KEVIN JAMES LIMITED
KJL Group - Cloud Support
Migration assistance supporting transition from on-premises systems to cloud environments.
Management & Optimisation: ongoing monitoring, maintenance, performance tuning, cost control. Cybersecurity and compliance services.
Features
- Discovery & Strategy.
- Architecture & Landing Zone.
- Migration & Implementation
- Set‑up & Configuration
- Security & Assurance
- Quality & Performance Testing
- Managed Operations
- FinOps & Optimisation
- Training & Knowledge Transfer
- Governance & Policy Alignment
Benefits
- Readiness assessment, business case, migration roadmap, risk register
- Design of secure, policy compliance reference architectures (IaaS/PaaS/SaaS)
- Re‑host/re‑platform/re‑factor; cutover planning; rollback runbooks.
- Networking, identity & access, monitoring/observability, backup & disaster recovery.
- Hardening, compliance controls, security testing and assurance activities.
- Functional, non‑functional, resilience and performance testing.
- ITIL‑aligned incident, change, problem management with SLAs/SLGs.
- Cost management, reservation planning, utilisation analysis and savings backlogs
- Role‑based training, runbooks and handover packs.
- CCS framework compliance, MI reporting support, audit support.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at janer@kjlgroup.co.uk.
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Framework
G-Cloud 15
Service ID
4 1 5 9 2 1 9 1 3 2 3 0 0 8 9
Contact
KEVIN JAMES LIMITED
Jane Rose
Telephone: 01268857118
Email: janer@kjlgroup.co.uk
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
-
Planned downtime allowing for scheduled maintenance.
Support availability sets limits on the number of support days and hours.
Potential restrictions on on-site support commitments.
Services will only be delivered to Buyer organisations eligible under RM1557.15.
Regional restrictions based on locality of data.
Volume pricing constraints require thresholds for adjustments.
Timeframe constraints dependent on available resources.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Monday - Friday:
P1; within 30 minutes of being identified
P2; within 1 hour of being identified
P3; within 4 hours of being identified
Weekends - Saturday until 08.30 until 13:00 - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
P1 Incident Response: Target 30 minutes: Monday - Friday (Sat AM)
Availability (Managed Ops) 99.9%+
Change Window Lead Time: 2 business working days
The Pricing document sets out Roles and Responsibilities together with pricing.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft Azure , MS 365, ESET, Mimecast, FortiNet, Acronis, Keeper
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £795.00 | £895.00 |
| Network architect | £895.00 | £995.00 |
| Lead network architect | £995.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £795.00 | £895.00 |
| Lead security architect | £895.00 | £995.00 |
| Principal security architect | £995.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £695.00 | £795.00 |
| Solution architect | £795.00 | £895.00 |
| Senior solution architect | £895.00 | £995.00 |
| Lead solution architect | £995.00 | £1,095.00 |
| Principal solution architect | £1,095.00 | £1,195.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £795.00 | £895.00 |
| Technical architect | £895.00 | £995.00 |
| Senior technical architect | £995.00 | £1,095.00 |
| Lead technical architect | £1,095.00 | £1,195.00 |
| Principal technical architect | £1,195.00 | £1,295.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £795.00 | £895.00 |
| Lead cyber security monitoring | £895.00 | £995.00 |
| Principal cyber security monitoring | £995.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £795.00 | £895.00 |
| Lead cyber security vulnerability management | £895.00 | £995.00 |
| Principal cyber security vulnerability management | £995.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £795.00 | £895.00 |
| Lead cyber security penetration testing | £895.00 | £995.00 |
| Principal cyber security testing | £995.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £795.00 | £895.00 |
| Lead cyber security secure systems architecture and design | £895.00 | £995.00 |
| Principal cyber security secure systems architecture and design | £995.00 | £1,095.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £595.00 | £695.00 |
| End user computing engineer | £695.00 | £795.00 |
| Senior end user computing engineer | £795.00 | £895.00 |
| Lead end user computing engineer | £895.00 | £995.00 |
| Principal end user computing engineer | £995.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £695.00 | £795.00 |
| IT service manager | £795.00 | £895.00 |
| Senior IT service manager | £895.00 | £995.00 |
| Head of IT service management | £995.00 | £1,095.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £695.00 | £795.00 |
| Senior service desk analyst | £795.00 | £895.00 |
| Service desk manager | £895.00 | £995.00 |
| Head of service desk | £995.00 | £1,095.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Monday 23 June 2025
- What the ISO/IEC 27001 doesn’t cover
- Annexe A 8.30 Outsourced development.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Monday 28 October 2024
- What the ISO 9001 doesn’t cover
-
7.1.5.2 Measuring Traceability is excluded.
Calibration is not a requirement for measuring and traceability in connection with KJL products and services. - Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Elavon
- PCI DSS accreditation date
- Tuesday 29 April 2025
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- A1a0bc46-7b4c-42e8-be66-0713b4d5b955
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 595c6217-5dea-41bd-8402-0f8dda5adc95
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Activities to cascade good practice on fair working conditions throughout the supply chain
- Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at janer@kjlgroup.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.