ROBOYO (UK TRADING) LIMITED

Transform 2 - Digital Transformation Platform

Procensol helps to modernise and automate business processes.
Providing tangible business outcomes underpinned by proven low-code technologies, our Intelligent Automation solutions orchestrate a more efficient use of resources. People, technology, data, and digital workers, working in harmony, achieving more with less. Procensol has the expertise to accelerate your digital transformation.

Features

• Real Time Reporting, build tailored reports
• Visual Modelling, draw your application don't code
• Drag and Drop Interfaces, re-use elements across applications
• Instant Mobility, Build Once Deploy Anywhere, Mobile, Tablet, PC
• Declarative Tools, re-use tools across other applications
• Security and Scalability, Enterprise grade security
• Automation technology that anyone can use with ease
• Cloud based orchestration and monitoring of processes
• Fully audited user activities

Benefits

• Improved Agility
• Decreased Costs, Save Money
• Higher Productivity, More for less
• Better Customer Experience
• Effective Risk Management and Governance
• Change Easily, idea to application in 8 weeks
• Faster Transformation
• Unified view of data form multiple platforms
• Reduce repetitive time consuming manual tasks
• Improve data accuracy

£50,000 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at iain.macdonald@procensol.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

413543376096448

Contact

Iain MacDonald
07826866775
iain.macdonald@procensol.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Transform 2 provides the opportunity to extend any application or platform with or without existing APIs. Functionality can be easily created to interact with the interfaces of both desktop and cloud based apps.
• Cloud deployment model: Private cloud
• Service constraints: The following "constraints" are not disadvantages but merely considerations for each organisation:; ; · Fully web based across all user interfaces; · Applications developed on the platform administered by customer; · Term-based service (not perpetually licensed software)
• System requirements:
  • Supported web browser or mobile device
  • Access to internal applications and environments if applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: With "Standard" support, the response-time range is within one business hour for Priority 1 (critical) issues to within twelve business hours for Priority 4 (minor) issues. The term "business hours" refers to standard Product Support hours within the European Union (EU), which are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding public holidays. Premier support is available by negotiation on a contract by contract basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Our comprehensive services deliver maintenance, support, and product updates.; ; Platform support and health checks are provided by the vendors as an integral part of the software license cost, by extension, we offer our customers both a standard and tailored platform support level dependant on the customer requirements and products. Support is accessible via phone or e-mail, as well as over the web. ; ; In the United Kingdom, Standard Product Support hours are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding public holidays. Premier support includes 24-hour assistance for critical issues; ; The dedicated support team operates in a “flat” organizational structure, whereby any engineer may assist any customer with any issue. We will allocate a technical account manager who will manage all aspects of your support package.; ; Application support is provided by our "Procensol Pulse" team.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have automated processes to orchestrate the onboarding of new customers. From a "get-started" perspective, we offer implementation, training, enablement and post-implementation support services. Additionally, all hosting, infrastructure, and system management tasks in relation to our service are managed by us; this includes activities around platform (but not application) such as, but not limited to, administration, patch deployments, software upgrades (Appian software, Automation Anywhere software, operating system, and any other supporting applications), and backups. We work with your internal teams to establish relevant access to, or integrations with any on-premise client side elements.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Our customers can export data via standard functionality and reports, including the business logic of their applications and the data stored in the relational database. Although customers are ultimately responsible for exporting the necessary information prior to the termination date we are able to provide additional services to work with you, or third parties, to ensure a smooth transition.
• End-of-contract process: We ensure each customer is notified well in advance regarding the expiration of its current Cloud agreement, thereby allowing the customer sufficient time, should it decide not to renew the subscription agreement, to export its applications and data before its Cloud site is shut down.; ; Appian has automated processes to orchestrate the onboarding of new Appian Cloud customers and the offboarding of Appian Cloud customers that are discontinuing the service. These processes ensure that all involved parties within Appian are notified and also ensure that Appian Cloud sites are deployed and configured (or decommissioned) consistently. These processes further ensure each customer is notified well in advance regarding the expiration of its current Appian Cloud agreement, thereby allowing the customer sufficient time, should it decide not to renew the subscription agreement, to export its applications and data before its Appian Cloud site is shut down.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For desktop use, users will use a supported browser to access solutions built on the platform. The only difference will be how the user interface renders. Mobile applications are native to the platform, interfaces are designed once for deployment to multiple devices; desktop, mobile and tablet.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Appian: The platform can be configured to create and expose application programming interfaces (APIs) via Simple Object Access Protocol (SOAP) or Representational State Transfer (RESTful). We can also consume APIs via SOAP and RESTful.; ; Automation Anywhere: Bot orchestration, management and reporting is exposed via a fully documented (Open API/Swagger) RESTful API.; ; Procensol are experts in the integration of both platforms and their respective APIs.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The platform is inherently intended as a one on which a process-based or case management application can be configured, executed, monitored, and enhanced over time. We use Appian Cloud to design the application using a Business Process Model and Notation (BPMN) based process modeler and natively integrated business rules engine, along with drag-and-drop smart services that represent activities such as integrations which will occur at certain points in the application. Customers can create their own, drag-and-drop smart services.; Building additional functionality becomes faster and easier over time, as designers are able to leverage a growing library of reusable components—including process models, rules, integrations, forms, reports, and numerous others. This means that every additional process automated will deliver incremental value and reduce marginal cost, and with a unified user interface, this flattens the learning curve for end-users whenever new applications are introduced. The inclusion of the RPA and Cognitive Automation tool, Automation Anywhere, in our platform provides for innovative solutions which can automate repetitive processes, reduce the necessity for "swivel-chair" user experiences across multiple applications and truly integrate human with digital workers, all of which is highly configurable and can be trained by non-technical staff.

