DIGIOVATIONS LTD

Microsoft 365 & Power Platform Digital Workplace Innovation

We are Digiovations, a company that specialises in digital workplace innovation using Microsoft’s Power Platform and Microsoft 365 technology platforms. We harness the power of low-code solutions such as Power Apps, Power Automate, Power BI, and Power Virtual Agents to create custom applications that meet the needs of our clients.

Features

• Power Apps low code application development
• Power Automate workflow automation solutions
• Power Platform workforce productivity innovation
• PowerBI dashboards for data insights, analytics, reporting, visualisation, datasources
• Power Virtual Agents for artificial intelligence virtual assistants, chatbots
• Copilot Solutions AI based workforce productivity solutions
• Copilot extensability for custom chat interface for organisational data interrogation
• Build innovative modern workplace solutions to support departmental objectives
• Design and delivery of business change initiatives with Microsoft365
• Centre of Excellence Power Platform Governance

Benefits

• Legacy application redevelopment and retirement
• Delivery of integrated services with open low code platforms
• Low code workforce solutions through automation
• Rapid public sector service innovation and digitisation
• Maximise the value/investment of your Microsoft 365 platform
• Enhanced Business Insight and realtime reporting of Data
• Deploy solutions quickly using a low-code/no-code approach to development
• Modern workplace innovation with Microsoft 365 & Power Platform
• Delivering return on investment through efficiency improvements and cost reduction
• Integrated data platform with modern line of business solutions

£450 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at web@digiovations.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

413202128191818

Contact

Web Enquiries
07500770680
web@digiovations.com

Planning

• Planning service: Yes
• How the planning service works: In the public sector, where agility and responsiveness are paramount, planning for Power Platform and Microsoft 365 (M365) services is a strategic endeavor. Our approach aligns with the UK public sector’s agile delivery method, ensuring that services and solutions are not only robust and secure but also adaptable to the evolving needs of government entities. Our planning process is end user focused and collaborative, ensuring that every step, from discovery to live deployment, is executed with precision and aligned with the agile principles of the UK public sector.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Power Platform
  • Microsoft Power Apps
  • Microsoft Power BI
  • Microsoft Power Virtual Agents
  • Microsoft SharePoint Online
  • Microsoft 365
  • Microsoft Power Automate
  • Microsoft Copilot
  • Microsoft Dataverse
  • Power Platform Centre of Excellence

Training

• Training service provided: Yes
• How the training service works: Our training approach is highly adaptable and it is typically tailored specifically to the unique needs of the organisations we collaborate with. This customised training can be categorized into the following main types:; ; End User Training: ; This is typically designed to empower end users with the necessary skills and knowledge to effectively utilise the tools, features and deployed solutions within the Microsoft Power Platform and M365 ecosystem.; ; Developer Training: ; This training empowers solution developers or support teams, who are going to take on ongoing management of new solutions this training equips them with the expertise needed to create, customise, and optimise solutions using the Power Platform and M365 technologies.; ; Governance Training: ; Focused on governance and best practices, this training ensures that administrators and stakeholders understand how to maintain security, compliance, and efficient management of the platform.; ; All of our training sessions are flexible. We can either follow a predefined course structure or tailor the agenda to align precisely with your key objectives and requirements. Additionally, we offer the option to record sessions, when performed remotely making them accessible for review.; ; To continuously enhance our training offerings, we collect valuable feedback from attendees through training feedback forms
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Power Platform
  • Microsoft Power Apps
  • Microsoft Power BI
  • Microsoft Power Virtual Agents
  • Microsoft SharePoint Online
  • Microsoft 365
  • Microsoft Power Automate
  • Microsoft Copilot
  • Microsoft Dataverse
  • Power Platform Centre of Excellence

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We begin by thoroughly assessing the existing legacy systems. This involves understanding the current architecture, identifying pain points, and capturing business requirements. ; ; Our agile approach emphasises collaboration with stakeholders, including end users, to gather insights and prioritise migration goals. ; ; We can offer an incremental migration or big-bang. We typically break down the legacy solution into manageable components with each migrated step-by-step, ensuring that functionality is preserved and risks are minimised. ; ; Our blended agile teams consist of diverse experts: developers, business analysts, and domain specialists. We collaborate closely with business users, ensuring their active involvement throughout the migration process. ; ; Regular stand-ups, sprint planning, and retrospectives are used to keep us aligned and responsive. ; ; We provide targeted training sessions for end users, emphasising the new features and benefits of the Power Platform and M365 coupled with change management to ensure a smooth adoption. ; ; Our agile mindset encourages continuous improvement. We collect feedback, monitor performance, and iterate. Post-migration, we remain responsive to evolving business needs, making adjustments as necessary.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Power Platform
  • Microsoft Power Apps
  • Microsoft Power BI
  • Microsoft Power Virtual Agents
  • Microsoft SharePoint Online
  • Microsoft 365
  • Microsoft Power Automate
  • Microsoft Copilot
  • Microsoft Dataverse
  • Power Platform Centre of Excellence

