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Charterhouse Voice & Data

Check Point CloudGuard Network Security

CloudGuard Network provides advanced threat prevention and automated cloud network security through a virtual security gateway, with unified security management across all your public cloud and private cloud environments. Includes Advance threat preventions – IPS, Identity Awareness, App Control, Anti-Virus, Anti-Bot, URL Filtering, VPN, threat emulation, and threat extraction

Features

  • Network Security for public, private, hybrid and multi-cloud environments
  • Includes Advance threat preventions, Network IPS, Anti-Virus, Anti-Bot and more
  • Control web traffic through with URL-Filtering and Application Control
  • Protect against Zero day attacks with Threat Emulation and Extraction
  • Create VPN's to your cloud environment, both IPsec and SSL
  • Create Virtual Machine Scale Sets that scale dymanically with demand
  • Have the same policy in the cloud as on premise
  • Threat Emulation prevents infections from new malware
  • Threat extraction removes exploitable content and delivers santised document
  • SSL/TLS traffic inspection with traffic forwarding and SNI support

Benefits

  • Enables Scalability and high availability within cloud development environments
  • Provides advanced threat prevention in the cloud
  • Provides consolidated and consistent visibility and management across all clouds
  • Enables cloud network security orchestration and automation
  • Reduces TCO by being managed from the same on-premise dashboard
  • Secure and controll the flow of cloud traffic
  • Gives you complete traffic visibility and reporting whilst providing protection
  • Supports the widest range of public, private and hybrid clouds
  • prevent lateral spread of malware within cloud datacenters
  • Add on DLP technologies for additional benefit

Pricing

£1,567 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

4 1 6 0 5 2 0 3 3 2 6 8 0 0 3

Contact

Charterhouse Voice & Data Liz Holmes
Telephone: 02076137441
Email: publicsector@cvdgroup.com

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
"The service requires the equivilant number of cores to be available on the cloud VM to run successfully (which will have its own independent cost from the cloud provider)

NGTX cloud inspection quota is 10k files/vCore/month"
System requirements
  • Buyers must have provisioned a VM with equivilant core count
  • Requires existing management server, either on premise or cloud hosted
  • Requires connectivity to management server to push policy and updates

User support

Email or online ticketing support
Email or online ticketing
Support response times
"Severity 1: Response time 30 minutes. Check Point and Customer commit necessary resources around clock for Resolution, workaround or reduce severity of issue.
Severity 2: Response time 2 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue and alternative resources during non-Standard Business Hours.
Severity 3: Response time 4 hours. Check Point and Customer commit full-time resources during normal business hours for Resolution, workaround or reduce severity of issue.
Severity 4: Response time 4 hours. Check Point and Customer provide resources during normal business hours for Resolution. "
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Web chat accessibility testing
Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Onsite support
No
Support levels
Type
Collaborative Enterprise Support: Pentesec experts backed by Check Point.

Direct Enterprise Support: direct support from the Check Point experts.

Levels
Standard - 5 x 9 Business Day, get advanced access to our large, self-service knowledge base and a committed 30-minute response time to issues with level one severity.
Premium – 7 x 24 Every Day, enjoy all the benefits of Standard Collaborative Support, plus real-time 24×7 Global support.
Elite – 7 x 24 Every Day, receive comprehensive support plus the possibility of having an engineer on-site for critical SW issues.
Diamond – 7 x 24 Every Day, extend your Premium/Elite Support with personalised support, in-depth resources and consulting.

PRO - optional support add-on. When a severe issue is detected, a Check Point PRO expert proactively contacts you to help resolve the issue and prevent service downtime. Check Point PRO also provides you with a comprehensive report, delivering an overview of your overall security, diagnostics and actionable insights.

Please speak with Pentesec to discuss your support requirements and get the level your organisations needs.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
"A simple and documented onboarding process is avaialble for all services via the Check Point Infinity Portal. Individual Admin guides are available for each service giving details on getting started and configuration. In addition, Check Point offers a variety of other resources to educate users on their solutions such as online knowledge base, on-demand webinars, product videos and online training.

