SOFTCAT PLC

Oakland Intelligent Agent Software Service

Oakland’s Intelligent Agent
Software Service delivers AIpowered agents tailored to your
organisation’s needs. The
service automates complex
tasks, enhances decisionmaking, and integrates
seamlessly with existing
processes. Rapid deployment,
robust security, and ongoing
adaptation ensure sustainable
value, supporting users with
real-time insights, compliance,
and operational efficiency
across cloud environments.

Features

AI-powered agents automate complex, repetitive, and knowledge-intensive tasks.
Seamless integration with existing systems and cloud environments
Real-time data processing and contextual insights for users.
Secure access with rolebased permissions and audit logging
Natural language understanding for intuitive user interaction.
Customisable workflows tailored to organisational processes and needs.
Continuous learning and adaptation from user feedback and data.
Scalable architecture supporting rapid deployment and expansion
End-to-end encryption for data in transit and at rest.
Comprehensive monitoring, reporting, and compliance management tools.

Benefits

Automate routine tasks to free up valuable staff time.
Deliver instant insights for faster, more informed decision-making
Enhance compliance by monitoring and reporting on key activities.
Improve accuracy by learning from user feedback and interactions.
Enable secure remote access for flexible, distributed working.
Integrate seamlessly with existing systems to streamline workflows
Support users with intuitive, natural language interactions.
Scale rapidly to meet changing organisational needs and priorities.
Reduce operational costs through efficient process automation.
Empower teams to focus on strategic, high-value activities.

Education pricing available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

SOFTCAT PLC Public Sector Tenders
Telephone: 01628 403403
Email: psitq@softcat.com

About your service

Service categories

Applications

Enterprise resource management

Payroll management
Procurement
Order management and orchestration
Enterprise performance management
Project and portfolio management
Asset life-cycle management

Financial

Financial and Accounting Applications
Accounts Payable Applications
Accounts Receivable Applications
Treasury and Risk Management Applications
Travel and Expense Management Applications
Corporate Tax Management Applications

Human capital management

Core Human Resources Applications
Talent Management Applications

Multi cloud support

Yes

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: Our service operates within
standard public cloud provider
constraints and planned
maintenance windows, which
are communicated in advance.
Availability and performance
depend on the underlying cloud
platform (Azure, AWS, or GCP).
Integration requires access to
organisational data sources and
identity systems. Support is
limited to environments aligned
with our reference architecture;
bespoke hardware or
unsupported operating systems
are excluded. Security patches
and compliance updates are
applied regularly, with downtime
scheduled outside business
hours wherever possible.
Service changes follow ITIL
processes to minimise
disruption. Disaster recovery
and failover options are
available as part of the service.
System requirements: Active Azure, AWS, or GCP subscription with valid billing.

Supported operating system for virtual machines (Windows Server, Linux).

Secure network connectivity to cloud environment (VPN or ExpressRoute).

Integration with organisational identity provider (e.g., Azure AD).

TLS 1.2 or higher enabled for all connections.

Anti-virus and endpoint protection on all customermanaged virtual machines.

Sufficient IP address space for private networking and subnets

Modern web browser for portal and dashboard access.

Customer-owned licences for proprietary software deployed on cloud.

Compliance with Oakland reference architecture and cloud security baseline.

User support

Email or online ticketing support: Yes
Support response times: Oakland provides both email
and online ticketing support as
part of our managed service
offering. Clients can raise
support requests via a
dedicated email address or
through our online ticketing portal, ensuring prompt and
traceable resolution of issues.
This support is included as
standard, with no extra cost for
core service users. Response
times are different at weekends,
with the majority being
responded to during normal
working hours.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: No
Onsite support: Yes
Support levels: Oakland’s managed service
provides a dedicated leadership
team for each engagement,
including a service manager
(assigned for five or more
resources), an account leader,
and a director. This team
oversees onboarding, demand
planning, performance, and
quality management. Support is
delivered through: Proactive
resource management and
demand planning Rigorous
quality management of
deliverables Regular KPI
reporting and service reviews
Onboarding and training of
resources to client standards All
clients benefit from these
support features as part of the
managed service. The service is
designed to scale with client
needs, and rates can be
structured as daily resource
rates, fixed monthly fees, or
team-based fees. A dedicated
service manager acts as the
main point of contact for larger
engagements, ensuring
consistent quality and alignment
with client objectives.
Support available to third parties: No

