RESTORE PLC

Hybrid Mail

Synertec's Hybrid Mail software PRISM is used across various public and private sectors. The software expertly manages and organises both digital and physical documents for efficient distribution. This system ensures cost-effective and streamlined outbound document delivery, enhancing organisational productivity and communication efficiency.

Features

• Hybrid mail solution with bespoke rules for routing and design
• Complete document control, transforming captured information into desired communications
• Management of both digital and physical outbound communications
• Data capture from diverse formats and huge range of systems
• Simple and free archive facility
• Document audit and detailed reporting
• Data transformation of format, layout, content and output type
• Augment original data with looked-up information from other sources
• Delivery solutions to satisfy diverse needs of customers
• Documentation printed in real-time across multiple sites

Benefits

• Realise significantly reduced postal costs
• Works with any format of information
• Send data up until 5pm for same-day dispatch
• Reduces risk of error through sorting and automatically combining communications
• Simplify and centralise processes into consistent, flexible solution
• Communication formats ensure compliance with Accessible information Standard (AIS)
• Facilitate bespoke rules, routing and design, dependent on customer requirements
• Reduce costs through combining of documents into the same envelope
• Solution Works around customer processes so nothing needs to change
• Ensure business continuity through multiple production sites

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@restore.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

419375196237995

Contact

Paul Bee
07970144782
tenders@restore.co.uk

About the service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
  • Other
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: The software is distributed as a Windows installer package, but upon request, can be supplied as an App-V package. Installation requires a Windows environment, as Unix/Linux systems are not supported at this time. Prism can be deployed on both physical and virtual machines in cloud settings.; ; There are no restrictions regarding maintenance or downtime.
• System requirements:
  • Minimum CPU requirement: 2 cores, 2.4Ghz; recommended: 4 cores, 2.4Ghz
  • Minimum RAM requirement: 6GB; recommended: 8GB
  • Hard Disk Space: Minimum free space on C:\ of 50GB
  • Total Hard Disk Space: Minimum of 80GB; recommended: 320GB
  • Operating System: 2016, 2019, or 2022 Standard or Datacentre Edition
  • Microsoft Outlook 2016 or higher, or Synertec’s Email Delivery Solution
  • Internet/ HSCN bandwidth: Minimum of 5Mb/s for full Prism specification
  • No Prism license requirements; no user limits/ charges per seat/user
  • Operating System license is the responsibility of the customer
  • Hardware, OS updates, and anti-malware patches are customer's responsibility

