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ELSEWHEN LTD

Cloud, Data and AI Readiness Assessment

Our Cloud, Data and AI Readiness Assessment provides an independent evaluation of organisational and technology maturity for cloud, data and AI adoption. Deliverables include a business case, a target operating model, and risk-mitigated roadmap to accelerate public service innovation and safely automate workflows through secure, scalable architecture.

Features

  • Holistic readiness evaluation across cloud, technology, data and AI
  • Strategic alignment with organisational objectives and business case creation
  • Complete digital estate discovery and dependency mapping
  • Robust data governance and quality review identifying gaps and bias
  • AI adoption culture and leadership assessment with skills benchmarking
  • Value‑oriented AI opportunity discovery and use‑case prioritisation
  • Target architecture and operating model design for cloud and AI
  • Scalable data and AI platform guidance with pipeline designs
  • Risk, security and compliance assessment covering governance and ethics
  • Change management, leadership coaching and knowledge transfer support

Benefits

  • Comprehensive readiness insights, enabling strategic planning decisions
  • Improved cloud platform maturity unlocks AI potential and opportunities
  • Operating model drives efficient cloud, data and AI operations
  • Clear roadmap for modernisation, optimisation and AI adoption phases
  • Data governance improvements ensure accurate, trusted information for AI
  • Confidence in compliance across cloud, data and AI environments
  • Controlled transformation with clear milestones and dependencies managed
  • Innovation pipeline unlocked through targeted AI use‑case insights
  • Empowered workforce with AI literacy and cross‑functional collaboration
  • Integrated transformation enhances public services and citizen outcomes

Pricing

Service documents

Request an accessible format
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Framework

G-Cloud 15

Service ID

4 1 6 6 5 2 5 6 5 2 9 9 4 2 0

Contact

ELSEWHEN LTD Nadav Mordechai
Telephone: 020 3758 3224
Email: gov@elsewhen.com

About your service

Service categories

Cloud Support Services

Cloud Migration Planning

  • Capability analysis
  • Enterprise architecture
  • Cloud gap assessment
  • Architecture options analysis
  • Delivery Road-mapping
  • Other

Service scope

Service constraints
Support team size: discretionary based on the agreement
Working hours: GMT 07:00 to 19:00 on Business Days.
Response times: Depending on the severity of the issue; this can range from 2 hours on critical issues to 24 hours on medium/low priority issues.
Minimum performance targets: From 100% on critical issues to 99.5% on Medium/Low priority issues.

User support

Email or online ticketing support
Yes
Support response times
Depending on the severity of the issue; this can range from 2 hours on critical issues to 24 hours on medium/low priority issues
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
We conduct regular usability testing with individuals who have lived experience with disabilities. For example, we have tested our web chat with screen reader users, keyboard-only users and low vision users. While human testing is primary, we also supplement this with automated tooling to maintain a baseline of compliance. Where possible, we specifically test high-stakes scenarios such as error handling. All testing is mapped against the WCAG 2.2 Level AA standards.
Support levels
Service levels are bilaterally agreed with buyers, depending on the criticality of the system.
Below is an example of the minimum service levels that Elsewhen would commit to delivering throughout an engagement.
P0 incident (Critical): Initial response time: 2 hours. Resolution time: 24 hours.
P1 incident (High): Initial response time: 8 hours. Resolution time: 2 business days.
P2 incident (Medium): Initial response time: 24 hours. Resolution time: 5 business days.
In addition, the support desk is available between the hours of 07:00 & 19:00 on Business Days.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £1,100.00
Lead business architect £1,400.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,100.00
Senior data architect £1,300.00
Chief data architect £1,940.00
Enterprise architect
Role level UK Rate Offshore Rate
Senior enterprise architect £1,300.00
Lead enterprise architect £1,400.00
Principal enterprise architect £1,600.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,100.00
Senior solution architect £1,300.00
Lead solution architect £1,400.00
Principal solution architect £1,600.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,100.00
Senior technical architect £1,300.00
Lead technical architect £1,400.00
Principal technical architect £1,600.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,940.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,940.00

