RELIANCE HIGH-TECH LIMITED

Avigilon Alta Video Cloud Surveillance provided by Reliance High Tech

The Avigilon Alta solution is a flexible, cloud-based video surveillance system with end-to-end security and always-on, AI-powered video analytics. It features Alta cameras, the Alta Video cloud management system, and Alta Cloud Connectors for storage and analytics. The components adhere to industry standards like ONVIF for compatibility.

Features

• It allows access and management of security cameras from-the cloud.
• Analyses all video feeds from all connected cameras in real-time.
• Uses machine learning to identify objects/events within the video-footage.
• Sends alerts based on predefined rules and unusual activity detection.
• Helps security-personnel focus on important events by filtering-out irrelevant footage.
• Provides an Open API for flexible automation and integration.
• Support for advanced-integration with select Motorola products including Alta-Access(OpenPath).
• Enables quick searching of recorded footage based on specific criteria.
• Leverages artificial intelligence for advanced video analysis and detection capabilities.
• Enables tracking of vehicle licence plates and alerting.

Benefits

• Alta-Aware analyses video feeds from cameras constantly, identifying objects/events.
• The system sends alerts based on predefined rules or unusual-activity-detection.
• Adaptable, small/large enterprises. Simple plug/play internet-connected Aware-cloud-cameras.
• Access your security system from anywhere with an internet-connection.
• Alta-Aware leverages machine learning for improved threat-detection and analysis over-time.
• Integrates with existing security equipment-and-sensors you might already-have.
• Designed for a user-friendly experience for monitoring/managing your security-system.
• Potentially reduces the need for on-premise hardware and simplifies maintenance.
• Intends to prevent security incidents through real-time monitoring and alerts.
• Quickly search through recorded footage based on specific events/objects/timeframes.

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

414928919085562

Contact

Nicola Verrier
08451210802
info@reliancehightech.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Avigilon ALTA Access https://www.avigilon.com/access-control/cloud
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Internet Access: A persistent outbound internet connection.
  • Alta Aware is subscription-service, customers required to licence the connected-cameras
  • Client Viewing Requirements
  • Mobile APP Requirements
  • Avigilon Cloud cameras require Power over Ethernet (PoE)
  • Alta Cloud Connectors supports select 3rd-party video cameras via ONVIF/TRSP

