Zoom Communications, Inc

Workvivo

Workvivo is a modern, feature rich employee experience platform that unifies internal communication, engagement tools, a social intranet, and a mobile employee application in one central hub. Combined with Zoom’s comprehensive collaboration platform, organisations can strengthen culture, improve connection, and unlock the full potential of their workforce in hybrid workplace.

Features

• Real time smart news feed for company communications and updates
• Mobile app ensures remote access anywhere for all employees
• Employee community spaces to foster collaboration and inclusion
• Recognition tools with badges and peer shout outs
• Pulse surveys and polls to capture employee sentiment
• Advanced analytics with engagement and reporting insights
• Document storage and knowledge base for centralised resources
• Integrations with 40+ human resources and productivity tools
• Multi language support for global workforce communication
• Audience segmentation for targeted internal messaging delivery

Benefits

• Increase employee engagement with targeted internal communication campaigns
• Publish content from multiple devices for consistent messaging everywhere
• Quickly manage content on the move with mobile app access
• Boost collaboration through community spaces and peer recognition tools
• Leverage AI to personalise content and automate employee communications
• Capture employee feedback instantly using surveys and pulse polls
• Analyze engagement data to improve workforce performance and culture
• Centralise resources to reduce time spent searching for information
• Integrate with productivity tools to streamline daily business processes
• Support global teams with multi language communication capabilities

• Education pricing available
• Free trial available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at piers.horobin@zoom.us. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

410805704948295

Contact

Piers Horobin
+44 (0)203 314 1668
piers.horobin@zoom.us

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Not applicable.
• System requirements:
  • Internet connection—broadband wired or wireless, including 3G and 4G
  • Speakers and microphone—built-in, USB, or wireless Bluetooth connectivity supported
  • Webcam or HD webcam—built-in or USB plug-in optional
  • See more here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060748

