SAP UK Ltd

SAP Fieldglass Services Procurement

The SAP® Fieldglass Services Procurement application streamlines and automates essential processes, such as vendor selection, on-boarding and off-boarding, and time and deliverable tracking and invoicing.

Features

• Easy requisition creation (job descriptions pre-populated etc)
• Requisition distribution
• Candidate review
• Candidate Portal
• Talent Pool
• Decision Wizard for, e.g. worker classification
• Accurate billing and invoicing and seamless integration with AP
• Vendor performance metrics and supplier qualification and vetting
• Onboarding functionality for personnel, e.g. background checks, asset management
• Talent attraction and management

Benefits

• Complete visibility into total external services, contingent and contractor spend
• Detailed reporting into location, work and duration of resources
• Ability to ensure resource allocation
• Process automation of entire contingent and services hiring process
• Proper worker classification, e.g. contingent/temp, SOW, independent contractor
• Cost savings, rate rationalization, vendor consolidation and selection
• Accurate billing and invoicing and seamless integration with AP
• Vendor performance metrics and supplier qualification and vetting
• Onboarding functionality for personnel, e.g. background checks, asset management
• Talent attraction and management

£60,667.50 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

415470397485193

Contact

David Dinsdale
+44 870 608 4000
UKPublicSector@sap.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: SAP Fieldglass' maintenance windows are as follows:; ; North America; ; • Sunday 4:00 a.m. UTC; ; • Saturday 10:00 p.m. CST or 11 p.m. CDT. (Duration = 4 hours); ; EMEA; ; • Saturday 10 p.m. UTC; ; • Saturday 11 p.m. CET or Saturday 11:59 p.m. CEST. (Duration = 4 hours); ; All Data Centers; https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html?search=Service+Level+Agreement&sort=latest_desc&tag=language%3Aenglish&pdf-asset=c6188734-927d-0010-87a3-c30de2ffd8ff&page=6
• System requirements:
  • SAP Fieldglass accessible using common internet browser
  • No need for software or plugin installation
  • Pentium 4 processor or higher (machines made since 2001)
  • Requires 100MB free hard drive space and 128MB of RAM

