INGENTIVE LIMITED

Ingentive Microsoft Windows 365

Ingentive offers comprehensive integration of Microsoft Windows 365, delivering a streamlined, secure, and cloud-based desktop solution.

Designed to optimise productivity and adaptability for contemporary, dispersed teams, our service ensures a seamless user experience in the ever-evolving landscape of remote work.

Features

• Personalised Cloud PC: Tailored Windows 365 experiences.
• Anywhere Access: Windows 365 on any device.
• Intune Integration: Efficient Windows 365 management.
• Versatile Computing: Adaptable Windows 365 workloads.
• Secure Streaming: Cloud to Windows 365 user securely.
• Hybrid Work Solutions: Perfect for distributed teams.
• Scalable Workforces: Flexibly adjusts to organisational needs.
• Easy Deployment: Simplified Windows 365 setup.
• Regulatory Compliance: Meets diverse standards seamlessly.
• Efficient Cloud Management: Streamlines resource allocation.

Benefits

• Efficient management across all Windows 365 devices.
• Robust security via Microsoft's infrastructure.
• Desktop access from anywhere, anytime.
• Reduced hardware expenses with cloud-based operations.
• Scalable solution suitable for businesses of any size.
• Tailored Windows experience in the cloud.
• Predictable expenditure with per-user pricing model.
• Swift deployment of Windows 365 Cloud PCs.
• Enhanced productivity with Microsoft 365 integration.
• Constantly updated Windows environment for seamless operation.

£65 to £120 an instance an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

418483410937543

Contact

Hemraj Tatur
02081323255
hemraj.tatur@ingentive.com

Planning

• Planning service: Yes
• How the planning service works: Ingentive provides extensive consulting services aimed at optimising cloud security, with a dedicated focus on Microsoft solutions. Our specialised expertise lies in meticulously planning, architecting, delivering, and supporting solutions that enhance internal desktop and mobility productivity for organisations. ; ; We have a profound understanding of the diverse landscape of Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS) offerings, enabling us to offer tailored recommendations that precisely align with our clients' needs and objectives. ; ; Throughout the process, we engage in collaborative partnerships, working closely with buyers to navigate the complexities of implementation. By offering guidance from the initial planning phases to the seamless execution of solutions, we empower our clients to establish a robust foundation for their cloud hosting or software services, ensuring long-term success and efficiency.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Windows 365: Tailored cloud desktop experiences.
  • Microsoft Azure: Versatile cloud hosting solutions.
  • Entra ID: Streamlined identity management services.
  • Windows 11: Modernised, feature-rich desktop OS.
  • Microsoft 365: Integrated suite for productivity and collaboration.
  • Microsoft Intune: Efficient cloud-based device management solution.

Training

• Training service provided: Yes
• How the training service works: Ingentive offers comprehensive training sessions tailored to all Microsoft products, including Windows 365, aimed at achieving widespread adoption and empowering teams. Our practical sessions prioritise accessible learning experiences, equipping participants with fundamental skills to effectively utilise the Windows 365 toolset in their daily operations. Covering a diverse range of topics such as interface navigation, key feature utilisation, workflow integration, and productivity optimisation, our hands-on approach ensures that participants gain confidence and proficiency.; ; Through interactive sessions and real-world scenarios, we facilitate seamless integration of learned skills into daily workflows, fostering a culture of continuous learning and skill development. Positive feedback from participants underscores the value of our training sessions, with reported increases in user engagement, productivity gains, and smoother adoption of Microsoft products.; ; At Ingentive, we are committed to delivering training experiences that not only educate but also inspire confidence and drive meaningful business outcomes in today's rapidly evolving digital landscape.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Azure: Cloud computing platform for diverse applications.
  • Microsoft 365: Integrated suite for productivity and collaboration.
  • Windows 365: Cloud-based desktop solution by Microsoft.
  • Microsoft Intune: Cloud-based device management solution.
  • Azure Virtual Desktop: Cloud-based virtual desktop infrastructure (VDI).