User support

• Email or online ticketing support: Yes
• Support response times: Synertec is committed to promptly acknowledging customer queries. Queries raised by email will receive an immediate response from our CRM including Ticket reference. Phone queries received during business hours (08:30-17:30, UK business days) are acknowledged and recorded the same day, whilst those arriving after 17:30 on Fridays or during the weekend are logged the following Monday.; ; To address queries or provide support, customers can directly contact multiple escalation points, including our Customer Services Team, Regional Customer Services Managers, Customer Services and Sales Support Manager, Sales Director, and Technical Operations Director, either by phone or email, ensuring comprehensive support coverage.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: Synertec offers robust support through our Prism software, complemented by our dedicated Customer Services and Technical Services teams. Customers benefit from a designated office-based contact throughout their engagement. A Project Manager oversees the Prism software implementation, ensuring a seamless transition. Post-implementation, a Customer Account Executive takes over to provide continuous support.; ; Prism software, actively monitors various operational metrics, automatically logging and sending alerts for any detected anomalies 24/7. These alerts are addressed by our Technical Services team during regular business hours.; ; Our support services are versatile, including options for telephone, email, video calls, and on-site assistance, covering a wide array of service requests and issues.; ; We also employ a custom-designed remote support tool, Snowdrop, which allows secure and efficient troubleshooting and maintenance directly on the Prism server. This tool is integral for monitoring support tickets and performing routine maintenance tasks, ensuring a proactive support approach.; ; Additionally, each client is partnered with a Business Development Manager who provides ongoing support, conducts monthly review meetings, and ensures compliance with tailored SLAs and KPIs. This manager is also available for on-site visits to address any concerns and enhance support.; ; This comprehensive support framework is included with our service at no additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our service includes a comprehensive onboarding process to ensure users can start using our platform effectively. As part of the initial implementation, we provide full training tailored to the specific needs, configuration, and reports of our users. This training can be conducted in as many sessions as required, all of which are provided free of charge. These sessions will be delivered remotely using Microsoft Teams meaning attendees can attend easily from multiple locations. In addition to live training sessions, we supply standard documentation that can be customised to meet the particular requirements of our users. This documentation includes project plans, user guides, system manuals, and FAQs, which are made available digitally to ensure easy access. For any future training needs or additional copies of the standard documentation, users can arrange these with their Customer Service Executive as needed. Our approach ensures that users have all the necessary resources and support to effectively utilise our service from the start.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If ceasing to use Prism, the customer may opt to have all historic documents converted to PDF and document data exported in CSV, XML, HL7, TXT XLSX. Alternatively the customer may continue to access data via the Prism Client application but this will incur a support charge in order to maintain access and troubleshoot any issues with accessing the data. Once use of Prism has ceased, the customer should delete the Prism Unit's data as per their own destruction standards.
• End-of-contract process: In the case of a new supplier, Synertec would work with the customer and new supplier to ensure there was no degradation in the quality of service or in the processing of communications during the transition period, with a view to making this a straightforward process for all parties. The nature of our business is such that customers can simply switch to sending their letters to a new supplier, so complex exit plans are not usually required. We would work with the customer to ensure that this work was completed within the specific timeframes and would be happy to implement an exit plan in consultation with the customer if required. This work would be carried out at no additional cost.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: TBC

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Prism Client is an application the enables users to access documents processed by Prism from their desktop. The application allows users to interact with their documents. The users can preview, approval, manually release, reprint, remove and query processed documents within the application. With a simple to use interface users with no prior experience can efficiently use the system. The access to the application can be controlled by administrators and individual privileges can be set for each user. Users access to Prism Client is connected to the individual’s Windows user account information.
• Accessibility standards: None or don’t know
• Description of accessibility: Synertec's Prism Client Software comes with an installation manual, user guide, and training on how to use the program, ensuring that users can effectively navigate and utilise the service. It is designed to run in various application streaming or virtualised environments, including APP-V, Citrix, and Terminal Services, and supports all Operating Systems currently supported by Microsoft. The software can be installed on user Desktops and Laptops for ease of use and access.
• Accessibility testing: Synertec's software does not require direct interaction by users apart from Prism Client which allows users to view documents that have been processed. The Prism Client interface has not been tested with users of assistive technology.
• API: No
• Customisation available: Yes
• Description of customisation: Synertec's Prism Software is highly customisable to fit unique client needs. It supports multiple letter templates, data import options, and languages. Users can set specific rules for how letters are sent, whether by print, email, or SMS, and customise the appearance of documents with high-quality graphics and logos. The software also allows for the selection of different postage options and the inclusion of leaflets triggered by certain text within a letter. For any changes, clients can easily reach out to our customer service, who will work with our Technical Services team to implement updates efficiently.

Scaling

• Independence of resources: Synertec provide customers with recommended server specifications to ensure an ideal setup capable of managing user demands efficiently. We conduct regular reviews of server performance, including automated monitoring of disk space. Additionally, during implementation we verify that customer servers possess adequate disk space to accommodate increased document volumes. Our Prism applications are multi-threaded, allowing them to process thousands of documents concurrently from various users and departments. Synertec's production facilities currently operate at less than 40% capacity, providing substantial room for handling increased printing volumes.