User support

• Email or online ticketing support: Yes
• Support response times: Workvivo prioritises uninterrupted service and has robust support and escalation processes to restore functionality quickly during any issue or failure. Customers can choose from Access Support or enhanced plans like Premier, Premier Assurance, and Premier+, which offer faster response times, structured escalation paths, and defined service level objectives. All plans provide 24/7 access to global support centers, local language assistance, the Zoom Learning Center, and real-time service status updates, ensuring rapid resource mobilization. Response and restoration efforts are prioritized by incident severity, from urgent full outages to lower-severity issues, with regular updates to minimize operational impact. Read more here: ; https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0059100&utm
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Not applicable.
• Onsite support: No
• Support levels: To ensure every client receives the support they need, we offer multiple support plans: Access, included with licensing fees, and enhanced options—Premier, Premier Assurance, and Premier+—available for an additional fee. Each plan provides access to comprehensive support tools and expertise, including 24/7 access to our Global Support Centers, the Zoom Learning Center, local language support, and real-time Zoom status notifications.; ; Enhanced plans such as Premier, Premier Assurance, and Premier+ offer additional benefits, including faster response times, structured escalation paths, and defined service level objectives to address issues efficiently. Features like priority response and advanced technical assistance vary depending on account type, user type, and account configuration.; ; These options allow organizations to select the support level that aligns with their operational needs and ensures rapid resolution of any issues, minimizing disruption and maintaining seamless collaboration.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Workvivo will assign a designated Implementation Manager who will work closely with the Project Manager in Your Organization. Our very widely proven project methodology is inclusive of an "Organizational Readiness" workstream. Organizational readiness activities are crucial to ensuring awareness and enthusiasm for Workvivo prior to launch. The Workvivo team will work with Your Organization to build a communications plan and launch plans that engages your key stakeholder groups through multiple channels. Workvivo will also work closely with Your Organization to identify and train a network of champions that will generate interest and excitement amongst their peers in the lead up to the launch. Also included in this organizational readiness phase is Admin training, which combines product training with advice around internal communications best practices. ; ; Workvivo is an intuitive and easy-to-use platform so any training required is minimal. The Workvivo Project team will support Your Organization in training the Super Users (Space Owners, Site Level Administrators, and Champions) and also support Your Organization in providing some training materials to employees. Training could include an FAQ document, user guides, how-to videos, or training webinars. ; ; Workvivo conducts training using the Train-the-Trainer approach for Admins, Editors, Space Owners, and Champions.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Customer owns their own data. Customers have the ability to extract datain multiple ways:; - Workvivo’s Analytics provides customers with the ability to extract key analytics data out of Workvivo into a CSV files. ; - Workvivo’s Customer Success Team support our customers in providing an extract of data where required. This can include content / audit logs / analytics dashboards etc. In terms of process, the request for data is made via the Workvivo Customer Success Manager. The requested content is extracted from the Platform for live data and/or the Audit database for deleted content and provided to the Customer in CSV format. ; For a more automated solution, Workvivo’s APIs and Webhooks are available.; - Workvivo’s APIs can be used to pull content from Workvivo as / when needed. This is available across a range of content types including posts, comments, events, articles etc. ; - Workvivo Webhooks can be used to receive a copy of Workvivo content when an event is triggered.
• End-of-contract process: In terms of purging data, there are a number of options:; - A global Data Retention period can be set, where data is automatically deleted after a specific time period / trigger.; - At a post level, content can be manually deleted or an ""Archive Date"" can be added to specific content types. Archival of the content is then automated at the set date. The content is no longer accessible to users but is not permanently deleted.; - Workvivo has logic in place to support the deletion or anonymisation of content for leavers. Your Organization will have a choice of 2 options (1) removal of content and interactions for deactivated users or (2) retention of content and interactions under an anonymized profile (Alumni capability) for deactivated users. This is where the user is deactivated but all their content remains visible on the platform under an anonymized profile.; - Workvivo also has controls in place to securely destroy all customer data in the event of a contract termination.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Workvivo is built for access on desktop, mobile, and tablet devices, supporting every employee whether their role is desk based or frontline. A native mobile app for Apple and Android devices enables secure use on both company issued and personal phones. The experience remains consistent across devices, with the same core features available everywhere. Desktop offers a wider view of the social intranet, deeper analytics dashboards, and detailed content administration for complex workflows and reporting. Mobile emphasizes quick access, simple navigation, notifications, and fast content sharing to drive everyday engagement for all teams and locations.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Workvivo provides centralized platform administration through its Admin Hub, where administrators can manage feature settings, toggle functionality on or off, and configure user roles and permissions from a single web interface. Administrators have quick access to tools and controls to moderate content and streamline platform management, while detailed governance and permission controls help oversee roles and access. End users access their own settings within the same platform environment, and administrators can apply role‑based permissions to control what features each user can interact with.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: At Workvivo, we develop all our web features with Web Content Accessibility Guidelines (WCAG) 2.1 AA guidelines in mind, so that we are using industry standard web accessibility guidelines to make sure everyone can use our platform. We run daily automated test reports on the platform which serves as a final check to make sure no guidelines are broken with the introduction of new updates added to the platform.; ; For people with motor disabilities who primarily use a keyboard to navigate the web, they can comfortably navigate the platform as we develop our features so that every element can be reached via keyboard, every element has a clear focus state to let the user know they are focused on that element, every element is explicit in what it does if you press on it.; ; For people with low to no vision who primarily use a screen reader to navigate the web, they can do so as all our elements have explicit indication as to what the element does when pressed, alternative text is available on images to help describe what is within the image, any changes that happen on the UI will get announced to the screen reader user.
• API: Yes
• What users can and can't do using the API: At Workvivo, we use an API-first approach to software engineering. This means that every API we build for our own user interface and clients can be used by our customers and third parties to extend and interoperate with the platform. Workvivo has corresponding RESTful JSON APIs that can be used to integrate with the platform. ; ; There are two primary types of API within the Workvivo API framework - user-level APIs and application-level APIs. Both of these are RESTful JSON APIs that support OAuth2 and JWT based authentication mechanisms. Our user-level APIs are contextual to an individual user and enable third-party applications to perform actions and retrieve data on behalf of a Workvivo user. The User API includes hundreds of endpoints, and supports every part of the Workvivo platform. It is the same API that we use in our Workvivo Web application and native mobile clients. ; ; The application-level APIs are typically used for server-to-server administration tasks, or to complete actions outside of the context of an individual user (for example to import or export data). We also have specific standardized APIs at this level for things like user provisioning (via SCIM) and for pushing security related events to SIEM platforms.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Workvivo lets organisations customise many parts of the platform to reflect their brand and meet specific needs. Administrators can tailor branding elements such as themes, primary and secondary colours, navigation bar colour, company logo, main feed banners, space icons and banners, profile banners, badge icons, team icons, app and document icons, and useful link icons through the Admin Panel by uploading images and selecting styles to match corporate identity. Custom user profile fields can be added so employees see additional relevant information on their profiles. These fields are defined by the organisation and populated by users or via automated provisioning. Only users with appropriate admin roles or a Workvivo point of contact can perform these customisations, while individual users can edit their personal profile fields within the permitted fields.