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ingentive boasts an in-depth practical understanding of the diverse array of cloud-based Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS) solutions available to organisations. ; ; Drawing on this extensive expertise, we collaborate closely with buyers to meticulously plan, architect, and execute migrations or new deployments into the Microsoft Cloud. Specifically tailored to Windows 365 services, our approach encompasses comprehensive planning, detailed architecture, and seamless deployment of Cloud PCs, accompanied by finely-tuned configuration to meet specific requirements. ; ; Furthermore, we prioritise knowledge transfer and skill enhancement, offering tailored training sessions to ensure our clients possess the operational proficiency required to manage and optimise their cloud environment effectively. Through this holistic approach, we aim to facilitate a smooth transition to the cloud, enabling our clients to harness its full potential for enhanced productivity and scalability.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft
  • Citrix
  • WMWare
  • AWS Workspaces

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: At Ingentive, ensuring high quality is a top priority in every project delivery. We support buyers by implementing rigorous quality assurance and performance testing processes throughout the project lifecycle.; ; Our quality assurance approach begins by defining clear quality objectives and requirements collaboratively with the buyer. We then develop tailored test plans covering functional, regression, usability, and performance testing.; ; During development and implementation, our dedicated quality assurance team conducts thorough testing to validate that all deliverables meet defined quality criteria. This includes assessing functionality, usability, reliability, security, and performance to meet or exceed buyer expectations.; ; Performance testing is a key aspect of our process, evaluating responsiveness, stability, scalability, and reliability under various workload conditions. By simulating real-world scenarios, we identify and resolve performance issues to ensure optimal system performance.; ; We also facilitate user acceptance testing (UAT) in collaboration with the buyer's team to gather feedback for further refinement. This ensures the final product meets technical specifications and aligns with business objectives and user expectations.; ; Prioritising quality assurance and performance testing throughout the project lifecycle, we deliver reliable, scalable solutions of the highest quality, driving value for buyers and end-users alike.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Ingentive specialises in providing top-tier managed service support for all Microsoft products available on the Microsoft platform.; ; Our dedicated team of experienced professionals is committed to ensuring seamless operation and optimisation across cloud hosting and software services. From initial setup and configuration to ongoing maintenance, updates, and troubleshooting, we offer comprehensive assistance tailored to meet unique requirements.; ; Beyond resolving technical issues, our support extends to proactive monitoring and optimisation, ensuring that your Microsoft products are always performing at their best. We take a proactive approach to address potential issues before they impact your operations, minimising downtime and maximising productivity.; ; Our responsive support team is available to address any concerns or queries promptly, providing peace of mind and allowing your team to focus on core business activities.

Service scope

• Service constraints: While our service is primarily focused on Microsoft products, we also collaborate with customers to address specific integration needs or compatibility issues. However, it's essential to discuss such requirements during the onboarding process for alignment & feasibility.; ; We operate within predefined hours. While we strive to provide timely assistance, urgent or critical issues may be addressed outside of these hours as part of our premium offerings.; ; Furthermore, it's worth noting that while we aim to resolve issues promptly, certain complex or unique challenges may require additional investigation. In such cases, we maintain transparent communication channels for informed progress and timelines.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Ingentive offers a range of flexible support services, including Flexi, Plexi Plus, and Complete, each with distinct features tailored to meet varying needs. Across all service tiers, our commitment to responsiveness is reflected in our response SLAs:; ; For major inquiries, we guarantee a response time of 1 hour.; For intermediate inquiries, our response time is set at 4 hours.; ; These SLAs ensure that regardless of the support tier chosen, our customer can expect timely and efficient responses to their questions and concerns.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: At Ingentive, we prioritise accessibility in all aspects of our services, including web chat functionality. We have actively engaged assistive technology users in our testing processes to ensure that our web chat platform is inclusive and user-friendly for individuals with diverse needs.; ; Our testing procedures involve collaborating with assistive technology experts and users to evaluate the compatibility of our web chat interface with various assistive technologies, such as screen readers, voice recognition software, and keyboard navigation tools. Through this rigorous testing, we identify and address any barriers or usability issues to ensure seamless interaction for all users.; ; Furthermore, we continuously monitor and update our web chat platform based on feedback from assistive technology users, striving to enhance accessibility and user experience continually.; ; Our commitment to inclusive design extends beyond compliance to create a web chat environment that is intuitive, efficient, and accessible to all users, regardless of their abilities or assistive technology preferences.
• Support levels: At Ingentive, we offer three support levels to suit different needs and budgets:; ; Basic Support:; - Essential support services, including general inquiries and basic troubleshooting.; ; Premium Support:; - Priority response times, extended support hours, and dedicated support agents.; ; Enterprise Support:; - Tailored for complex needs with personalised support from a technical account manager or cloud support engineer.; ; At Premium and Enterprise levels, clients can work with a dedicated technical expert for personalised guidance and proactive assistance.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Microsoft Certified Consultants
  • Microsoft accredited Security Partner