Scaling

• Independence of resources: Each customer site receives its own dedicated virtual infrastructure which is logically firewalled from that of other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: The platforms we use provide real time analytics via a dashboard.; Customers can specify real-time reports and business activity monitoring that gather accurate views of process and business metrics. Customers gain real-time visibility into business operations and receive continuous feedback to improve process performance. Customer can get a 360-degree view from one interface (desktop or mobile). Navigate, search, analyse, collaborate, and take action on enterprise data from multiple systems, all from a single intuitive interface
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Appian - Low-code, Digital Transformation Platform, Automation Anywhere RPA Platform

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Our customers can export data via standard functionality and reports, including the business logic of their applications and the data stored in the relational database.; ; We can also provide a data transfer tool native to Appian which has an obfuscation function capable of reproducing an obfuscated copy of sensitive data in the source environment prior to export to a target environment using multiple configurable strategies to obfuscate. This is particularly useful for test and development environment refresh strategies.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSX
  • SQL
  • TXT
  • DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • XLSX
  • SQL
  • TXT
  • DOCX

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Amazon Web Services (AWS) is the Infrastructure-as-a-Service (IaaS) hosting partner for Appian Cloud which is a core component of Transform 2. Customers choose their preferred hosting region, and all customer data inside an Appian Cloud instance is protected and not copied outside the customer’s designated region. Cloud customers are provided with a highly reliable and scalable architecture that affords them maximum uptime and zero data loss, customer production data is replicated across two availability zones within the client’s selected region. An availability zone is a completely separate data-centre location within a region.
• Approach to resilience: Notifications of outages would be sent to each customer's designated support point of contacts via e-mail.
• Outage reporting: Notifications of outages would be sent to each customer's designated support point of contacts via e-mail.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: This is restricted based on role-based access control capabilities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Coalfire
• ISO/IEC 27001 accreditation date: 1/05/2019
• What the ISO/IEC 27001 doesn’t cover: Appian Cloud has earned ISO/IEC 27001:2013 certification through Coalfire, an independent cybersecurity assessor. This internationally recognised certification demonstrates Appian Cloud’s achievement of a high level of security maturity and robust management, operational, and technical controls in place to manage or eliminate security risks and enable customers to trust that their confidential data is protected.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 3 May 2016 (by the Cloud Security Alliance
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Appian: The CSA STAR certification covers our entire Appian Cloud service offering.; ; Automation Anywhere: Application runs on AWS, which is CSA certified.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Payment Card Industry (PCI)
• PCI DSS accreditation date: 18 December 2017
• What the PCI DSS doesn’t cover: Appian: The PCI DSS certification applies to customer applications running in the Appian Cloud that process credit card transactions as a component of their solution.; ; Automation Anywhere: Customer can decide on what information they would want to store in cloud. The tool never asks for personal information and hence PCI is not applicable.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 3
  • Service Organisation Controls (SOC) 2 Type II
  • SOC 1/ISAE (International Standard on Assurance Engagements) 3402
  • Qualys SSL Labs Appian Cloud Web Tier A+ Rated
  • EU-US and Swiss-US Privacy Shield Frameworks
  • CSA Security, Trust, and Assurance Registry (STAR) Programme