Onboarding and offboarding

Getting started: We provide a comprehensive
onboarding experience to help
users start using the Intelligent
Agent Software Service quickly
and effectively: Kick-off and
Discovery Workshops: We
begin with collaborative
workshops to align on
objectives, use cases, and
technical requirements. Onsite
and Online Training: Tailored
training sessions are available,
delivered either onsite or
remotely, covering system
features, user roles, and best
practices. User Documentation:
Comprehensive user guides
and technical documentation are provided, including step-bystep instructions, FAQs, and
troubleshooting tips. Knowledge
Transfer: Our team conducts
knowledge transfer sessions
with key stakeholders to ensure
smooth handover and long-term
capability. Support Channels:
Users have access to dedicated
support via email, phone, and
online ticketing for onboarding
queries and ongoing assistance.
Change Management: We offer
guidance on change
management, user adoption,
and feedback collection to
maximise value from the
service. Ongoing Education:
Refresher training and updates
are available as the service
evolves or new features are
released. This approach
ensures users are confident,
supported, and able to realise
value from the service from day
one
Service documentation: Yes
Documentation formats: HTML

ODF

PDF
End-of-contract data extraction: At the end of the contract, users
retain full ownership of their
data and can extract it directly
using the standard tools
provided by Azure, AWS, or
Google Cloud Platform. Data can be exported via the web
interface, command line
interface, or APIs, supporting
formats such as CSV, JSON, or
native database exports. Users
are responsible for initiating and
managing the extraction
process, including downloading
files, exporting databases, and
migrating backups. We provide
guidance and documentation to
assist with data extraction and
can offer support if required. No
proprietary formats or
restrictions are imposed—data
remains accessible in standard,
interoperable formats. After
contract termination, data will be
securely deleted from our
managed environments in
accordance with the buyer’s
requirements and applicable
data protection regulations.
Buyers should ensure all data is
extracted before the contract
end date to avoid loss of
access.
End-of-contract process: Retain full access to their data
and can extract it using
standard tools provided by
Azure, AWS, or Google Cloud
Platform. Included in the
contract price are guidance
documents for data extraction,
access to the platform until
contract expiry, and secure
deletion of data in accordance
with buyer requirements and
data protection regulations.
Basic support for data extraction
is also included. Additional costs
may apply for extended support,
bespoke extraction services, or
complex migrations requiring significant technical assistance.
If users require onsite support,
custom scripting, or data
transformation beyond standard
export formats, these services
are chargeable. Any continued
access to the platform or
storage after contract expiry will
incur additional fees. Buyers are
responsible for ensuring all data
is extracted before the contract
end date to avoid loss of
access. We work closely with
buyers to ensure a smooth
transition and compliance with
all contractual and regulatory
obligations.
Documentation accessibility standard: WCAG 2.2 AA

Using the service

Web browser interface: No
Application to install: No
Designed for use on mobile devices: No
Service interface: No
User support accessibility: WCAG 2.2 AA
API: No
Customisation available: No

Scaling

Independence of resources: We guarantee independence of
resources by leveraging
dedicated cloud infrastructure
and logical separation for each
customer. Each user’s
environment is provisioned with
isolated compute, storage, and
network resources, preventing
performance impacts from other
tenants. Resource allocation is
managed dynamically to ensure
consistent service levels, even
during periods of high demand.
Security controls and access
policies further enforce
separation. Regular monitoring
and scaling ensure optimal
performance and reliability for
all users.