At additional cost, Professional Services experts can help with the planning, design, implementation, optimisation and service handover."
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
End-of-contract process
Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will remain accessible. If the service is not renewed after 90 days of expiry the service will be terminated and all configuration deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
Linux or Unix
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
The service is accessed via the Check Point Infinity Portal. This web-based platform delivers all the security capabilities of the Check Point Infinity consolidated architecture. With a single account, organizations can secure and manage their entire IT infrastructure – networks, cloud, IoT, endpoints and mobile – from one console, according to the services they subscribe to. The Portal provides consistent security with unified protections and management in one place and full visibility into threat posture. Or users can manage the IaaS gateway from an existing or newly purchased on premise management server
Accessibility standards
None or don’t know
Description of accessibility
Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
Accessibility testing
Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
API
Yes
What users can and can't do using the API
"The Check Point Management and GAIA API enable IT Admins to improve their productivity by scripting some of their daily tasks, integrate Check Point solutions with other technologies they have in their environment (Virtualisation servers, ticketing systems, change management systems etc) or even to create complementary products around the check point solution. You can perform essentialty all management functions through the API as well as CLISH and CLI commands for the gateways.
By default, only admin user can use the gaia and management api, all other users should be explicitly granted with the permission to use the api.
You can create API integrations for things like network and interface management, as well as user, threat, and network management. please view https://sc1.checkpoint.com/documents/latest/APIs/#introduction~v1.8%20 for more information "
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
The service is built on public cloud infrastructure and scales automatically to accommodate new users. Each service account is provisioned as a separate tenancy with no interaction between tenancies.

Analytics

Service usage metrics
Yes
Metrics types
Current Throughput, current connections, RAM usage, dropped connections, live processes on system, CPU usage, top protocols, top connections, log volume, security events, security logs, access logs, audit logs and much more
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Check Point Software Technologies Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
Data export formats
Other
Other data export formats
PDF
Data import formats
Other
Other data import formats
None. The service does not hold data.

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
"Availability and how it is calculated can be found in the Terms of Service – Cloud Services; Infinity Portal Cloud End-user License Agreement. If the Monthly Service Availability or the Monthly Service Latency of the applicable Service during a calendar month is below the thresholds specified, You may request Check Point to extend Your current Service Term by additional days (“Service Credits”) at no extra charge according to the thresholds outlined in the agreement, subject to a maximum of 1 month of Service Credits per year of Service.

Full details on Service Availability, Service Latency and Service Credits can be found in section ""4. Service Level"" of the Terms of Service – Cloud Services; Infinity Portal Cloud End-user License Agreement found here: https://www.checkpoint.com/about-us/cloud-terms/"
Approach to resilience
"Service Availability Controls
- Redundant systems and networks are deployed across servicing components.
- Load balancing ensures service availability in case of component failure.
- DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.)
- The customer account: policy, users, logs and configurations are stored in redundant locations.
- Check Point enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups."
Outage reporting
The current and historical status of all Check Point services is available at https://status.checkpoint.com/. This page can be accessed directly and also from within the service portal. The page shows status, uptime, historical data, incidents and any relevant post-incident reports. From this page users can also subscribe to receive updates via any of the following methods: email, SMS text message, Slack message, RSS feed.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
The service uses role-based administration to restrict access for authorised administrators. There are two types of admin roles, Global roles (which apply to the Infinity Portal platform and to all the services in the Infinity Portal.) and Specific Service roles (which apply only to a specific service. The specific service roles are in addition to the global roles and do not override them.)
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
"Standards Institution of Israel https://www.sii.org.il/en/"
ISO/IEC 27001 accreditation date
01/03/2022
What the ISO/IEC 27001 doesn’t cover
Harmony Connect, Harmony Browse, Harmony Email and Collaboration, Smart-1 Cloud, Infinity SOC are all in progress (we have a letter of proof).
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type 2
  • SOC 2 Type 2
  • ISO 27001-27017
  • ISO 27001-27018
  • ISO 27001-27036
  • CloudGuard PCI-DSS Level 1 Service Provider
  • Lapsed Cyber Essentials and Cyber Essentials plus accreditation

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Check Point has an information security process in place to protect customer confidential information against accidental loss or misuse, in conformance with applicable laws and industry standards. Our security framework is based on internal security policy standard, which is very strict. The scope of our company’s security policies and standards cover critical business aspects (e.g. application development, data center services, cloud security, physical security, change management process, etc.). All employees are trained in information security policies, standards and procedures, security requirements, business controls and in the use of IT facilities. Self-audits are being done on a regular basis and corrective actions are taken when needed. Additionally, Check Point’s security policies and standards are reviewed on regular basis, 2-4 independent reviews are conducted on specific areas (i.e. source code review, SOX audit, etc.).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
"SOC 2 Compliance.

