ITHQ LTD

Delinea Privilege Manager (Formerly Thycotic Centrify)

Delinea Privilege Manager (PAM) provides a best-in-class solution for managing local Windows and MacOS privileged accounts. Provides the functionality to quickly and easily remove admin rights from users while elevating specific applications that may need elevation, without impacting user productivity. Allows revocation of admin rights while securely elevating necessary applications.

Features

• Implement and enforce least privilege
• Create granular application control policies
• Lower IT support costs
• Protect workstations
• Deploy at cloud speed and scale
• Unburden IT Teams control PAM easily with a simplified interface
• Meet Compliance Mandates -Avoid significant financial penalties

Benefits

• Improve Security Protect privileged access to tighten your attack surface
• Assures least privilege application control
• Supports just in time privilege escalation
• Reduces the management overhead of crown jewel accounts
• Scale elastically within Delinea’s enterprise-secure architecture

£30 a device a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

413067929359080

Contact

Dale Nursten
02039977979
bidteam@ithq.pro

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No ; Constraints are not typically reached however Secret Server Cloud comes with 4TB of storage, additional storage can be purchased and we will provide regular notifications on resource usage. Secret Server also comes with a limit of 10k secrets, reporting on Secret usage is available out of the box and additional secrets can be purchased as required.
• System requirements:
  • Microsoft Server 2012 or newer
  • .NET Framework: 4.5.1, 4.5.2, or 4.6
  • RAM: 4GB or higher
  • Processor: 4 x Dual Core 2GHz or higher
  • Disk Space: 150MB

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Delinea have support teams levels 1 to 4.; Delinea Offer 3 levels of support standard working hours, premium 24x7 support, and premium plus 24x7 with improved response times and technical account manager. Please see support policy for more details.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Delinea have support teams levels 1 to 4.; Delinea Offer 3 levels of support standard working hours, premium 24x7 support, and premium plus 24x7 with improved response times and technical account manager. Please see support policy for more details.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ITHQ will support the on-boarding of the solution with an agreed Scope of Works document customised to meet the customers' requirements.; Delinea offers a Support and documentation Portal with all documentation, Knowledge Base Articles, Forums and how to videos. We also offer with additional charge an extensive E-Learning library for clients' Administrators, E-Learning for end users. We also have professional services who can help with installations, configurations and provide in-person training if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Web documentation portal https://docs.delinea.com/products
• End-of-contract data extraction: Use inbuilt functionality to export data in XML or CSV format. Reports can also be saved in PDF formats. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export their data.
• End-of-contract process: Clients have 30 days to export their data, as per EULA, using in built features, after 30 days the instance and data will be deleted using MS Azure secure delete protocols.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: More features and capabilities supported on the Desktop version of Browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Interface is a WEB GUI
• Accessibility standards: None or don’t know
• Description of accessibility: The Interface is a WEB GUI
• Accessibility testing: We have in house AT users that perform some limited testing.; We also use tools for AT testing:; ace Dev Tools are used for accessibility scanning and pipeline automation; For manual testing we use both NVDA and JAWS.
• API: Yes
• What users can and can't do using the API: The Secret Server (SS) REST API guides are version specific. In fact, they are automatically generated when a SS version is created. Thus, to ensure you have the correct guides for your SS version, it is best (but not required) to access the documentation from that version of SS; however there are many reasons why this might not be practical, so we provide download links below.; https://docs.thycotic.com/ss/10.8.0/api-scripting/rest-api-reference-download; All features can be accessed via API services, for more information please see https://docs.delinea.com/secrets/current/api-scripting
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Branding and company logo can be uploaded, and colour scheme can be amended to match corporate colours. ; Views, dashboards and position of reports can be arranged as per client preference.

Scaling

• Independence of resources: Secret Server supports high availability (active-active-plus) web server (front-end) clustering. There is no physical limit to the number of active web servers that can run simultaneously.; Azure resources are dynamically allocated up to the limit purchased. there a 4TB and 10K limit incorporated into the standard service. Extra space licence would need to be purchased in advanced and added to the service to go beyond the standard limits.

