CULTURE AMP LIMITED

Culture Amp Engagement + Performance

Culture Amp - Employee Engagement & Performance Management

Features

• Goal/OKR Tracking
• 1-on-1 Meetings
• Calibrations
• Multi-Source Feedback
• Continuous Feedback
• Real-time Employee Experience Surveys
• Intuitive Heatmaps
• Powerful analytics
• Comments Analysis
• Action Framework

Benefits

• Keep your company aligned and on track with Goals Feature
• Drive meaningful conversations between managers and employees
• Create fair and useful performance review process across your organization
• Bring in multiple voices to stay objective
• Create a culture of ongoing feedback
• Grow your employees
• Understand how your people feel to successfully manage change
• Retain your best employees
• Use predictive analytics to proactively make people decisions
• Develop your managers

£100,000 to £700,000 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.hawes@cultureamp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

409611079328353

Contact

Jason Hawes
07717810569
jason.hawes@cultureamp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: N/A
• System requirements: Culture Amp requires modern web browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Culture Amp has a global support team that operate 24/5 and endeavors to respond to admin questions within 5 minutes via live chat and within 3 hours via email. Culture Amp support is delivered by our in-house support team to provide an excellent customer experience.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Our webchat is powered by ZenDesk who have made it known it is certified to WCAG 2.1 AA standards. Please note that live chat is only available to your designated platform administrators.
• Onsite support: No
• Support levels: Culture Amp provides three tiers of support to our customers (Enterprise, Standard, and Self Starter) which can be explored here: https://www.cultureamp.com/platform/plans-and-pricing; ; We've also included a primer on what our support offering typically looks like:; ; A designated Customer Success Coach to support you with your survey strategy and platform training.; ; A People Scientist - one of our in house experts (with master's and Ph. D's in subject areas like I/O Psychology) are available to assist with survey design, results interpretation, benchmarks and action.; ; An Account Manager to manage the ongoing relationship and ensure you are receiving a first class service and seeing the impact from the partnership that you set out to achieve.; ; You will also then be supported by our global Customer Support team that is available 24/5. All support is included within the pricing package.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Culture Amp provides a robust training and support model that combines one on one training with on-demand virtual training that is available 24/7.; ; Culture Amp partners with organisations to support employees, managers, HR & senior leaders in order to ensure success of the project. Training will include platform coaching, results interpretation, taking action and storytelling with data to help drive change.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The Services include functionality that enables you to export Customer Data in your account at any time during the Term. If the foregoing functionality is not operational, we may assist you to export any Customer Data that existed in your account at the time of termination, provided you make such request before the end of your Subscription Term. However, we do not guarantee that all Customer Data can be exported and only Customer Data that is permitted to be transferred to you within the terms of any applicable Confidentiality Notice or other privacy setting will be transferred to you. Upon Customer’s written request, Culture Amp will delete all Customer Data from its production environments.
• End-of-contract process: With regards to data, we will retain data until we receive a written request for deletion. This request needs to be sent to privacy@cultureamp.com. Depending on your needs from offboarding, your Customer Success Coach and Account Manager can be of assistance for any issues while you are under subscription.; ; Culture Amp operates on an all inclusive pricing model. Please follow the link to see what is included within our Engagement Enterprise Plan.; ; https://cultureampcom-production-488117387746-files.s3.us-west-2.amazonaws.com/uploads/Culture-Amp_Product-and-Services-Plan_Enterprise_Engagement-Only.pdf

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Culture Amp is available on desktop and mobile/tablet to ensure a consistent experience across devices. Culture Amp is screen responsive and mobile optimised.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Culture Amp has a reporting API that helps pull data out of Culture Amp for surveys that have Raw Data Extract enabled. This is a one-way API.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customise survey templates, questions, benchmarks, and reports. Customisations can be made depending on role in some cases. Roles are assigned freely by your designated account administrator. More information can be found here: https://support.cultureamp.com/hc/en-us/articles/360004126480-User-roles-and-permissions-in-Performance

Scaling

• Independence of resources: Culture Amp works with over 5,000 organisations globally, providing real-time data and analytics to millions of employees around the world. This ranges in size from organisations with 50 employees to 100,000 employees and the Culture Amp platform is scalable.