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Details including resolution targets and ongoing communications can be found in the Support Policy for SAP Cloud Services (https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html?search=Support&sort=title_asc&tag=language%3Aenglish&pdf-asset=54f6e6c2-3d7d-0010-87a3-c30de2ffd8ff&page=1)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: SAP Fieldglass offers Enterprise Support and Preferred Success as support options.; ; More details including resolution targets and ongoing communications can be found in the Support Policy for SAP Cloud Services (https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html?search=Support&sort=title_asc&tag=language%3Aenglish&pdf-asset=54f6e6c2-3d7d-0010-87a3-c30de2ffd8ff&page=1)
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The SAP Fieldglass Implementation team will provide the following training services to Customer as a component of the Deployment Services:; ; Up to 2 Customer Training Sessions for Customer Training/PMO Resources (delivered remotely); Support for Application Demonstration during End User Training; up to 3 sessions (delivered remotely); Support for up to 2 Supplier Training Sessions (delivered remotely); ; User Documentation: All user and training materials are tailored to the customer organisation’s users. The customer organisation is the owner of the materials and has full access to edit and update information as needed. Typical training materials include:; • Quick Reference Guides – A two-page guide covering common topics available for suppliers, workers, manager, and program office ; • Reference Guides – Detailed step-by-step guides available for suppliers (administrator and transactional), program office, reporting team, and managers ; • Online Help – Help topics within SAP Fieldglass, available for all users ; • Contextual Help – Configurable field level guidance for the end user ; • Did You Know Webinars – Educational sessions delivered via webinar to our customers and MSP partners ; • Chat - Your hiring managers, approvers, and suppliers are never alone
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: On termination of services, the exit plan shall consist of the following:; ; (a) SAP Fieldglass shall provide Customer with a copy of Customer’s data from SAP Fieldglass, in a manner reasonably requested by Customer via CSV; and; ; (b) All personally identifiable information (PII) data is then erased.; ; (c) Access to SAP Fieldglass personnel as reasonably required to assist in the transfer of Customer Data.; ; (d) Physical deletion of customer data must be formally requested by customer
• End-of-contract process: On termination of services, the exit plan shall consist of the following:; ; (a) SAP Fieldglass shall provide Customer with a copy of Customer’s data from SAP Fieldglass, in a manner reasonably requested by Customer via CSV; and; ; (b) All personally identifiable information (PII) data is then erased.; ; (c) Access to SAP Fieldglass personnel as reasonably required to assist in the transfer of Customer Data.; ; (d) Physical deletion of customer data must be formally requested by customer.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: SAP Fieldglass can be used on most mobile devices including iPhones, Androids, iPad, and tablets. Mobile-specific functionality has also been developed to support approvals of all work items, creating work order revisions for workers, and closing workers.; ; The Fieldglass platform is mobile responsive and all functions available on the desktop are available on mobile devices such as an iPad.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: SAP Fieldglass was designed to be a self-service tool used by all parties involved in the workflow process—not just by specialized vendor on-site personnel. As a result, its "walk up and use" interface with a customizable dashboard is extremely intuitive. Our decision wizard, two-click requisition and rate guidance simplify the req creation process, ideal for a first time or infrequent user. The guided user interface helps educate and lead the user through the fulfillment process so that they know where they are at in the process and what is next.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: SAP Fieldglass is committed to ensuring that all users are able to successfully navigate and complete basic transactions in the system. SAP Fieldglass has achieved 100% compliance against WCAG 2.0 Level AA criteria and 84% compliance against WCAG 2.1 Level AA criteria. On an ongoing basis, accessibility enhancements are considered during the planning phase for each major release of the application. A formal Quality Assurance function is in place to ensure our accessibility stance remains strong and does not erode over time. Accessibility training and documentation is also available for the development and testing staff members.
• API: Yes
• What users can and can't do using the API: Comprehensive, publicly available information about SAP Fieldglass integrations can be found at the following link:; ; https://help.sap.com/viewer/product/SAP_FIELDGLASS_INTEGRATION/cloud/en-US; ; A PDF version of the API catalog (referred to as SAP Fieldglass Connector Library), can be found here:; ; https://help.sap.com/doc/e7d299ced5014db7bf04be1237c8efdc/cloud/en-US/SAPFieldglassConnectorLibrary.pdf
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SAP Fieldglass is highly configurable and supports the configuration of business rules by different organizational segments. In addition, administration components are associated with business units, sites, or cost centers to ensure that the relationship between elements is logical and enforced. Examples of administration components that are configurable include approval groups, job descriptions, vendor distribution lists, escalation settings, invoice billing schedules, rate cards and more. SAP Fieldglass is also designed to support customers with processes and workflows that differ by business area, location, and labor type through configuration. Approval workflows can be multi-tiered and conditionally based, driven by data-driven events such as budget, overtime, extensions, or even responses to custom or user-defined fields. Requisition distribution can be pre-configured based on the job description, and user roles can be configured to manage user access and data visibility. It is quite common for SAP Fieldglass customers to manage different labor types across many locations where each business area may have specific approval hierarchies that apply to only those positions hired within that business area. SAP Fieldglass also offers support for an unlimited number of custom fields.

Scaling

• Independence of resources: SAP Fieldglass has a natively written Active Performance Monitor. This always-on monitor captures and logs all system activity including concurrent user loads, page load times (both server time and last mile), SQL execution times, etc. This data can be drilled into by hour, minute, server, and user. CPU utilization is measured across all applications and SQL servers. Once a predetermined CPU threshold is exceeded (typically 60%), resources are scaled accordingly. SAP Fieldglass' DBAs and data storage teams monitor data storage capacity on an ongoing basis. Likewise, additional storage is proactively added once thresholds have been met.

Analytics

• Service usage metrics: Yes
• Metrics types: UK Government users with the appropriate user role permissions can access this information quickly and easily via our analytics module. We offer several predefined usage reports, such as "System Users" and "User Role Permissions", that detail each user's log in activity and permissions. These reports may be edited to include any other usage statistics or fields that UK Government would like to include.; ; SLA summaries and outstanding issue reviews can be provided at UK Government's request. Additionally, system uptime and page load metrics are calculated monthly, and can also be shared upon request.
• Reporting types:
  • API access
  • Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: ISO 27001
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: SAP Fieldglass supports various data import/export mechanisms:; ; Download; ; • List views provide real time data exported in CSV format; ; • Reports provide customizable data exported in XLS or CSV format; ; • Standard integration adapters provide data exported in CSV format (timesheet data, user data, etc.); ; • Custom integration adapters provide data exported in a client defined format, such as XML; ; Upload; ; • Standard integration adapters accept data of a pre-defined format in CSV files (user data, worker data, timesheet data, invoice data, etc.); ; • Custom integration adapters accept data in a client-defined format, such as XML
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • XLM
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLM
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: SAP Fieldglass both logically and physically separates systems with redundant dual vendor firewalls, VLANS, and locked down access lists. All WAN network traffic is encrypted with both VPN and protocol encryption. All external and most internal segments utilize protocol encryption (HTTPS, SSH, FTSP, SFTP).