Cyber security roles

Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £1,400.00
Principal cyber security governance and risk manager £1,600.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £1,400.00
Principal cyber security secure systems architecture and design £1,600.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £1,100.00
Senior analytics engineer £1,300.00
Lead analytics engineer £1,400.00
Head of analytics engineering £1,600.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £1,100.00
Senior data analyst £1,300.00
Principal data analyst £1,600.00
Data engineer
Role level UK Rate Offshore Rate
Senior data engineer £1,300.00
Lead data engineer £1,400.00
Head of data engineering £1,600.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £1,100.00
Principal data scientist £1,300.00
Lead data scientist £1,400.00
Head of data science £1,600.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,300.00
Lead machine learning engineer £1,400.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £1,100.00
Senior application operations engineer £1,300.00
Lead application operations engineer £1,400.00
Principal application operations engineer £1,600.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £1,100.00
Senior business relationship manager £1,300.00
Lead business relationship manager £1,400.00
Change and release manager
Role level UK Rate Offshore Rate
Change and release manager £1,100.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £1,100.00
IT service manager £1,300.00
Senior IT service manager £1,400.00
Head of IT service management £1,600.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Infrastructure engineer £1,100.00
Senior infrastructure engineer £1,300.00
Lead infrastructure engineer £1,400.00
Principal infrastructure engineer £1,600.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £1,000.00
Senior service desk analyst £1,100.00
Service desk manager £1,300.00
Head of service desk £1,600.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £1,100.00
Senior business analyst £1,300.00
Lead business analyst £1,400.00
Head of business analysis £1,600.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £1,100.00
Senior delivery manager £1,300.00
Head of (Agile) delivery management £1,600.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio manager £1,100.00
Senior digital portfolio manager £1,300.00
Head of portfolio £1,600.00
Product manager
Role level UK Rate Offshore Rate
Product manager £1,100.00
Senior product manager £1,300.00
Lead product manager £1,400.00
Head of product £1,600.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,100.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,100.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
QAT analyst £1,100.00 £390.00
Senior QAT analyst £1,300.00
Lead QAT analyst £1,400.00
Test engineer
Role level UK Rate Offshore Rate
Test engineer £1,100.00 £390.00
Senior test engineer £1,300.00
Lead test engineer £1,400.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,300.00
Head of test £1,600.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Senior DevOps engineer £1,300.00
Senior DevOps engineer - management £1,300.00
Lead DevOps engineer £1,400.00
Lead DevOps engineer - management £1,400.00
Principal DevOps engineer £1,600.00
Principal DevOps engineer - management £1,600.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £1,100.00
Senior frontend developer £1,300.00 £500.00
Lead frontend developer £1,400.00
Head of frontend development £1,600.00
Software developer
Role level UK Rate Offshore Rate
Developer £1,100.00 £390.00
Senior developer £1,300.00 £500.00
Senior developer - management £1,300.00 £500.00
Lead developer £1,400.00
Lead developer - management £1,400.00
Principal developer £1,600.00
Principal developer - management £1,600.00

User-centred design roles

Interaction designer
Role level UK Rate Offshore Rate
Senior interaction designer £1,300.00
Lead interaction designer £1,400.00
Head of interaction design £1,600.00
Service designer
Role level UK Rate Offshore Rate
Senior service designer £1,300.00
Lead service designer £1,400.00
Head of service design £1,600.00
User researcher
Role level UK Rate Offshore Rate
Senior user researcher £1,300.00
Lead user researcher £1,400.00
Head of user research £1,600.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
61c4ec4e-9e90-4cdb-9f27-d6b193786a5c
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
590be5c1-2917-4e0c-bbe6-d018a1f30892
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@elsewhen.com. Tell them what format you need. It will help if you say what assistive technology you use.