Cyber Media Solutions Ltd.

HelloParks: Platform for Parks and Open Spaces

HelloParks delivers engaging online promotion of parks and open spaces. It empowers teams to easily create inspiring park profiles and has innovative mapping tools enabling park areas, walking routes and POIs to be plotted in minutes. HelloParks is for individual parks, country parks or for city and county-wide park offers.

Features

  • Engaging, mobile-friendly online promotion of parks and open spaces
  • Promote inclusive play facilities, playgrounds, sports pitches and skateparks
  • Location-aware features show where visitors are in a park
  • Easy-to-use admin system for efficient creation of park profiles
  • Pre-populated features picker and iconography, e.g. for pushchair-friendly paths
  • Easily plot park boundaries and POIs directly onto map
  • Click to create colour-coded walking, running and cycle routes
  • Automatic calculation of route lengths
  • Integrated park news / blogging and event promotion functions

Benefits

  • Improve awareness and profiles of your parks, including Google-footprint
  • Inspire more park visits and increase public engagement
  • Supports healthy lifestyles and walking for health initiatives
  • Scalable - for single parks, country parks or county-wide offers
  • In-built image optimiser and WYSIWYG-editor for easy content population
  • Optional customised look and feel for your organisation

Pricing

£4,450 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cyber-media.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

4 1 3 1 8 6 6 6 9 2 5 9 0 5 3

Contact

Cyber Media Solutions Ltd. Tony Bonser
Telephone: 01785 222350
Email: enquiries@cyber-media.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
No.
System requirements
  • Web browser
  • Internet / data connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Target response times are summarised as follows. Critical Priority Level: 2 hours, High Priority Level: 4 hours, Medium Priority Level: 1 day, Low Priority Level: 2 days. Support is available Monday - Friday, 9am - 5pm (excluding Bank Holidays).
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We operate a universal support offer for all clients identified in our SLA:
Critical priority issue (system unavailable): 2 hours
High priority issue (partially unusable, significantly affecting operation): 4 hours
Medium priority issue (aspect causing difficulty): 1 day
Low priority issue (a general question): 2 days

Support is provided at a standard cost as identified in our rates card.

We have a dedicated product support team that provides professional support to clients.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide high quality webinar training.
Service documentation
No
End-of-contract data extraction
We will provide data extraction at contract end.
End-of-contract process
We will provide a standard extract of data and arrange for secure transfer via an agreed secure method.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The platform is fully responsive and has been designed using 'Mobile-First' methodology to ensure all key functions are available to users of smaller devices.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
The platform is tailorable to individual service need in terms of features and user account permissions. The platform can also be 'skinned' with a bespoke design tailored to your organisation's individual brand and presentation requirements.

Scaling

Independence of resources
We use reliable and reputable suppliers. Environments are actively monitored and resources allocated to ensure service standards are maintained. Each deployment features a separate application instance to maximise resilience and security.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
We will provide an extract on request of the client.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The in service availability has been, and is planned to be, better than 99.95% We operate a transparent SLA. In all cases the times indicated are targets and we will make best endeavours to meet or exceed these targets.ets.
Approach to resilience
Information available on request.
Outage reporting
System maintenance and upgrades are performed outside of business hours. Customers are informed of any planned service outage in advance via email. In the event of unplanned outage, customers will receive a report on the cause of the outage and its remediation.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The product features secure account management features that enables configuration of user permissions.

In line with our Information Security Management System, all support channel users must be pre-registered by authorised contacts in order to raise support tickets.
Access restriction testing frequency
Never
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
DSPT

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have a comprehensive approach to security governance which we manage through an Information Security Management System developed in line with ISO 27001 and Government Cyber Essentials best practice. Our Information Security Management System is annually assessed via the DSPT (Supplier reference 8HP72).
Information security policies and processes
We operate an Information Security Management System developed in line with ISO 27001 best practice.

Our Information Security Policy (CM 0003 - Information Security Policy) is supplemented with detailed security policies and procedures that all staff receive training on, including:

• 0004 - Policy on Transfer and Receipt of Personal or Sensitive Information
• 0019 - Policy on Visitors to Cyber Media
• 0030 - Policy on the Use and Disclosure of Personal and Sensitive Information
• 0035 - Change Management and Control Policy
• 0038 - Internal ISMS Audit Policy
• 0041 - Access Control Policy
• 0043 - Network Access Policy
• 0044 - Password Policy
• 0045 - Acceptable Use Policy
• 0051 - Network Security Policy
• 0052 - Remote Access Policy
• 0053 - Mobile Computing Security Policy
• 0054 - Remote Working Policy
• 0057 - Policy on Written Contracts and Information Governance Responsibilities
• 0065 - Information Security Incident Management Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We maintain detailed change logs for all our components and services.

Significant change must be assessed through compilation of a testing plan with clear acceptance criteria and security impact assessment via a Change Request Form.

The individual responsible for testing must be identified and briefed regarding the testing they will need to undertake.

The asset owner obtains approval for the change, taking into account any technical considerations, the costs of the exercise, the potential benefits and security impact.

Once the change request is approved by the Team Manager, approval is recorded and logged (RECF0101).
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our infrastructure is scanned once per month using Nessus. All new software is risk assessed in line with our software management policy. Security patches are applied within 14 days of the update being made available by a vendor. To identify potential threats the NVD and CVE databases are regularly reviewed.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use a multilayer approach including firewalls and Symantec Endpoint protection.
Incident management type
Supplier-defined controls
Incident management approach
We have an information security incident management policy (0065) that defines our response.
All staff will be made aware through their contract of employment, training and by their team manager of what is considered to be an incident.
Information Security weaknesses, events and incidents will be reported immediately by staff to the ISM as soon they are seen or experienced.
The ISM will also be responsible for closing out the incident. This includes reports to external authorities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Cyber Media is committed to minimising adverse environmental impacts and a proactive approach to implementing measures with ongoing positive environmental benefits. All our environmental commitments are measurable and demonstrable as we operate an Environmental Management System (‘EMS’). Any non-conformities are logged, monitored and efficiently resolved.
Covid-19 recovery

Covid-19 recovery

HelloParks supports Covid-19 recovery initiatives by helping people engage with their physical and mental health and wellbeing through parks and open spaces.
Equal opportunity

Equal opportunity

As a company we are committed to equal opportunities within our recruitment process and professional development functions.
Wellbeing

Wellbeing

HelloParks is designed to inspire and motivate people to engage with their health and wellbeing through parks and open spaces.

Pricing

Price
£4,450 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@cyber-media.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.