LEADENT DIGITAL LTD

Field Service System Implementation

Our Field Service System Implementation Services combine the extensive skills and experience of our technical team with a clear understanding of your business to ensure that the technology works. We provide full project lifecycle implementation services for cloud solutions such as Oracle Field Service and IFS.

Features

• Field service system selection
• Field service system design and assurance
• Project management
• Field service system configuration
• Field service system integration
• System testing
• Go-live and warranty support
• Rapid deployment approach
• Change management and adoption services

Benefits

• Provides expertise based on experience
• Reduces deployment timeline and risk
• Reduces transition pain and risk
• Focuses on business benefits
• Enables and supports key business users
• Provides an integrated solution
• Reduces time to benefits

£800 an instance a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@leadent.digital. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

411926401400775

Contact

Laura Mattin
0844 414 5707
hello@leadent.digital

Planning

• Planning service: Yes
• How the planning service works: We use our experience over numerous implementations of field service system delivery to advise our customers on the different approaches to implementation and which may be best for them. We work with customers' preferences regarding methodology, approach, roll-out schedule, roles and responsibilities to jointly develop a plan that is realistic and achievable whilst providing the fastest route to value.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As part of our implementation approach, we provide training to key users in how to manage, administer and utilise the field service management system. This 'train-the-trainer' approach is designed to ensure business ownership of the eventual solution and transfer knowledge to those who need it. Training is delivered via a range of methods/formats, tailored to the customer's circumstances. End user training is often delivered by the customer to provide maximum ownership and acceptance, but this can be organised on a case-by-case basis.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are experienced in a range of cloud and on-premise solutions for managing field service, meaning we are uniquely placed in supporting customers to make a transition. We advise on how ways of working, integration, processes and outcomes will be different with the new system and provide guidance on how best to manage the change.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During a field service system implementation, our team will design, lead and conduct a range of testing, including unit testing of the field service solution, integration testing, end-to-end testing. For User Acceptance Testing, we usually support the customer to design and manage this themselves, so that they have ownership of the solution and are confident in the suitability, performance and reliability of the new system. However, different models and approaches are agreed on a case-by-case basis.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: We provide optional support for the field service system over and above that provided by the software vendor to ensure ongoing development and continuous improvement of the field service solution. This can include configuration changes, advice on new features and capability, roll-out of new functionality, healthcheck reviews, innovation guidance and more.

Service scope

• Service constraints: No specific constraints; our services are tailored to each customer's individual requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times depend on the severity/impact of the issue, ranging from 1 hour to 72 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: All issues are categorised according to their severity/impact and are addressed according to our support model. Support is available during UK business hours, unless otherwise agreed and fees are agreed based on the customer's requirements and exact nature of the support to be offered. A nominated account manager is provided.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Field Service System Implementation services support the reduction of carbon emissions by providing systems that reduce the need for travel through greater scheduling efficiency of the workforce. In terms of our own services, these are often delivered remotely, where possible, reducing our own carbon footprint compared to traditional on-site delivery.

  Covid-19 recovery

  Our Field Service System Implementation services support Covid-19 recovery by enabling remote working to increase flexibility and resilience as service providers return to new ways of working.

  Tackling economic inequality

  Our Field Service System Implementation services support the tackling of economic inequality by increasing supply chain resilience, particularly in areas of innovation, developing new ways of working and offering greater choice to customers and employees.

  Equal opportunity

  Our Field Service System Implementation services support equality of opportunity by enabling service providers to offer a more personalised, bespoke service to their customers, taking account of individual needs and requirements in a more proactive way.

  Wellbeing

  Our Field Service System Implementation services support wellbeing by creating an improved connection between services providers and their customers, delivering a more tailored service and increasing choice for customers.

Pricing

• Price: £800 an instance a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@leadent.digital. Tell them what format you need. It will help if you say what assistive technology you use.