ToukanEyes Ltd

EPR / EHR / EMR / PMS implementation programme support

ToukanLabs is a professional services partner providing accredited implementation, training and support services for OpenEyes EMR for Ophthalmology. As a partner ToukanLabs ensures clinical data integrates with hospital workflows, existing PAS Systems and Ophthalmology devices. ToukanLabs is ISO9001, DSP Tool Kit and Cyber Essentials accredited.

Features

• System implementation.
• Medical Device Intergration.
• Interoperability with exisiting PAS systems.
• Interoperability with imaging systems.
• Cloud Hosting.
• Training and support.
• Project Management.
• Business Analysis.
• Integration with cutting-edge AI technology

Benefits

• Paperless Future: reducing waste and increasing efficiency across the board.
• Patient dashboards: summary of medications, treatments, diagnosis, plans, appointments.
• Virtual clinic management: Seamless coordination for remote patient care.
• Patient tracking: Hot-lists monitor treatment for timely interventions.
• Invest time in a system for enhanced workflow efficiency.
• Easy to use intuitive interface.
• Web-based interface: No plugins needed for streamlined experience.
• Access clinical data for comprehensive business reporting.
• Harness Business Intelligence for comprehensive clinical data access and reporting

£1,000 to £2,000 a server a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gulfam@toukanlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

410445383050767

Contact

Gulfam Yunus
02080578877
gulfam@toukanlabs.com

Planning

• Planning service: Yes
• How the planning service works: At ToukanLabs, our project planning process is built upon extensive experience and proven success criteria. Our approach encompasses several key phases:; ; • Discovery: Identifying desired outcomes, conducting top-level stakeholder analysis, assessing skills and resources, identifying dependencies, and agreeing on acceptance criteria.; • Development of project brief or Project Initiation Document (PID).; • Detailed resource planning, including scrutinising vendor and partner assumptions and addressing project team training needs.; • Establishment of project controls, checkpoints, and milestone-based review schedules.; • Agreement on change control objectives and processes.; • Formation of key working groups and defining their Terms of Reference.; • Sign-off process and critical path identification.; • Cutover and Go-Live planning.; • Post-implementation thrive or optimisation work.; ; Our approach is highly adaptable, tailored to match your specific resource requirements and skillsets. We collaborate closely with you to mitigate risks, provide assurance, and ensure that you retain control throughout the project lifecycle.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our approach to training emphasises robust knowledge transfer and long-term sustainability for your organization. Effective training is essential for project success, and we offer tailored services throughout the project lifecycle.; ; Peer-to-Peer Training: Our hands-on approach involves paired support for on-the-job training, where experienced experts work closely with your team to close skill gaps and build confidence in new technologies or processes.; ; Awareness, Engagement, and Stakeholder Preparation: We conduct awareness events, product demonstrations, and skill sessions to inform and engage stakeholders, creating a positive environment for change.; ; End User Training: Our comprehensive services include detailed training plans, diverse formats such as e-learning modules and classroom training, and at-the-elbow support during critical phases.; ; Post-Live, Remedial, and Optimisation Training: We provide ongoing support to optimise system use, including clinical adoption training and specialised sessions for tasks like managing referral to treatment processes. Our goal is to empower your team for success in transitioning to new systems or processes.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Data Migration Mapping and Software Configuration:; ; Our team maps your existing data architecture and configures software solutions tailored to your requirements, ensuring compatibility and optimising configurations for efficient migration.; ; Data Cleansing:; ; Before migration, we conduct data cleansing processes to eliminate duplicates, inconsistencies, and inaccuracies, ensuring only clean and reliable data is migrated, minimising the risk of errors and corruption.; ; Data Verification and Validation:; ; We perform verification and validation checks to ensure the integrity and accuracy of migrated data, including comparing source and target data and validating against predefined criteria.; ; Quality Assurance:; ; Our quality assurance processes ensure migrated data meets predefined quality standards, with extensive testing to detect and resolve issues related to integrity, completeness, and consistency.; ; Data Loading and Extraction:; ; Our team efficiently manages data loading and extraction, ensuring optimal performance and minimal downtime during migration, utilising efficient techniques and tools for streamlined data transfer.; ; Data Transformation:; ; We provide comprehensive data transformation services to convert data between formats as required during migration, facilitating seamless integration with target systems.; ; Data Exchange and Transmission:; ; We facilitate secure data exchange and transmission between systems, ensuring confidentiality, integrity, and availability throughout migration, employing industry-standard encryption and secure transmission methods to safeguard your data.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Test Specification and Scripting:; ; We collaborate with buyers to develop detailed test specifications and scripts outlining testing objectives, scenarios, and criteria for thorough coverage.; ; Automated Testing:; ; Our team specialises in automated testing methodologies, leveraging advanced tools and technologies to streamline processes and enhance overall test coverage.; ; Manual Testing:; ; In addition to automated testing, we provide manual testing services by experienced testers, facilitating exploration of system functionalities and edge cases.; ; Unit Testing:; ; Our experts conduct unit testing to verify individual software component functionality, ensuring seamless integration with other system modules.; ; System Testing:; ; We evaluate overall system compliance through testing, including system-wide functionalities and integrations to validate performance.; ; User Acceptance Testing Support:; ; Our team offers comprehensive support for user acceptance testing, assisting in planning, execution, and evaluation to ensure system alignment.; ; Quality and Performance Benchmarking/Testing:; ; Utilising automated test scripts and tools like Selenium and Behat, we evaluate system responsiveness, scalability, and reliability.; ; Our expertise in QA and performance testing ensures system reliability, functionality, and performance, addressing potential issues early to enhance system quality and user experience.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: TBC

