ENDPOINT AUTOMATION SERVICES LIMITED

UiPath Licenses and Professional Services

UiPath Licenses

Features

• Intelligent Automation
• RPA
• Agentic
• UiPath
• Artifical Intelligence

Benefits

• cost savings
• cost avoidance
• time efficiencies
• scaling with technology

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@easuk.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

412824206064679

Contact

Phil Lewis
07703472195
info@easuk.co.uk

About the service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Robotic process automation
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No Constraints
• System requirements:
  • Standard internet connectivity
  • • Standard browsers (Chrome, Edge, Safari, Firefox etc.)
  • No plugins required (e.g. Flash, Silverlight etc.)
  • No installation required (cloud-native solution)
  • No database setup

User support

• Email or online ticketing support: Yes
• Support response times: Support channels include help desk portal and any existing customers may raise requests/ incidents from it by accessing the following link: https://www.uipath.com/company/contact-us Other support channels such as phone-in support and customer support portal for managing and tracking tickets are available for customers availing Premium Support. SLAs for Response time: Priority - Standard - Premium 1-Urgent- 2 hours - 1 hour 2-High - 8 hours - 4 hours 3-Normal - N/A -8 hours 4-Low - N/A - 2 business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: UiPath offers three types of technical support programs: (a)Standard support is in English and included with every license purchase. Available during regular UiPath business hours for each region, and 24/7 support is available for Priority 1 (P1) issues. Standard support is free. (b)The Premium Support plan is meant for customers who: -Have critical business processes in production which require 24x7 support, accelerated case response and resolution and mission-critical support. -Want assistance with initial architectural analysis as well as basic installation and upgrade preventive care (c) The Premium Plus Support plan is meant for customers who: -Have critical business processes in production which require 24x7 support, accelerated case response and resolution and mission-critical support. -Want coordinated, ongoing assistance with their architectural design -Are new customers seeking to build a strong foundation and confidence in their automation program -Are mature organizations seeking to expand the benefits of their automation program -Want to inject UiPath product and implementation expertise in planning, training and quickly enabling relevant features -Seek to drive continuous improvement and technical maturity in their automation program Premium plans include a Technical Account Manager Please see https://www.uipath.com/support/packages-options
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A strong differentiator for UiPath is our Learning Culture. It is critical for UiPath to make significant global investments in our people, partners, customers, industry and academia. UiPath has a free E-Learning platform (academy.uipath.com), that speeds up the learning and proficiency curve. Training for development, management and reporting consists of three levels: starting with the Foundation course, followed by the Orchestrator and then the Advanced courses. These courses are available online, free of charge and are self-led through the UiPath Academy. Advanced courses can also be delivered as classroom training through our UiPath Official Training Partners (https://www.uipath.com/partners/official-training-partners) or in some cases, directly provided by UiPath. UiPath has 18 training partners, covering all regions. Role-based training is available and the training can be customized for the customer. We also provide online resources including documentation, videos, knowledge base, and FAQs, available here: https://www.uipath.com/developers/guides-and-resources
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: From a GDPR standpoint, UiPath is considered a data processor. As such, we honor all obligations of a data processor by providing customers with full control over their data, in accordance with the product architecture and implementation. We have ensured that we can export all of your data for you upon request. Should you close your account with UiPath Cloud Platform, or otherwise request data deletion, we delete that data from our systems after the requisite 30-day soft-delete period. We recommend our customers assess if their use of our Cloud Platform is in line with their privacy obligations. For more information about UiPath’s privacy statement, how UiPath processes your data when using online services, and GDPR commitments, please visit our Privacy Policy: https://www.uipath.com/legal/privacy-policy
• End-of-contract process: End of contract process will be provided in user agreements. At a high level, on contract termination, all data will be exported to customer on request as per GDPR guidelines. The UiPath cloud platform follows the same guidelines as Microsoft Azure, the underlying storage platform for data destruction on contract termination. These are available at https://docs.microsoft.com/en-us/azure/security/fundamentals/protection-customer-data
