TWIN TECHNOLOGY LIMITED
TT Cloud Support
TTCloud Support covers a vast range of services from web hosting, website creation, maintenance and support, SEO to Single Record Asset Register, Capacity Planning as well as designing, setting up of help desk, determining their performance indicators and monitoring them. These complement the PaaS, IaaS and SaaS services.
Features
- Design
- Legacy to current developments
- Xamarin development specialists
- Sharepoint development specialists
- Agile development
- Application development
- Failing projects turnaround
- Code test, automation test, penetration test
Benefits
- Inhouse experienced teams
- Decades of programming and deployment expertise
- Latest coding languages used
- Legacy platforms and codes are understood
- Projects taken on without documentation and supplied after analysis
- Fixed price options available
- Full helpdesk and annual support options
Pricing
£375.00 to £850.00 a unit a day
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@twintechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
4 1 5 2 8 9 5 9 5 7 3 2 0 8 2
Contact
TWIN TECHNOLOGY LIMITED
Larry Rach
Telephone: 01923 228820
Email: sales@twintechnology.co.uk
Planning
- Planning service
- Yes
- How the planning service works
- A dedicated account manager and technical resource are assigned to support the implementation
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- A dedicated account manager oversees the training requirements for your need and allocates the training when and where required
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Depending on the solution, we offer free migration consultancy
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Our development platform is separated from the live environment, user testing and quality testing is done in a staging platform before being published to the live environment, ensuring that we have the best being produced and implemented.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- We will work with the client to support all the environments they require and additional charges may sometimes apply.
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- No support over weekends, unless with prior confirmation or built into the SLA
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AAA
- Web chat accessibility testing
- We have tested solutions, however we have not needed to provide this to a client yet.
- Support levels
- We are very flexible in our support offering and can cater for lots of variation and come up with bespoke pricing.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard
- PCI DSS accreditation date
- 28/04/2019
- What the PCI DSS doesn’t cover
- American Express and Diner Club transactions
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Equal opportunity
- Wellbeing
Fighting climate change
Twin Technology is dedicated to the continuous improvement, understanding and taking appropriate responsibility for any adverse environmental, social, and economic impacts of its consultative work. In doing so, Twin Technology considers impacts on a life-cycle basis and prioritises actions according to: alignment with the companies values, magnitude of impact, and compliance with any applicable regulations.Equal opportunity
Twin Technology has an equal opportunity policy already in place, It is our policy in recognition of all relevant legislation to ensure that there will be no discrimination on the grounds of colour, race, nationality, religion, gender, marital status, domestic circumstance, disability, sexual orientation, age, or any legal affiliation(s). This is a positive policy and it is the requirement of all staff, employed or contracted, to actively follow these requirements.Wellbeing
Twin Technology's acknowledges the importance of wellbeing and this is incorporated within it health and safety policy.
Twin Technology Ltd recognises that it has responsibilities for the health and safety of our workforce whilst at work and others who could be affected by our work activities. We will assess the hazards and risks faced by our workforce in the course of their work and take action to control those risks to an acceptable, tolerable level.
Our Managers and Supervisors are made aware of their responsibilities and required to take all reasonable precautions to ensure the safety, health and welfare of our workforce and anyone else likely to be affected by the operation of our business.
Pricing
- Price
- £375.00 to £850.00 a unit a day
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@twintechnology.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.