e-Aspire Limited

e-Aspire Online Digital Learning and Training

We produce bespoke digital media for online learning and communications including eLearning courses, training videos, interactive animations, infographics, AI quizzes and gamification. To compliment our production services, we developed Channel2Learning an easy to set up and manage online learning platform which is simple to use, as a single source solution.

Features

• Remote access to bespoke eLearning
• Remote access to bespoke training videos
• Real time 3D animation and 360' animation
• Gamification, Infographics, AI.
• Transforming offline content to online
• Remote access to repurposing existing content
• Learning Management Solution for remote access
• Real time reporting and tracking of learners progress
• Real time management of online eLearning and training
• Remote access to deliver and manage online learning

Benefits

• Publishers of bespoke eLearning development
• Publishers of bespoke training videos
• Quickly managed off the shelf training content
• Quickly managed online learning
• Publishing content from multiple devices
• Managing content distribution
• Simple and easy immediate access

£1 to £3 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.mulvihill@e-aspire.online. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

417133340006426

Contact

Mike Mulvihill
01772 651555
mike.mulvihill@e-aspire.online

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Updates are applied during non-working hours, as required.
• System requirements:
  • Web browser
  • Speakers / Headphones

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard 1 working day response included within C2L platform fee.; Requests are handled by a support team.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We can provide onsite training (additional charge), online training and user documentation including video self help.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users can request an export of their data via our support desk.
• End-of-contract process: Customer data will be removed from the C2L platform within 60 days of contract end. No additional costs apply for contract end.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Themes, colours, fonts; Logos; Full CSS customisation is possible but limits support; Admin users have full access

Scaling

• Independence of resources: Data is segregated through separate databases and all services are configured to automatically scale to user demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Monthly Active Users; ; Additional usage metrics can be obtained through the export of data.
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Most data can be exported individually from the Admin Reports section.; A full data export requires a support request.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Excel
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.98% availability within a 12 month period; Service credits may be applied during exceptional outages, on request.
• Approach to resilience: Full details are available on request. ; ; C2L leverages the Microsoft Azure datacentre architecture and relevant services and configuration has been applied to benefit from the underlying architecture.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Roles and permissions manage individuals access to relevant areas of the platform.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We work to CSA and ISO standard but have not obtained certification at this time.
• Information security policies and processes: We follow the The CSA Cloud Controls Matrix V4 framework

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Services are tracked through our CI/CD pipelines and managed through the Azure Portal. Updates to changes are reviewed and assessed before deployment of updates and new features.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats are received and managed through the Azure service. Patches can be applied within a matter of minutes, once the issue is identified and rectified within the codebase.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Audit logs are reviewed regularly and responded to immediately, logged within Jira, the issue identified and rectified as soon as practically possible.
• Incident management type: Supplier-defined controls
• Incident management approach: Incidents are recorded via a helpdesk and follow up reports are provided on request.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Tackling economic inequality

  Tackling economic inequality

  C2L provides an inclusive learning management system for any size business.

Pricing

• Price: £1 to £3 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A limited number of users provided access to a limited (less than 5) courses for a period of no more than 60 days.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.mulvihill@e-aspire.online. Tell them what format you need. It will help if you say what assistive technology you use.