Analytics

• Service usage metrics: Yes
• Metrics types: Synertec provides a wide range of reports to allow customers to easily track their documents through the Prism applications. Synertec can provide a spectrum of reports covering when a document is received all the way through to the document being output at it’s intended destination. Alongside a plethora of standard reports, Synertec can work with its customers to generate automated bespoke reporting, This includes the ability to pull unique information from every document processed through Prism and display this information in an easy-to-use report.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data can be exported manually by users from the Prism Client application. The Prism software can also be configured to automatically produce data exports and reports on a set schedule containing key information about the documents processed.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XLSx
  • HL7
  • XML
  • TXT
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Generic Text (ASCII, Unicode and EBCDIC)
  • OKI Microline, Postscript, PCL3,4 and 5, PCLXL (PCL6)
  • Structured data files e.g. EDI, HTML, XML (including FHIR), HL7
  • Windows print files including Metadata
  • PDF including Metadata
  • Any flat file format e.g. CSV
  • Microsoft Word Document (.doc, .docx or WordML files)
  • Rich Text Files (.rtf)
  • Zipped versions (.zip or .rar)
  • Print files of many different formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Other
• Other protection between networks: Synertec employs several measures to protect data within its network. All data transfers are safeguarded by industry-recommended cryptographic controls, including AES-256-bit encryption for all data, which is only permanently decrypted at the point of use. For document uploads and patient portal interactions, sFTP and HTTPS connections are utilised, respectively, both protected by AES 256-bit encryption. The company's network security also includes the use of SSL VPNs with two-factor authentication for remote access. Furthermore, access to all company facilities are controlled using keycards ensuring only employees can access the building. Finally, bit-locking technology protects Synertec hard drives from unauthorised access.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Documents received at a Synertec Data Centre up to 17:00 would be expected to be printed, inserted and dispatched the same day and handed over to Royal Mail for delivery to the recipient. For First Class letters it is expected that the Royal Mail will deliver to the recipient on their next working day, and for Business Class on their 2nd working day. Where Synertec do not meet these dispatch times, documents can be uplifted to First Class postage free of charge, at Synertec's discretion.; ; Synertec will work with each customer to identify their SLA and KPI requirements, starting with our detailed pre-sales survey process. This survey process is carried out to ensure that our solution matches customer requirements and expectations. Bespoke requirements in addition to our standard structure can be considered and almost invariably can be provided without additional costs.; Each customer is allocated a Business Development Manager, to ensure that:; - Service quality is of a consistently high standard; - SLAs and KPIs are met; Regular review meetings are held with the customer’s representatives to discuss:; - Performance against SLAs and KPIs; - Any service issues including remedial actions; - Any areas of improvement /development of the service
• Approach to resilience: Synertec's service guarantees resilience through a multi-faceted approach.; Architecturally, Prism applications are monitored by automated systems that restart applications in the event of failure, minimising downtime. Automated notifications alert support teams to correct failures, focusing on restoring operational capacity and recovering unprocessed data. Prism can be installed on two servers in a master/worker configuration, enhancing system resilience. Data processing is designed to be repeatable, with backups of data files made at each stage of the process, stored for a set period and integrated into existing backup routines. Synertec's digital solutions rely on cloud-based architecture for high availability, ensuring that services remain accessible. What's more, Synertec's hybrid mail production sites are spread over several locations, enabling document processing to be diverted to another site if necessary, guaranteeing continuous operation. Real-time data replication between the main office and a back-up site in Bristol supports the "Pay as You Mail" service and customer/technical support, maintaining continuity of service even in the event of a total loss of the main facility. This comprehensive approach to resilience encompasses architectural components, datacentre configuration and specific strategies for Prism's applications and digital solutions, ensuring operational continuity and preventing data loss.
