Netpremacy Limited

LumApps Employee Communication Platform via Netpremacy

LumApps is a software editor operating in SaaS since 2012. LumApps digital workplace is a category leader that integrates with collaborative suites, Office 365 and Google Workspace. LumApps solutions create a digital workplace that helps organizations to transform the way they communicate, collaborate, and engage with their employees.


  • Integrated with Google Workspace: Authentication and synchronisation with Google
  • Profiled content: Appropriate information, depending on user profile
  • Branded Communication with Platform styles designer
  • Multilingual relevant communication
  • Widgets available (email, calendar, content list etc.)
  • Enriched User directory: Custom fields, skills, org. chart
  • Social features: communities to share information, photos, videos
  • Global search engine aggregates sources: contents, sites, Drive, user directory
  • Web Administration: Sites can be created by functional users
  • Executive communication - scheduling, ghostwriting and approval workflow


  • Create Digital workers, quickly onboard everyone in the digital world
  • Engage collaborators, spread corporate culture, ask for their feedback
  • Increase operational efficiency, tear down silos, provide the right information
  • Job board: Promote internal mobility.
  • Responsive design: offers high-quality user interface
  • Connect anywhere, responsive design allows advanced features access on tablets
  • Mobile portal for deskless workers
  • Integrated Google Workspace based intranet with custom design
  • Copy can be added by users, departments directly
  • Services via Netpremacy, LumApps Premier Partner in the UK


£15 to £60 a unit a year

Service documents

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G-Cloud 13

Service ID

4 1 5 2 9 0 2 8 7 5 3 7 9 3 3


Netpremacy Limited Andrew Eden
Telephone: 0113 366 2008

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
Internet Connectivity with a modern web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/5 Access to Netpremacy's Cloud Support Services is available by taking out an optional additional service contract and is listed separately from our LumApps services.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
Additional Netpremacy support is available at additional cost and is listed separately under Cloud Support as an optional service.
Support available to third parties

Onboarding and offboarding

Getting started
Online training, user documentation and onsite if required
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Upon termination all data is supplied by in a readable format.
End-of-contract process
Customers can export data, must complete before service expiry. Data is deleted after service end.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Differences between the mobile and desktop service
Responsive design for tablets and desktop.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Customisation available
Description of customisation
LumApps helps you manage your business apps to give an easy and customized access to users based on their permissions.


Independence of resources
Developed on highly scalable PAAS, hosted on Google cloud.
Already supporting 1,000s of customers.
Application developed using multi tenanted design principles.


Service usage metrics
Metrics types
Traffic, engagement and user adoption metrics
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
LumApps, Zendesk, Google Workspace, GCP, RingCentral

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Google docs, CSV
Data export formats
  • CSV
  • Other
Other data export formats
  • Google Docs
  • Google Workspace apps
Data import formats
  • CSV
  • Other
Other data import formats
Google Docs

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99% uptime
Approach to resilience
All data is redundantly stored across a minimum of 3 data centres, and all services are designed to leverage the redundant data centre infrastructure powering Google services.
Outage reporting
Google provides customer alerts and a public uptime dashboard here: The dashboard advises across the Google Workspace services on degradation or downtime.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Google Single Sign On via OAuth or via Username/Password
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Ernst & Young
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Any service not listed on the ISO certificate is not covered.
ISO 28000:2007 certification
CSA STAR certification
CSA STAR accreditation date
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Ferpa

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Our customers and regulators expect independent verification of security, privacy and compliance controls. Google undergoes several independent third party audits on a regular basis to provide this assurance. This means that an independent auditor has examined the controls present in our data centers, infrastructure and operations.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type
Supplier-defined controls
Incident management approach
If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

At Netpremacy we create infrastructure, support communities and enable growth to deliver community benefits and additional social value. We use resources efficiently to reduce waste and maximise value. We play our part to reduce air pollution, noise, vibration and nuisance within local communities to improve health. Promote sustainable and ethical procurement, promoting green and blue space and increasing biodiversity net gain in recognition of the social value this brings.
Covid-19 recovery

Covid-19 recovery

We work with vendors to support the Covid-19 recovery, from video conferencing to virtual agents to remote work security, Google Cloud is committed to providing organisations tools they need to keep moving forward for Covid 19 recovery. Google has committed $80m and 50,000 hours of pro bono support to the Covid 19 response - focusing efforts on health science, economic relief and recovery and distance learning. At Netpremacy we are providing work opportunities for small, medium, micro-sized businesses, social enterprises and minority owned businesses. Procuring goods and services locally where possible. Supporting small, medium, micro-sized businesses, social enterprises and minority owned businesses to improve capability and grow sustainably.
Tackling economic inequality

Tackling economic inequality

At Netpremacy we carry out volunteering activities that deliver benefits to local communities. Partnering with national charities through our Trust Building Better Futures to support employment opportunities and environmental regeneration to meet local needs. Work with local charities on key themes to deliver additional benefits to the communities. We work with education and training providers, industry bodies and charities to offer curriculum support and work experience opportunities and supporting our people to live healthier lives.


£15 to £60 a unit a year
Discount for educational organisations
Free trial available
Description of free trial
30 days
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.