Acuma Solutions Limited

Analytics software as a service

Acuma offers cloud analytics software services leveraging big data technologies, data integration, ETL, reporting, data visualization, application analytics and analytics module. Our Cloud software analytics combines most-modern architecture and tools enabling analytics on structured and unstructured data. The pre-configured, end-to-end cloud analytics software solution suits different use cases and requirements.

Features

• Cloud analytics software supporting integration of data from disparate sources
• Source application friendly accommodating applications like Oracle Retail, SAS, SAP
• Cloud analytics software supporting data upload from social/mobile landscape
• Bulk upload, real-time upload, data upload through web services
• Data Lake for bringing data together
• Predictive analytics, descriptive analytics, Analytic dashboards, reporting and visualisation
• Supports ‘Big Data’ end-to-end analytics, data-ingestion to reporting
• Governed delivery of analytic content
• Cloud analytics software provides interface to select the domain
• On-going support as part of cloud analytics software services

Benefits

• Technology Agnostic with Skills in all major Big data/Analytic Tools
• Eliminate capital investment, maintenance costs for data-to-insights journey
• Cloud analytics software services reducing total cost of ownership
• Proven Methodologies and Best Practices supported by cloud software analytics
• Consolidate disparate data-sources, eliminate silos, with cloud analytics software services
• Low threshold to get started with cloud analytics software services
• On-boarding and Off-boarding of skills and functionality
• Cloud analytics software services promoting scalability and flexibility
• User-friendly interface, fast adoption enabled by cloud analytics software services
• Reduce data-to-insights journey from hours to minutes

£9.99 a unit an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid_team@acuma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

419489572786608

Contact

Jonathan Eeley
0161 241 4111
bid_team@acuma.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements:
  • Browsers – IE 8+, Chrome, FireFox or Safari 9+ (any)
  • 8 GB RAM and 100 MB available space

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 4 hrs
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Jaws
• Onsite support: Yes, at extra cost
• Support levels: The service includes a standard level of Service Management with the following features:; ; - Acuma Service Desk – available at standard England & Wales working hours; - Incident management including liaison with SCC and agreed escalation routes; - Agreed SLAs ; - Agreed maintenance windows; - Agreed change control process ; - Publication and implementation of service roadmap; ; Standard SLAs are as follows:; ; Priority: Critical - Mission Critical; Initial response time: 1 hour. ; Target resolution time: within 1 working day.; ; Priority: 1 - Urgent issue affecting the whole user community, requires immediate action. ; Initial response time: 1 hour. ; Target resolution time: 24 working hours.; ; Priority: 2 – Issue inhibits a user.; Initial response time: 4 hours. ; Target resolution time: 3 working days.; ; Priority: 3 - Issue is not seriously affecting a user, does not require immediate attention. ; Initial response time: 8 hours. ; Target resolution time: 5 working days.; ; Priority: 4 - Cosmetic issues and information only queries. ; Initial response time: 24 hours.; Target resolution time: as agreed at time of call.; ; Enhanced Service Management is also available including:-; ; - 24x7 support ; - Out of hours support; - Weekend support; - Peak period support (e.g. month end)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our consultancy expertise facilitates onboarding of users while the engagement gets initiated. Acuma services range from user training, support and documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: The Off Boarding process includes full data extraction and removal. All customer –generated data will be returned to the customer according to customer preferences and subject to the requirements of the service Impact Level.; ; Once the extract is verified by the customer all customer data is purged and destroyed and the service instance removed.; ; Off Boarding costs are agreed on a customer-by-customer basis depending on data volumes, preferred media, security constraints etc.
• End-of-contract process: The standard set of procedures for closing the service is summarized below:; ; - Back up all customer data (including routines) to portable storage; - Securely transfer data to customer; - Customer validation of transferred data; - Remove service instance (i.e. no trace of customer components); - Customer verification of service instance removal

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: Yes
• What users can and can't do using the API: Users need to make service call by including the URL along with the required parameters. By invoking this API, selected models will be executed on the data sets. While there are no limitations, users will have to follow the API document for the acceptable formats.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution allows customisations to meet specific customer requirements, as that of accommodating additional data sources.