Service scope

• Service constraints: Our service requires OpenEyes users to upgrade to the latest production version within six months of release to ensure they benefit from the latest features, security updates, and support. Failure to upgrade may result in ToukanLabs applying an additional support and maintenance charge to ensure continued assistance.; ; The standard support contract is 18 months from ‘Go-Live’, however this can be changed through mutual agreement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Target response is within 1 hour.; Response to critical incident is 15 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: ToukanLabs as standard will provide 2nd and 3rd line support with the 1st line support provided by the clients existing service desk. ; Our support desk software can be linked to the clients, enabling support tickets to be passed to ToukanLabs without the need for re-keying, this then enables client tracking of all issues to resolution. ; ; 1st line support can be provided, however this is yet to be requested. Standard support hours are 08:00 to 18:00 hours, however ToukanLabs is a global company and can offer a follow the sun support desk. ; ; ToukanLabs adheres to ITIL Service management practices and providing expecting service reporting at periodic and scheduled client reviews. We also provide a dedicated account manager who will hold regular review with the client stakeholder and user group. ; ; Support costs are typically between £1,500 and £3000 depending on the size of the implementation and support level required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • DSP Toolkit
  • ISO9001
  • ICO Data protection Certificate

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  The OpenEyes Electronic Patient Record (EPR) system significantly enhances patient wellbeing by facilitating streamlined and efficient healthcare delivery. By providing clinicians with comprehensive access to patients' medical histories, treatment plans, and diagnostic information in a centralised platform, OpenEyes enables more informed decision-making and personalised care. This comprehensive view of patient data reduces the risk of medical errors, ensures continuity of care across different healthcare settings, and promotes timely interventions. Additionally, features such as appointment reminders, prescription management, and patient education resources empower patients to actively engage in their healthcare journey, leading to improved treatment adherence and health outcomes. Overall, OpenEyes plays a pivotal role in enhancing patient safety, satisfaction, and overall wellbeing through its innovative and patient-centred approach to healthcare delivery.

Pricing

• Price: £1,000 to £2,000 a server a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gulfam@toukanlabs.com. Tell them what format you need. It will help if you say what assistive technology you use.