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In our commitment to delivering robust solutions, we prioritise quality assurance and testing. Our approach aligned to agile principles, ensuring agility, transparency, and collaboration throughout the process. We are flexible in our approach however it typically covers the following areas:; ; Early Testing Integration: We embed testing activities from the outset, avoiding last-minute surprises. Managed through out agile development approach, such as sprint planning and daily stand-ups, which include discussions on testing requirements.; ; Automated Testing Suites: where available we can create automated test suites covering functional, regression, and performance aspects. Continuous integration pipelines using tools such as Devops execute these tests, providing rapid feedback.; ; Performance Testing: Where required we can simulate real-world scenarios, assessing scalability, response times, and resource utilisation. Load testing, stress testing, and scalability assessments.; ; User Acceptance Testing (UAT): We involve end users in UAT, validating that the solution meets their needs. Feedback from UAT sessions informs further refinements.; ; Continuous Monitoring and Optimization:; Post-deployment, we monitor performance metrics, identifying bottlenecks and areas for improvement. With iterative enhancements to ensure sustained performance. Our agile mindset drives continuous learning and adaptation, resulting in high-quality, performant solutions for our clients.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: We provide a tailored ongoing support service to our customers. All our solutions are typically deployed into the customers environment and architecture. These environments typically encompass on premise environments and customer owned public cloud environments.

Service scope

• Service constraints: Our solution development and support services are provided primarily remotely in the first instance but we can also supply on-site support where the project necessitates it.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: All support cases related to Microsoft Power Platform and M365 solutions are logged via our helpdesk via email and phone channels. Each case then undergoes a triage and assessment and is assigned an appropriate level of priority depending on the issue raised. Our Service Level Agreements (SLAs) are lined to the terms outlined and service agreement contract. We offer a range of support levels tailored to address your specific business needs and objectives, following delivery of a solution into your organsiation.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide multiple levels of support 1st, 2nd or 3rd line support. Our contracted support levels are defined typically before the live stage of solution deployment when you engage with us. As part of our commitment to meeting your unique business goals, we offer a fully customised support plan. This plan is designed to align with your key objectives for ongoing support and live running of any solution developed by us. Costs are determined according to the service level required and the complexity of the customer’s solution to be supported, initially priced according to our SFIA rate card.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are a cloud first organisation by leveraging cloud infrastructure, organisations can optimize resource utilisation, reduce energy consumption, and minimize the carbon footprint associated with on-premises data centres. As such all of our deployed solutions seek to be cloud native reducing the requirement for expensive and inefficient data centres.

  Covid-19 recovery

  Our cloud services facilitate rapid scalability and agility. During the pandemic, cloud-enabled remote work, telemedicine, and e-learning. It ensures continuity even during disruptions, giving workforce the options for remote working at a rapid pace, all of our solutions are based on cloud technology thereby enabling future scalability and modern ways of remote working

  Tackling economic inequality

  Cloud democratises access to technology. It levels the playing field for small businesses, start-ups, and underserved communities by offering affordable, pay-as-you-go services. All of our solutions are cloud first, we offer training services to end users, and are able to provide services to support users for across multiple economic backgrounds. In developing cloud solutions we seek to foster digital literacy and skills development ensures that everyone can participate in the digital economy. Provision of cloud-based training and education platforms help to bridge the gap.

  Equal opportunity

  Cloud services break down geographical barriers. They enable remote work, e-learning, and telehealth, ensuring equal access regardless of location, with our solutions designed with a user centric approach we prioritise diversity, equity, and inclusion within the organisation and promotes equal opportunity all of our cloud-based collaboration tools foster collaboration across diverse teams.

  Wellbeing

  We enable a supportive work environment, where mental health resources, and work-life balance contribute to overall well-being. All of our employees are able to leverage flexible work arrangements to ensure wellbeing is central to our work life balance. Our cloud first approach enables this flexible working ensuring that employees are able to meet personal commitments whilst being able to bee at the forefront of modern workplace technology provision.

Pricing

• Price: £450 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at web@digiovations.com. Tell them what format you need. It will help if you say what assistive technology you use.