoring. We use tools such as SCOM and Solarwinds and we work with customers to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available.
• Incident management type: Supplier-defined controls
• Incident management approach: Incremental Group provides end-to-end incident management and request fulfillment for all incidents and employs ITILv3 aligned processes to ensure that all incidents and requests are logged, categorised, prioritised and tracked consistently, in line with agreed SLAs. Incidents are reported by users via our Service Management Tool and these are then: • Logged; • Reviewed; • Progressed; • Resolved; and • Closed. Incident Management reports can be provided as regularly as weekly and will be issued in a format as agreed with each individual customer.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  Incremental have committed to be carbon neutral by 2050. However, we actively seek to reduce the carbon emissions of Incremental already by utilising the follow key policies:; Encouragement of hybrid/remote working and remote meetings; Incremental is a digital transformation organisation and as such encourage remote working as much as possible. Whilst the impact of Covid-19 has seen many organisations change their policies this has been a stablemate of Incremental.; We have always encouraged remote working to reduce the need to travel, and when teams are required to meet face-face we try to schedule so all team members are available on a single day, as opposed to multiple trips to the office. ; Environmentally conscious travel; Travel, where required, is designed to be as environmentally friendly as possible. Public transport is the preferred method of transport but where usage of vehicles cannot be avoided car sharing is the norm. Incremental do not offer company cars to consultants to encourage the use of public transport.; Recycling; Incremental provides recycling facilities and do not use single use cups in any of our offices and purchase some items in bulk (snacks etc.) to reduce the amount of packaging. By providing excellent employee facilities we also reduce the number of “take-away” plastic cups brought into the offices.
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  Incremental has active policies to ensure we are a diverse organisation Currently we operate:; 1) Apprenticeship scheme ; 2) Flexible working is offered to our staff, including the ability to work part-time, to encourage more people into employment without discriminating against those unable to work full-time; 3) Training – all staff are offered and undergo training, often outside of their core role, to encourage the creation of additional skills and our staff are offered the chance to utilise those skills in moving into different internal roles; 4) Mentoring and coaching – all staff are assigned a mentor, (but not management) to assist them with career growth. We publish defined objectives each member of staff have yearly appraisals. We utilise a system that allows all staff to request feedback from any other member of staff at any point during the year to help achieve those objectives.; 5) We adhere to all Government policies including Minimum Wage and the Modern Slavery Act.; We have also undertaken a number of specific actions to encourage Women in Technology. This includes our member of the “Women In Tech” organisation and we participated on the panel during the recent Microsoft Inspire conference.; We also run a number of days in local schools, where we talk about technology, the opportunities with a particular view of encouraging young females to follow a career in technology.; As a specialist organisation Incremental appreciate that there is a shortage of digital skills in the public sector - all of our projects include the objective to deliver knowledge transfer to close this gap
• Equal opportunity:

  Equal opportunity

  Incremental are an equal opportunity employer. To assist with this we offer an inclusive working environment where participation is encouraged with many non-work activities sponsored and organised by Incremental.; Our recruitment process is well defined to ensure it is open to all with defined skill-based assessments being used in technical interviews. We actively encourage promotion in our employees with fair and transparent criteria and invest in training, alongside providing consultants with space-days. We have appointed STEM ambassadors to help the wider community with a career.; To ensure we do not discriminate during the recruitment and selection of new staff we focus on:; • Role Profiles – Each role within Incremental has a clearly defined mission, associated set of skills and responsibilities associated with it. The existence of these role profiles ensure that we are able to objectively measure a candidates suitability for the role;; • Job Adverts – We strive to ensure that our job adverts are carefully worded to ensure we do not unconscious discourage candidates from applying. We also clearly state that we are looking for people from groups that typically experience discrimination.; • Candidate Interview – During the candidate interview process we do not ask questions based on any of the protected criteria outlined in the act. We set a standard set of questions for each interview to ensure that regardless of the interviewer or candidate we are able to fairly assess any candidate ; • Objective Scoring – Fair assessment requires objective score. Each interview is scored against a set of criteria derived specifically for the role.; • Record Keeping – We keep formal records of all our interviews and the objective scoring that results.; • Data Analysis – We constantly review our performance in terms of recruitment and selection to assess how well we are performing.
• Wellbeing:

  Wellbeing

  Our vision is “To be the digital transformation company most admired for its people, culture, and innovation”; Incremental’s core ideology is People First where the priority is wellbeing, connection, and fulfilment. Therefore, our values underlying construct is centred around employee’s wellbeing but specifically called out in one half of our value “build with heart and balance” where the habits we promote are to maintain a good work life balance. Time off projects is monitored to ensure that people are taking time to not only develop and grow but to reset and refresh. This is also why we monitor holidays quarterly, those who have not taken breaks are encouraged to book leave.; We have a Workplace Wellbeing team whose members are from across all business areas and who are responsible for initiatives and building awareness. They organise guest speakers on wellbeing topics as well as promote and celebrate wellbeing days. This group is also an alternate contact to the People Team where individuals can raise concerns for themselves or other team members and signpost to our Mental health first aider. We are currently looking to offer Mental Health training across the group of companies.; We conduct monthly pulse checks via our Employee Net Promoter Scores survey as well as an annual global engagement survey with one of the topics discussed being wellbeing and how we can improve. We have extremely low attrition rates for our industry sector and low levels of sickness absence.; Through our integrated approach to wellbeing, embedded in our culture and supported by our leadership, we are proud of our track record regarding employee wellbeing. By creating a positive and engaging environment, we aim to be a great place to work.

Pricing

• Price: £300 to £1,500 a person a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@incrementalgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.