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Phoenix Software Ltd

Varonis SaaS Data Security Platform

Varonis is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.

Features

  • Accurate data inventory: Find, classify, label, secure sensitive data.
  • Flexible policies: Library of hundreds of customizable classification rules
  • Data access intelligence: Control net permissions, reduce exposure/compliance risk
  • Policy automation: Automated remediation for exposures, unnecessary permissions, misconfigurations.
  • Cross-platform audit trail: Searchable data access and granular permissions.
  • Data-centric UEBA: Detect abnormal activity to stop data breaches.
  • MDDR: 24x7x365 incident response, threat hunting & forensics.
  • DSPM: Reports and dashboards show meaningful risk reduction.
  • Email security: Detect exposures, email-based attacks & insider threats.
  • Compliance: posture against GDPR, CAF, NHS DSPT, NIST, ISO27001.

Benefits

  • Improve your data security posture automatically.
  • Enable the safe rollout/use of generative AI/LLMs (e.g. Co-Pilot).
  • Accurately discover, classify, and label sensitive data.
  • Monitor cloud data activity and prevent exfiltration.
  • Enforce least privilege, labels, and secure settings.
  • Detect abnormal activity from APTs and insider threats.
  • Fix critical SaaS misconfigurations and third-party app risk.
  • Automate compliance regulations and frameworks.
  • Lock down sensitive mailboxes and stop exfiltration.
  • Reduce risk and minimize cyber insurance claims.

Pricing

£6.39 a licence

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 1 1 2 3 5 1 2 9 0 9 1 3 5 7

Contact

Phoenix Software Ltd Jonny Scott
Telephone: 01904 562200
Email: ccs@phoenixs.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
The Varonis Data Security Platform offers both SaaS and self-hosted deployment options. Our cloud-native Data Security Platform is hosted by Varonis and delivered as software-as-a-service (SaaS). Our SaaS platform can monitor and protect both cloud and on-premises data. Our self-hosted Data Security Platform can be deployed either on-prem or in any private cloud that can run Windows servers (e.g., Azure, AWS, Google, etc.).
System requirements
  • Cloud based solution - minimal requirements
  • Windows Server 2019/2022 Standard or Enterprise (x64) (Fully Patched).
  • 8 Core, 2 GHz or better CPU
  • 16 GB RAM minimum
  • 250 GB Drive (required to be on C:\\)
  • .NET Framework - 4.7.2 or 4.8

User support

Email or online ticketing support
Email or online ticketing
Support response times
Varonis standard support is available Monday to Friday from 9am to 9pm Central European Time. 24/7 support can be accessed for an additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Tickets are opened through the Customer portal on help.varonis.com and can be updated online or via email.
Varonis Support has 3 tiers of response- FLS (T1), Tier2, Tier 3. Most cases that are open by SEs/Partners/customers will be received by FLS, and escalated according to need. SLA is defined upon the level of Support Services the customer has purchased and the severity of the case. For further details, please see "Varonis Support Principles" document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training can be completed by leveraging Varonis Education Services for standard training of the application and advanced/troubleshooting classes that are offered. All training is done online. In addition, Professional Services can provide online or on-site training that is more customised based upon specific products and use cases/business needs for the customer. Varonis also offers additional learning resources (ex: how-to documents and videos) in the Customer Community portal.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can create and extract Varonis reports from their environment and data within the platform until the subscription expires. Varonis only collects and stores metadata on the platform. No customer files are stored on the platform.
End-of-contract process
After the subscription has expired Varonis metadata collection and data processing will cease. The customer can then decommission their collectors and disable relevant service accounts used by Varonis.
Retention of Subscriber Data - Our default retention policy is a sliding window of 180 days during the subscription term (unless a longer period was approved by Varonis, at its sole discretion, at the request of the Client). Upon the end/termination of the subscription term, Subscriber Data which is held by Varonis at such time shall be kept for a period of up to 30 days after termination of the subscription.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.1 AAA
API
Yes
What users can and can't do using the API
Varonis has exposed APIs in its core SaaS, DatAdvantage, DataPrivilege and DatAlert platforms. These APIs expose reports, filesystem change information, the capability to change permissions and group membership through the Varonis Commit Engine, and Authorisation and Entitlement review workflows through SOAP and REST APIs.
Varonis APIs can also be used to feed alerts to other security tools e.g. SIEM and SOAR solutions.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Reports can be customised, automation and policies can be customised, Alerts and Rules can be customised.