Availability and resilience

• Guaranteed availability: SAP warrants at least 99.5% System Availability over any calendar month. Should SAP breach the System Availability warranty, Customer may be entitled to receive a credit equal to two percent (2%) of its Fees for the Cloud Service for that month for each one percent (1%) (or portion thereof) by which SAP fails to achieve such level, up to one hundred percent (100%) of the fees for such month (“Availability Credit”). The SLA and its terms are given here: https://www.sap.com/uk/about/trust-center/agreements/cloud/cloud-services.html?search=Service+Level+Agreement&sort=latest_desc&tag=language:english&pdf-asset=c6a6b115-a37d-0010-87a3-c30de2ffd8ff&page=1
• Approach to resilience: We host SAP Fieldglass in data centers with highly available infrastructure environments. Each component is redundant. Power is brought to the building through two entry point locations. This power is delivered to multiple power management modules (PWM) that interconnect multiple battery storage systems and multiple generators. The power to the cage is delivered in 220 two-phase with multipath routes to multiple PWMs that connect to split rail power distribution units (PDU) that have down line fuses to isolate rail shortage issues. Each infrastructure component has redundant power supplies and each system has multiple paths with each infrastructure component spilt on a backplane. All routers, firewalls, switches and content management appliances are redundant and are either in active-active or active-passive mode with state full failover. All network connectivity is redundant from datacenter Internet connects using multipath, to server farms using HP teaming. Web servers are configured in a load balanced farm using real time analysis on customer connections speeds. Database servers are clustered in active-active mode. All database cluster servers interconnect to highly available storage though redundant gigabit interconnects to redundant storage processors.; ; Databases are replicated to the disaster recovery site on a continuous basis for failover over operations when necessary.
• Outage reporting: With unplanned outages of the production environment, the SAP Fieldglass senior technical team immediately engages. The helpdesk is notified immediately and is updated as the issue is resolved. The helpdesk sends communications to clients to ensure they are aware of our actions. Once resolved, another communication is sent to clients, a root cause analysis is documented, a post mortem is held, and our outage log is updated.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All access for administration purposes must be conducted using SAP corporate laptops through the SAP corporate VPN which requires two-factor authentication using a valid machine certificate. RSA. Only terminal jump host access is permits to ensure desktop isolation. Finally, from there, staff must use another two-factor system, DUO security, to access infrastructure servers.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Our current auditor is PWC
• ISO/IEC 27001 accreditation date: 13/12/2019
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the management of information security in SAP Fieldglass' information technology and infrastructure supporting the design, development, and implementation of the SAP Fieldglass Solution.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 13/12/2019
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The entire SAP Fieldglass solution is covered including all the following locations: ; SAP Fieldglass locations in scope: • Corporate Headquarters Chicago 111 N. Canal Street, Suite 600, Chicago, IL, 60606, United States • Naperville Facility 300 East 5th Avenue, Suite 102 and 201, Naperville, IL, 60563, United States • London Facility 8th Floor 240 Blackfriars Road, London SE1 8NW, United Kingdom • Brisbane Office 140 Creek Street, Brisbane, Queensland, 4000, Australia Data Center co-locations in scope: • Cyxtera – Elk Grove, IL, USA • Equinix – San Joes, CA, USA • Equinix – Amsterdam, Netherlands Data Center locations in scope owned by SAP: • SAP – St. Leon-Rot, Germany
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18 SOC1, SOC2
  • BSI Cloud Computing Compliance Controls Catalogue (C5)
  • ISO 27018

