IQVIA LTD.

IQVIA Linguamatics Natural Language Processing (NLP)

IQVIA's NLP/Linguamatics - >20 years of expertise in democratising access to NLP in healthcare and life science/awarded 2023 best AI breakthrough in Healthcare-innovative work in identifying Social Determinants of Health from unstructured medical records/empowering organisations to free insights trapped in documentation/patient information; expandable/modifiable platform/out-of-the-box capabilities/most flexible/customisable NLP offering on market.

Features

• Mature NLP platform with over 20 years of development
• Hybrid NLP platform that uses LLM/Machine Learning&rules-based
• Cloud agnostic
• Powerful userinterface and python SDKs
• 6 million synonyms from several healthcare ontologies
• Large professional services team to help implement larger projects
• Multiple real time and batch processing APIs
• Process millions of documents per hour
• Human Assisted Review Tool for human-in-the-loop AI

Benefits

• Transform trust wide unstructured data into coded information
• Identify high risk patients in insights trapped in clinical notes
• Uncover unknown social determinants of health
• Reduce manual chart review needed for coding/quality measures/disease registries/patient safety
• Identify early signs of cancer in radiology notes/flag for follow_up
• Improve cohort selection for clinical trials and observational studies
• Support large scale population outcomes studies-with insights from clinical documentation
• Integrate with existing investments in EHRs and data warehouses

£50,000 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

414678758598980

Contact

Bhavin Shindroja
0203 075 5019
nhssolutions@iqvia.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: We offer comprehensive guidelines to assist customers in managing various dataset sizes and scalability needs effectively. As for maintenance, there are no scheduled plans, but we conduct regular product releases, providing customers with the option to upgrade at their discretion.
• System requirements:
  • Web Browser:For webui access/terminal for api access/rdp client
  • On-prem deployments-system requirements can be shared separately
  • Software runs on Linux-min requirement 4CPUs/32 GBPS RAM/500GB Disk Space
  • RHEL 8/Centos 8/Windows 10/Windows server Edition
  • Requirements increase with volume and automation requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We do not currently have contractual service level agreements (SLAs). Our internal SLA for response times is to respond within 4 hours. We respond to over 90% of tickets within 1 hour. We have a 24/7 support desk.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide a 24/7 support desk. We offer a range of support models depending on client needs. We have client success managers who work closely with our clients on their day-to-day needs. On top of this, our account directors are on hand to provide oversight of our engagements, and our healthcare segment lead ensures client needs are communicated to product teams. We have excelled in customer success for 20 years and ensure a team dynamic when working with our customers.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: At contract initiation a member of our team will discuss your requirements and with your input, plan and execute an approach. As part of the approach the appropriate training will be provided to your team(s). There is extensive documentation available across all product components (curations, query / model development/ orchestration).
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: HTML via the applications; dedicated customer portal-the Community Site
• End-of-contract data extraction: This will be dependent on the service and contract. However, the Service Support team will ensure to assist with any data migrations to ensure that our clients have all data securely transferred back to the data controller.
• End-of-contract process: This is dependent on the clients needs. Contracts are made up of software (licences) and professional services. Support is included. Additional professional services or licences can be bought.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Our software has different user interfaces for different users. The NLP tool/NLP model building tool can be interacted with via a graphical user interface, or via python SDKs. Our Human Assisted Review Tool can be used by clinical end users to verify and validate NLP output.
• Accessibility standards: None or don’t know
• Description of accessibility: Our products support just over 50% of the Web Content Accessibility Guidelines (v2.1) accessibility criteria, and partially support another 35%, with only a couple of criteria not supported, such as very small screen support.; ; Accessibility audits against all the Web Content Accessibility Guidelines (v2.1) involved testing the interface with assistive technology, namely the screen readers NVDA and Windows Narrator across multiple browsers.
• Accessibility testing: Our products support just over 50% of the Web Content Accessibility Guidelines (v2.1) accessibility criteria, and partially support another 35%, with only a couple of criteria not supported, such as very small screen support.; ; Accessibility audits against all the Web Content Accessibility Guidelines (v2.1) involved testing the interface with assistive technology, namely the screen readers NVDA and Windows Narrator across multiple browsers.
• API: Yes
• What users can and can't do using the API: API can be used to integrate with HART to review and curate data. APIs can also be used to run NLP and AI across the dataset to receive the results without the human-in-the-loop. Comprehensive documentation and schemas on Swagger. Users will not be able to change or alter the core NLP search functionality or underlying model via the API but the users will be able to integrate and view and export results.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: There are various ways that the service and the product can be customised specific to the requirements of the client. This can be done via our Core NLP search and extraction or downstream applications for reviewing and visualising results. We can also customise our services in terms of project maintenance and management. Please contact us to discuss these options.