Analytics

Service usage metrics: Yes
Metrics types: Oakland’s Intelligent Agent
Software Service provides
service usage metrics, including
user activity, data volumes
processed, system
performance, and feature
utilisation. These metrics are
accessible via dashboards and
regular reports, supporting
transparency, optimisation, and
compliance monitoring.
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: Oakland

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Supplier-defined controls
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Encryption of all physical media
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data Erasure

Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

Data export approach: Users can export their data at
any time using built-in export
tools. Data can be downloaded
in common formats such as
CSV, Excel, or JSON,
depending on the use case and
configuration. Bulk exports and
scheduled extracts are available
for larger datasets. API access
is provided for automated data
retrieval and integration with
other systems. All exports are
subject to security controls and
user permissions to ensure data
protection. Detailed export
instructions and support are
included in the user
documentation.
Data export formats: CSV

ODF

Other
Other data export formats: JSON
Data import formats: CSV

ODF

Other
Other data import formats: JSON

XML

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: Oakland’s Intelligent Agent
Software Service is hosted on
leading public cloud platforms
(Azure, AWS, GCP) and
benefits from their robust
infrastructure and high
availability guarantees. We offer
a standard service level
agreement (SLA) of 99.9%
availability, measured monthly.
This covers core platform
uptime, access to Intelligent
Agent features, and data
processing capabilities. Planned
maintenance is scheduled
outside business hours and
communicated in advance to
minimise disruption. In the event
that availability falls below the
guaranteed SLA, affected users
are eligible for service credits or
partial refunds, calculated
according to the duration and
impact of the outage. Details of
the refund process and eligibility
criteria are outlined in our
contract terms. Continuous
monitoring, automated failover,
and disaster recovery provisions
ensure rapid response to
incidents and maintain service
continuity. Users can access
real-time status dashboards and
receive notifications of any
service issues.
Approach to resilience: Oakland’s Intelligent Agent
Software Service is designed for
high resilience, leveraging the
robust infrastructure of leading
public cloud providers (Azure,
AWS, GCP). Services are
deployed across multiple,
geographically separated
datacentres to ensure
redundancy and continuity in
the event of localised failures.
Key resilience features include:
Automated failover between
availability zones and regions,
minimising service disruption.
Regular, encrypted backups
with tested restore procedures.
Continuous monitoring and
alerting for rapid incident
response. Disaster recovery
plans with defined recovery
point and recovery time
objectives (RPO/RTO). Strict
change management and
patching processes to maintain
system integrity. Logical
separation of customer
environments to prevent crosstenant impact. Physical
datacentre security and
resilience are assured through
compliance with industry
standards (CSA CCM v4.0,
SSAE-18/ISAE 3402). Further
technical details on datacentre
setup and resilience measures
are available on request. This
approach ensures that the
service remains available,
secure, and recoverable, even
in the face of hardware failures,
network issues, or other
unexpected events.
Outage reporting: Oakland’s Intelligent Agent
Software Service provides transparent outage reporting
through multiple channels:
Public Dashboard: Users can
access a real-time status
dashboard displaying current
service health, scheduled
maintenance, and any ongoing
incidents or outages. Email
Alerts: Registered users receive
immediate email notifications for
service outages, planned
maintenance, and incident
resolution updates. API Access:
For integration with internal
monitoring systems, an API is
available to query service status
and outage information
programmatically. Support
Channels: Users can contact
our support team via email or
phone for direct updates and
incident details. All outage
communications include details
of the affected services,
estimated resolution times, and
progress updates. Post-incident
reports are provided outlining
root cause analysis and
corrective actions taken. This
multi-channel approach ensures
users are promptly informed
and can take appropriate action
during any service disruption.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels: Access to management
interfaces is restricted using
role-based permissions and
multi-factor authentication. Only
authorised users, such as
administrators, can access
sensitive settings. Support
channels require user
verification before discussing
account-specific information. All
access is logged and regularly
reviewed to ensure compliance
and prevent unauthorised
changes.
Access restriction testing frequency: At least once a year
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information: Users receive audit information on a regular basis
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users receive audit information on a regular basis
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: Oakland follows a robust
Information Security
Management System (ISMS)
aligned with ISO 27001 and UK
GDPR requirements. Our
board-approved Information
Security Policy sets out our
commitment to confidentiality,
integrity, and availability of data,
with continual improvement as a
core principle. Policy Structure
and Enforcement: The
Information Security Policy is
supported by detailed policies
covering access control,
acceptable use, classification,
incident management, remote
working, cryptography, backup,
and change management. Each
policy has a designated owner
responsible for clarity,
enforceability, and annual
review. Changes require
management approval and are
communicated to all staff. All
staff, contractors, and
associates must read and
acknowledge policies annually,
with compliance tracked
centrally. Reporting Structure:
Phil Bent, as Data Protection
Officer, oversees policy implementation, compliance,
and data protection matters.
Project Leads and Account
Owners brief teams, maintain
records, and ensure ongoing
compliance at assignment level.
Assurance and Monitoring:
Regular internal audits, external
assessments, and penetration
testing are conducted. Staff
receive mandatory training and
refresher briefings. Policy
exceptions are logged and
managed. This structure
ensures policies are followed,
reviewed, and enforced across
all levels of the organisation.
Software Security Code of Practice: Yes