Change requests are documented within the Change Management tool. The request is reviewed and approved by the Director of Operations. Emergency changes are performed and updated as part of hot fixes, which follow the same process as described above though the time frame may be shortened, and approvals may be provided after the change was already performed. Key Check Point personnel are notified of cases of test failures. Every test failure is documented in the change management tool and sent to the relevant personal in the Project manager."
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Check Point performs monthly vulnerability scans and employs a centrally managed configuration management system, including infrastructure-as-code systems through which predefined configurations are enforced on its servers, as well as the desired patch levels of the various software components.
There is an internal procedure that defines the Patch management process and employees are trained in the corporate security policy.
In addition to ongoing patch management processes, Check Point performs security monitoring from three channels:
1. Internal Security Research (vulnerability scanners, penetration test, company’s Incident response team and researchers, etc.)
2. External sources (threat intelligence, US-CERT, publications, vendors updates)
3. Anonymous notifications
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
"Check Point monitors the production environment with several tool such as grafana ,sumologic and implements a continuous monitoring strategy.
Check Point plans to mandate ongoing security control assessments to be completed in accordance with the FedRAMP continuous monitoring strategy and respond to security related vulnerabilities and issues generated by security assessment and monitoring activities by either fixing, remediating or implementing mitigating controls to reduce the overall risk.
The Check Point CISO team plans to use information obtained from continuous monitoring and ongoing assessments of Check Point for FedRAMP reports the security state of the system via vulnerability scan results"
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
In the event of a security incident, Check Point’s security team is responsible for investigating and responding. Check Point has clear risk and damage assessment procedures to define the SLA required to solve any security incident. Check Point’s Information Security Manager, and other managers, will coordinate security response including containment, investigation, infrastructure securing, reporting, closure and follow up. Check Point will respond using the appropriate management and technical resources in order to promptly restore operations impacted by any incident. Check Point will adhere to applicable laws and industry standards in this process, including following any required notifications.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We have committed to achieving Carbon Net Neutrality and have in place a clear and achievable plan to get there. See section 5 for more details. We know our operations and delivering for customers has an impact on the environment. We have a carbon footprint and we have completed significant works to understand the extent of that impact on the environment. That allows us to adopt genuine and realistic targets to reduce our impact, as well as implement new ways of working to achieve those reductions. Throughout 2022-24+ we have worked with experts from Sustainable Advantage, a leading environmental consultancy, to complete a thorough ESG review, and to complete a full carbon baselining. Through this work we have adopted a bold and ambitious new Environmental Policy, which includes targets to achieve Carbon Net Zero. We also publish a Carbon Reduction Plan on our website which outlines how we plan to achieve Net Zero.

Tackling economic inequality

We support our staff with enhanced benefits, including additional holidays, employee assistance programs, health insurance, and other benefits. We pay our employees above the minimum wage in all our locations and invest in external benchmarking to objectively measure that we are paying fair rates for the work our people do. Our Cyber Security team, based in Peterborough, have established links with local secondary schools to support a school leaver program. We actively recruit school-leavers into appropriate roles in the business and invest in their learning. Where possible, we work with local companies to support us in our purchasing and delivery of goods and services. In addition to our supply chain, our colleagues travel across the UK to support our customers, and we spend money in the local communities we travel to.

Equal opportunity

We have an established D&I policy and are working hard to make the demographic profile as a business match those of the communities where our offices are based. We employ people from across the UK, and offer a hybrid working policy as standard. We also support fully remote working where the role permits, which ensures our many vacancies are open to everyone from John o’Groats to Land’s End. We publish a modern slavery statement on our website annually, which sets out how we ensure no modern slavery exists in our supply chains.

Wellbeing

We invest in well-being programmes, train mental health first aiders and support an employee assistance programme giving access to confidential help on any issue for any employee. Each year our employees nominate our chosen charities who we then support throughout the year as part of our charity initiatives. We ensure our chosen charities are local to our office locations. We encourage our employees to volunteer with their local communities and support them when they do through flexible working. We have colleagues who volunteer with sports clubs and charities, as well as share their expertise on committees and boards.

Pricing

Price
£1,567 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trial includes all functionality as described in the service functionality for a limited time period of 30 days
Link to free trial
Contact Pentesec to request a free trial.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@cvdgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.