Scaling

• Independence of resources: All customer deployments will have a Support Team member assisting from a technical perspective. As well as our Professional Services team helping from an Account Management perspective for training and useability.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: IQVIA has implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. All data assets are assessed against and information Classification Level in order for the appropriate safeguards and controls to be implemented. The control sets cover the following areas: Access Control; HR Security; Compliance; Asset Management; Physical Security; Operational.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are various ways to export data, either via the UI, APIs or orchestration platforms for automatic feeds. These options can be discussed with the clients to ensure that the appropriate approach is chosen.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • DB
  • SQL
  • JSON
  • Others can be added/discussed with clients.
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • HL7
  • FHIR
  • Excel
  • SQL
  • JSON
  • PDFs
  • Txt

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: IQVIA has implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred using secured communications. Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: IQVIA has implemented a Global Information Assurance Framework to provide information assurance to information assets. It is based on industry standards and regulations including GDPR, HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. The framework includes the management of Risk, Cryptography, Change, vulnerability and monitoring and these policies and controls apply to the management of the data that is in transit. Data is transferred using secured communications. Our approach ensures a high level of data protection, security and confidentiality in our Products and Service.

Availability and resilience

• Guaranteed availability: N/A
• Approach to resilience: Heavily dependent on product offering, best discussed with client on contract start.
• Outage reporting: Service outages are communicated to internal stakeholders and external key contacts by the IQVIA Service Delivery team in line with ITIL Service Management processes.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: This will depend on the service provided. RBC will be configured according to clients need. Available SSO, LDAP, Azure.
• Access restrictions in management interfaces and support channels: Interfaces and support channels System Admins will govern who can access the service in addition to the authentication management access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (UKAS accredited certificate)
• ISO/IEC 27001 accreditation date: 4/12/2023
• What the ISO/IEC 27001 doesn’t cover: There are no exclusions to the ISO 27001 Statement of Applicability.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27017:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/IEC 27017
• Information security policies and processes: IQVIA manages Information Security through a Global Integrated Information Security Framework (IISF). The ISSF is based on industry standards and regulations including HITRUST, the ISO 27000 family, COBIT, HIPAA, HITECH and NIST. IQVIA’s approach ensures a high level of data protection, security, and confidentiality.; The IISF comprises three types of materials (policy, standards, and procedures/work instructions). At the highest level of the IISF are the Corporate Policies which include the Integrated Information Security Framework Policy and the following policies:; ; • Data Classification Policy: The Data Classification Policy ensures that information assets can be classified for appropriate controls to be implemented to safeguard and protect these assets.; ; • Acceptable Use of IQVIA Information Technology Assets Policy: This defines the rules for appropriate usage of IQVIA information assets and systems.; ; The IQVIA EMEA Information Security Management System (ISMS) team have an established ISO 27001 certified ISMS and adopt the IISF global policies. Internal audits of the EMEA ISMS are conducted to assess the effectiveness of the ISMS and compliance with business policies and processes. Please see IQVIA's Doing the Right Thing for more information - https://www.iqvia.com/-/media/iqvia/pdfs/about-us/doing-the-right-thing/iqvia-code-of-conduct-english-en.pdf?la=en&hash=2972A691389DED5EC964C1FB3431962164489A40

