VIRTUAL EDGE LIMITED
Cyber Incident Response & Investigation Support
Virtual Edge provides cyber incident response and investigation support for customer-owned systems and cloud environments. We help organisations assess, contain, and investigate security incidents, minimise impact, and support recovery. Customers retain ownership of all systems and data. The service does not include continuous monitoring or hosting.
Features
- Cyber incident triage and severity assessment
- Incident containment and response guidance
- Security investigation and root cause analysis
- Cloud and identity incident investigation support
- Malware and suspicious activity analysis support
- Coordination with customer technical teams
- Evidence collection and investigation support
- Incident reporting and documentation
- Lessons learned and remediation recommendations
- Post-incident security improvement guidance
Benefits
- Reduces impact and duration of cyber incidents
- Supports rapid and structured incident response
- Improves understanding of security incidents
- Strengthens post-incident security controls
- Supports compliance and audit requirements
- Improves organisational incident readiness
- Minimises operational and business disruption
- Maintains customer ownership and control
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dileepa.gamage@virtualedge.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
4 1 5 9 2 2 8 2 6 6 8 7 8 9 6
Contact
VIRTUAL EDGE LIMITED
Dileepa Gamage
Telephone: 02084344655
Email: dileepa.gamage@virtualedge.co.uk
About your service
- Service categories
-
Cloud Support Services
Security Services
- Security risk management
- Security incident management
Service scope
- Service constraints
- Service is delivered remotely, primarily from the UK, with additional remote support resources where appropriate. Any overseas-based support staff operate under UK management, UK GDPR-aligned processes, and contractual confidentiality obligations. Customers must own and maintain their systems and cloud environments. Virtual Edge does not provide continuous monitoring, SOC services, or cloud hosting. Internet connectivity is required. Support hours, response times, and engagement scope are agreed at call-off.
User support
- Email or online ticketing support
- Yes
- Support response times
- Incident response requests are acknowledged during UK business hours, typically within one working hour. Priority incident response support, including out-of-hours assistance, may be provided by prior agreement. Response and resolution targets are agreed at call-off based on incident severity and service scope. Requests received outside business hours are logged and responded to on the next working day unless otherwise agreed.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Virtual Edge provides flexible incident response support levels aligned to customer needs and agreed at call-off. Standard Support includes incident triage, investigation support, containment guidance, and reporting during UK business hours. Enhanced Support includes faster response targets, priority handling, extended support coverage by agreement, and coordinated incident investigation assistance. Pricing is provided on a time-based or engagement-based model, confirmed during the call-off process. Customers are supported by experienced cyber security engineers, with optional technical account management to coordinate response activities, stakeholder communications, and post-incident improvements.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £850.00 | £550.00 |
| Lead security architect | £1,050.00 | £750.00 |
| Principal security architect | £1,250.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £800.00 | £550.00 |
| Senior solution architect | £950.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £750.00 | £500.00 |
| Senior technical architect | £900.00 | £650.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £550.00 | £350.00 |
| Lead cyber security incident response | £700.00 | £500.00 |
| Principal cyber security incident response | £850.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £600.00 | £325.00 |
| Lead cyber security vulnerability management | £750.00 | £475.00 |
| Principal cyber security vulnerability management | £800.00 | £625.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £550.00 | £300.00 |
| IT service manager | £700.00 | £400.00 |
| Senior IT service manager | £850.00 | £550.00 |
| Head of IT service management | £1,000.00 | £650.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £700.00 | £450.00 |
| Major incident manager | £900.00 | £600.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £600.00 | £400.00 |
| Delivery manager | £750.00 | £500.00 |
| Senior delivery manager | £900.00 | £650.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at dileepa.gamage@virtualedge.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.