Grove Information Systems

MIRACL - Passwordless Multi Factor Authentication

MIRACL helps any organisation replace insecure
passwords, complex 2FA and expensive SMS
authentication - with a simple PIN. Purpose-built
for sectors where any additional security drives
users away, it uses cryptography licensed to
Experian, Google, the USAF and Intel to block
99.9% of attacks. All done whilst reducing overall
costs.

Features

Strong Multi Factor Authentication (MFA, 2FA, 2+FA) as a service
Inexpensive PAYG SaaS contract with no termination notice
Standards based API/SDK allows cross platform, OS independent deployment
Federate and offload authentication with OIDC, SAML2.0, ADFS and RADIUS
SAML2.0 solution allows IdP and SP initiated SSO authentication
Hands-off access to second device browser session via Mobile App
Python, Django, NodeJS, Ruby, PHP, Java, .NET and more supported
Dynamically revoke and refresh user secrets without disrupting users
Real-time reporting and control of end point devices improving admin
Passwordless, no credentials database and no sensitive information transmitted

Benefits

Enhance authentication security whilst improving usability
Meet the Strong Customer Authentication (SCA) requirements of PSD2
Improve User Experience (UX) reducing user churn and increasing retention
Reduce GDPR and Brand risks from credential hacking and misuse
Replace SMS two step authentication and reduce costs
Works with all browsers and mobile apps, cross platform deployment
Eliminate user credentials databases to reduce data breaches
Zero-knowledge proof protocol = no sensitive information transmitted
Renders phishing, MITM, replay and all automated attacks ineffective
Every user-device has cryptographic secret allowing dynamic linking and signing

£0 a transaction

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pwitheridge@groveis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

Grove Information Systems Philip Witheridge
Telephone: +44 207 493 6741
Email: pwitheridge@groveis.com

Service scope

Software add-on or extension: Yes, but can also be used as a standalone service
What software services is the service an extension to: Although the MIRACL Trust ID service can operate
independently by integrating directly with your
website/app/service, it can also be integrated to
Identity Access Management (IAM) platforms and
link to all Single Sign On (SSO) systems.
Cloud deployment model: Public cloud

Private cloud

Hybrid cloud
Service constraints: No constraints in regards to cloud Digital Signing, which is provisioned as a service with better than 99.9% up-time. Private Cloud, Hybrid Cloud or On-Premise installations subject to final specification of customer. Federation of user authentication should be done via established standards such as
OIDC.
System requirements: MIRACL Trust ID subject to integrating the APIs and SDKs

