ElysianIT Limited
Enterprise Mobility & Security (EMS) – Guidance Documentation, Training and Coaching
Our “Enterprise Mobility and Security (EMS) – Guidance documentation, training and coaching Service” is a service wrapper covering the delivery of documented training services for Enterprise Mobility and Security and the products configured in your tenant(s).
Features
- Focused training sessions
- Administrator training
- End User training
- Repeatable documented output
- Recorded training sessions
Benefits
- Upskilling IT Staff and Users
- Assurance that users will be able to use the products
- Assurance that IT staff will be able to administrate
- Quality training documentation and collateral
- Re-usable training materials
Pricing
£375 to £800 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bid.team@elysianit.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 1 4 4 4 8 1 6 8 7 7 3 1 1 1
Contact
ElysianIT Limited
Steve Millo
Telephone: 01256 976650
Email: bid.team@elysianit.com
Planning
- Planning service
- Yes
- How the planning service works
- At ElysianIT planning is an element of our project methodology is often determined by a client’s current operating model, or our role within an overarching project – we are conversant with many different approaches and have qualified, experience project managers who assist with integrating into your required process. A typical waterfall style delivery to our clients would be phased from "Project Kick-Off" through to "Project Closure" and would include: Discovery Detailed Design Build and Test Pilot Service Introduction Deployment Upon completion, a project would be handed over to support through a formal onboarding mechanism. Each engagement would have dedicated resources available alongside any delivery team. The most typical roles are as follows: Account Manager - Responsible for any commercial and contractual activity as well as client relationships Project Manager - Responsible for planning and co-ordination of any activities, reporting on success, and managing risks, issues and changes. Technical Account Manager - Responsible for the overarching technology architecture, and signing off any technical changes. For more on this please see the overall service definition.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- We are not a dedicated training provider, however we do provide focused training on the technology we deliver which typically falls into 2 general categories of End User, or Administrator training. All of our training is quality assured by our qualified Microsoft Trainer and delivery of this training can be one to one, classroom based or via a remote session. We additionally provide training materials such as user guides, configuration documentation, and recordings of training sessions. In addition, our support services wrapping many of our service delivery options include the creation and access to FAQ guides, and support technicians who can answer ad-hoc queries.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- We assist buyers in migrating their services to a number of environments be that cloud or a hybrid environment. The Target Service can be an existing environment, or an environment created as a part of our service offerings, or those of another 3rd Party. We have run numerous projects whereby this migration has been an element of an acquisition or divestiture where we have been required to migrate subsets of an environment to a new environment, or incorporate one tenant within another. During our migration, there is often a need to transform the service such as to accommodate new features and functionality.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- As appropriate, we perform QA and performance testing to our services. In a typical deployment, this is taken care of during an initial test phase, and through a pilot phase where user requirements and load tests are performed. The definition as to what tests to perform is created during the initial project kick-off phases.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security incident management
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Our support team all have at least 5 years commercial experience, and we ensure that every member of the team is trained across the broad concepts of Office 365, EMS and Azure and undertake the relevant Microsoft Certifications (MCPs). This ensures we maintain skilled and experienced staff with the necessary qualifications and experience. All of our service deliveries include the option for a support wrapper be that for a short-term bedding in period, or as a longer term assistance to your existing IT team. Our Support desk service is capable of delivering a full managed service which goes as far as to provide support to end users, undertaking scheduled activities, managing your assets, and monitoring your estate. Our support team runs core business hours from 08:30 to 18:00 Monday to Friday, with access to a support portal and call logging 24/7. Out of hours support can be agreed in advance to support activities such as maintenance windows.
Service scope
- Service constraints
- Our support team runs core business hours from 08:30 to 18:00 Monday to Friday
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- SLA backed response times are 1 hour. Our average response time is < 15 minutes.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- A Technical Account manager is dedicated to every customer. We have in place 1st Line to 3rd Line qualified staff which are backed by high level vendor support. Our Support Levels mirror the ITIL priorities and are agreed in line with our clients requirements
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- NQA
- ISO/IEC 27001 accreditation date
- 02/09/2022
- What the ISO/IEC 27001 doesn’t cover
- The entire organisation
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
ElysianIT Services leverages cloud computing, which is a catalyst for environmental sustainability, actively aiding organisations in their journey towards net zero greenhouse gas emissions. Our cloud-based services and support enable clients to significantly reduce their energy consumption and carbon footprint, aligning with global sustainability goals.
Our approach extends to influencing behaviours and practices across the business ecosystem. ElysianIT encourages the adoption of sustainable operations among staff, suppliers, customers, and communities. We promote remote collaboration to minimise travel emissions and digital workflows to reduce paper usage, exemplifying our commitment to environmental protection.
Using Microsoft cloud services, organisations gain access to sophisticated data analytics for effective environmental metric management. This supports informed decision-making and transparent reporting, essential for achieving and demonstrating progress towards net zero targets.