User support

• Email or online ticketing support: Yes
• Support response times: Reliance provides email and online ticketing via our centralised service platform. Both in out of normal business hours we respond within 20 minutes, then progressed according to priority and agreed SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Reliance provides structured support packages aligned to familiar Bronze, Silver and Gold contract levels. Each package sets out the agreed support scope, service hours, escalation routes, reporting and service review arrangements, with service levels tailored to the client’s operational risk and estate complexity. Pricing is provided on a per-client basis because it depends on factors such as the size and configuration of the solution, the number of sites and users, integration requirements, and the response cover required.; ; Support is delivered through a combination of triage and remote support and nationwide field engineering. Where applicable, issues are assessed remotely first to confirm impact, identify the cause and, where possible, restore service without a site visit. If attendance is required, we deploy suitably skilled engineers from our nationwide team, supported by in-house technical specialists.; ; Service levels are agreed per client, but for most operationally critical environments we typically work to a 4-hour response for critical incidents, with clear communication throughout and progress tracked via our centralised service platform. Where the requirement calls for enhanced assurance and faster outcomes, we can also provide dedicated on-site engineering resource, including embedded support, to suit the estate, operating hours and governance needs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Reliance helps users get started through a structured onboarding approach that makes sure the service is set up correctly, users are confident, and day-to-day operations run smoothly from the outset. We begin by confirming the buyer’s requirements, user roles and operational workflows, then support initial configuration, user set-up and integration checks as required.; ; We provide a mix of training and guidance to suit different teams and locations. This typically includes onboarding sessions, role-based user training, and administrator training for those responsible for managing users, permissions and site settings. Where the estate or operational model benefits from it, we can also deliver on-site training and floor-walking to support go-live.; ; Users are supported with clear documentation, quick reference guides and agreed operating procedures, alongside access to our centralised service platform for raising and tracking queries. After go-live, we offer follow-up sessions to reinforce best practice, introduce new features and ensure the service continues to meet the buyer’s needs over time.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online training videos
• End-of-contract data extraction: At contract end, Reliance works with the buyer to agree what data needs to be extracted and in what format (for example user and access records, event and alarm history, audit logs, reports and configuration information). We then support export and handover using the platform’s reporting and export functions, and where appropriate API-based extracts for structured datasets. Any data retention and deletion is carried out in line with the agreed exit plan, contractual requirements and the buyer’s governance policies, with written confirmation of completion.
• End-of-contract process: At the end of the contract, Reliance follows an agreed exit plan to ensure an orderly handover and no loss of critical information. We confirm the end date, access requirements and responsibilities, then support the buyer to export relevant data and reports (for example audit history and event logs) and capture a final system configuration record for governance. We also complete account closure activities such as removing or transferring user access, closing open tickets, and providing a final service summary.; ; Included in the contract price is standard offboarding support including exit planning meetings, guidance on available export options, reasonable assistance to run standard exports, and administrative closure of the service. Additional cost may apply where the buyer requires enhanced exit services, such as large-scale or bespoke data extracts, API-led exports, extended support hours, on-site assistance, third-party coordination, or continued access beyond the contract end date. Any additional costs are agreed in advance and priced based on scope, complexity and the time required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Reliance provides onboarding and offboarding documentation in accessible, commonly used digital formats (typically Word and tagged PDF) so buyers can use their preferred tools, including screen readers, zoom and display settings. Documents are written in plain language, with clear headings, consistent structure, meaningful link text and tables used only where they aid understanding. We avoid embedding key information solely in images and, where screenshots are helpful, we provide accompanying text to explain the steps.; ; Where required, we can supply large-print versions, reflow-friendly layouts and alternative formats agreed with the buyer. For offboarding, we provide clear, step-by-step instructions covering access removal, data export/retention decisions and handover activities, with named points of contact for support. If the buyer has specific accessibility standards or internal templates, we will align our documentation to those requirements as part of mobilisation.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: While the core functionality of Avigilon Alta Video is consistent across platforms, the choice between the web browser and the mobile app usually depends on whether you are conducting a deep forensic investigation or performing a quick security "triage" while on the move.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The Avigilon APA is the administrative and partner-facing platforms used to provision, deploy, and manage systems at scale.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Supported Elements: Includes high-contrast modes, logical heading structures, and support for standard keyboard navigation. Adjustable Text/UI: The browser-based interface supports native browser zooming (up to 200%) without breaking the layout. Audio Analytics Alerts: Provides visual cues (on-screen pop-ups and map icons) for audio events like screaming or glass breaking, ensuring users with hearing impairments can still respond to acoustic threats. High Contrast: The "Dark Mode" and high-contrast dashboard designs assist users with low vision.
• API: Yes
• What users can and can't do using the API: The Avigilon Alta Video Open API (Swagger-based) allows developers to automate workflows and integrate video intelligence into third-party applications.; ; Setup and Modification Capabilities; Service Setup: Users can programmatically provision the system by creating Organizations, Sites, and Device Groups. It allows for the automated onboarding of cameras and Cloud Connectors using deployment keys or CSV imports.; ; Configuration Changes: The API enables bulk updates to Security and System Rules. Users can modify alarm triggers, update user permissions/roles, and manage AI-driven metadata (like adding labels to objects).; ; Operational Integration: Beyond setup, the API is used to retrieve real-time event data, trigger external actions (like locking a door in a third-party app), and query Smart Search™ metadata for custom reporting.; ; Limitations; Hardware Settings: A significant constraint is that certain granular hardware parameters—such as camera resolution and frame rates—often cannot be changed via the cloud API and must be configured directly on the device or through the local UI.; Proprietary Security: Users cannot bypass the hardened Alta Linux filesystem; the API only interacts with the application layer.; Licensing: Setup is limited by active subscriptions; the API cannot bypass license enforcement or auto-renew services.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes, buyers can extensively customize the Avigilon Alta Video service across the user interface, system logic, and technical integrations to suit specific operational needs.; 1. Interface & Monitoring; Users can create custom dashboards for activity feeds, occupancy tracking, and device status. Viewing experiences are personalized through custom video layouts and "Smart Rotation," which automatically prioritizes feeds with active AI triggers. Additionally, buyers can upload site-specific maps and floor plans to visualize their security environment geographically.; 2. Logic & AI Rules; The system’s "brains" are highly configurable. Buyers can define Smart Rules for specific alerts (e.g., loitering, line-crossing, or unrecognized license plates) and create custom watchlists for people of interest. Individual camera profiles can also be customized to adjust recording resolutions, metadata retention, and privacy masks.; 3. Technical Ecosystem; Through an Open API and a marketplace of 100+ integrations, buyers can build custom workflows that connect video alerts to third-party tools like Slack, Microsoft Teams, or HR software. While the core SaaS branding is fixed, the system's flexibility allows it to function as a tailored hub for a global security stack.

Scaling

• Independence of resources: Avigilon Alta Video is delivered on a multi-tenant cloud platform designed to isolate each customer logically so other tenants cannot access your video, metadata or credentials. Platform capacity is managed to prevent “noisy neighbour” impacts, and key processing (including analytics) can run at the edge to reduce reliance on shared cloud compute. Data is encrypted in transit and at rest using customer-specific keys. Administrative access is controlled and only provided where explicitly granted (for example temporary co-management), with all actions recorded in audit logs. Independent assurance, including SOC 2 Type II (where applicable), supports validation of these controls.

