CIRCLE STRATEGIC DESIGN LIMITED

User research(UR) service & Testing

We offer qualitative and quantitative user research services to uncover who your users are, their needs, experiences, and pain points. We are experts in crafting quality digital services that GDS and accessibility standards guide, we are keen participants in the Agile and iterative way of working.

Features

• User research planning and facilitating.
• Contextual and ethnographic research, lab-based user testing, guerrilla testing
• user surveys, 1-2-1 interviews, stakeholder interviews, and competitor benchmarking
• Collaboration with design & technical teams, users, policy, and stakeholders
• Participant recruitment and incentivisation
• Holistic understanding of use cases
• personas, user stories, Service Blue Print, User Journey mapping
• Research analysis reports, process flows, and insights-sharing sessions.
• Approaches based on GDS standard. WCAG Accessibility evaluation and testing
• Deep analysis, prioritised recommendations, and insights-sharing sessions

Benefits

• A user-centered approach ensures services are based on evidence-based insights
• This helps to focus IT and development costs
• Accelerate project progress in the right direction from the start
• The collaborative work approach unites and engages stakeholders
• Improved stakeholder engagement means greater buy-in, and reduced risk
• User-tested services ensure improved usability, inclusiveness, and accessibility
• Improved reach and user satisfaction
• Continuing value delivered throughout the service's lifecycle
• The iterative process in place enables constant enhancements and innovations
• Client teams upskilled in user-centered design in Agile/Lean UX delivery

£400 to £1,250 a user a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at h.lam@circlestrategicdesign.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

409526424354174

Contact

Ho Lam
07758081634
h.lam@circlestrategicdesign.com

Planning

• Planning service: Yes
• How the planning service works: We are committed to working closely with you to gain a thorough understanding of your requirements. This includes understanding the purpose of your service, who your target users are, and how your service is used. We will collaborate with you throughout the entire process, from discovery to alpha, beta, and live, in order to determine the feasibility and future shape of your service. We work closely with project teams and stakeholders to ensure that we fully immerse ourselves in your service and involve the right participants in research. ; Our team of highly experienced researchers will work with you to define and achieve the targets you have set for your project. Our careful upfront planning will ensure that your project is efficient and delivers the insights you need to make critical decisions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can customize our training to meet the requirements of your team's size and skill level. We offer early access to deliverables to our clients, allowing them to become familiar with the solution. We are always available to provide support and answer questions as needed.; ; Our objective is to assist organizations in becoming more user-centered and shifting their focus towards the needs of the user. Our approach incorporates upskilling and knowledge transfer as standard practices. We work collaboratively in an open environment to drive decisions and take every opportunity to build internal capabilities that enable sustainable benefits. When you work with us, your team can learn and participate in a user-centered, Agile way of working alongside our experts.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We will work collaboratively with you to understand your software, and help you discover what’s important to test – functionality, accessibility, and performance.; ; Our testers can help you design a test plan that meets your needs. Through regular rounds of user research and testing, we make sure designs are working and meet user and business needs before going live.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support these services through ongoing UX and user research.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All support will be responded to within four hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: You will have direct contact with any of our consultants dedicated to your projects. You will be in direct contact with them throughout the engagement.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Measures taken to flight climate:; Switching to the most trustworthy renewable energy tariffs; Maximum use of natural light and replacing most of our inefficient lighting with low-energy alternatives; Reducing business travel and commuting through hybrid working; Improve measurement of energy usage and waste-to-landfill to set targets for reduction; Recycling points and recycling packaging etc; Choosing more sustainable office equipment suppliers; Going paperless by moving our operations online (e.g., SharePoint for file storage; e-signatures for contracts; induction/onboarding packs to digital formats)

  Tackling economic inequality

  We have an Equality, Diversity and Inclusion Policy and Action Plan in place. This covers policies, training, leadership, monitoring and recruitment, with time-bound actions.; We create opportunities for people of all backgrounds and encourage staff to bring their whole selves to work and diversity is talked about openly.

  Equal opportunity

  Inclusive recruitment; - Working with recruiters to include candidates across protected characteristics; - Diverse makeup of freelance contractors; - Interview structure ensuring underrepresented groups are not disadvantaged; - Gender-neutral, accessible job descriptions; ; Culture of diversity; - 50/50 male/female staff balance, including management team; - Extended paid maternity/paternity leave for all genders; - Promotion, pay and reward processes developed collectively; - Adjustments for team, e.g. working from country of origin, additional language lessons for ESL team, equipment for staff with physical limitations; Measuring and reporting; We measure the breakdown and characteristics of our workforce biannually. Our anonymous staff surveys help us understand team diversity, their needs and where we can improve. ; We track attrition rates and protected characteristics of leavers. Through exit interviews, we ensure we capture ways we can improve diversity and inclusion.

Pricing

• Price: £400 to £1,250 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at h.lam@circlestrategicdesign.com. Tell them what format you need. It will help if you say what assistive technology you use.