Endava (UK) Limited

Business Intelligence

Either bringing your data to life through reporting services or migrating desperate platforms to the cloud, we work with all the leading technologies to build user focused actionable analytics.

Features

• Build reporting MI/BI platforms from scratch
• Build reporting MI/BI platforms using leading technology
• Migration from on premise to cloud
• Migration from multiple systems into one
• Real time reporting
• Enrich data quality
• Interactive dashboards and reports
• Predictive Analytics and recommendations
• KPI, actionable insights, performance monitoring
• Data Science integration

Benefits

• Self Service BI & Analytics
• User journey planning
• Design UI/UX experts
• Agile delivery
• Productivity improvements (reduce those Excel tasks)
• Performance reviews
• Automation
• Report data governance (row level access)
• Master Data Management
• End to end data strategy

£320 to £1,300 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

415457776461540

Contact

Jelena Jecmenic
+38651360032
jelena.jecmenic@endava.com

Planning

• Planning service: Yes
• How the planning service works: We follow our home grown data strategy framework in the early stage of planning and scoping a project. This includes understanding the business and its model; Reviewing process, technology and people. Classify the data and system architecture and identify gaps or restrictions; Explore and evaluate data processes; Define the data project, build a use case(s) flow identify data requirements; Review and understand next steps and review decisions and assumptions
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: A number of training courses and documentation available as well as up-skilling during the project as required by the customer
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Either use your existing framework or create a new one from scratch using our best practices and recommendations. This usually follows a data and analytics review to identify the scope and project planning.; ; In general, the project team(s) includes a combination of the following roles: Data Consultants, Data scientist, Data Architect, Data Analyst, Data Engineers and DevOps, for delivering an end to end solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Public Cloud
  • Private Cloud
  • Hybrid Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have data quality and testing teams available. Full end to end testing plans defined and carried out for all projects. Testing can be done using Agile methodology and test in parallel with development

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We build a business-focused service desk with smart contracts building in transparent incentives that encourage a long-term partnership and vision to drive down costs, drive up satisfaction and deliver a personalised and optimised user experience. We achieve this by investing in research and analysis to target call reduction, by implementing automation and self-service that users want to use, and through development of first class service delivery, tools and process engineering to design in efficiency and customer satisfaction. By harnessing our extensive knowledge-base built through delivering support services to over 10,000 end users for global organisations, across 60 countries, we optimise our service to all clients by spotting patterns in this rich source of data. Our Service Desk operations are managed within our Information Security Management System certified to ISO 27001, while our staff are screened to BS 7858 standards. We ensure excellence in delivery and have been awarded a top 3 position in the last four years of Service Desk Institute awards. We partner with the Service Desk Institute and regularly assess customer satisfaction to ensure we maintain our standard of over 90 percent “satisfied” and “very satisfied” Service Desk users, measured through both our own and independent surveys.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are agreed as the service commitment with the Client, both in the services to be delivered and response to service demand. Weekend response times are part of that agreement.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Support levels and costs are agreed with each client. We provide technial account managers and engineers as required.
• Support levels: Support levels and costs are agreed with each client. We provide technial account managers and engineers as required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: N/a
• ISO/IEC 27001 accreditation date: N/a
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC Type II Report

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  On climate change We identify aspects of our business that impact the environment and comply with all relevant legislation and regulatory controls in each of our locations. We consume material goods in moderation, extend the lifecycle of our IT equipment, and thoughtfully manage and reduce waste. We also play our part in tackling broader environmental issues by supporting local community projects. Our Environmental Reporting Steering Committee is a management level body responsible for managing day-to-day activities related to Endava’s environmental performance and mitigating environment and climate-related risks. This committee meets on a monthly basis and discusses and signs off on processes, controls and strategy as well as on environmental reporting methodology. It is also responsible for providing regular updates to the Endava Board. The Committee includes senior management from across Endava, including the CFO, Group General Counsel and Head of ESG. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Covid-19 recovery

  Endava’s people volunteer their time and expertise to local causes, bringing our values to life in practical ways. In response to COVID-19, they stepped up, including by helping local communities build health and safety digital solutions, creating 3D printed face mask components when personal protective equipment (PPE) was in short supply, and organising a global fundraising campaign to support hospitals and charities. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Tackling economic inequality

  As good corporate citizens, we are passionate about partnerships that support the communities where we live and work and the broader technology and services industry – it’s how we meaningfully bring our values to life. We are immensely proud of our social impact work over the past two decades – especially in our Central European locations, where we have supported local growth by providing sustainable career opportunities and joined local community projects. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Equal opportunity

  Endava is a place where we can all be authentic and inspired and collaborate across boundaries as part of highly effective teams. Our aim is to create a working environment that offers both equality and equity of career opportunity based on merit, powered by development opportunities such as the Endava University learning platform, Pass It On sessions, and regular employee engagement by our CEO and senior leaders. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

  Wellbeing

  To enable our people to grow and stay connected, we introduced Endava Wellbeing in 2020. The programme brings together a wealth of tools and resources organised around four key pillars – Mind, Body, Home and Community. The programme encourages exploration of the mechanics of the Mind, discovering the most critical steps in taking care of the Body, examining the need for digital detoxing at Home and learning about the important role Community plays in having a sense of belonging. Endava We Care (Sustainability Report) - https://www.endava.com/who-we-are/sustainability-at-endava

Pricing

• Price: £320 to £1,300 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jelena.jecmenic@endava.com. Tell them what format you need. It will help if you say what assistive technology you use.