Scaling

• Independence of resources: Workvivo is designed for scalability, fault tolerance and high security. Workvivo operates both multiple availability zones in the region and complete regional failover to a Disaster Recovery Platform DRP. In terms of platform reliability overall Workvivo’s SLA availability of 99.5% is outlined in our Support Policy. Workvivo’s Status Dashboard, available publicly at status.workvivo.com provides all Workvivo customers with an uptime dashboard, historical view of any downtime / issues. There has been a total of 13 minutes of unplanned downtime in the last 2 years (99.998% uptime), as we follow continuous delivery model there has been 0 minutes of planned downtime.

Analytics

• Service usage metrics: Yes
• Metrics types: Workvivo provides a range of service metrics to help organisations measure employee engagement, communication effectiveness, and platform adoption. Administrators can access analytics dashboards that track metrics such as active users, content views, likes, comments, and shares, giving insight into engagement trends across teams and locations.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Workvivo empowers users to export a wide variety of data such as analytical reports, native survey results, employee award nominations, member lists from spaces (communities) via csv & xls.; ; Workvivo also offers a suite of APIs & Webhooks which can be used to export data which you can access via our developer centre.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • PDF
  • XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats: SAML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Data is encrypted at rest and in transit. All data stored in the Workvivo database is fully encrypted at rest in the underlying storage, as are all backups, snapshots and replicas in the cluster using AES-256 symmetric keys. Similarly for file security, as with all other layers of our infrastructure, data stored in S3 is encrypted at-rest using AES-256 symmetric keys. Data is secured in transit via SSL encryption using the AES-256 cipher.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Data is secured in transit via SSL encryption using the AES-256 cipher. All data stored in the Workvivo database is fully encrypted at rest in the underlying storage, as are all backups, snapshots and replicas in the cluster using AES-256 symmetric keys. Similarly for file security, as with all other layers of our infrastructure, data stored in S3 is encrypted at-rest using AES-256 symmetric keys.