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Ingentive is committed to delivering services sustainably, supported by our annually updated environmental policy, dynamic roadmap of environmental initiatives, and a scorecard. Under the leadership of Ingentive’s CFO, our Greening Committee (GC) drives environmental & sustainability initiatives with set targets. The GC includes representation from every department, ensuring innovation and participation across the organisation through annual member rotations. The GC meets quarterly & sets the agenda for driving environmental policy improvements. Market research responsibility revolves through GC members and feedback on environmental impacts and benefits form part of the quarterly agenda and are presented back to the GC for further action and consideration. Aligned with Microsoft’s commitment, Ingentive provides services focused on being carbon-negative, water-positive, and zero waste by 2030, in line with the government's 25-year plan objectives. Our research efforts encompass: Clean Air: Researching technologies like virtualisation and cloud computing to promote clean air & aligning with Microsoft’s air quality policies. Clean and Plentiful Water: Researching water-efficient data centre design, recycling & engaging with Microsoft stakeholders on water-related challenges in IT services. Reducing Risks of Harm: Analysing environmental hazards in IT operations such as electronic waste, hazardous components & pollution. Using Resources Sustainably: Investigating resource-efficient IT infrastructure technologies, collaborating with suppliers & partners to optimise IT services lifecycle. Mitigating Climate Change: Researching climate mitigation strategies like carbon offsetting and renewable energy adoption & collaborating with Microsoft to deploy climate-resilient IT solutions. Minimising Waste: Researching waste minimisation services & sustainable product design & partnering with waste & recycling facilities for optimised waste recovery & disposal processes.

  Tackling economic inequality

  At Ingentive, we're deeply committed to tackling economic inequality and promoting social equity. We recognise that economic disparities disproportionately affect marginalised groups. To drive positive change, we're taking proactive steps through various initiatives:; ; Diversity and Inclusion: Prioritising diversity in hiring, procurement, and vendor selection.; ; Equal Pay and Benefits: Ensuring fair compensation and benefits for all employees.; ; Supplier Diversity: Supporting minority-owned and women-owned businesses.; ; Community Investments: Investing in community development and workforce training.; ; Mentorship and Skills Development: Offering mentorship programs and skills workshops.; ; Advocacy and Policy Engagement: Advocating for equitable policies and initiatives.; ; Community Partnerships: Collaborating with non-profits agencies.; ; Transparency and Accountability: Maintaining transparency in our efforts.; ; Through these initiatives, we're working towards a more inclusive and prosperous future for all.

  Equal opportunity

  At Ingentive, we are dedicated to fostering an inclusive and diverse work environment. We believe in equal opportunity employment practices, where decisions regarding hiring, promotion, discipline, or dismissal are made solely on the basis of merit, competence, performance, and business needs. We actively promote diversity and do not discriminate against individuals based on race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other legally protected status.; ; Our commitment extends beyond our own organisation to our supply chain partners. We ensure that all organisations within our supply chain share our values and principles of equal opportunity employment. ; ; Through collaboration and engagement, we work with our partners to uphold these standards and create a culture of inclusivity across all aspects of our business operations.

  Wellbeing

  At Ingentive, we prioritise the health and wellbeing of our employees. We believe that fostering a supportive and nurturing work environment is essential for individual and collective success. ; ; Our commitment to employee wellbeing includes:; ; Comprehensive Health Benefits: We provide robust health insurance coverage, including medical and dental plans, to ensure that our employees have access to quality healthcare services.; ; Mental Health Support: We offer resources and programs to support mental health, including counselling services, employee assistance programs, and mindfulness workshops.; ; Work-Life Balance: We promote work-life balance by offering flexible work arrangements and remote work options.; ; Ergonomic Workspaces: We prioritise ergonomic design in our workspaces to promote comfort and reduce the risk of injury or strain.; ; Employee Assistance: We provide access to confidential support services for employees facing personal or professional challenges.; ; Training and Development: We invest in employee training and development programs to enhance skills, promote career growth, and foster a sense of fulfilment and accomplishment.; ; Recognition and Appreciation: We recognise and celebrate the contributions of our employees through various recognition programs, rewards, and incentives.; ; Open Communication: We maintain open and transparent communication channels to encourage feedback, address concerns, and foster a culture of trust and collaboration.; ; Community Engagement: We encourage employees to participate in community service and volunteer activities to give back to society and promote social connectedness.; ; Through these initiatives, we strive to create a workplace where every employee feels valued, supported, and empowered to thrive personally and professionally.

Pricing

• Price: £65 to £120 an instance an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hemraj.tatur@ingentive.com. Tell them what format you need. It will help if you say what assistive technology you use.