Scaling

Independence of resources
Varonis is designed in high availability. Our SaaS and DAC platforms are cloud native solutions which are scalable and elastic for users onboarded.
Our selfhosted platform components are scoped based on the organisations size and we offer documentation to support the increase system specification should there be a need to increase resources for the platform.

Analytics

Service usage metrics
Yes
Metrics types
Varonis can provide metrics on: platform run/uptime, system health, event collection, past incidents, scan progress.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller (no extras)
Organisation whose services are being resold
Varonis

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Varonis can be implemented in your own cloud environment. You control who has access to your Varonis environment, and we do not have access to your data or facilities. All data processing is performed at the customer facility, under the control of customer staff.
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export Varonis reports of their environment and data in CSV, PDF, Excel, HTML formats. Varonis only collects and stores metadata on the platform.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • EXCEL
  • HTML
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Varonis is designed in high-availability. SaaS and DAC platforms are cloud native with 99% availability over a rolling 90 days. For selfhosted, the components can be made highly available, and we offer disaster recovery best practice documentation.
Varonis will use commercially reasonable efforts to assure that Subscriber is able to access the Varonis’ web application of the Subscription Services at least 99% of the time, as measured by Varonis over the course of twelve months period(s) (Availability). If Varonis does not meet the Availability commitment, Subscriber will be eligible to receive Service Credit as described in Varonis SaaS Support Policies.
Approach to resilience
Available on request.
Our SaaS solution is hosted in a UK South region with resiliency provided by 3 availability zones.
Outage reporting
Publicly available dashboard. With the option to subscribe to email updates.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Varonis authenticates via Active Directory. In cloud, using Microsoft Entra ID.
Access restrictions in management interfaces and support channels
Varonis has application Role Based Access Control and resource based custodianship. There are currently 28 different roles. RBAC and Custodianship provides:

Separation of front-end user roles and back-end solution configuration roles

Segregate resource views by administrative region or resource type

Asia-Pac administrators can only see Asia-Pac Servers

SharePoint administrators can only see SharePoint resources

Content based access separation for lower level operational IT roles.

Hide information views such as sensitive content locations from Help-Desk admins.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Description of management access authentication
Varonis authenticates all access, including management access, using active directory. In cloud, using Microsoft Entra ID.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
21/01/2022
What the ISO/IEC 27001 doesn’t cover
The Information Security Management System (ISMS) applies to our services which include software licensing, hardware, software asset management and IT consultancy. The sectors serviced are public sector, charities and housing associations, education and corporate. Sales and services and delivered by the employees, systems and business processes.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
05/17/2022
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The certificate covers relevant security controls in place for the services offered by Varonis.
PCI certification
Yes
Who accredited the PCI DSS certification
1 Cyber Valley
PCI DSS accreditation date
30/11/2023
What the PCI DSS doesn’t cover
Varonis has completed an SAQ-D for Service Providers and Attestation of Compliance (AoC) which can be provided upon request. The Varonis Service has not been designed to store or process cardholder data. There is, however, a very low-level risk of card contamination within the file analysis process. To mitigate this risk, the requirements for card transmission and encryption were assessed as part of the assessment.
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • ISO27017:2015
  • ISO27018:2019
  • SCO2
  • ISO/IEC 27701
  • NIAP Common Criteria Certification
  • HIPAA
  • Data Privacy Framework

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards

ISO 27017:2015

ISO 27018:2019

CSA CCM version 4.0

SOC2

ISO/IEC 27701

NIAP Common Criteria Certification

HIPAA

Data Privacy Framework

CSA STAR certification

PCI-DSS
Information security policies and processes
CISO leads the global security teams and is responsible for internal infrastructure and cloud production security programs. CISO also directs and oversees the development and review of information security policies, standards, and guidelines. The security standards are scoped for all our cloud solutions. Our compliance program constantly evolves to keep cloud infrastructure, policies, and standards updated with industry best practices. This compliance also includes regular independent external audits.
Varonis has nearly 30 security policies in place, covering various security domains in our documentation and aligns policies with various ISO/IEC standards (27001, 27017, 27018, and 27701), NIST 800-53, AICPA, and GDPR.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Varonis provides customers with maintenance and upgrade releases periodically. We ensure that customers are notified of new versions via email and or the Varonis customer portal. When implemented within the customer's cloud environment configuration and change management processes are the responsibility of the customer.Varonis maintains an inventory of our components to ensure they are monitored and tracked.
Changes within all our environments are subject to a structured change-management procedure. They undergo design and impact analysis and are continuously monitored. As with all our processes, the procedure is subject to annual external audits (SOC 2 and ISO/IEC 27000 series).
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Varonis has a Vulnerability and Threat Management Policy. Varonis systems are scanned and results are reviewed by the CISO and IT departments. Security vulnerabilities are remediated within the timeline defined within the policy which includes procedures decided by the CISO for zero-day and other urgent patches.
We deploy patches according to Varonis internal policy which aligns with industry standards and best practices. Our patch management policy requires security updates be installed promptly.
Our SOC teams constantly monitor sources to
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Varonis' Security Operations Centre, which comprise information security personnel are responsible for the review and/or monitoring of information security incidents or events. Our SOC and Cloud operations teams constantly monitor our environments to ensure they are aware of any threats or security incidents. We have processes and playbooks in place to respond to threats and incidents.
Varonis responds to incidents according to our internal incident management policy and processes which align with industry standards and best practices. The Incident Response Team analyses and validates each incident, following a pre-defined process and documenting each step taken according to Varonis internal policy.
Incident management type
Supplier-defined controls
Incident management approach
Varonis has an Incident Response Policy that includes notification to the relevant stakeholders (including customers) as needed. Varonis will notify customers with all relevant information and cooperate with reasonable requests for information. This policy is aligned with industry best practices and included preparation, identification, reporting, containment, discovery, eradication, recovery, and post incident report.
We test our response plans periodically with a red team and a blue team. As highly qualified and experienced security professionals and forensic experts, our IR team is trained to detect and respond quickly to any security incident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fighting climate change
Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions.
We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.

We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services.

We are working towards 2040 Net-Zero GreenHouseGas emissions.
Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.
By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.
By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.

Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector.

We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.

Overall, the business:
-Generates solar energy (85%) with REGO renewable purchased energy.
-Zero waste to landfill waste management
-Minimises travel emissions by 60%
-Uses water wisely – reduced by 15%

Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement.

We work hard to influence others and change behaviours to help fight climate change.

Workforce:
-Sustainability inductions
-Sustainability training
-Staff campaigns
-Volunteering opportunities
-Family woodland tree planting

Suppliers:
-Supply-chain reviews
-Sustainability training
-Blogs/ media content
-Sustainability training

Customers:
-Sustainability Infrastructure Review
-Hardware Carbon-Assessments
-Circular-Economy support
-Sustainability training

Covid-19 recovery

COVID-19
Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which:
Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors.
- Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme
Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.
-Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.
-Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.
Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.
-Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps.
Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.
We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.
We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

Tackling economic inequality

Tackling economic inequality
Create new businesses, new jobs and new skills with activities that, in the delivery of the contract:
Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.
-60% of our supply chain are SME’s
-We are signatories and adhere to the Prompt Payment Code
-Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.
Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas.
- The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.
Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors.
-Graduate work placements
-Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.
-We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.
Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications.
-Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.
-Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.
Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.
-Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities

Equal opportunity

Equal opportunity
Reduce the disability employment gap with activities that:
Demonstrate action to increase the representation of disabled people in the contract workforce.
-We are certified Disability Confident Employers (level 2).
-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.
-We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.
Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce.
- We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements.

-All staff trained receive mandatory EDI training annually.

Various initiatives include
-Signatories of the Race at Work Charter,
-Disability Confident Committed Employer
-Signatories of the Armed Forces Covenant
-Gender-Neutral toilets
-Prayer room
-Milk-pumping room
-Sponsor York Pride
-We have specific policies for Menopause, and LGBTQ+.
-We have established an Accessibility-Centre-of-Excellence to display the latest technology
-We monitor our workforce statistics and report on them:
Gender 65% male /35% female (industry-average 20%)
Ethnicity 5.6% (local-area 3.9%)
Staff turnover 12.3% (industry-average 13.2%)
Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities.

We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

Wellbeing

Wellbeing
The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees.
Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include:
-We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme.
-All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy.
-Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace.
-The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB.
-All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.

We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.
-We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.
-We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers
-We deliver digital accessibility training to customers
-We are sponsors of the Neurodiversity Awards

Pricing

Price
£6.39 a licence
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Cyber Resiliency Assessment,
Insider Threat Risk Assessment,
Compliance Risk Assessment (e.g. GDPR),
Ransomware Readiness Assessment,
Data Security Posture Management (DSPM) Assessment,
3rd-party app risk assessment,
M365 Risk Assessment,
Co-pilot readiness assessment.
You'll receive a comprehensive report that highlights your sensitivities.
Link to free trial
https://info.varonis.com/en/data-risk-assessment

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.