ElysianIT is more than an IT service provider; we are a partner in your sustainability journey. Our dedication to environmental stewardship is evident in every contract delivered, inspiring a culture of sustainability and making a positive planetary impact. By partnering with ElysianIT, organisations can trust in a service that prioritises ecological health and sustainability.Covid-19 recovery
ElysianIT’s commitment to enhancing the economic, social, and environmental well-being of our community. Our approach is multifaceted:
Covid Recovery: Recognizing the prolonged impact of the pandemic, ElysianIT is dedicated to fostering a resilient recovery. We ensure our workplaces are adapted to the new normal by accommodating remote and flexible working arrangements, as well as maintaining social distancing protocols where necessary.
Mental Health and Well-being: We actively monitor and support our employees’ mental health and work-life balance. This not only contributes to their personal well-being but also aids in reducing the demand on healthcare services.
Community Engagement: ElysianIT champions community health by sponsoring local sports facilities. This promotes the benefits of group exercise and supports the physical well-being of our community members.
Through these initiatives, ElysianIT leverages cloud computing to provide a foundation for sustainable recovery and growth, ensuring that our actions translate into tangible benefits for society and the environment. Our services are designed to empower individuals and organizations alike in navigating the post-pandemic landscape, promoting a healthier, more connected, and resilient community.Tackling economic inequality
ElysianIT is committed to addressing economic inequality, fostering inclusive growth through our cloud computing services. We focus on local community engagement, prioritising recruitment and sourcing to maximise project benefits for the community. This approach supports local businesses and creates job opportunities, particularly in areas with high unemployment.
Collaborating with clients and local agencies, we facilitate skills development, training, and apprenticeships, targeting industries with skill shortages and high growth potential. Our commitment extends to maintaining an ethical work environment, ensuring our supply chain is free from human trafficking and slavery.
Supporting educational attainment is key, offering training schemes that address skills gaps and lead to recognised qualifications. We influence staff, suppliers, customers, and communities to support employment and skills opportunities in burgeoning sectors.
ElysianIT is committed to increasing supply chain resilience and capacity, promoting scalable and future-proofed methods to modernise delivery and increase productivity. We collaborate closely with supply chain partners to manage cyber security risks effectively.
Our services are designed to create employment, support education and training, foster innovation, and ensure ethical practices, enhancing supply chain resilience and capacity, and contributing to a fair and equitable society. ElysianIT’s cloud computing solutions are instrumental in addressing economic inequality and supporting a sustainable economic recovery.Equal opportunity
ElysianIT is dedicated to fostering equal opportunities and reducing the disability employment gap. Our cloud computing services enable actions that increase the representation of disabled people in the workforce. We provide accessible training platforms that support skill development and lead to recognised qualifications, tailored to the needs of disabled individuals.
We are committed to tackling workforce inequality by identifying and addressing disparities in employment, skills, and pay. ElysianIT supports in-work progression, helping people from disadvantaged or minority groups to advance into higher-paid roles through new skill acquisition relevant to their contracts.
Our approach to equal opportunities is rooted in respect for human rights, treating all employees with dignity and respect, regardless of background or personal attributes. We are proactive in educating and promoting the importance of equal opportunities, inclusion, neurodiversity, and racial disparity.
Furthermore, ElysianIT takes decisive action to manage the risks of modern slavery within our supply chain, ensuring an ethical and equitable work environment. By leveraging our cloud services, we influence staff, suppliers, customers, and communities to support disabled people and contribute to a more inclusive society.
In summary, ElysianIT’s commitment to equal opportunities and inclusivity is integral to our operations, helping to bridge gaps in employment and support a diverse and empowered workforce. Our cloud computing solutions are pivotal in creating a fair and progressive workplace that champions equality and belonging. ElysianIT’s services are instrumental in addressing economic inequality and supporting a sustainable economic recovery. ElysianIT’s cloud computing solutions are instrumental in addressing economic inequality and supporting a sustainable economic recovery. ElysianIT’s cloud computing solutions are instrumental in addressing economic inequality and supporting a sustainable economic recovery.Wellbeing
ElysianIT recognises the multifaceted nature of wellbeing, encompassing the natural environment, personal wellbeing, relationships, health, activities, living conditions, personal finance, the economy, education, skills, and governance. Our Wellbeing programme is designed to empower every member of our organisation, ensuring a balanced approach to these dimensions.
In the delivery of our contracts, ElysianIT takes proactive steps to support the health and wellbeing of our workforce, including both physical and mental health aspects. We influence our staff, suppliers, customers, and communities to prioritise health and wellbeing in all activities.
Our services facilitate community integration by collaborating with users and communities in the co-design and delivery of contracts, fostering strong, integrated communities. We are committed to improving the lived experiences of those we work with and around us, reflecting our dedication to collective wellbeing.
ElysianIT’s cloud computing solutions play a crucial role in this endeavour, providing the tools and platforms necessary to support these activities effectively. By leveraging technology, we can enhance the wellbeing of individuals and communities, making a positive impact on society as a whole.
Pricing
- Price
- £375 to £800 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bid.team@elysianit.com.
Tell them what format you need. It will help if you say what assistive technology you use.