PDMS Limited (Professional Data Management Services Limited)

Digital Consultancy

PDMS provides a full digital consultancy service covering digital strategy, design & implementation. From options appraisals to legacy modernisation and GDS aligned Discovery. Our digital consultancy services focuses on helping you get the best outcomes from your technology investments. Our consultancy team collaborates with you to deliver better digital services.

Features

• Digital consultancy to assess infrastructure, processes & systems
• Consultancy to evaluate legacy software modernisation options
• Full options appraisal consultancy
• Data Consultancy to help integrate new technologies e.g. AI
• UX and IA consultancy
• Enterprise architecture, technical roadmap and agile delivery consultancy
• Consultancy for new website development & integrations
• Digital analytics consultancy
• Discovery, Alpha prototyping & Beta development
• Cloud and infrastructure consultancy

Benefits

• Full end-to-end in-house consultancy service
• Team experienced in public sector consultancy
• Tried and tested approach to consultancy
• Consultancy to deliver of increased digital productivity
• Cloud hosting, service design and management
• Expertise & experience across whole software lifecycle
• Consultancy to integrate with legacy systems
• Skills coaching and knowledge transfer
• Digital services to meet GDS service standards
• Experienced in delivery of Discovery phase

£480 to £1,515 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saasenquiries@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

418716130265943

Contact

Catriona Watt
+44 (0) 1624 664000
saasenquiries@pdms.com

Planning

• Planning service: Yes
• How the planning service works: Our approach isn't about trying to sell you software solutions and platforms, it's about understanding your goals and implementing technology in the most effective way to deliver real value either to your customers or your employees or better still, both. With a strong track record in the public sector, we have experience of working to GDS standards. We assign an experienced and dedicated Project Manager to every project we undertake.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: PDMS provides a range of training solutions, from standard to bespoke training packages. We also advocate knowledge sharing through collaborative working throughout the project lifecycle. As part of the project process we will provide a detailed training plan which identifies training approaches, resources, timeline etc. We can provide a range of training options including: train the trainer, Remote or onsite training, training manuals, training videos and online resources Potential buyers should contact us to discuss their requirements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can help you migrate existing legacy systems to the cloud. Our project team will evaluate both your business and technical requirements and provide recommendations and a comprehensive migration plan. One key area where we can add substantial value is helping you join-up existing digital technologies across the application landscape. We can help provide practical solutions to the challenge of bridging heritage systems with new digital engagement platforms that join people, data and processes.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: PDMS holds the ISO 9001 quality and 27001 security certificates. All of our processes are documented and audited as part of our quality management system which has been developed to drive continuous improvement. We have significant experience in providing testing services including test driven development and have a set of 7 principles our testers adhere to. Our team of testers have a variety of qualifications and are very thorough in their approach to testing. They test the system functions as specified as well as checking non-functional attributes such as usability, security, and accessibility. They also support our customers in their User Acceptance Testing (UAT) and model office simulations. For larger more complex systems our testers also make use of Automated UI testing tools. We use performance testing tools to simulate a variety of scenarios and loads to find the pinch and saturation points of our customers systems. These tests also allow us to find bottlenecks and determine the responsiveness and throughput rates for the system.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our dedicated support team provides support through standard working hours 09.00 - 17.00 or to extended hours where required. The support team can be contacted by telephone, email, or via our support management system. We provide different support packages and levels which are tailored to the needs of our clients. Our Service Level Agreements are also designed to meet our customer’s requirements and the complexity and/or critical nature of the services being managed and supported. Support arrangements covering extended hours and 24/7 can be provided if required. Further information is available within our Service Definition document. We have a Support Services Manager and assign an Account Manager to all of our clients.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A response to a support request can typically be expected to be received within four working hours of the support call being raised, however PDMS will work to agree SLAs with the buyer and can provide higher levels of service where required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: As standard, PDMS provide support 09.00 - 17.00 Monday to Friday excluding UK bank holidays. The support level depends on the type and scope of the solution being supported, and the support hours required. Please see they SFIA rate card for our standard rates. Technical account management / support engineers are available where required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 25/03/2003 - current
• What the ISO/IEC 27001 doesn’t cover: All of our activities are covered by ISO/IEC 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  PDMS is committed to reducing our impact on the environment and has held the ISO I4001 environmental certification for over 10 years. PDMS holds the Bronze Level Social Value Quality Mark accreditation which recognises distinction in values-led business that benefits customers, communities, and the planet. It is one of the most rigorously tested standards of its kind in the UK. As part of our certification, we have pledged to develop a comprehensive roadmap to achieve Net Zero by 2023 and offset our carbon emissions. We have a fully documented Carbon Reduction Plan which is published on our website. ; ; PDMS uses an online portal to report and calculate our carbon footprint, which is then forwarded to an external provider for offsetting through carbon credits. In addition, we have recently helped to fund a local carbon credit project by purchasing land that will support a tree-planting initiative with the dual purpose of carbon sequestration and biodiversity enhancement. ; ; We installed solar panels at our Global House head office which now produce 50-60% of our annual energy consumption based on a daytime energy consumption. ; ; Our employees have embraced Treekly, a platform that plants trees for every day they achieve over 5,000 steps, effectively "turning footsteps into forests." This initiative not only promotes reforestation but also enhances both mental and physical wellbeing among our staff.; ; Chris Gledhill, our founder, is the sector lead for the local Chamber of Commerce Climate Change Programme which enables us to share best practice across the business community. We cover environmental issues as part of our Lunch Time Learning sessions empowering our team to make environmentally conscious decisions both at work and at home. ; ; We also ensure that environmental protection and improvement is a key consideration of any partners or suppliers we work with.