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: SAP Fieldglass has achieved the following certifications:; ; • SSAE 18 SOC 1; ; • SOC 2 (all 5 principles); ; • ISO 27001 / 27018*; ; • CSA Star Certification*; ; • ISO 9001*; ; • BSI Cloud Computing Compliance Controls Catalogue (C5); ; * These documents are available here: https://www.fieldglass.com/resources/topics/security
• Information security policies and processes: SAP Fieldglass’ security strategy is to use industry standards, best practices, and SAP's Global Security Standards to ensure that the organization’s security posture is aligned with the business objectives. Using the controls and associated practices defined by the industry, SAP Fieldglass’ security team assesses the risks and reports any findings to senior management. The security team is responsible for overseeing the security within the organization to ensure that it meets the organizations’ goals and objectives. Additionally, as part of the SAP Group our parent has oversight through reporting to various executive level committees, corporate audit function, etc. SAP Fieldglass’ Chief Information Security Officer has approximately twelve years of information security experience. The range of experience covers IT auditing, operation security and information security governance. SAP Fieldglass has maintained its ISO 27001 since 2011 and since 2016 added ISO 27018 certification, as well as the Cloud Security Alliance STAR certification. We have also offered our customers an SSAE 18 / ISAE 3402 Type 2 SOC1 since 2005. We offer a Type 2 SOC2 for all five principles. In 2019, SAP Fieldglass added the BSI Cloud Computing Compliance Control Catalogue (C5).

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: SAP Fieldglass and its supporting infrastructure are governed by strict change control policies and procedures. These controls are audited by a SSAE 18 audit to validate the operating effectiveness. Changes are assigned a risk category and are tested thoroughly by following a formal testing methodology.; ; Only after successful testing and the necessary approvals have been obtained will changes be implemented.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: SAP Fieldglass monitors the security industry, vendors and SAP Vulnerability Advisory Service for the identification of new or changed threats to determine if they are applicable to the SAP Fieldglass environment. Each threat is reviewed to determine the risk rating and appropriate controls to adjust or implement to treat that risk. ; ; SAP Fieldglass has a defined patch management process and uses Shavlik (now Ivanti) as its patch management tool. Patches are applied in accordance with our patch management process subject to successful testing.; Patching occurs within 30 days of critical patches being released.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: SAP Fieldglass provides 24/7 monitoring of suspicious activity. Any failure is promptly reported and, after an initial analysis, escalated to the next appropriate level. ; ; Our security incident and event management (SIEM) tool has been configured to collect logs and events from all systems and devices within the SAP Fieldglass network. Forwarders are used to collect, filter, normalize and forward relevant data to an Indexer. Each installation listens for Syslog data and actively pulls WMI information from its respective environment. Security related issues are monitored and alerted on where required.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: SAP Fieldglass follows the NIST Incident Response Lifecycle for the handling of security incidents. At a minimum, the Security Incident Response Management Standard is updated annually.; ; In addition, contractual provisions are incorporated in relation to incident management. Please note, the standard SAP Data Processing Agreement states that the client is to be notified without undue delay in the event of a data breach

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SAP is committed to a future sustainable world and acts as both an exemplar and enabler of sustainability. For the 16th consecutive year, SAP was named the Software Industry Leader in the Dow Jones Sustainability Index - https://www.sap.com/sustainability/our-approach.html. SAP is committed to fighting climate change by reducing carbon and other emissions. SAP became Carbon Neutral by 2023 and will be Net Zero by 2030. ; ; On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. For fighting climate change, we expect that this plan will include: ; ; supporting your journey to Net Zero by ensuring renewable energy is used in the data centres providing the services and that all services will be 100% carbon neutral from the first day of service. ; ; offer a workshop to the buyer’s team on the sustainability features of the product that has been purchased and / or the wider SAP suite of sustainability offerings such as the Sustainability Control Tower. ; ; Work with the buyer’s team to promote the free, high-quality learning about sustainability that is available and free to any member of the public on the Open SAP learning portal at https://learning.sap.com.

  Covid-19 recovery

  On any G-Cloud Contract, SAP will create a Social Value Action plan in collaboration with the buyer. Progress will be reviewed, and the plan will be refreshed annually. To help local communities to manage and recover from the impact of COVID-19, SAP can support buyers in several areas. As part of the Social Value Action plan, SAP will: ; ; To support re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP learning portal at https://learning.sap.com. Currently available courses include topics like Circular Economies, Opportunities from a Digitally Transformed Economy and New Work and Purpose. ; ; SAP offers buyers support in key areas for social value relating to COVID 19 Recovery – new ways of working to deliver services; support for the physical and mental health of people affected by COVID-19 and improved workplace conditions such as remote working and sustainable travel solutions. As part of the Social Value Action plan, we will offer a workshop to explain the support we can offer and add tasks to the plan where appropriate.