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation for all our products and Integration guides are available as online documentation. It is open and available for access to the public. (https://www.uipath.com/developers/guides-and-resources) In addition, documentation can also be accessed from the product. In the Cloud Platform, online guides are accessible from the Resource Center and in the Studio, contextual help is available.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences between the mobile and desktop service; UiPath has the Orchestrator Mobile App, which is available in the Apple App Store and Google Play Store. The Orchestrator is not designed to be used on mobile browsers/ web browsers. The mobile app only offers a light-view into the customers' Orchestrator instances. With the Orchestrator app, you can perform the following: Monitor Robots and Queues, search assets, start, stop, or kill jobs. With the mobile app, you can also mark processes and jobs as 'Favorite' and monitor the processes using Push notifications. These two features are not available in the Orchestrator service.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: UiPath Cloud Platform is composed of multiple independent services, such as Orchestrator, Tenant Management, Licensing Service, and others. To provide a seamless experience, we work hard to abstract these details from the end user and offer these services through a common front-end called UiPath Cloud Portal. All the services along with the Cloud Portal are packaged together as UiPath Cloud Platform and delivered via a software-as-a-service (SaaS) model that’s built and hosted in Microsoft Azure. All services use core Azure services, including compute, storage, networking, SQL database, and identity and access management services.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: UiPath integrates accessibility into design, develop and quality assurance processes of its dependent products. Compliance to accessibility standards are evaluated through the use of automated testing, manual validation with assistive technologies, and support form third party source.
• API: Yes
• What users can and can't do using the API: From the integration perspective, for automation, Cloud Platform (SaaS) or Cloud Deployment can integrate with applications via the APIs. Orchestrator’s REST API fully programmatically supports all operations on the server-side like adding robots, processes, assets, queues and starting/ stopping/ scheduling processes. This is the standard way to integrate with external BPM or workflow tools, ERP, CRM or any other applications . Orchestrator REST API is powerful enough to integrate seamlessly with partner BPM systems or any other applications, providing 22 Custom API methods for access and control of 29 logical resources within Orchestrator (for example, Jobs, Logs, Queues, Robots and Settings). As an example of how users can use this, an external application such as a chatbot can easily trigger the robots to perform a task based on input in the chatbot. Refer here for more information on the APIs: https://orchestrator.uipath.com/reference
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: UiPath Cloud Platform has been designed to be ready for growth, with excess capacity planned according to the expected expansion of customers. As we scale the cloud up and ensure it keeps it customer promises, we are re-actively monitoring the capacity based on engineering feedback. Our engineering team has worked on some of the world’s largest cloud platforms and understand the nuances of scaling cloud environments successfully and with high reliability.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can view the availability of the services and incidents that have occurred using the portal: http://status.uipath.com Monitoring of usage and performance (response time, number of transactions, etc) is limited to UiPath's Site reliability engineers' access and this is performed to ensure continuous improvement of our service.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: All data is accessible to customers via the UI of the Cloud Platform. In case customer wants to export data, the request for data export must be placed with UiPath who will perform the database export.
• Data export formats: Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: UiPath will make commercially reasonable efforts to provide to Customer an uptime of 99.9%. Uptime is measured per service per region. The availability of the hosted service will be communicated to the Customer on the https://status.uipath.com/ webpage or through other channels, as appropriate. SLAs are specified in the user agreement.
• Approach to resilience: UiPath Automation Cloud leverages Azure resiliency natively for all components. Currently replication is only between datacenters in the geographic region (within the US or within the EU). This could be expanded based on customer requirements. Refer here for more information: https://azure.microsoft.com/en-in/features/resiliency/
• Outage reporting: The availability of the hosted service and any incidents/outages will be communicated to the Customer on the https://status.uipath.com/ webpage. In the status.uipath.com portal, customers can sign up for notifications and alerts via their preferred communication method: email, text, ATOM, or RSS feed.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Bulk Provisioning of users is available via integration into common Identity providers such as Azure AD, LinkedIn, and Google. UiPath’s cloud platform allows for Single Sign On from a customer’s existing cloud identity platform including Azure Active Directory and Google Suite. Customers that leverage additional services such as Okta for example, are able to leverage an Azure Active Directory Tenant that supports SAML v2 federation to Okta to provide single sign on to the UiPath cloud platform. If the identity provider integrated (such as Google) requires two-factor authentication, the same applies when user logs in to the UiPath Cloud Platform.
