Renato Software Ltd

Senso.cloud - Enterprise

All-In-One, cloud based, software solution for network, classroom, safeguarding and device management. Remotely manage and monitor an unlimited number of Windows, iOS & Chrome devices from a centralised web portal. Designed for Local Authorities, multi-academy trusts, educators, schools and safeguarding staff.

Features

• Real-time live thumbnail view via the cloud
• AI visual threat intelligence
• Safeguarding
• Remote control and device management
• Block resources and keybord keys, send messages and lock screen
• Application, website and violation logs
• Google classroom and Microsoft TEAMS synchronisation
• Customisable filtering based on foundation of the IWF and Prevent
• Azure AAD
• Real-time reporting

Benefits

• Monitor and teach students without distraction
• Teach from anywhere in the world
• Scale to millions of devices across multiple sites nationally/globally
• Early stage actionable intelligence to protect students
• Students are protected from inappropriate content
• No server or admin console software to install or maintain
• Monitor and manage all devices, assets and network with ease
• Full syncing capability for ease of use with other platforms
• Very easy to install, literally up and running in minuets
• See whats happening in real time on network and devices

£2.50 to £5.50 a device a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at m.payne@renatosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

417091870284787

Contact

Michael Payne
01158573776
m.payne@renatosoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Must have an internet connection
• System requirements:
  • Web browser
  • Internet connection
  • Windows, iOS or Chrombook Operating System
  • Both 32-bit and 64-bit versions are supported
  • Dual core Pentium or above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Classification Definition Target SLA Response Times; 1: Urgent Total customer outage or an; outage having an impact on; the majority of users.; Respond within 2 Business; hour / Resolved within 8; Business hours; 2: High Problem affecting a large; user group. Alternate bypass; may not be possible.; Respond within 4 Business; hour / Resolved within 48; Business hours; 3: Medium Problem affecting a small user; group. Alternate bypass may; be available.; Respond within 8 Business; hour / Resolved within 180; Business hours; 4: Low Problem that is inconvenient; and not critical to customer’s; business.; Respond within 16 Business; hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is only available through our Senso portal once the user has authenticated. It does not have any recognised accessibility standards.
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: Support is provided by telephone, e-mail or webchat. Support is included within the price of the product.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users can choose between downloading the software themselves or book a convenient time for them to talk through the process with a member of the Senso team. We will provide a userguide and follow this up with an online demonstration. If necessary, we can provide telephone support and or online training and demonstrations. There is also a knowldgebase that can be accessed any time, this contains lots of frequently asked questions and directions on how to carryout tasks in the portal.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Users cannot extract their data. Once the contract is at an end , we will anonymise and/or delete personal data within a commercially reasonable period if that information is not necessary to comply with our legal; obligations, resolve disputes, or enforce our agreements.
• End-of-contract process: At the end of the contract the software access is disabled and no data is sent or received.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • IOS
  • Windows
  • Other
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Senso Portal has a simple intuitive user interface that allows users to manage an unlimited number of devices from a single web page. You can see one school or all of your schools across a trust or multi-academy trust. The tabbed interface allows you to:; - see live thumbnails of all devices and ; - take control of a single device or many devices. ; There are simple to use menu icons at the top of the screen with teacher tools, network administration, safeguard and monitoring logs at your fingertips.
• Accessibility standards: None or don’t know
• Description of accessibility: The interface service is compatible with most in built accessibility features in an operating system. Webchat is compatible with accessibility software, such as text to speech and speech to text, the senso portal has high contast and dark mode for visual impairment.
• Accessibility testing: None
• API: No
• Customisation available: No

Scaling

• Independence of resources: Senso uses Microsoft Azure auto-scaling rules to vertically and horizontally scale the deployment when high load is placed on the system. This allows us to cope with demand and scale to ensure we provide consistently high quality service levels to all our clients.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage metrics are displayed in the overview of safeguarding violations. It is possible to filter by date and by school or sites if you have more than one site.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: The only data that can be exported is for the current month and is limited to violations, application and website logs.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Senso guarantees at least 95% service availability during business hours. Senso provides Service Credits where we fail to deliver minimum availability during a month, proportionate to the monthly fees and discounted from annual invoicing.
• Approach to resilience: Senso datacentre setup is hosted by Microsoft Azure which has senso data stored in datacentre high secured and located in the European Ecomic Area / UK. More information on this behalf can be requested.
• Outage reporting: Users may sign-up to receive email alerts or visist the following website address http://status.senso.cloud/ to get real-time status. The website is hosted through an external platform that sits outside of the senso portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access rights to the senso web portal is controlled by roles and permissions created by designated global admin.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Renato Software Ltd understands that Information security is not only a technical issue, but a business and governance challenge also. As such the security of information and other critical organisational resources is treated as a priority throughout the company.; ; Renato Software Ltd. have a security management policies that extend beyond the technical aspects to include critical business processes.; ; Executive Management is invested in Information security and receive reports on security performance and breaches.
• Information security policies and processes: Senso adheres to the ITIL Security Management process which is based on the ISO 27001 standard.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes are managed in a continuous deployment process. Releases are packaged and tested in a staging environment before deployment to production.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Systems are monitored though different vectors. Hotfixes can be deployed within minutes using our real-time update mechanism for core modules and the senso web portal.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: A significant element of this is covered by the Microsoft Azure service.
• Incident management type: Undisclosed
• Incident management approach: We have clearly defined processes to manage all types of incidents. These can be logged and tracked via the web as well as the normal modes of communication. A customer can view all their issues and if they have the permissions, for the whole organisation. They can also report directly from the senso web console through use of online chat.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Protect users by proactively monitoring school devices and indicating safeguarding concerns to the relevant staff. Senso flags users who may be vulnerable or at-risk and users who may pose a risk to others, as well as any inappropriate, off-task or harmful behaviour.

Pricing

• Price: £2.50 to £5.50 a device a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a free trial of Senso cloud Enterprise software. The trail is limited to 10 days and up to a maximum of 50 devices.
• Link to free trial: https://www.senso.cloud/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at m.payne@renatosoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.