Wire Germany GmbH

Wire Secure Communication and Collaboration Platform

Enterprise-grade messaging, audio and video calls, and file sharing protected by invisible, always-on MLS encryption and compliant with the world’s strictest standards.

Features

• End-to-end encrypted messaging, calls and file sharing
• Group chats with users, registered guests or guest link access
• Cross-client functionality across web, mobile and desktop
• Flexible deployment options: EU cloud, private cloud or on-prem
• Secure federation between multiple Wire backends
• Automated user management with SSO and SCIM provisioning
• New contact/message requests require user acceptance
• Open source architecture for full transparency
• Forward secrecy and post-compromise security for group messaging
• Wire SDKs to build custom apps on Wire backend

Benefits

• Encrypts every message end-to-end by default (E2EE)
• Uses open, publicly audited cryptographic protocols
• Verifies devices with cryptographic fingerprints
• Secures large groups using Messaging Layer Security
• Provides E2EE voice and video calling and file sharing
• Enables secure guest access across organizational boundaries
• Supports enterprise SSO and SCIM user provisioning
• Stores minimal metadata to protect user privacy
• Offers on-premises and sovereign cloud deployments
• Supports secure, access-controlled back-end federation

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc.paczian@wire.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

418693422878705

Contact

Marc Paczian
+49 162 7795 978
marc.paczian@wire.com

About your service

• Service categories:

  Applications

  Collaborative

  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • MacOS11 or newer
  • Windows10 – versions 22H2/21H2/21H1
  • Windows11 – versions 23H2, 22H2, 21H2
  • Latest version Chrome, Microsoft Edge, Firefox (no private browsing)
  • IOS 16.0 or newer
  • Android 8 or newer

User support

• Email or online ticketing support: Yes
• Support response times: First reply time: 4h within business hours; No support during weekends (Saturday and Sunday) and public holidays
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Additional on-site support can be provided at the cost of 1,600GBP/day.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide onsite and online training as well as a complete user documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Wire has an integrated backup and recovery feature which is available for every user in their Wire client.
• End-of-contract process: At the end of the contract users can decide if they continue using Wire with an new contract or switch to the free version, which is limited in functionality and number of users (max. 5).
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: The onboarding documentation is available from our Support Website support.wire.com and directly from our Customer Success team during the onboarding process.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There are no significant differences between mobile and desktop service.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The API needs to be initialized with your application's credentials, the backend host, a password for the cryptographic material and your event handler implementation.; ; The API provides access to teams and conversations through the WireApplicationManager, available after initializing the WireAppSDK.; ; The API uses the WireEventsHandler to notify your application about events and messages; ; You can make your application send messages to specific conversations.; ; The API provides a way to monitor the connection state to the Wire backend.; ; The API can be found here: https://github.com/wireapp/wire-apps-jvm-sdk
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We have implemented capacity management according to ISO27001 specifications. That means our cloud infrastructure is horizontally scalable and is triggered by the utilization of the backend.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is protected using strong encryption and secure key management. Access to stored data is restricted to authorized personnel following least-privilege principles, and storage systems are hardened and monitored to prevent unauthorized access.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export their data via the integrated Backup/Restore functionality. It is available on every client.
• Data export formats: Other
• Other data export formats: Proprietary export format
• Data import formats: Other
• Other data import formats: Proprietary import format

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: End-to-end encryption via MLS (Message Layer Security) protocol.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: End-to-end encryption via MLS (Message Layer Security) protocol.

Availability and resilience

• Guaranteed availability: Wire is designed for high availability using Amazon Web Services (AWS). The service is hosted on resilient AWS infrastructure across multiple availability zones, providing redundancy and fault tolerance. This architecture minimizes single points of failure and supports continuous service availability in line with AWS best practices.; ; For the managed cloud option we are also working with various European cloud providers, where SLAs are part of the individual negotiation.
• Approach to resilience: Core components are deployed with redundancy across multiple AWS Availability Zones to avoid single points of failure. We use automated scaling and health checks to maintain service continuity, and we back up critical data with tested recovery procedures to support restoration in the event of disruption.
• Outage reporting: Service outages are reported through established operational and communication processes. Service health is continuously monitored, and incidents impacting availability are identified and escalated promptly. Customers are informed of significant outages through appropriate communication channels, with updates provided during the incident and a summary shared after resolution where applicable.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is restriced by using centralized identity management and role-based access control. Access is limited to authorized personnel only and enforced through Single Sign-On (SSO) with strong authentication and multi-factor authentication (MFA). Privileged access is granted on a least-privilege basis, logged for auditability, and reviewed regularly to ensure continued appropriateness.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our Information Security Management System is ISO 27001 certified. This means that we are following information security best practices like ISO 27002 and provides an independent, expert verification that our information security program covers all of the ISO 27001 requirements. ; An ISMS is a systematic and overarching approach consisting of processes, technology and people that helps protect and manage all of Adjust’s informational assets through effective risk management, tailored to our own business objectives, and risk appetite and tolerance.; Security controls have been implemented in areas such as:; • Information security policies; • Organization of information security; • Human resource (HR) controls; • Asset management; • Access control; • Cryptography; • Physical and environmental security; • Operational security; • Communications security; • Systems acquisition, development and maintenance; • Supplier relationships; • Information security incident management; • Information security aspects of business continuity management; • Compliance
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wire maintains formal configuration and change management processes to ensure system integrity, security, and availability. Configuration baselines are defined, documented, and version-controlled, with changes restricted to authorized personnel. All changes are risk-assessed, reviewed, tested, and approved prior to deployment, following the principle of least privilege. Changes are tracked through auditable workflows, with rollback procedures in place to minimize operational risk and ensure service continuity.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wire operates a continuous vulnerability management process to identify, assess, and remediate security weaknesses across its systems and applications. Vulnerabilities are identified through automated scanning, code reviews, dependency monitoring, and third-party assessments. Findings are risk-rated based on severity and potential impact, prioritized accordingly, and tracked through remediation to closure. Patches and mitigations are applied in line with defined timelines, with verification performed to ensure effectiveness and reduce the risk of recurrence.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Wire employs continuous protective monitoring to detect, analyze, and respond to security events across its infrastructure and applications. Logging and monitoring are enabled for critical systems, with alerts configured for anomalous or suspicious activity. Security events are reviewed and correlated to support timely investigation and incident response. Monitoring controls are regularly reviewed and tuned to ensure ongoing effectiveness and alignment with the evolving threat landscape.
• Incident management type: Supplier-defined controls
• Incident management approach: Wire maintains a formal incident management process to ensure timely detection, containment, investigation, and resolution of security incidents. Incidents are classified by severity and impact, with defined escalation paths and response roles. The process includes communication procedures, evidence preservation, root-cause analysis, and corrective actions. Post-incident reviews are conducted to validate remediation and drive continuous improvement of security controls and response readiness.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free version includes the full messaging functionality in 1:1 and group chats. Audio- and video calling is enabled for 1:1 communication. The team functionality is limited to 5 users.
• Link to free trial: App.wire.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Insight Assurance
• ISO/IEC 27001 accreditation date: Thursday 27 March 2025
• What the ISO/IEC 27001 doesn’t cover: All services are covered by ISO/IEC27001
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 60c8a01b-331c-4dae-9095-88eb7807f923
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at marc.paczian@wire.com. Tell them what format you need. It will help if you say what assistive technology you use.