• Outage reporting: Synertec's Prism software sends auto-logging support notifications in the event of an anomaly being detected, which includes application outages. These notifications are logged automatically 24 hours a day and are actioned by our Customer and Technical Services departments during usual working hours.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Prism is accessed via the Prism Client application, a user interface for interacting with, querying, and managing documents. Access is exclusive to pre-approved users, authenticated through their Windows login credentials. Within the application, administrators can further refine user permissions, limiting specific actions and document accessibility. Additionally, the ability to submit documents to Prism can be controlled by restricting access to designated shared locations within the customer network. This layered access control ensures that document interaction within Prism is secure and governed by organisational policies, providing a tailored and secure experience for each user.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Synertec's Information Security Management System (ISMS) Policy, provides a comprehensive set of information security policies and processes covering essential areas such as Acceptable use, Access Control, Clear Desk and Clear Screen, Information Classification and Handling, Information Security, Passwords, Patch Management, Remote Working and Third Party Supplier Assurance.; Roles and Responsibilities are outlined in the ISMS with the IT and Development Director having ultimate accountability for the ISMS. Synertec’s IT Manager has overall responsibility for information security management within the business and our IT department plays a crucial role in security checks, including logging System Administrator activities, monitoring user network activity, and employing email monitoring tools. The Data Protection Officer is responsible for informing and monitoring GDPR compliance. Our Compliance and Commercial Support Team undertake internal audits and the Head of Compliance has a key role reviewing compliance with the ISMS.; Security measures are assessed through internal testing regimes, including backup verification tests and brute force attacks on user account passwords. We use Windows Server Update Services for patch management and deploy firewalls at network perimeters, with rules reviewed as part of our ISMS review process. Our ISMS policy is reviewed annually and may be reviewed at other times where relevant.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our configuration and change management processes are designed to ensure the integrity and security of our services throughout their lifecycle. Each component of our service is meticulously tracked from inception through deployment and beyond, using a centralised system that records all changes, versions, and updates. Before any change is implemented, it undergoes a rigorous assessment to evaluate potential security impacts. This includes a Privacy Impact Assessment (PIA) or Data Protection Impact Assessment (DPIA) for changes involving personal data. The process is overseen by our DPO or Head of Compliance, ensuring adherence to our strict security standards and guidelines.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We conduct monthly internal vulnerability scans to identify security issues, which are automatically reported to our internal IT team. This process helps us assess potential threats effectively. For patch deployment, our operating systems receive automatic patches as they become available, and security devices are updated monthly. We also ensure that any downtime is organised to prevent disruption. Our approach to staying informed includes regular updates and patches for security devices and operating systems, and the automatic reporting of vulnerabilities identified during our scans.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring procedures proactively detect and address potential system breaches. We conduct regular vulnerability scans and penetration tests to identify weaknesses. If a potential breach is detected, our incident response protocol is immediately activated, involving our outsourced incident response service to isolate affected systems, halt further dissemination, and gather forensic evidence. We prioritise rapid response, with procedures ensuring swift action and communication to minimise impact. Post-incident, we review the event to learn and enhance our defences, maintaining vigilant, effective protection of our systems and data integrity.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management procedures are designed around industry best practices, featuring predefined processes and multiple reporting channels to ensure a robust response. The process begins with an initial triage to assess the severity and categorise the incident, followed by adherence to a predefined playbook for systematic incident response. Communication is maintained through various channels, ensuring all stakeholders are updated regularly. Post-incident analysis focuses on identifying the root cause, enhancing future preparedness. Detailed incident reports are generated to maintain transparency and accountability, documenting every action and decision throughout the incident management cycle.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Installation, user set up, account set up, configuration for a limited number of document templates, testing, training materials and user guides.; ; Documents printed and/or mailed are to be charged.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Monday 6 October 2025
• What the ISO/IEC 27001 doesn’t cover: All service aspects are covered.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Friday 20 October 2023
• What the ISO 9001 doesn’t cover: All service aspects are covered.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• PCI DSS certification accredited by: BSI
• PCI DSS accreditation date: Monday 31 March 2025
• What the PCI DSS doesn’t cover: Certification relates to the following locations: Monkton Farleigh, Hartlebury, Shoeburyness, and Sherburn in Elmet.
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: D56d8d56-2e47-4691-a954-5e2d32bf5179
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: Bed7ffb0-172c-4ccb-b897-9fbabae2a0e2
• Other security certifications: Yes
• Any other security certifications:
  • DCB0129
  • CyberEssentials and CyberEssentials Plus for our EDMonline platform
  • CyberEssentials and CyberEssentials Plus for our PRISM/hybrid mail solution

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@restore.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.