Edge Health Ltd

StrategicPlanner

StrategicPlanner is a comprehensive system planning tool that brings together activity, operational performance, cost and income information
It helps systems, and their hospitals trust to base planning and contracting discussions on a firm evidence base that translates proposals into key metrics, such the impact on activity, cost, and income.

Features

• Predictive analytics
• PLICS based analysis
• Outputs clear information on activity, cost, and income
• Machine learning
• Statistical analysis
• Clustering
• Downloadable reports summarising metrics

Benefits

• Granular outputs: clinician can recognise their activity and effectively engage
• Outputs that feed directly into the regulatory returns
• An intuitive user interface
• Data can be explored by specialty, HRG, commissioner or consultant
• Planning for peaks and troughs in the demand
• Accurate and innovative predictive engine, using machine learning techniques
• Joined-up view of activity, cost, and income under different scenarios
• Easy to access

£25,000 a unit a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

416176612768767

Contact

George Batchelor
07980804956
george@edgehealth.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • HSCN connectivity
  • SQL Server Mgmt Studio License
  • Web browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response within two working days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: - We provide an integration engineer free of charge for the duration of 5 days in case integration requires additional support; - We provide a dedicated account manager who will respond to requests by phone and email and who will be supported by an engineer for technical requests
• Support available to third parties: No

Onboarding and offboarding

• Getting started: An integration engineer and an account manager will support the IT department as well as deliver onsite training for the operational teams.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can request data from Edge.
• End-of-contract process: The software will no longer be accessible past the end of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Both mobile and desktop accessibility possible but system optimised for desktop
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Users (trust level) can choose different modules by specifying these in advance or purchasing them as add-ons.

Scaling

• Independence of resources: Where possible, the software will be built with scalability in mind, using serverless and orchestration technologies to ensure services automatically scale to demand with no input from the customer or the supplier. For software that can’t be built with scalable infrastructure, agreements will be made on availability and concurrent users for the service. However, this will be unique to your service and will not be affected by other customers' workloads.

Analytics

• Service usage metrics: Yes
• Metrics types: Time spent by user and uptime of server
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: No data export is necessary. If required users can be given access to underlying databases or request csv data from Edge Health.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: Dedicated site-to-site VPN links configured and terminated on EAL4 certified devices to provide service access across private HSCN network. Customer administration access will be provided via SSL with two factor authentication (TFA), using a one-time password (OTP) over SMS.

Availability and resilience

• Guaranteed availability: Though the ITIL ISO 20000 Managed Services & Premier Facilities We host our software on we can guarantee 24/7/365 availability.
• Approach to resilience: We are hosting our services on ITIL ISO 20000 Managed Services & Premier Facilities.
• Outage reporting: There are email alerts in case of outage.

Identity and authentication

• User authentication needed: Yes
• User authentication: Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: All staff of Edge Health undergo training as part of onboarding procedure (ISO 27001 certified). Only the staff working on the relevant accounts will have access to the service.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 31/12/2017
• What the ISO/IEC 27001 doesn’t cover: -
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • DSP Toolkit

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a range of policies and procedures covering information security management, network access, change management controls, physical security and incident reporting. These policies have been independently reviewed and tested and Edge Health has achieved ISO27001 certification for our information security management

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Where possible, changes will be made utilising continuous integration/continuous deployment to ensure no downtime of the service while changes are made. This will also be undertaken out of hours. Where CI/CD is not feasible, changes will be made out of hours within a pre-agreed change window. Customers will also be notified of any changes made to running services in advance.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Any resources used will undergo vulnerability scanning both before deployment and on a regular basis throughout the lifetime of the resource. Any vulnerabilities will be addressed swiftly, and where changes are required will be communicated and carried out according to our specifications in ‘Configuration and change management approach'. In addition to this, we monitor vulnerabilities published by any suppliers we use and assess the impact this has on our service and any changes required to mitigate.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Security measures are in place to reduce the risk of breaches and compromises. These include deploying software to separate private networks with firewalls to limit access to the minimum required for the service to operate. Where appropriate, communication between the customer and the service will take place across the HSCN.
• Incident management type: Supplier-defined controls
• Incident management approach: Edge Health has a major incident process as part of its ISO 27001 and 9001 accreditations. All incidents are logged and assessed to understand the appropriate action to take. Customers will be informed of any incidents affecting the service, including the cause, the impact and steps taken to prevent it from happening again.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: NHS Network (N3)