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: Oakland tracks all service
components via a centralised
configuration management
system, ensuring full lifecycle
visibility and version control.
Changes are managed through
a formal, documented process:
impact assessments cover
functionality, performance, and
security, including vulnerability
scanning and compliance
checks. All changes are
reviewed by a Change Advisory
Board, tested in controlled
environments, and deployed
using automated pipelines with
rollback capability. Audit trails
and monitoring ensure
traceability and continuous
improvement. Our approach is
agile, client-focused, and
underpinned by robust
governance, enabling secure,
sustainable delivery of
intelligent agent SaaS solutions.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: We proactively assess threats
using regular vulnerability
scanning, penetration testing,
and threat modelling,
referencing sources such as
NCSC advisories, vendor
bulletins, and threat intelligence
feeds. Identified vulnerabilities
are risk-assessed and prioritised. Critical patches are
deployed within 24 hours; high
and medium within agreed
SLAs. All patching is tracked
and verified in our configuration
management system. Our
process is aligned with CSA
CCM v4.0 and SSAE-18 / ISAE
3402 standards, ensuring
continuous monitoring, rapid
response, and full auditability
across our SaaS services.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: We employ continuous
monitoring of logs, network
traffic, and system activity using
automated tools and anomaly
detection to identify potential
compromises. Alerts are triaged
by our security team, with
critical incidents escalated
immediately. On detection, we
initiate our incident response
plan: containing the threat,
investigating root cause, and
restoring services. We respond
to critical incidents within one
hour, with all actions
documented and communicated
to stakeholders. Lessons
learned are fed back into our
controls to strengthen future
resilience. Our approach aligns
with recognised standards and
supports rapid, effective
mitigation of security threats.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: We operate pre-defined,
documented processes for
common incidents, including
security breaches, service
outages, and data loss. Users
can report incidents via a
dedicated service desk, email,
or online portal, ensuring rapid
triage and escalation. Each
incident is logged, categorised,
and managed according to
severity. We provide timely
incident reports to affected
users and stakeholders,
detailing root cause, impact,
actions taken, and preventive
measures. Post-incident
reviews drive continuous
improvement. Our approach
ensures transparency,
accountability, and compliance
with recognised standards,
supporting swift and effective
resolution of incidents
Post-quantum cryptography secure: No

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

Connection to public sector networks: No

Pricing

Discount for educational organisations: Yes
Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000: 0%
Between £250,000 and £500,000: 0%
Between £500,001 and £1,000,000: 0%
Between £1,000,001 and £2,500,000: 0%
Between £2,500,001 and £5,000,000: 0%
Over £5,000,001: 0%

Non-mandatory Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: NQA
ISO/IEC 27001 accreditation date: Monday 8 April 2024
What the ISO/IEC 27001 doesn’t cover: N/A
ISO 28000:2022 certification: No
ISO 9001 certification: Yes
Who accredited the ISO 9001 certification: NQA
ISO 9001 accreditation date: Monday 8 April 2024
What the ISO 9001 doesn’t cover: N/A
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: SecurityMetrics
PCI DSS accreditation date: Friday 10 January 2025
What the PCI DSS doesn’t cover: N/A
Cyber essentials: Yes
Please provide your Cyber Essentials Certificate Number: E9fd5f85-7cd1-4ff2-aba9-6f9f5f225b1b
Cyber essentials plus: Yes
Please provide your Cyber Essentials Plus Certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b
Other security certifications: Yes
Any other security certifications: Security Standards dependant on the vendor solution

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format

Cookies on Digital Marketplace

Oakland Intelligent Agent Software Service

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

About your service

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Security governance

Operational security

Secure development

Public sector networks

Pricing

Discount percentage by annual call-off contract value (excluding VAT)

Non-mandatory Standards and certifications

Social value

Service documents