Analytics

• Service usage metrics: Yes
• Metrics types: Inbuilt report and Privileged Behaviour Analytics (PBA)
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Delinea (formerly ThycoticCentrify)

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Use inbuilt functionality to export data in XML or CSV format. Clients would instigate Unlimited Admin Mode (4-Eyed approach) and export their data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XML
• Data import formats: Other
• Other data import formats:
  • XML
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% uptime availability as per EULA.; Availability means that your data is accessible through Secret Server Cloud to authorised personnel when needed. Secret Server Cloud leverages the Azure platform for its High Availability: All services for Secret Server Cloud within Azure are auto-scaling so that during heavy usage, computing resources are automatically increased to ensure uninterrupted service even during the most heavily used times. Customer databases are continuously backed up with a differential backup every hour and a transaction log every 5 minutes. All data on the Azure platform is geo-redundant in the event of an outage or interruption to facilitate immediate disaster failover and recovery. In addition, Secret Server Cloud is protected by a Web Application Firewall (WAF) as an extra layer of protection against malicious scripts and potential Distributed Denial of Service (DDoS) attacks. Secret Server Cloud also takes advantage of Azure’s built in redundancy which generates three copies of each customer’s database that are maintained across fault tolerant nodes to ensure continuous availability
• Approach to resilience: Secret Server Cloud leverages Azure capabilities with high availability, 3 replicas and geo-redundant backups.; Availability means that your data is accessible through Secret Server Cloud to authorised personnel when needed. Secret Server Cloud leverages the Azure platform for its High Availability: All services for Secret Server Cloud within Azure are auto-scaling so that during heavy usage, computing resources are automatically increased to ensure uninterrupted service even during the most heavily used times. Customer databases are continuously backed up with a differential backup every hour and a transaction log every 5 minutes. All data on the Azure platform is geo-redundant in the event of an outage or interruption to facilitate immediate disaster failover and recovery. In addition, Secret Server Cloud is protected by a Web Application Firewall (WAF) as an extra layer of protection against malicious scripts and potential Distributed Denial of Service (DDoS) attacks. Secret Server Cloud also takes advantage of Azure’s built in redundancy which generates three copies of each customer’s database that are maintained across fault tolerant nodes to ensure continuous availability
• Outage reporting: Yes. Alert to clients along with public dashboard status.thycotic.com

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Delinea users require username and password and dual factor authentication. Additionally to access customer instance would require a OTP provided by the customer. ; Client Users login in to the service can be authenticated against Active directory or via the local database. Authentication is defined by the client themselves typically username and password and MFA and/or SSO.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 15/03/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Delinea is ISO27001 and SOC2 certified. Our software is Common Criteria certified, FIPS 140-2 and NIST-compliant and FedRAMP authorised. Delinea is also GDPR-compliant, comply with EU/US Privacy Shield and CSA STAR certified. Please see our trust centre for more information https://delinea.com/trust-center
• Information security policies and processes: Delinea follow ISO27001 framework and controls are audited by SOC2 type II Audit. Delinea also follow NIST Cybersecurity framework.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Delinea follow an AGILE/SCRUM approach to development methodology with some small variations where needed. We use Visual Studio for development, Microsoft VSO (Git) for Source Code Control, and YouTrack for user story/Scrum management.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability scans occur before every major application release and as needed as part of Delinea SSDLC. Delinea also monitor and protect against the most critical web application security risks, such as SQL injection, cross site scripting, OWASP Top 10 and Automated Top 20 threats. Delinea threat data is continuously updated to protect against the latest attacks.; Delinea are subscribed to threat newsletters, vulnerability lists for Microsoft, Amazon AWS, SANS, and US-CERT. When these feeds are updated reviewed and take necessary action if there are any findings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Delinea perform regular vulnerability and penetration testing, monitor threat data and updates. When a security report is filed, either from a customer or discovered internally, the same process occurs. First, each individual reported item is validated and, if valid, it is given a CVSS score. If the vulnerability is of a certain rating, it is addressed immediately. If the issue is 'CRITICAL" and requires an out-of-band release, a Delinea security advisory must be released in addition to the release notes, which contain specific information on the problem, without step-by-step reproduction information.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: As per Azure SLA. In line with American Institute of CPAs (AICPA).; https://docs.microsoft.com/en-us/azure/compliance/offerings/offering-soc-2; Delinea have incident management plan which is based on ISO27001 and NIST and is SOC2 Audited.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  ITHQ runs a corporate social responsibility programme called Life In IT in South East England. Life In IT allows us to recondition tech devices donated from businesses headed for disposal and pass them on to local non- profit organisations that put them to great use. Schools in particular are now benefitting from free technology that creates fresh learning opportunities through increased access to education platforms for more students.

  Equal opportunity

  To specifically address equal opportunity, our Life In IT programme prioritises collaboration with schools that support students from diverse backgrounds, including low-income families, minorities, and those with disabilities. We provide customised technology solutions that cater to a wide range of learning needs and styles, thereby ensuring all students have the opportunity to succeed. By doing so, ITHQ is committed to creating a more inclusive educational environment where every student, regardless of their socioeconomic status or background, can benefit from equal access to high-quality digital education.

Pricing

• Price: £30 a device a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@ithq.pro. Tell them what format you need. It will help if you say what assistive technology you use.