WOODWARD ASSOCIATES LIMITED

ClearView - SimpleCode Web, LiveAudit, CodeXpress, PatientReview/Lighthouse

SimpleCode Web is a Clinical Coding environment supporting ICD, OPCS, and SNOMED plus HRGs and tariff optimisation.

LiveAudit enables NHS and private hospitals to manage in-house clinically-driven coding audit programmes.

CodeXpress provides automated high-volume, low-complexity case coding whilst retaining coder oversight.

PatientReview provides multi-disciplinary morbidity and mortality coding management.

Features

• Integrated ICD10, OPCS4, and SNOMED resources
• Inbuilt and up-to-date coding guidance with mapping between indices
• Clinical Coding history that identifies long-term, congenital, and notifiable conditions
• Integrated HRG (Healthcare Resource Groups) Grouper
• A fully secure and collaborative environment for sharing information
• Systematic collaborative patient review
• Clinician-based comorbidity identification
• Targeted coding audit with pre- and post-audit reporting
• Mediated automatic coding of low-complexity high-volume cases
• Encoder that fully supports the four-step coding process

Benefits

• Comprehensive coding indices can replace printed documentation
• Improved efficiency of coding improves coder throughput
• Powerful search facilities result in an easier coding process
• Easily track the effect of policy changes
• A consistent framework for managing streamlined internal audits and reviews
• Ensure accurate reimbursement for patient care
• Improves Coding Accuracy and NHSPS (NTPS, PbR) reimbursement
• Coding staff time savings through automatic coding of low-complexity cases

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.light@woodwardassoc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

409598812531084

Contact

Mark Light
01753 867220
mark.light@woodwardassoc.co.uk

About the service

• Service categories:
  • Applications
    • Production and operations
      • Service industry and public sector operations
        • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • A Site-to-Site VPN compliant router desirable but not a requirement
  • A monitor minimum resolution of 1280x1024, at least 27" size

User support

• Email or online ticketing support: Yes
• Support response times: We respond within 24 hours during normal working hours (0900-1700 Monday to Friday excluding public holidays)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Please see Appendix A of the SLA
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can provide onsite training, online training, and provide interface and managers documentation
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Provided by our key contacts at the appropriate onboarding and offboarding stages in a project. Documents will be provided by email to nominated client contacts.
• End-of-contract data extraction: No data is retained by this service
• End-of-contract process: Access to the service is removed, nothing else is necessary due to the lack of data retention

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: A URI-based API is used to launch patient coding sessions in-context, either for a specific patient, spell, or episode
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Role-based access and permissions can be configured by a super-user, as can collaborative team compositions, and individual or team worklists. ; ; Application behaviours such as data attachments, Coding Statuses and Sources, and saving behaviour can be specified by customers as part of the onboarding process. Woodward Associates will implement these preferences.

Scaling

• Independence of resources: Response metrics and system health statistics are monitored - additional resources can be committed when required.

Analytics

• Service usage metrics: Yes
• Metrics types: Individual Response Time, Average Response Time, Failed Requests Counts, Average Failed Requests
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: No data is retained by the service. Data transactions are exchanged by an JSON, or CSV
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • HL7
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: HL7

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Please see SLA
• Approach to resilience: Scalability, backup, disaster recovery and resilience plans are in place and available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Client managed access control with superuser status granted to specific personnel
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NHS Data Security and Protection Toolkit; Cybersecurity Essentials
• Information security policies and processes: Process and Security policies are maintained of the Company's intranet.; Company personnel and reporting structure is also documented and maintained on the Company's intranet with specific emphasis on the security reporting pathway.; Personnel are made aware of these policies and are required to read and acknowledge them.; Regular (annual) retraining is run on specific components of these policies that relate to the handling, retention and protection of client or other sensitive data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Components are tracked through industry standard (Microsoft) source code control mechanisms, test suites and release management systems (e.g. Azure).; A Security Impact Analysis (SIA) is conducted by our Security Manager prior to major releases where access control mechanisms require changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We monitor recommendations from Azure Security Advisor, and respond to threats by updating system and infrastructure accordingly. Reviews are carried out on a systematic basis, and identified changes will be actioned in accordance with the SLA.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Audit access logs (including W3C service logging, and our own authorised access logs) includes the following capabilities for monotoring and responding to incidents:; Accurate Time Stamps; Recording on Session Activity by User and Workstation; Report on Backup, Test and Recovery operations; Alerting Critical Events; Audit System Status monitoring; Production of Sanitised and Statistical Management Reports; ; The Service Desk has real time access to logs and alerts; ; Incident responses are covered in the SLA
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: Yes
• Incident management approach: We comply with the ISO-27001 information security standard, covering the scope of the service delivered.; The Statement of Applicability for our ISO controls is available under NDA.; Configuration, change management, incident response and protective monitoring are all demonstrated in our compliance with the ISO-27001 information security standard.; In addition to our ISO-27001 compliance, and our use of independent 3rd party penetration tests, we operate an assumed breach model and use active red-team penetration testing and vulnerability management as part of our Operational Security Assurance (OSA).

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A LiveAudit Value Proposition study can be provided to a Trust prior to procurement that covers recommended Audit sample sizes and corresponding expected benefits.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 15 April 2025
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: British Assessment Bureau
• ISO 9001 accreditation date: Monday 20 May 2024
• What the ISO 9001 doesn’t cover: None
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 36a0b6c0-e8bd-4933-bfd7-0901b0335adc
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.light@woodwardassoc.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.