Analytics

• Service usage metrics: Yes
• Metrics types: Response rates on surveys
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Full disk encryption AES 256 is employed for all data at rest.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Please see a link to our support page outlining how to export data:; ; https://support.cultureamp.com/hc/en-us/articles/204539379-Data-extract-types-and-guidelines; ; It should be noted that this functionality is limited to Account Admins and only when Raw Data Extract is enabled for a particular survey.; ; Please also see https://support.cultureamp.com/hc/en-us/articles/360016454099-Sync-Culture-Amp-with-your-HRIS-data- for a look at how to sync data with your HRIS.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We do not guarantee availability via SLAs, however to date we've maintained about 99.8% uptime.
• Approach to resilience: Culture Amp builds services for high availability across multiple AWS Availability Zones (AZs).; ; In the event of an availability zone disruption, the Culture Amp platform would continue to serve. Some isolated background processing would be interrupted.; ; In the event of a region disruption, the Culture Amp platform (in that region, i.e. US or EU) would experience a complete outage. The other region would be unaffected. Culture Amp does not build to mitigate this level event.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users can login to Culture Amp using an email and password. ; Culture Amp also supports Single-Sign-On (SSO) for your organization in two ways; sign in with Google or SAML. It's not possible to configure both methods for the same Culture Amp account. Once SSO has been enabled for your account, it is no longer possible to sign in with an email and password on the Sign In page.; ; Please see our support pages for additional information:; https://support.cultureamp.com/hc/en-us/articles/205198255-Single-sign-on; ; https://support.cultureamp.com/hc/en-us/articles/205198205-Set-up-a-strong-password-to-protect-your-data
• Access restrictions in management interfaces and support channels: Please see the link below to our Support page outlining the various roles available in platform.; ; https://support.cultureamp.com/hc/en-us/articles/204525299-Roles-and-permissions-in-Engagement
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 23/02/2022
• What the ISO/IEC 27001 doesn’t cover: ISO27001 number is IS692972
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Culture Amp is ISO27001 certified. InfoSec SP is based on and developed off the ISO:27001 Information Security Management System

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Culture Amp uses infrastructure-as-code within AWS and follows a pull request process for making changes to the network architecture where possible.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scans are performed weekly using Tenable.io. Reports are reviewed by the security team and triaged according to Culture Amp's Vulnerability Management Policy.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Culture Amp logs all system and application activity to a centralized logging service where it is monitored and alerted upon.; ; All logs are stored in our SIEM solution, Splunk Enterprise Security. ; ; Logs are used for internal incident management purposes only and are not disclosed to customers.; ; In the event of a found compromise, we will implement the Incident Response Plan. Clients are notified within 48 hours of confirmation of a breach impacting their data.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Culture Amp have pre-defined playbooks for common events. All incidents are reported to security@cultureamp.com or internally via our JIRA security helpdesk. Incident reports are not disclosed externally.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  Culture Amp's platform supports organisations with analytics and insights that enable them to make data driven decisions to support their employees and adapt to the demands of the future of work.; ; Culture Amp also has covid response survey templates and hybrid working survey methodologies to help U.K companies rebound from the pandemic and thrive in the new world of work.
• Tackling economic inequality:

  Tackling economic inequality

  Culture Amp helps organisations to reduce biases and create equal opportunities for all employees within businesses. We are founding members of the World Economic Forum Global Alliance.; ; Black and Indigenous-owned organizations that are customers of Culture Amp receive a 38% discount on the standard price for our products. This discount not only represents the largest discount we currently offer our for-profit customers but also reflects the $0.38 wage gap between Black women and White men.
• Equal opportunity:

  Equal opportunity

  Culture Amp also has a gold standard Diversity & Inclusion survey framework to help organisations create fairer workplaces. In addition to our previously mentioned discount for Black and Indigenous owned organisations that buy Culture Amp, we want to ensure that other organizations working to build a more anti-racist world can afford and access Culture Amp’s tools, especially those that wouldn’t otherwise be able to. That’s why we’ve created a non-profit grant program for organizations that primarily support Black and Indigenous people, or are focused on issues that disproportionately affect these communities.
• Wellbeing:

  Wellbeing

  Culture Amp provides analytics and insights to help organisations improve the wellbeing of their workforce and better manage stress and burnout to drive overall business performance and employee satisfaction.; ; In addition, we offer a Health & Wellbeing Survey template.This survey takes the concepts defined within the PERMA positive psychology model and translates them into a workplace context. Additionally, physical and mental components of energy, sleep and workload are addressed.

Pricing

• Price: £100,000 to £700,000 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jason.hawes@cultureamp.com. Tell them what format you need. It will help if you say what assistive technology you use.