  Covid-19 recovery

  COVID-19 took a toll on the physical and mental health of many people and within our organisation, we have expanded our comprehensive support programme for our staff and their family wellbeing, helping to reduce the burden on local healthcare services. This includes providing paid time off to attend any health-related appointments, access to bereavement support and counselling, externally trained mental health first aiders and private health care. In addition, we have provided all our staff with access to the HeadSpace meditation app to help support mental health app. ; ; We have improved workplace conditions that support the COVID-19 recovery effort by introducing a flexible policy allowing employees to decide whether they want to work from home or in our offices. ; ; We work with our local authority clients who have our employment and skills portal, SignedUp Skills, supporting their work to create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, and new opportunities in their chosen high growth sectors.; ; During Covid we supported recovery by supporting our clients with various initiatives including rapidly developing a Covid-19 website for the Isle of Man Government.

  Tackling economic inequality

  When working with our clients in central and local government we assess where we can add social and economic value to the local communities both in where our clients work and where we work. We will collaborate with you to ensure that our social value commitments agreed as part of a contract are well aligned with your organisation’s specific social value priorities. ; ; PDMS holds the Bronze Level Social Value Quality Mark accreditation. The Social Value Quality Mark recognises distinction in values-led business that benefits customers, communities and the planet. It is one of the most rigorously tested standards of its kind in the UK. We have pledged to:; ; Provide opportunities for young people to gain valuable work experience which supports their future employment and to create sustainable employment opportunities in PDMS.; ; Actively support skills development and knowledge sharing and to promote awareness and understanding of career opportunities in the technology sector to help address the digital skills gap.; ; Be a force for good in our local communities by investing our time, expertise and money to positively impact people and our environment. ; ; Some of the varied activities we undertake that contribute to our pledges above, in relation to economic inequality, include donating our time to digital sector career talks, career mentoring, mock interview sessions and work buddies. We regularly host work experience students in different parts of our business from development and UX through to infrastructure and marketing. We have a structured apprenticeship programme and one in six of our technical staff originally started with use as an apprenticeship. ; ; Our team are allocated time for mentoring young people schemes including MCR Pathways and the Digital Critical Friends Programme. PDMS is also a key supporter of Junior Achievement; a global organisation that helps provide financial literacy, employability and entrepreneurship education to students.

  Equal opportunity

  We passionately believe in fostering inclusive environments that champion equal opportunity for all, regardless of gender, ethnicity, or background. Our commitment extends across the company ensuring that we have robust hiring practices that emphasis fairness and impartiality. We ensure that all candidates are evaluated solely on their qualifications and also merit based. Our promotion policies are transparent and merit-based too. We actively support career progression for all employees, regardless of their background or working pattern.; ; Given the gender gap in the technology sector we are involved in initiatives to help address this. We are proud that 34% of our tech roles are performed by females which is above the national average of 26% and we strive for greater representation. Our generous Maternity Pay is 12 weeks full pay and 12 weeks half pay.; ; We operate a fully hybrid working model, where our staff chose whether to work from home or come into the office and flexible working patterns to suit individual needs. ; ; PDMS has supported the Empowering Women programme through sponsorship and participation. This is a cross-industry initiative, backed by industry and government partners. The programme is unique as it is directed at women who work in digital transformation roles with the aim of building a collaborative and powerful community of emerging women leaders in digital transformation across all industry sectors. ; ; We also support charities that help women and young girls to progress a career in technology such as LoveTech and have STEM ambassadors in our team and focus on promoting awareness of accessibility and diversity in digital design – speaking at third party events and hosting our own webinars to highlight the importance of ensuring that all digital services cater to diverse user needs. ; We celebrate diversity, empower women, and work tirelessly to create an environment where everyone thrives.

  Wellbeing

  At PDMS, we promote an open culture around wellbeing and mental health. We conduct regular anonymous staff surveys every six weeks to monitor how staff feel in relation to workload, stress, health and mental health issues. This regular feedback helps form the support we provide to our team. Our Health & Wellbeing score is 8.6 which puts us in the top 25% of technology companies.; We measure our performance, and our results are also benchmarked against other companies in our sector. ; ; We operate inclusive and accessible recruitment practices and have a flexible work policy where our employees decide whether they want to work from home or the office.; ; We have an internal Wellbeing Team and a dedicated Wellbeing Channel within our corporate intranet along with the following in support of the wellbeing of our staff:; ; • Externally trained mental health first aiders; • Access to bereavement support and counselling; • Access to private health care including online tools to help support mental health and access to specialist one-to-one counselling covering a range of issues from money worries to a relationship breakdown; • A regular series of talks from external experts on mental and physical health covering topics including nutrition, dealing with stress & anxiety, mindfulness, addiction and posture; • Time off to attend any medical, dentist, opticians, or health related appointments; • Subsidised gym membership to encourage physical activity; • Every member of staff has a minimum of 2 days allocated to undertaking work to support a local charity or not for profit ; • Free access for our staff and their family to the HeadSpace app; ; We also put emphasis on training and continuing professional development supporting paid support for professional qualifications and study leave. We also support a range of different charities that focus on mental health.

Pricing

• Price: £480 to £1,515 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at saasenquiries@pdms.com. Tell them what format you need. It will help if you say what assistive technology you use.