• Access restrictions in management interfaces and support channels: We maintain strict control over who has access to our production environment and customer data. UiPath has a team of Site Reliability Engineers (SREs) who will monitor and manage production environment 24x365. The SREs will require access to the production environment only in cases of maintenance and support. UiPath support operates on the principle of least privilege and has no access to the environment unless first approved by the customer. Access to production service is provided on a "just in time" basis and revoked as soon as the situation is resolved. Access requests and approvals are tracked.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: All UiPath employees are required to use VPN approved by the organization.Access is granted on least privilege basis and only after proper justifications are provided and verified. If a team member needs access to resolve an urgent issue or deploy a configuration change, they must apply for "just in time" access to the production service. Access is revoked as soon as the situation is resolved. Access requests and approvals are tracked. We use two-factor authentication for all production system access.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UiPath has an internal Cyber Security Policy that defines the cyber security procedures and measures implemented by UiPath and subsidiaries in order to protect the confidentiality, integrity and availability of the company’s information assets in accordance with business objectives and applicable laws and regulations. UiPath’s Cyber Security governance framework is based on the following principles: 1. Ensuring security of UiPath critical information and systems is a shared responsibility. 2. The Global Cyber Security Policy is approved by UiPath management, published and communicated to all users (employees, contractors, freelancers, vendors and collaborators). 3. The policy will be subject to continuous monitoring and regular improvement and will be reviewed annually and modified if significant changes occur. 4. All data stored and processed by UiPath will be handled according to an appropriate level of confidentiality and in compliance with relevant regulatory and contractual requirements. 5. Cyber security roles and responsibilities will be defined and communicated. This policy along with other subsequent policies are provided as training to all employees. Violation of policies lead to disciplinary action, upto termination of employment.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: For configuration changes to the service, for the regular maintenance of the cloud platform, which may happen every two weeks, updates are done in Deployment rings, and notification to customers are provided via the portal: https://status.uipath.com/ . Major updates are also announced in release notes. For infrastructure changes, UiPath Cloud Platform is hosted in the Azure Data Centers. A change in storage location or infrastructure would be treated as an infrastructure incident triggering notification of the customer. UiPath has a dedicated team to work with Microsoft and the Azure team who would be notified immediately of any proposed change.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: For external vulnerability testing, UiPath uses the services of Veracode VAPT. UiPath Robots, UiPath Studio, and our on-premise (standalone) Orchestrator are Veracode Continuous Certified. For the Cloud Platform, we have Veracode certification, ISO 27001, and working towards SOC 2 report. We also monitor vulnerabilities introduced in our code base through third-party libraries and minimize our dependency on these libraries and corresponding exposure. We also participate in the HackerOne Bounty Program to identify vulnerabilities in our RPA Platform and surrounding ecosystem. UiPath Cloud Services use Azure's PaaS which automatically provides regular updates for known security vulnerabilities in infrastructure.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: UiPath employs a 24/7 Site Reliability Team that monitors security alerts and incidents. UiPath monitors access management, application, system, and network traffic both at the perimeter and within the environment to prevent any malicious activity and to track availability and performance. In the event of a breach, we use security response; plans to minimize data leakage, loss, or corruption. We provide transparency to our customers throughout the incident (https://status.uipath.com). Once the issue is contained, our security incident management process continues as we identify the root cause and track the necessary changes to ensure we prevent similar issues in the future.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Customers can raise a ticket through our online ticketing portal or use phone-in support based on the support model purchased. In the event of a breach, we use security response plans to minimize data leakage, loss, or corruption. Our 24x7 SRE and Security team identify the issue and engage the development team resources to contain the impact of the incident. Once the team has contained an issue, our security incident management process continues as we identify the root cause and track the changes to ensure we prevent similar issues in the future.Incident management for the infrastructure is managed by Azure.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: UiPath offers free trial options for UiPath's Enterprise Automation Platform Software for a period of time as agreed with the customer.; Link to free trial
• Link to free trial: https://www.uipath.com/product/platform

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: The Certification Body of Schellman Compliance, LLC
• ISO/IEC 27001 accreditation date: Thursday 29 May 2025
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: The Certification Body of Schellman Compliance, LLC
• ISO 9001 accreditation date: Tuesday 27 May 2025
• What the ISO 9001 doesn’t cover: Not Applicable
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: E778b8ec-4787-4652-ade4-3b63ca5265f9
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures for making facilities used in the delivery of the contract available for community groups, education or training
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

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