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The IQVIA Service Delivery team follow an Operational Change Management process aligned with ITIL standards.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: To protect the Confidentiality, Integrity, and Availability of the service, IQVIA’s Vulnerability Management process consists of Risk Assessment, Vulnerability and Penetration tests which includes OWASP testing. IQVIA’s Change, Patch and Asset management processes help in identifying and mitigating the vulnerabilities and the associated risks.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Protective monitoring process includes review of access and resource requests, system errors, system logs, security threats, weaknesses or vulnerabilities. These events are logged with a Service Desk and recorded in a Service Management System. Necessary remediation measures are taken to address the risks.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IQVIA has an integrated Incident and Problem Management process aligned with ITIL standards.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At IQVIA we understand our role as an effective steward of the environment, and we take seriously our responsibility. As members of the United Nations Global Compact, IQVIA aligned with four of the UNGC Sustainable Development Goals (SDG) in 2021. IQVIA is committed to the Science Based Target (SBT) initiative, and we have approved SBTis to guide our roadmap to net zero. Under the contract we will fight climate change through:; • Seeking to deliver additional environmental benefits, including reducing our greenhouse gas emissions, improving air quality, and working with our supply chain to adopt effective practices.; • Work to influence staff, suppliers, customers and communities to support environmental protection and improvement across the length of the contracts.

  Covid-19 recovery

  IQVIA understands the impact Covid-19 has had, and through our social value work we are committed to help local communities’ recover from the impact of the pandemic. Whilst most of these activities are addressed through other TOMs, to further our support we also ensure that we are:; • Creating employment and re-training opportunities for those left unemployed by COVID-19.; • Ensuring support for the social, physical and mental health of employees affected by COVID-19.; • Guaranteeing appropriate workplace conditions that support the COVID-19recovery effort including remote working, and sustainable travel solutions.

  Tackling economic inequality

  IQVIA is committed to tackling economic inequality through the creation of new jobs, develop our workforces’ skills, and increasing our supply chain capacity.; Some of the ways we achieve this through:; • Creating training opportunities for young people through schools, colleges, work experience and apprenticeships.; • Creating employment opportunities, particularly for those who face barriers to employment.; • Diversifying our supply chain including new businesses and entrepreneurs, start-ups, SMEs and VCSEs.; • Taking action to identify and manage cyber security risks internally and across our supply chain.

  Equal opportunity

  IQVIA is committed to providing a workplace of equal opportunity with embedded inclusive working practices supported by our diversity, inclusion and belonging strategy. These include fair pay practices, transparent promotion opportunities, and supporting in-work progression with development and training for all, including those from disadvantaged and minority groups who may face most barriers to accessing higher paid work. ; Some of our examples are: ; • Working as a Disability Confident Employer and ensuring accessible recruitment practices.; • Offering Apprenticeships at all levels. ; • Providing flexible and remote working opportunities for all employees. ; • Focus on identifying and mitigating modern slavery, including through our supply chain.

  Wellbeing

  The wellbeing of staff, suppliers and communities is core to IQVIA’s ways of working. Some of the ways we achieve this through:; • Taking demonstratable action to support health and wellbeing of our workforce, including their physical and mental health.; • We influence staff, suppliers, customers, and communities to focus on their health and wellbeing and provide opportunities for engagement with the community.; • We collaborate with our staff, stakeholders and communities in the co-design and delivery of targeted interventions to support strong, integrated communities.

Pricing

• Price: £50,000 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Discussed with client during sales process.
• Link to free trial: N/A

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nhssolutions@iqvia.com. Tell them what format you need. It will help if you say what assistive technology you use.