Analytics

• Service usage metrics: Yes
• Metrics types: Avigilon Alta Video provides service usage metrics via the web portal, scheduled reports and (where enabled) API access. Metrics typically include system health (camera and connector online/offline status, bandwidth usage, storage/retention and firmware/update status), operational intelligence (people/vehicle counts, traffic flow/heatmaps and analytics event volumes), and security/audit data (Smart Rules and alarm frequency, active users and login activity, and detailed audit logs showing user actions such as viewing, configuration changes and exports). Role-based permissions control who can access each metric and report.
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Avigilon Alta Video

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Other
• Other data at rest protection approach: Avigilon Alta Video secures data at rest using AES-256 encryption across all storage tiers. On edge devices (cameras and Cloud Connectors), a proprietary hardened Linux OS prevents direct file access, while a Trusted Platform Module (TPM) chip protects unique encryption keys and certificates.; ; In the cloud, data is logically isolated in multi-tenant environments with customer-specific keys. All footage and metadata are digitally signed to prevent and detect tampering. Ultimately, you maintain ownership; the system provides the encryption keys, allowing you to decrypt and view your data offline if needed.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Users export data from Alta through the web portal using role-based permissions. Video clips can be exported (typically MP4) by selecting cameras and time ranges, with snapshots exported as JPG/PNG. Larger exports can be handled via a download manager to improve reliability. Exported clips can be integrity checked using digital signing and verification tools. Users can also export operational and analytical outputs such as people counting/occupancy reports and device inventories (typically CSV). Administrators can export audit logs (CSV) and download diagnostic log bundles for support. Where required, bulk retention/export can be supported via configured backups to customer-owned storage (deployment dependent).
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • MP4
  • JPG
  • PNG
  • PDF
  • JSON
  • ZIP
  • TAR.GZ
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JPG
  • PNG
  • PEM
  • CRT
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Video Streaming: DTLS and WebRTC; While management data uses standard TLS, the actual video streams (live and recorded) utilize specialized protocols for low-latency security.; ; DTLS (Datagram Transport Layer Security): Video streams are encrypted using DTLS, which provides the same security guarantees as TLS but is optimized for the streaming nature of video data.; ; SRTP: The media itself is typically wrapped in Secure Real-time Transport Protocol (SRTP), ensuring the video packets cannot be intercepted or viewed by unauthorized parties.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Connection Path Protocol Used Security Level; Camera to Cloud TLS 1.2 / 1.3 (mTLS) High (Encrypted & Verified); Live Video Viewing DTLS / WebRTC High (Low-latency Encryption); Browser to Portal HTTPS (TLS 1.2+) High (Standard Secure Web); Legacy Protocols SSL / TLS < 1.2 Blocked (Insecure)

Availability and resilience

• Guaranteed availability: Uptime and Availability While the standard public-facing Terms of Service state that Avigilon uses "commercially reasonable efforts" to maintain 24/7/365 availability, Target Uptime: The platform generally aims for 99.9% availability for its core cloud services (Aware portal and management). Maintenance: Planned maintenance is usually scheduled during off-peak hours and is communicated in advance via the Avigilon Status Page, which provides real-time reporting and incident history. Avigilon Alta’s Terms of Service are available here https://www.avigilon.com/terms-of-service
• Approach to resilience: Available on request
• Outage reporting: Public Dashboard - https://status.avigilon.com/; ; You can subscribe to updates via email, Slack or Google Chat

