LINEA ASSOCIATES LIMITED

Project & Programme Management

Our Programme Management (PM) experts identify our client’s strategic objectives and configure complex programmes to ensure that projects meet our client’s expectations with regard to budget, timeline and required outcome.

Features

• Issue/Risk Management
• Onboarding
• Business Analysis
• Project Specification & Selection
• Management & Governance
• Service Management

Benefits

• Effective issue / risk management
• Efficient on-boarding
• Robust project & programme management
• Proactive business analysis and data modelling
• Proficient tried and tested solutions
• Excellent customer service and support

£550 to £2,450 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@lineaassociates.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

409576508863718

Contact

Claire Schneider
07950130067
claire.schneider@lineaassociates.net

Planning

• Planning service: Yes
• How the planning service works: We offer effective business analysis incorporating issue and risk management, specification and selection of the most relevant products and services, onboarding, management and governance.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide remote and onsite support for all services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide proactive business analysis and data modelling services with management, governance and service management, along with excellence customer service and support.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We provide ongoing customer service, aftersales, training and management support.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Bronze - Support is provided during core hours (9 - 5) 5 Days per week Silver - Support is provided during core hours (9 - 5) 7 days per week Platinum - Support is provided 24 hours per day, 7 days per week. Support costs are dependent upon the size of the organisation and dispersion of its sites. We provide technical account management support.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Step 1 — Discovery: Asking questions regarding environmental management practices, current suppliers and management procedures. This phase provides the backbone for all subsequent phases. Step 2 — Alignment: Identify/investigate characteristics of stakeholders playing a role in the success of the business. We identify areas/opportunities for stakeholders to collaborate in creating sustainable practices and aligned projects. Step 3 — Establishing Priorities: Analyse/prioritise actions taken to ensure effective participation in sustainability. Considering interactions sustainability has with commercial strategy and objectives. We focus on high win-win components, whilst considering relevant legislation and standards. Initial actions should deliver positive commercial impact for the client, in addition to the chosen areas of sustainability. Step 4 — Implementation: Based on steps 1 to 3, we will identify actions that can fast-track sustainability. We work closely with clients to collate all information into working documents containing objectives, KPIs, actions, deadlines, and responsibilities. Step 5 — Looking, Learning and Adapting: We view sustainability from different perspectives, helping clients ‘look, learn and adapt,’ so they can embed approaches which create their own sustainability heritage. All stakeholders are guided to work together in achieve ongoing successes, with commerce and sustainability interlinked.

  Covid-19 recovery

  Our service provisions can play a crucial role in supporting COVID-19 recovery efforts in several ways: Remote Work Solutions: With many organizations shifting to remote work arrangements during the pandemic, many of our services can provide essential tools and platforms for communication, collaboration, and project management, enabling clients to maintain productivity while ensuring the safety and well-being of their employees. Data Security and Compliance: Our services offer robust security measures and compliance frameworks to protect confidential information and ensure compliance with relevant regulations, such as GDPR. Scalability and Flexibility: The flexibility and scalability of our services allow clients to quickly adapt to changing demands and scale their operations as needed during the recovery phase. Whether it's scaling up to meet increased demand for online services or scaling down to optimise costs, we provide the agility and flexibility required for effective recovery efforts. Cost-Efficiency: We provide efficient and effective services at cost-effective rates. This cost-efficiency is particularly beneficial for organisations facing budget constraints or financial uncertainty as they navigate the recovery phase.

