Learning Nexus Ltd

Bespoke eLearning Content

Our talented and experienced creative team work effortlessly with our customers to design, build and deliver innovative and interactive custom eLearning content. From gamified learning modules and video based learning to bite-sized content, we've got all types of digital learning content covered to help you achieve your organisational learning goals.

Features

• SCORM Compliant
• Mobile Responsive
• Tailored to exact requirements
• Focused on learning objectives
• Engaging, Interactive and Unique
• Graphically Rich
• Unlimited user allowance
• Fully branded for desired look and feel

Benefits

• Contributes to a blended learning approach
• Engages with users through modern and innovative design
• Can be created to meet your timescales
• Easily tracked to provide reportability
• Assessments can be included to enhance learning
• Reduced travel costs and time away from job for training
• Easy to update for future-proof training
• Built by an award-winning eLearning design team
• Delivers memorable, practical and engaging learning

£95 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

409458299295313

Contact

Mandi Phillips
01453756000
mandi.phillips@learningnexus.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance will be out of business hours and notified 72 hours in advance.
• System requirements:
  • Chrome: The latest stable release
  • Firefox: The latest stable release
  • Microsoft Chromium Edge: The latest stable release
  • Microsoft Edge: Versions 16 to 18
  • Safari: Version 11.3 or greater
  • Internet Explorer: Version 11 only
  • Chrome for Android: The latest stable release
  • IOS Safari: Version 11 or greater

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: E Ticketing support is offered 24/7 - SLA's for non critical are 3 business working days - Critical are 24 hours of a business day; Telephone support is offered Mon - Friday 9am - 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: - Dedicated account manager; - 24/7 ticket support system
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We will work with you to identify your key needs and milestones. After a project kick-off meeting with your Account Manager and Production Manager we will discuss your learning and development requirements, the scope of the learning design, graphical design and build requirements. We will produce a specification document and final quotation to be approved by the client. After a final agreement is made, we will set up the project on a selected tool which will allow you to track the project at every step of the way.; ; Whether you're completely new to, or totally accustomed to the bespoke eLearning process, we will support you at every step of the way with our experienced team to explain the different requirements and stages. Once the learning content is finished, we can assist you with implementing the eLearning to your workforce, such as how to market it internally and how to track success.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Word Document
  • Video
  • Webinar
• End-of-contract data extraction: Learning Nexus provide the SCORM files to the client to upload the content onto your LMS.
• End-of-contract process: Once you have uploaded your bespoke content to your LMS, it's yours to keep forever. If you want us to update or amend the content in the future, we can do that at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All product features have been designed for mobile using responsive web technologies.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: We can use a variety of tools to create your bespoke project, which will dictate whether you can edit our courses.; ; We primarily use Articulate Storyline and/or the Adapt Authoring tool. If you have your own Articulate Storyline instance, we will be able to provide you with the "raw files" to upload into your software and make the changes yourself. The same can be said with the Adapt Authoring Tool, however, if you do not have an instance for this tool, you can purchase this from us.; ; Although we give you the ability to edit the courses yourself, our team are always on-hand to carry out the changes on your behalf, delivering the updated SCORM file back to you within your specified time frame.

Scaling

• Independence of resources: The service is continually monitored for performance degradation and remedial action is taken wherever necessary.

Analytics

• Service usage metrics: Yes
• Metrics types: Once you've uploaded the courses to your LMS, you'll be able to see course completion information from your learners.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our custom content can be exported as SCORM and then used on any industry standard LMS.
• Data export formats: Other
• Other data export formats:
  • SCORM File
  • MP4
• Data import formats: Other
• Other data import formats:
  • SCORM
  • MP4

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our standard SLA is 99.5% service availability. A contract extension is offered proportional to the amount of unplanned service unavailability.
• Approach to resilience: This information is available on request.
• Outage reporting: We make customers aware on our support desk dashboard and will send emails to customers where necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The system incorporates a comprehensive role-based permissions system which is used to define access capabilities.
• Access restriction testing frequency: At least once a year
• Management access authentication: Other
• Description of management access authentication: Not Relevant for this service

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QAS International
• ISO/IEC 27001 accreditation date: 28/11/2019
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Learning Nexus recognises that confidentiality, integrity and availability of information in information security management are integral parts of its management function and view these as their primary responsibility and fundamental to best business practice.; ; Learning Nexus Ltd. are ISO/IEC 27001 accredited, to ensure that the organisation:; - Complies to all applicable laws and regulations; - Implements Information Security Objectives that take into account information security requirements; - Communicate these objectives and performance; - Adopt an information security management system comprising a security manual and procedures which provide direction and guidance on information security matters relating to employees, customers, suppliers and other parties who come into contact with its work; - Work closely with Customers in seeking to establish appropriate information security standards; - Adopt a forward-thinking approach on future business decisions, including the continual review of risk; - Instruct all members of staff in the needs and responsibilities of information security management; - Constantly strive to meet and where possible exceed its customer’s expectations; - Implement continual improvement initiatives, including risk assessment and risk treatment strategies; ; Responsibility for upholding this policy is truly organisation-wide under the authority of the Managing Director.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a documented QMS process as part of our ISO27001 ISMS.
• Incident management type: Supplier-defined controls
• Incident management approach: We have a documented QMS process as part of our ISO27001 ISMS.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Learning Nexus have a carbon neutral statement to have zero impact by 2030
• Covid-19 recovery:

  Covid-19 recovery

  Learning Nexus have provided free of charge courses to assist business make the required changed during and following the COVID 19 business shut downs.
• Equal opportunity:

  Equal opportunity

  Learning Nexus is not only an equal opportunities employer but also provide training to assist business embed changed operations and thinking in this area.
• Wellbeing:

  Wellbeing

  Learning Nexus see the need for mindfulness and wellbeing both with our own staff and our external organisations. We provide a full range of courses on this subject and have provided these free of charge during the pandemic.

Pricing

• Price: £95 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mandi.phillips@learningnexus.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.