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: User Authentication Methods; ; SAML 2.0 Single Sign-On (SSO): This is the recommended method for enterprise and public sector users. It allows you to use your existing identity provider—such as Microsoft Entra ID (Azure AD), Okta, Google, or ADFS—to log in.; ; Two-Factor Authentication (2FA): For accounts not using SSO, 2FA can be mandated at the user or group level. It typically uses TOTP (Time-based One-Time Password) apps like Google Authenticator or Authy.; ; Local Accounts: While less common for large deployments, the system supports local email/password accounts. These use high-strength hashing (PBKDF2 with SHA-512) to protect credentials.
• Access restrictions in management interfaces and support channels: Avigilon Alta Video restricts access through role-based access control (RBAC), allowing administrators to limit users to specific sites/cameras and enable only required permissions (for example live view, playback, PTZ, export and configuration). Access to management interfaces can be enforced through SSO (SAML 2.0, e.g. Entra ID) and/or multi-factor authentication. Support access is restricted by default: Avigilon/partners have no visibility of customer data unless the customer explicitly enables temporary co-management access, which can be time-limited and automatically revoked. All user and support activity is captured in audit logs, providing a full record of access and administrative actions.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: User Authentication Methods; ; SAML 2.0 Single Sign-On (SSO): This is the recommended method for enterprise and public sector users. It allows you to use your existing identity provider—such as Microsoft Entra ID (Azure AD), Okta, Google, or ADFS—to log in.; ; Two-Factor Authentication (2FA): For accounts not using SSO, 2FA can be mandated at the user or group level. It typically uses TOTP (Time-based One-Time Password) apps like Google Authenticator or Authy.; ; Local Accounts: While less common for large deployments, the system supports local email/password accounts. These use high-strength hashing (PBKDF2 with SHA-512) to protect credentials.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Reliance operates a formal Information Security Management System (ISMS) aligned to ISO 27001 and supported by cloud security controls aligned to ISO 27017, with Cyber Essentials Plus providing additional assurance. Our information security policies cover areas including risk management, data handling and classification, access control, encryption, secure configuration, vulnerability and patch management, supplier assurance, incident management, logging and monitoring, business continuity, and change control.; ; Accountability sits with senior management, with day-to-day ownership held by our information security and IT team, alongside a dedicated in-house Information Security and Data Protection Officer who leads security and data protection governance. Policies are approved through management review, with risks and actions tracked in a central register and reported through agreed governance forums. Security incidents and control weaknesses follow a defined escalation route, with clear responsibilities for containment, investigation, corrective actions and client communications where applicable.; ; We ensure policies are followed through a combination of people, process and technical controls. This includes mandatory security awareness training at onboarding and refreshers, role-based access and least privilege, documented processes within our centralised service platform, internal audits and compliance checks, supplier vetting through our passport process, and continual improvement driven by audit findings, trend reporting and lessons learned.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Reliance manages configuration and change through documented controls within our service management platform and Asset Management Platform. Components are recorded as configuration items and assets, capturing location, ownership, model/serial, software and firmware versions, warranty and lifecycle status. Updates, moves and replacements are logged to maintain an audit trail through to decommissioning.; ; Changes follow a controlled workflow - request, triage, assessment, approval, implementation and validation. Security impact is reviewed, covering access control, authentication, data flows, network exposure, encryption and logging. Higher-risk changes use agreed methods of procedure, with testing and rollback plans where needed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Reliance assesses threats through a risk-based vulnerability management process aligned to our ISMS. We identify vulnerabilities through security monitoring, routine reviews and risk assessment, considering exploitability, exposure and business impact. Issues are logged, prioritised and tracked to closure with clear ownership.; ; Patches are deployed through controlled change management. Critical security updates are prioritised and implemented as quickly as practical, aligned to agreed service windows where needed. For higher-risk issues we accelerate deployment and apply interim mitigations if required.; ; Threat intelligence sources include vendor security advisories, CVE/NVD feeds, NCSC alerts and guidance, relevant CERT notifications, and third-party security testing outputs.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Protective monitoring identifies potential compromise through security logging, alerting and review of events across the IT environment and service processes. We look for indicators such as unusual account activity, repeated login failures, unexpected privilege changes, suspicious remote access, malware alerts and abnormal system behaviour.; ; If a potential compromise is identified, we follow our incident process - contain (isolate affected accounts/endpoints), preserve evidence, investigate, assess impact, remediate and implement corrective actions. Where a buyer service is affected, we escalate and communicate through agreed routes.; ; Response times are severity-led; critical security incidents are triaged immediately on discovery and escalated without delay.
• Incident management type: Supplier-defined controls
• Incident management approach: Reliance follows a documented incident management process aligned to ISO 27001, with continuity arrangements supported by ISO 22301. We use predefined procedures for common events such as suspected compromise, malware, unauthorised access and service disruption, covering triage, containment, escalation, communications and evidence handling.; ; Users report incidents via our 24/7/365 Service Help Desk by phone or email through our service platform. Incidents are logged, prioritised and progressed to agreed SLAs, with escalation to in-house specialists and regular updates.; ; We provide incident reports in line with severity and buyer governance, covering timeline, impact, actions taken, root cause (where confirmed) and corrective actions.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Reliance can provide a time-limited trial, demonstration or proof of concept on a case-by-case basis. It typically includes agreed access to the service for evaluation and basic onboarding support. It does not usually include full integration, large-scale configuration or ongoing managed support. Trial duration and scope depend on the requirement.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 3%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EY CertifyPoint
• ISO/IEC 27001 accreditation date: Tuesday 9 September 2025
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NSI
• ISO 9001 accreditation date: Saturday 1 February 2025
• What the ISO 9001 doesn’t cover: Nothing
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 6e5829ab-1a41-457d-a5b3-687d9a834625
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8eaf5009-ae9b-4ed9-acc6-bd2d01d5bef9
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO22301

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@reliancehightech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.