  Tackling economic inequality

  We consider it imperative to ensure the talents and skills available throughout the entire community are considered where opportunities to support programme delivery arise. We are committed to achieving and maintaining a workforce & supply chain which broadly reflects our values and the local community in which our support is being provided. This results in local community investment and benefit. We will: Actively promote awareness regarding careers in local areas of skill shortages relevant to the contract Aim to recruit and train people from the local community not currently in work or education Ensure that the contract fulfils the criteria of “good work” – as defined in the Good Work Plan (fair pay, participation and progression, voice and autonomy, etc) Always consider the impact of economic inequality through our services and embed objectives into programme governance and PMO processes, developing KPIs to effectively evaluate these processes and actively challenge any decisions which don’t actively address economic inequality. We will collect data covering the following areas: • Income Inequality. - the extent to which income is distributed unevenly in a group of people. • Pay Inequality – the difference between people’s pay from employment only. • Wealth Inequality – the unequal distribution of assets in a group of people. • Gender pay gap – ensuring that people are paid based on experience and subject matter expertise only. • Embracing equality and diversity thus attracting a broad range of talent. We have adopted the Gini Index for measuring, monitoring and reporting against income distribution across local populations. The Index serves as a gauge of economic inequality. We will use the collected data to ensure that resource connected to our programmes are all paid fairly for their level of expertise and experience. Furthermore, we will develop individuals and invest in local supply chains.

  Equal opportunity

  We are committed to promoting diversity, equity, and inclusion within our internal and external workforce. Our approach aims to address issues related to inequality in employment, skills, and pay, both within our organisation and those of our key sub-contractors. This method statement outlines our strategies to meet the Award Criteria, demonstrating our understanding of the issues and presenting concrete measures to tackle inequality. Measures to Tackle Inequality: Recruitment and Hiring Practices: • Ensure inclusive recruitment processes to attract a diverse pool of candidates. • Set diversity targets for hiring and track progress regularly. • Provide unconscious bias training for hiring managers. Skills Development: • Design and implement training programmes to enhance the skills of all employees, ensuring equal access and opportunities for professional development. • Establish mentorship and coaching programmes to support underrepresented groups. Pay Equality: • Conduct regular pay equity audits to identify and rectify any discrepancies. • Promote transparency in pay structures and communicate the organisation's commitment to fair compensation. • Provide ongoing training to HR and management to ensure awareness of pay equity principles. Monitoring and Reporting: • Implement a robust monitoring system to track key metrics related to employment, skills development, and pay equality. • Produce regular reports assessing the impact of implemented measures and outlining areas for improvement. Linea is dedicated to fostering an inclusive and equitable contract workforce. Our method statement demonstrates a comprehensive understanding of the issues surrounding inequality in employment, skills, and pay. Through proactive measures, continuous monitoring, and collaboration with key stakeholders, we are committed to creating a workplace that reflects diversity, promotes skill development, and ensures fair compensation for all.

  Wellbeing

  We are committed to promoting and maintaining the mental health and well-being of our internal and external workforce. We recognise that mental health is a vital component of overall well-being, and we are dedicated to creating a supportive work environment that fosters mental health awareness, reduces stigma, and provides resources for employees to seek help when needed. Objectives: Promote Mental Health Awareness: We conduct regular awareness campaigns to educate employees about mental health, reduce stigma, and encourage open conversations. We provide information on common mental health issues and available resources. Create a Supportive Work Environment: We aim to foster a culture of inclusivity, empathy, and respect. We encourage open communication and ensure workers feel comfortable discussing mental health concerns without fear of discrimination or judgment. Provide Resources and Support: We offer access to mental health resources, such as counselling services, support groups, and educational materials. Confidentiality: We ensure confidentiality regarding employees' mental health concerns. Information about an employee's mental health will only be disclosed to relevant parties with the employee's explicit consent, except in cases where there is a risk of harm to the employee or others. Return-to-Work Support: We have implemented a structured return-to-work programme for employees who have been on mental health-related leave, providing support and accommodations as needed. EAP (Employee Assistance Programme): We provide access to an Employee Assistance Programme offering confidential counselling services, mental health assessments, and referrals to appropriate professionals or services.

Pricing

• Price: £550 to £2,450 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at claire.schneider@lineaassociates.net. Tell them what format you need. It will help if you say what assistive technology you use.