  Tackling economic inequality

  There are two themes outlined in the guidance relating to this area of social value - Create new businesses, new jobs and new skills; and increase supply chain resilience and capacity. ; ; With respect to skills, as part of the annual Social Value Action plan: ; ; SAP will offer a range of free on-demand and facilitated training to communities served by the buyer. This will be delivered free using the SAP Learning portal at https://learning.sap.com. Currently courses cover a range of in demand skills in the IT industry such as Artificial Intelligence, Analytics and Application Development. For these courses, where relevant, SAP will also provide access to technical platforms at no charge so that students may complete the practical learning components of each course. ; ; With respect to increasing supply chain resilience and capacity, as part of the annual Social Value Action plan: ; ; SAP will offer to brief the buyer’s procurement and finance teams on the opportunities relating to the SAP Ariba Procurement offering. This could include on-boarding the buyer’s suppliers to the SAP Business Network, a €3.2TN marketplace for suppliers where they can grow their businesses. SAP Ariba Procurement also offers capabilities around supplier risk management to ensure that the buyer’s supply chain achieves the desired level of resilience. The guided buying capabilities of SAP Ariba Procurement also allow the buyer to make it easy for staff to support and comply with organisational social objectives, for example spending with sustainable enterprises or local small businesses. SAP will also share our learnings from 5 by 5 in ’25, an initiative designed to encourage organizations across industries to direct more of their addressable spend toward certified social-enterprise and diverse-business suppliers. https://news.sap.com/2020/10/sap-launches-55by25-purposeful-procurement/

  Equal opportunity

  SAP is committed to being one of the most diverse and inclusive software companies in the world. We proactively promote diversity, inclusion, and social justice and work to ensure that our workforce reflects the gender parity and demographics of all the regions where we have employees. We make every effort to ensure that all stages of the employee lifecycle are inclusive to enable employee success. As part of the Social Value Action plan, SAP will propose a Social Innovation Workshop to explore areas of equal opportunity and look at how we approach diversity and inclusion to see how a shared approach with the buyer could help the buyer’s staff and communities that the buyer serves. For example, SAP supports the following organisations and initiatives: ; ; Stemettes is an award-winning social enterprise working across the UK & Ireland and beyond to inspire and support young women and young non-binary people into Science, Technology, Engineering and Maths careers (known collectively as STEM). ; ; Enactus UK – SAP is the Platinum technology partner for Enactus UK, giving access to one of the UK’s largest innovation and entrepreneur networks in the UK. Enactus allows teams of students all over the country to work together to find innovative solutions to social issues within their local and international communities; ; ; Apps For Good believes that all young people should be empowered to take action on the things they care about most. They provide free tech innovation courses to schools, giving teachers ready-made education content, so young people from all backgrounds can develop computing and essential skills to create a brighter future through technology. Apps For Good partner with leading brands to keep their course content 100% free of charge to schools, as well as giving students the opportunity to directly benefit from their industry expertise.

  Wellbeing

  As part of the Social Innovation Workshop described in the Equal Opportunity section, SAP will include the theme of ‘Wellbeing’ to review optional initiatives that can be added to the Social Value Action plan. For example: ; ; Innovation – SAP offers clients the ability to run innovation workshops on themes that are important to clients. This is often in collaboration with users and communities who can codesign and create a proof of concept of solutions that would address specific challenges and opportunities. We will also offer free training on innovation topics via our SAP Learning portal - https://learning.sap.com. Current courses include Intrapreneurship – Employee-driven Innovation. ; ; Employee and community pulse – SAP is a leading provider of solutions relating to personal wellbeing. We offer to share our learnings of what works well for different challenges and situations that clients wish to explore. We can share examples of how organisations have supported the physical and mental health of their workforce. A current example would be around working practices and return to work in a post COVID pandemic world. ; ; Self-service and a great user experience are key principles of SAP services. We will share insights learned from working with many public service organisations and the world’s most recognised brands on how digital services can bring people and communities together. These insights may then trigger actions that can be added to the Social Value Action plan.

Pricing

• Price: £60,667.50 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UKPublicSector@sap.com. Tell them what format you need. It will help if you say what assistive technology you use.