Mobile app minimum version requirements: iOS 8 and Android 4.1

Software-only solution requiring neither a dongle nor a smartphone

Supports all browsers with a consistent interface cross platform

User support

Email or online ticketing support: Yes, at extra cost
Support response times: Will vary depending on the service level a client qualifies for/opts for. Details available in the service definition and pricing documents. The
basic service offers business hours email support within 48 hours whilst the premium plus service offers a 24/7 service within 1 hour response. No difference in the response time at weekends.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: We offer 3 levels of support: 1) A basic free service - business hours and limited out of hours.
2) A premium service - 24/7 standard service and shared account manager. 3) A premium+ service - 24/7 customer defined service and dedicated account manager. The level of service included for
free will depend on size of client (number of authentications). Clients can further opt to upgrade their level of support for an additional
cost and even tailor the support for their requirements of none of the described support levels fit.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: User documentation is provided for admin users
for integration as well as user documentation for
the service. Further online or onsite training is also available depending on client size/whether
required. The MIRACL Trust ID Platform utilizes a
distributed cryptography scheme to ensure high
security for its key-generation and authentication
services. The scheme incorporates two or more
Distributed Trusted Authority (D-TA) servers, which
are the core of MIRACL’s distributed
cryptosystem. For a typical hosted service,
MIRACL provides two physically and
geographically separated D-TAs for each partner.
In some cases though, it is a requirement for a
partner to self-host one of the D-TAs, in which
case MIRACL provides an On-Premise D-TA
which can be installed on the partner’s premises
and connected to the MIRACL Trust Platform.
MIRACL provides documentation to describe how
to setup such an On-Premise D-TA on Windows-
based servers.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: This is not applicable. The service has been
engineered to avoid GDPR risk associated with
client data. No data stored by MIRACL of any
value to customer or end-client.
End-of-contract process: Standard SaaS offering is free to implement with
ongoing pricing based on PAYG invoicing in
arrears with no contract notice period. Basic
support level is included with further support levels
available at an additional cost. Some advanced
features of the service such as management APIs
are for an additional cost. See pricing document
for further details. For On Premise, Hybrid Cloud
and Private Cloud implementation is included in
the price of the 12 months contract subject to 30
day notice prior to automatic contract rollover.
Total cost of of contract is dependant on features
required, see pricing document for further details.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: Service Provider as Buyer - all functions are customised from a browser. As an enterprise service we do not recommend configuring service from a mobile device. End-User as Customer - MIRACL Trust ID service is cross platform and almost all primary functions are identical. Mobile apps can support additional functions such as daisy-chaining enrolment of devices and remotely authenticating an unsecure desktop.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: Buyer admin user - all functions are customised from a browser. Admin Users can monitor authentication/signing activity and set up new points of authentication on websites and mobile apps. End-User of the Buyer - MIRACL Trust ID authentication is as easy as entering a 4-6 digit PIN code to gain access to the protected service.
Setting up new users is default by email verification but can be any process the service provider requires by setting up custom verification.
All functions and features are managed on one page.
Accessibility standards: None or don’t know
Description of accessibility: Buyer Admin User - service accessed via a
browser based portal with limited graphics, no
visual or audio media, use of colour or animations.
End-User of the Buyer - service providers have a
great deal of flexibility how they integrate the
service and expose it to the end clients. So they
can determine the accessibility of the system
taking into account platform and form of delivery.
Accessibility testing: Buyer Admin User - we have tested with various
screen readers, screen magnifiers, speech input,
alternative input devices and text to speech. As a
browser based portal, most assistive technologies
are of some use. End-User of Buyer - service
providers have a great deal of flexibility how they
integrate the service and expose it to the end clients. So they can determine the accessibility of
the system taking into account platform and form
of delivery.
API: Yes
What users can and can't do using the API: Admin User can integrate our service with their
website/app/service by connecting to our APIs
using 3 simple function calls. APIs and SDKs can
then be used to enrol users, authenticate users to
controlled services, authenticate users to multiple
services (Single Sign On), irrefutably sign
actions/transactions/documents and monitor all
actions taken by the end-user, all services are
cross-platform and delivered to the End-User via
browsers or custom-built applications. Our APIs
and SDKs support open standards such as (but
not limited to) SAML, OIDC, ADFS and RADIUS.
We support Python, Django, NodeJS, Ruby, PHP,
Go, Java, .NET and many other languages with
our own SDKs and numerous additional
languages using open source clients.
API documentation: Yes
API documentation formats: HTML

PDF
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Admin Users have a high degree of customisation
capability given service is provisioned via APIs
and SDKs. Buyer has full control over User Flows
for Enrolment and Authentication, any service
provisioned screens such M-Pin (pin entry screen)
can be customised to include customer branding.
Private Cloud, Hybrid Cloud and on-premise
installation subject to final specification of
customer and gives even more detailed control
over the operation of the underlying service such
as the distribution and revocation of cryptographic
secrets.

Scaling

Independence of resources: Predictive auto-scaling and using elastic cloud servers that scale based on usage.

Analytics

Service usage metrics: Yes
Metrics types: We track all events that go through the MIRACL
Trust Proof service. The metrics we provide are
number of authentications and unique users
broken down by day, month, year, geographic
region etc.
Reporting types: API access

Regular reports

Reports on request

Resellers

Supplier type: Reseller providing extra support
Organisation whose services are being resold: MIRACL

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Data can be fetched through the API or in CSV

from the service admin portal.
Data export formats: CSV
Data import formats: Other
Other data import formats: Not applicable. There is nothing to upload.

Data-in-transit protection

Data protection between buyer and supplier networks: Other
Other protection between networks: We never have access to buyers' data. For our
service: the portal access, web login access and
API access are protected using TLS 1.3.
Data protection within supplier network: Other
Other protection within supplier network: We have implemented Googles BeyondCorp
which means we do not have an internal network
that gives access to data. We have strong
authentication to each service and VPN for
sensitive infrastructure used only for administrative
actions - not day to day work. Those VPNs are
also protected with two factor authentication
through our own service. Access to data is given
on a needs only basis.