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Appian: Service Organisation Controls (SOC) 2 Type II, SOC 3, Payment Card Industry Data Security Standard, SOC 1/ISAE 3402, and the Cloud Security Alliance (CSA) Security, Trust, and Assurance Registry (STAR) Programme.; ; Automation Anywhere: Uses the NIST model for cloud computing. Security architecture follows the NIST SP800-53 Rev4 Standard.
• Information security policies and processes: Our Information Security Officer is responsible for defining and adhering to best practice based information security policies and processes, as well as coordinating periodic tests and reviews and working with third-party organisations that evaluate and certify the security and controls of our service and its constituent parts.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Appian uses its own software for systematic proposal, review, justification, and implementation of cloud infrastructure changes. Changes are tracked and reviewed by a senior engineer, paying particular attention to the security and stability implications. All requests are stored for audit purposes.; ; Procensol uses Jira, a tool for Agile software development teams. Enhancement requests and bugs are logged into stories and issues which are sized and planned into development sprints. Changes pass through staged environments, being unit tested and peer-reviewed in development before packaging into releases that undergo QA and acceptance in a test environment, before sign-off and release into production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Regular vulnerability scanning against all Appian and Automation Anywhere assets is undertaken along with risk assessments for identified security items. Third-party penetration test reports are available to customers under a non-disclosure agreement (NDA).; ; Appian Cloud receives rolling software updates that are scheduled on a quarterly basis. Critical patches are advised and made immediately available if required on an ad-hoc basis outside of the regular schedule.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular reviews of event and incident alerts at the infrastructure level are conducted. Unusual or suspicious activity is investigated and escalated as necessary. Customers have access to application and application server logs including security logs, which can be reviewed or downloaded via a web interface.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are reported through agreed channels such as telephone, e-mail or web-form. On receiving a report we will; confirm receipt, verify the source and details of the incident, form an incident response team, contain the incident, gather further details, and perform analysis with which to formulate our full response, communicating our plan to resolve and recover from the incident. Incidents are logged and can be tracked internally and by the client through to resolution. Each support contract will detail the appropriate incident response and resolution SLA's according to severity/priority level; from P1 - Urgent, through to P4 - Low.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Procensol. recognise the urgent need to address climate change and is committed to taking proactive measures to reduce our environmental footprint and contribute to global efforts in mitigating climate change. We have an environmental policy in place that outlines our commitment to sustainability and sets forth specific actions and targets to achieve our environmental goals.

  Tackling economic inequality

  Procensol are dedicated to promoting equity and fairness, We push to be a positive force in reducing economic inequality and fostering an inclusive society. Examples of some of the focus areas covered are: Equal Pay for Equal Work: Ensure pay equity across the organization. Conduct regular pay audits. Diverse and Inclusive Hiring Practices: Implement recruitment practices promoting diversity. Blind resume screening and diverse interview panels. Employee Development and Advancement: Equal opportunities for career development. Invest in training and leadership programs. Supplier Diversity and Economic Empowerment: Support small and diverse businesses. Policy Advocacy and Stakeholder Engagement: Advocate for policies promoting economic equity. Monitoring and Reporting: Regularly monitor and report progress. Track key performance indicators. Continuous Improvement: Review and update policies and practices regularly. Ensure alignment with values of equity and social responsibility. Compliance: Compliance is a condition of employment. Violations may result in disciplinary action.

  Equal opportunity

  Procensol is committed to fostering an inclusive workplace where all employees are treated with dignity and respect, and have equal access to opportunities for personal and professional growth. Our corporate policy on equal opportunities outlines our commitment to providing equal opportunity in all aspects of employment and sets forth specific actions and strategies to achieve our goals.

  Wellbeing

  Promoting employee well-being is crucial for creating a positive work environment and fostering productivity, engagement, and retention. Here are some of the steps that Procensol have adopted to promote well-being across the organisation: Promote Work-Life Balance: • We encourage employees to prioritise a healthy balance between work and non-work activities. • We offer flexible work arrangements such as telecommuting, flexible hours, or compressed workweeks to accommodate employees' individual needs. Provide Health and Wellness Benefits: • We provide health insurance coverage that includes preventive care, mental health services, and access to wellness programs. Create a Supportive Work Environment: • We foster a culture of respect, empathy, and inclusivity where employees feel valued, supported, and safe to express themselves. • We encourage open communication and provide channels for employees to seek help, feedback, and support from managers and peers. Professional Development Opportunities: • Invest in employees' growth and development by offering opportunities for training, skill-building workshops, and career advancement. • Provide clear pathways for career progression and recognize employees' achievements and contributions. Support Mental and Emotional Well-being: • Offer access to mental health resources such as counseling services, employee assistance programs (EAPs), and stress management workshops. • Raise awareness about mental health issues and reduce stigma through education and communication campaigns. Encourage Social Connection: • Facilitate opportunities for social interaction and team building through team activities and social events. • Foster a sense of belonging and camaraderie among employees by celebrating achievements and milestones together. Measure and Evaluate Well-being Initiatives: • We have invested in tools that allow us to regularly assess the wellbeing of our employees through surveys, feedback sessions, and quantitative metrics such as participation rates and health outcomes. • We use this feedback to refine and improve our internal initiatives to better meet the needs of employees.

Pricing

• Price: £50,000 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free cloud instance can be provided for a limited period during which we can build and demonstrate a proof of concept solution.
• Link to free trial: https://www.procensol.com/transform-free-trial

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at iain.macdonald@procensol.com. Tell them what format you need. It will help if you say what assistive technology you use.