Social Value

• Fighting climate change:

  Fighting climate change

  Edge Health has a corporate objective to be carbon-neutral within three years and carbon-negative within five years and is working towards ISO14001 for 2022 (the international standard that specifies requirements for an effective environmental management system) to complement its ISO9001 (quality management) and 27001 (secure information management) accreditations. Edge Health are committed to continually improving our approach to contributing to net-zero carbon including: • In line with our sustainability targets, we propose to deliver this project remotely, with online meetings through Microsoft Teams and digital outputs to reduce our carbon footprint. • If workshops are face to face we will use venues close to public transport links to encourage participants to use the most resource-effective travel methods. • Setting up micro-website to avoid participants printing out paper-based materials. • In our offices using LED lighting, encouraging turning off lights, enabling energy-saving and battery-saving modules on all our PC and mobile work devices. • Recycling where possible and moving away from single-use items and encouraging staff not to print out any documents to reduce printing and paper use. • Using recycled resources such as second-hand office furniture. • As we are based in central London, we encourage all staff to use public transport, cycling, walking and limiting car use. • Taking a hybrid approach for attendance in our office, split home working and office attendance and maximise the use of online meetings. • Encouraging our office landlord to instal low-carbon heating technology and use renewable energy suppliers. • Offsetting Carbon emissions through funding solutions and we are planning to join a tree planting scheme.
• Covid-19 recovery:

  Covid-19 recovery

  Edge Health has provided leading analytics on COVID-19 since the start of the pandemic. Insights from this analysis have been widely reported in national and international media. Edge Health continues to provide leading analysis and support to organisations that are seeking to manage and recover from the impact of the COVID-19. This includes working with NHS organisations on their recovery and management of their backlog activity, such as for planned care.
• Tackling economic inequality:

  Tackling economic inequality

  Edge Health work across the NHS in England and Wales. Through this work, Edge Health help to identify variations in outcomes, or potential inequalities in the delivery of services. This work has and continues to help organisations to respond to the challenges of inequalities, which are often not visible due to poor recording or reporting.
• Equal opportunity:

  Equal opportunity

  Edge Health is an inclusive employer and has diversity and inclusion policies covering all aspects of employment, from vacancy advertising, interviewing, selection, and training to conditions of service and reasons for termination of employment. This is supported by a clear internal policy, which forms part of our ISO9001 accreditation. We are committed to opposing all forms of discrimination in the workplace and have diversity, equity and inclusion (DEI) policies. These principles of non-discrimination and equality of opportunity apply to the way in which staff, visitors, clients, customers, suppliers and former employees are treated. Adherence to these principles will be monitored throughout the delivery of this service. Investing in local communities is key to our social value plans Edge Health provides extensive work experience and internship opportunities, which help young people gain relevant experience. These placements are funded to ensure that a diverse group of people apply. We would aim to include one individual in Edge Health’s Internship programme as part of the project team in order to offer them an opportunity to learn more about healthcare and the economics of data. While the direct aim of this project does not involve activities with the local community, benefits realised by using your organisation's data may have positive externalities on local communities across the country through improved access to, and quality of, health services.
• Wellbeing:

  Wellbeing

  Edge Health monitors pay and equality of opportunity. Everyone at Edge Health has a mentor and works together as a team to ensure everyone is treated the same. Edge Health provides team and grade training, which is open to everyone. This is annually audited as part of our independent (ISO9001) review, which includes identifying and addressing training needs. Edge Health offers flexible working to ensure members of our team can share childcare responsibilities equitably.

Pricing

• Price: £25,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at george@edgehealth.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.