Social Finance Ltd
Social Finance Data and Digital Innovation Service
Social Finance works with partners, people and communities to identify problems and pain points, co-design, deliver and implement cloud-based products and services that deliver better services and outcomes. This includes products and services we design, and where needed solutions brought by verified third parties.
Features
- User-centred research and design
- cloud-based tech strategy and capacity building / training
- Service, systems and architecture requirements mapping
- UI/UX, system, service and organisational design
- Change, transformation and implementation support
- Design, prototyping, build and maintain cloud-based products and services
- Case Load Management
- Predictive Analytics
- Decision and Resource Allocation Support
- Quality and Safety Monitoring
Benefits
- Improved outcomes for people and communities
- Co-designed, user-centred products and services that meet users' needs
- Improved capacity and knowledge
- Implementable roadmap for cloud-based infrastructure, products and services
- Cost-effective cloud-based products and services integrated with legacy systems
- Business analysis and cost benefit analysis to unlock funding
- Robust measurement and monitoring of outcomes
- Reduction in access to crisis services
- Improved staff wellbeing and supervision
- Better service user flow and assertive follow up
Pricing
£650 to £1,650 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@socialfinance.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 0 9 7 0 8 9 6 8 3 4 0 0 5 7
Contact
Social Finance Ltd
Caroline Gadd
Telephone: 02077706836
Email: tenders@socialfinance.org.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Social Finance has designed, built and scaled cloud-based products and services.
We use user research, service design, organisation design, technical expertise (full-stack) and transformation support to enable partners to plan, design, embed and scale cloud-based products and services.
We can support partners design, build, and scale cloud-based solutions through:
• Business analysis
• Data analysis
• User research and service and organisation design to inform products and services
• Prototyping (low to high fidelity) cloud-based solutions
• Product and solution design and implementation
• Mapping existing infrastructure and making infrastructure recommendations
• Service blueprints
• Developing Cloud software and hosting business cases
• Assessment of organisational or team capability and skill and readiness
• Assessment (tech, service, cost benefit) of cloud based products and vendors - Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
Training and capacity core to our offer to partners. We've in-depth skills and experiences to support partners through training and support:
• Working alongside teams/individuals to upskill
• Workshops and micro-trainings (user research, service design, serverless, vision setting, strategy sessions, etc)
• Knowledge and capability training through paired working
• Coaching on designing and delivering implementation strategies - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
We support partners to set-up and migrate cloud-based products and services. Our offer includes:
• Design of new cloud-based prototypes and products
• Agile development of new cloud-based products and services
• Implementation support of cloud-based products and prototypes
• Setup of cloud-based hosting environments for new prototypes and products
• Support to setup cloud-based hosting environments
• Support to move from legacy systems
• Advice and guidance on how to implement other supplier cloud-based services or products - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
To support cloud-hosting and software services, we do:
-on-going user research
-product iteration and improvement
-service design/transformation iteration and improvement
-bug fixes
-product management support
-coaching and support of in-house teams
-vendor negotiations
Service scope
- Service constraints
- We work remotely and/or onsite depending on their needs and requirements for success.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- We aim to respond to questions within 2 business days.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- SF can provide support necessary to on-board users to the service and maintain regular and stable access to the product. Email support and phone support will be available throughout the contract. Specific support package to be agreed with customer at point of engagement.
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- Holmusk Europe Ltd
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
Social Finance is committed to helping promote environmental sustainability and drive the growth of a circular economy.
Our organisational commitments to environmental sustainability are set out in our Environmental and Sustainable Travel and Ethical Procurement policies. Key features include:
Social Finance complies with all relevant environmental legislation and regulations, as well as to other requirements and standards which are relevant.
We aim to buy all products from managed, sustainable sources and only electronic products which are certified as easily recyclable.Tackling economic inequality
Social Finance is deeply committed to addressing economic inequality.
Reducing young people not in education, employment and training: We’ve worked hard to create new businesses, new jobs and new skills. For example, we’ve developed services that have supported over 4,500 young people at risk of dropping out of school.
Supporting people into work: We work to help people gain meaningful employment and live fulfilling lives by offering effective infrastructure support. For example, our programmes have supported 4,000 adults with severe mental health issues into work.Equal opportunity
Social Finance is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, colour, nationality, ethnic origin, gender, gender reassignment, marriage or civil partnership, disability, religion or belief, age or sexual orientation.
We aim to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company.
We believe that all employees and clients are entitled to be treated with respect and dignity.
Pricing
- Price
- £650 to £1,650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at tenders@socialfinance.org.uk.
Tell them what format you need. It will help if you say what assistive technology you use.