Availability and resilience

Guaranteed availability: SLA depends on the level selected. As an
example for an Uptime Commitment of 99.9%, if
the availability of MIRACL Services for a given
month is less than the applicable Uptime
Commitment, MIRACL will provide Buyer with a
credit of the Fees paid for the affected MIRACL
Services for such month as follows: Availability
less than Uptime Commitment but at least 99.5%:
5% credit. - Availability less than 99.5% but at
least 99%: 10% credit. - Availability less than 99%
but at least 97.5%: 35% credit. - Availability less
than 97.5%: 100% credit. In the event Partner is
not current in its payment obligations when an
outage occurs, remedies will accrue, but credits
will not be issued until payment obligations are up
to date. To receive service credits, Partner must
submit a written request to billing@MIRACL.com,
within 30 days after the end of the month in which
the MIRACL Services failed to meet the Uptime
Commitment, or the right to receive credits with
respect to such unavailability will be waived.
Approach to resilience: The service is architectured in such a fashion as to be always available. Each of the multiple interchangeable nodes is distributed across multiple zones in a single data-center. Load-balancing as well as auto-scaling technology is used to ensure availability even under high demand. There is no single point of failure. Further details available on request.
Outage reporting: The service is end-to-end monitored from a
number of places on the globe at least every
minute. An internal company dashboard is updated with the results in real-time and the
support team are notified should the service be
unavailable from any of these points on the globe.
The service is configurable to provide email alerts
to customers. Once a month the availability
information is distributed to customers with a valid
contract.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication
Access restrictions in management interfaces and support channels: All access secured by strong 2 Factor
Authentication (2FA) associated to each unique
User-AccessPoint combination. Where an
AccessPoint is a specific Browser-Device, Mobile
etc. Full, real time, configuration of user roles
determined on a per-user basis by admin user.
Ability to revoke user access or enable/disable
access to individual functions and groups of
functions.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Other
Description of management access authentication: Description of management access authentication

2-Factor Authentication tied to each User-
AccessPoint combination. Where an AccessPoint

is a specific Browser-Device, Mobile etc. This
enables customer to know who initiated and how
they initiated access. Service provided with
MIRACL Trust ID meaning there are no additional
charges associated with adding management
users or access points.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: British Assessment Bureau
ISO/IEC 27001 accreditation date: 14/07/2023
What the ISO/IEC 27001 doesn’t cover: Not applicable
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: We have a Security Policy and carry out regular
risk assessment to then manage the identified
risks. We also carry out internal audits that lead to
continual improvement with corrective and
preventative actions. Internal audits help in
ensuring policies are followed. Information Security is a priority of the Company Board with
regular reports being produced to keep it up to
date. All reporting is done to the Information
Security Officer who is part of the Company
Leadership.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: We follow all the good practices both for secure
software development and for infrastructure. We
aim for everything as code (software,
infrastructure, policies) approach which gives us a
number of important features of the process: -
Each change is reviewed by at least 2 people
before it is accepted. - Audit log of all changes
both code or infrastructure (infrastructure is built
with code). - We can version state of the system
and revert if needed. - We do Continuous
Integration and Continuous Delivery (CI/CD).
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: We aim at limiting the surface that's managed by
us and could be potentially vulnerable. We
perform regular in-house vulnerability scanning
and take actions based on the recommendations.
We are able to apply patches within hours.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: The system generates reporting information on a
daily basis. Any unusual activity will result in a
SAR (suspicious activity report) going to the COO.
An investigation (typically within hours) will occur.
User ID's, if a compromise is suspected, will be
blocked pending further investigation.
Incident management type: Supplier-defined controls
Incident management approach: The user will report the service issue via email,
phone or on the user portal. The incident will be
logged in our incident management system. The
user will be notified by email of actions or progress
made towards resolution of the incident. Priority
will be given to : - Ensuring the service is not
compromised - Then ensuring the user is capable
of accessing the service - Finally determining the

root cause analysis of the incident No pre-
determined processes exist at present, as

production incidents are negligible. We will monitor
for patterns and create process as appropriate.

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Price: £0 a transaction
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: The first 1,000 transactions per month are free.

Service documents

Request an accessible format

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MIRACL - Passwordless Multi Factor Authentication

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents