PURE CLOUD SOLUTIONS LIMITED

Mobile Endpoint Security

A cloud delivered service that protects mobile devices from malware, phishing, unsafe networks, and data leakage. It provides continuous threat detection, visibility, and policy enforcement to secure mobile access to corporate data across managed and unmanaged devices.

Features

• Real time mobile threat detection and risk analysis
• Protection against phishing, malware, and malicious applications
• Network security for Wi Fi, cellular, and roaming connections
• Continuous device and application risk visibility
• Cloud based policy enforcement and remediation
• Integration with MDM and identity platforms
• Zero trust mobile access controls
• Data protection and leakage prevention
• Automated threat response and alerting
• Centralised security management dashboard

Benefits

• Secure mobile working without disrupting user productivity
• Quickly identify and respond to mobile security threats
• Protect organisational data across unmanaged mobile devices
• Reduce risk from phishing and malicious applications
• Enable safe access to cloud services on the move
• Simplify mobile security management through centralised controls
• Improve visibility of mobile risks across the organisation
• Support flexible and remote working securely
• Reduce security incidents caused by mobile threats
• Strengthen zero trust security for mobile access

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@purecloudsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

411382855623569

Contact

Nick Matthews
03331506780
support@purecloudsolutions.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: It integrates with mobile device management platforms, identity providers, and cloud productivity services such as Microsoft 365 and Google Workspace, enhancing existing security controls by adding advanced mobile threat detection, risk visibility, and automated response capabilities.
• Cloud deployment model: Public cloud
• Service constraints: The service is dependent on supported mobile operating systems and device versions, primarily iOS and Android. Full functionality requires deployment alongside a compatible MDM or identity platform. Planned maintenance is performed within published maintenance windows and may cause brief, non disruptive service updates.
• System requirements:
  • Supported iOS
  • Supported Android

User support

• Email or online ticketing support: Yes
• Support response times: Our internal SLA requires responses to email tickets within 15 minutes. Cases raised by phone are handled immediately where possible. Response times may vary depending on the nature of the issue and whether third parties, such as ISPs, are involved.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: An established product provided by a third party supplier, with all testing and development carried out in-house for their proprietary system.
• Onsite support: Yes
• Support levels: Level 1 issues cause major disruption to core functions such as service delivery, traffic, billing, or maintenance. They require immediate corrective action, and customers may report them online or by telephone at any time. Level 2 issues seriously affect more than half of system operations and also need prompt attention, though they may be reported only during office hours. Level 3 issues have a limited impact on system performance and do not significantly affect customer service. These may include minor faults or non-urgent queries and can be reported online or by phone within office hours. Level 4 covers general support requests, including configuration, setup, training, or “how to” guidance, and is chargeable unless covered by the agreed services. Response targets range from two hours for Level 1 to twenty-four hours for Level 4, with corresponding workaround times set for each priority level. Support levels vary according to the size and needs of the organisation. Any extended or out-of-hours support falls outside standard provision and will incur additional charges. Pricing for these enhanced services is available on application, ensuring support arrangements remain aligned with each organisation’s requirements.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Getting started includes access to online documentation, deployment guides, and knowledge base resources. Remote onboarding assistance and administrator training are available, covering policy configuration, integrations, and best practice use. Ongoing support is provided through authorised partners and Lookout support channels to ensure successful adoption and day to day operation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Administrators can export reports, device inventory, risk data, and threat logs through the management console or supported APIs in standard formats such as CSV and JSON. Data remains accessible for a defined offboarding period, after which it is securely deleted in line with Lookout’s data retention and sanitisation policies.
• End-of-contract process: The contract price includes use of the platform, standard support, access to documentation, and data export capabilities during the agreed notice period. After contract termination, administrative access is restricted while buyers can extract their data. Once the offboarding period ends, customer data is securely deleted. Any extended data retention, bespoke support, or professional services requested beyond contract terms may incur additional costs.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile devices use the Lookout application to provide on device threat detection, network protection, and risk reporting. Desktop access is provided through a web based management console, which is used for configuration, policy management, reporting, and administration. Management and advanced reporting features are not available directly on mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The interface provides dashboards showing device risk, threats, and compliance status in near real time. Administrators can configure security policies, view alerts, generate reports, and manage integrations with MDM and identity platforms. End users interact through a lightweight mobile application that displays device status and guidance, without exposing administrative controls.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Lookout Mobile Security is designed to meet WCAG 2.2 AA accessibility standards for its web based management interface, supporting keyboard navigation, screen readers, colour contrast requirements, and accessible form controls.
• API: Yes
• What users can and can't do using the API: Using the API, users can retrieve device risk data, threat events, and compliance status, and integrate this information with SIEM, SOAR, and security platforms. Service setup and core policy configuration are primarily completed through the management console rather than the API. The API does not support full tenant creation or all policy changes, and some administrative actions remain restricted to the web interface for security and governance reasons.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Organisations can tailor security policies, risk thresholds, alerting, and integrations to align with their security requirements and working practices. Customisation is configuration based rather than code based, ensuring consistency and platform stability while allowing flexibility.

Scaling

• Independence of resources: Logical tenant separation, role based access controls, and data isolation prevent cross customer impact. The service uses elastic cloud scaling, load balancing, and continuous performance monitoring to manage demand, ensuring that usage by one organisation does not degrade performance or availability for others.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include device risk levels, detected threats, phishing attempts, network risks, policy compliance status, and remediation actions. Usage metrics such as device enrolment status and trend reporting are also available, helping organisations monitor security posture, identify patterns, and demonstrate ongoing risk reduction.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Lookout Mobile Security

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Logical access controls and role based permissions.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Administrators can download reports, device inventories, risk assessments, and threat logs using built in export functions. Data can also be programmatically retrieved via the API for integration with external systems. Exports are provided in standard, open formats such as CSV and JSON to support portability and reuse.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: Other
• Other data import formats: Data is automatically ingested from devices and integrated platforms only.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Secure, encrypted HTTPS communications
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Secure, encrypted HTTPS communications

Availability and resilience

• Guaranteed availability: 99.9%. The service is backed by a contractual availability SLA, covering core platform access and management services. Availability is measured monthly, excluding planned maintenance.
• Approach to resilience: The service is hosted in geographically distributed, third party cloud datacentres with built in redundancy across compute, storage, and networking. Automated failover, continuous monitoring, and elastic scaling are used to maintain service availability during component failures or demand spikes. Regular backup, testing, and disaster recovery processes support ongoing resilience.
• Outage reporting: Service status and incidents are communicated via a public service status dashboard. Customers are notified of outages and significant incidents by email alerts. Availability and incident information can also be integrated into external monitoring and reporting tools through supported APIs where applicable.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restricted using role-based access controls and least-privilege principles. Only authorised users are granted administrative access, with permissions aligned to job roles and responsibilities. Authentication is required for all access, and administrative actions are logged for audit purposes. Support access is limited to approved personnel and controlled through authenticated ticketing systems. Where required, access can be time-limited or revoked immediately. These controls ensure only permitted users can view, change or support customer environments.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate formal information security and quality management systems aligned to ISO/IEC 27001 and ISO 9001. These define our information security policies, risk management, access control, incident management, change control and supplier assurance processes. Responsibility for information security sits with senior management, with clear ownership and escalation paths for incidents, risks and non-conformities. Policies are reviewed regularly, approved at management level and communicated to all relevant staff. Compliance is enforced through defined procedures, role-based access controls, monitoring, internal audits and management reviews. Staff receive regular training to ensure policies are understood and followed. Independent external audits are carried out to maintain certification, providing assurance that controls remain effective and continuously improved.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration and change management is controlled through a formal change control process. All configuration changes require a ticket to be raised, ensuring each request is logged, assessed and tracked from initiation to completion. The level of approval required depends on the nature and risk of the change, with higher-impact changes requiring written approval from an authorised manager or director. Changes are implemented in line with documented procedures to minimise risk and disruption. Full change logs are maintained, providing a complete audit trail of requests, approvals, actions and outcomes for compliance and review purposes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The service follows a structured vulnerability management process. This includes continuous vulnerability scanning, regular penetration testing, and threat intelligence monitoring. Identified vulnerabilities are risk assessed, prioritised, and remediated through patching or configuration changes. Updates are tested before deployment, with audit logging and change control supporting ongoing security assurance.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Protective monitoring is delivered through continuous security and operational monitoring across the platform. Logs, alerts, and events are collected and analysed to detect suspicious activity, policy violations, and service issues. Automated alerts trigger investigation and response, supported by audit logs, reporting, and escalation procedures to maintain security and service integrity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Yes. Our ISO/IEC 27001–certified information security management system includes a defined incident management approach. We maintain pre-defined procedures for common security and service incidents, covering identification, response, escalation and resolution. Users can report incidents through our support and ticketing channels, which are monitored and triaged promptly. Incidents are logged, investigated and managed in line with documented processes. Where appropriate, customers are provided with incident updates and post-incident reports outlining impact, root cause and corrective actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Monday 4 August 2025
• What the ISO/IEC 27001 doesn’t cover: ISO/IEC 27001 covers all elements of confidentially, integrity and availability of data.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI
• ISO 9001 accreditation date: Saturday 5 July 2025
• What the ISO 9001 doesn’t cover: ISO/IEC 9001 covers all elements of quality, confidentially, integrity and availability of data.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7d6f8ae6-2eb3-4cb0-9985-715a3d6b8297
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d342f79-c4a5-4b3f-9794-73d7c063621e
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at support@purecloudsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.