Availability and resilience

• Guaranteed availability: Workvivo’s SLA availability of 99.5% is outlined in our Support Policy.
• Approach to resilience: Workvivo's uptime is available at status.workvivo.com - this outlines the current uptime and also a full history of incidents.; ; Workvivo's has never failed to meet our availability uptime targets.; ; Workvivo's uptime in the last 12 months is 99.99%; ; Workvivo is a cloud-based SaaS platform, hosted on Amazon Web Services (AWS). Your Organization will have a choice of data residency from our 3 data centres (EU, US or Middle East).; ; Workvivo has hundreds of global customers on our platform and we run regular performance / latency tests from global locations to ensure we are delivering a consumer grade, responsive platform to all users regardless of their geographic location.; ; We leverage a number of services within AWS to ensure that the platform is responsive regardless of the location of each user. Workvivo utilizes's AWS CloudFront which is used as a content delivery network used for performance and distribution of static resources.
• Outage reporting: Workvivo's uptime is available at status.workvivo.com - this outlines the current uptime and also a full history of incidents.; ; Workvivo's has never failed to meet our availability uptime targets.; ; Workvivo's uptime in the last 12 months is 99.99%.; ; In addition, Your Organization will be assigned a dedicated Customer Success Manager from Workvivo. They will play a key role in ensuring that any issues raised to the Helpdesk are resolved in a timeframe that's aligned with our Support Policy. They will also run QBR sessions with Your Organization and present key reports on the performance of Workvivo + Support Desk, ensuring we are meeting our support targets.; ; Workvivo has built in the appropriate user interfaces that will appear if the software is down.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to areas / features on Workvivo is controlled through Role Based Access Control (RBAC).; ; This allows your Organization to give different levels of access rights to different users based on their role. Examples of these roles include a General Employee Access, Administrator, Editor, Badge Admin, Live streamer etc.; ; Your Organization will have full control of assigning roles and related rights to individual users. There may also be multiple Administrators on Workvivo. Only Administrators can configure user profile information from within the Workvivo UI.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials, Cyber Essentials Plus, SOC2 Type 2, GDPR, TRUSTe Certified Privacy
• Information security policies and processes: Zoom's security policies are derived from ISO 27001 framework.; Workvivo/Zoom Information Security Management System (ISMS):; The ISMS comprises a wide variety of documented, appropriate, and operational policies and; procedures in the areas of:; ● People Practices (e.g. On-boarding, Leavers process, Background screening, etc,; Security awareness training, etc); ● Processes (e.g. Change Control, Access Control, Business Continuity, Risk Management,; etc); ● Technical Controls (e.g. Mobile Device and Teleworking, Password policy, Endpoint; security policy, etc).; ; The Workvivo/Zoom ISMS, inclusive of all policies, has been communicated to all employees, is; reviewed and updated with a regular cadence, and is audited with a regular cadence by; external auditor partners as part of our SOC 2 and ISO 27001 compliance.; ; Workvivo/Zoom’s ISO 27001 Certificate, SOC 2 Type 2 Report and CAIQ are available on the Zoom Trust Center.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Change triggers for unique processes and controls are: Code, Database, Infrastructure, Data.; ; Weekly meetings held to request changes that need to be performed during maintenance windows. Change requests are presented, validated, and scheduled. Changes are approved by the Change Manager. Implementation in production should not be by the same individual who developed the change. When staffing levels do not permit this separation, management oversight and approval of the change and testing process ensure appropriate processes are followed. Dev and test environments are physically and logically segregated from production. No customer data is used in testing.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Zoom has a formal Vulnerability Management Plan in place. Zoom performs monthly vulnerability and web application scanning using an external party (Qualys). Scan reports are reviewed by our Security and technical teams and discussed with the engineering and development teams. Validated findings are tracked in our JIRA system throughout remediation.; ; Zoom has a monthly patch cadence. Zoom will patch all applications, workstations, and servers (virtual or physical) with all current operating system, database, and application patches deployed in our computing environment according to a schedule predicated on the criticality of the patch. Maintenance/patching typically will have no service downtime.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We have monthly vulnerability and web application scans. Findings are reviewed and validated by our technical and engineering team. Vulnerability rated on severity level and tracked using our JIRA system. Vulnerability fixes are release from our engineering team and follow our formal change management process for deployment to production. Workvivo by Zoom also has DDoS monitoring and Managed service in place. Affected traffic are diverted and filtered through a scrubbing centre.; ; Workvivo by Zoom responds to incidents as defined within our SOC2 report available on the Zoom Trust Center at https://www.zoom.com/en/trust
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Workvivo by Zoom communicates the incident response policy to internal and external users and instructs users to contact their supervisor and the information security representative if they become aware of a possible security breach. When a potential security incident is detected, a defined incident management process is initiated by authorised personnel. Incidents are tracked through the tracking application, which includes the corrective actions implemented in accordance with the defined policies and procedures.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Trials can be provided upon request via the Workvivo Account team for an agreed period of time, getting full access to the platform.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: Tuesday 3 December 2024
• What the ISO/IEC 27001 doesn’t cover: Zoom’s latest ISO 27001:2013 certification, which was issued on December 3, 2024, covers the following Zoom Zoom Unified Communications (UCaaS) Platform products:; ; Zoom Meetings; Zoom Team Chat; Zoom Phone; Zoom Webinars; Zoom Rooms; Zoom Contact Center; Zoom Docs; Zoom Whiteboard; Zoom Clips; Zoom Events; Zoom Mail and Calendar; Zoom Revenue Accelerator (formerly Zoom IQ for Sales); Zoom Scheduler; Zoom Webinars Plus; Zoom Notes; Zoom Virtual Agent; Zoom Workflows; Zoom Workforce Management; Zoom Workspace Reservation; Zoom Quality Management (QM); Zoom Mesh Service; Zoom Conference Room Connector; Zoom API & SDKs; Zoom Node; Zoom AI Companion and AI Expert Assist; Customer Managed Key Service; Zoom Phone India
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: Yes
• CSA STAR accreditation date: Tuesday 15 October 2024
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: Zoom products in scope include the following:; ; Zoom Meetings; Zoom Team Chat; Zoom Phone; Zoom Webinars; Zoom Rooms; Zoom Contact Center (ZCC); Zoom Whiteboard; Zoom Clips; Zoom Events; Zoom Mail and Calendar; Zoom Revenue Accelerator (formerly Zoom IQ for Sales); Zoom Scheduler; Zoom Webinars Plus; Zoom Notes; Zoom Virtual Agent; Zoom Workforce Management; Zoom Workspace Reservation; Zoom Quality Management (QM); Zoom Mesh Services; Zoom Conference Room Connector; Zoom API & Software Development Kits (SDKs); Zoom Node; Zoom AI Companion and AI Expert Assist; Customer Managed Key Service; Zoom Docs; Zoom Workflows
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 81ae86ef-0480-4e1e-8e37-3a01fbc56c7c
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 7c9b4544-3f75-4391-bd71-1a68e77d3336
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2
  • ENS
  • ISMAP
  • C5
  • IRAP
  • ETDA
  • See more here: https://www.zoom.com/en/trust/

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at piers.horobin@zoom.us. Tell them what format you need. It will help if you say what assistive technology you use.