Scaling

• Independence of resources: This service is based upon some of the most scalable-based architecture providers like AWS and Hadoop. We also follow a micro-service based architecture that ensures that inter-dependencies like shared databases and other architecture scaling issues do not exist.

Analytics

• Service usage metrics: Yes
• Metrics types: To be decided once the contract is drawn.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Acuma enables data export through a REST API.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Text only
  • XML
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Txt only
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We have 99% availability during normal business hours
• Approach to resilience: This infomation is available on request.
• Outage reporting: Customers will be notified of any outages and planned outages by email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: User access is controlled by enabling role-based access where only authorized individuals can access the solution account.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Impact Level OFFICIAL
• Information security policies and processes: We take cues from ISO/IEC 27001:2005 specification. We follow disaster recovery, business continuity, incident response, password management, patch management, access control and firewall management processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our configuration and change management approach embraces version control for all software components, processes and documentation. Assessment of changes are made against design documentation and threat ; intelligence, and potential security impacts are identified.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We leverage internally defined processes to monitor potential threats proactively through various sources, including external repositories.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We leverage robust techniques, technologies and tools for identifying threats and rolling out relevant measures depending on the complexity, nature and severity as a specific case may demand.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes adhere to industry standard best practice to capture as well as manage events. Users can make use of channels including email and phone for reporting incidents.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Joint Academic Network (JANET)

Social Value

• Fighting climate change:

  Fighting climate change

  Acuma fully supports fighting climate change and as a responsible supplier has implemented a carbon reduction policy and Statement demonstrating our commitment to fighting climate change. This is available on request.
• Covid-19 recovery:

  Covid-19 recovery

  Acuma has remained busy during the C-19 Pandemic providing consistent services to our customers and has fully supported suppliers and staff in line with all government policy and following all government recommendations and guidelines. We have a C-19 recovery plan in place which can be shared on request and are slowly returning to the office with very limited on-site customer meetings. We work with all our customers following their guidelines, the governments’, and also our own business protocol.
• Tackling economic inequality:

  Tackling economic inequality

  We take economic inequality very seriously and have implemented a number of policies to address inequality. We are an accredited Living Wage Employer and have a number of policies in place to support equality. These include, Modern Slavery Policy, Equality and Diversity, Labour Standards Policy and Ethical Trading Policy. Our board is represented fairly by all genders and we operate with a diverse workforce with employees speaking over 60 languages located globally across India, USA , UK , Malaysia, and Singapore.
• Equal opportunity:

  Equal opportunity

  The Company applies a policy of non-discrimination on grounds of religion, ethnic origin, sex, age, marital status or disability. The only criteria for selection and for any particular position within the Company is a candidate's ability to do the job required. The Company recognises that disabled individuals can and do make a valuable and significant contribution to the business activities of the Company. Where disabled people have the attitude and abilities necessary for the job, sympathetic and positive consideration is given to their applications. Encouragement will be given in the education, training, career development and promotion of all employees, according to the opportunities available, organisational requirements and individual attitudes and abilities.
• Wellbeing:

  Wellbeing

  Acuma is committed to providing a healthy working environment and improving the quality of working lives for all our employees. Our wellbeing strategy aims to support Acuma's mission and core values of freedom of thought and expression, freedom from discrimination and the recognition that Acuma's staff are its greatest asset. Through the integration of wellbeing in all work activities and practices, a positive environment can be created that is compatible with promoting staff engagement, performance and achievement. Working in partnership with all areas of Acuma and the wider company with a common interest in promoting a culture of wellbeing is key to the success of this strategy. The wellbeing strategy’s ultimate goal is to improve the health, safety and wellbeing of Acuma's staff and to prevent work associated ill health, for the overall benefit of staff and the organisation. This encompasses the physical, mental and social health of employees and recognises that employees’ values, personal development and work within Acuma contribute to their overall wellbeing at work. Acuma has a large workforce and is geographically, culturally and linguistically diverse. The wellbeing strategy aims to reflect this diversity and to provide direction on related issues and challenges in order to support the development of effective solutions and outcomes. This strategy aims to bring together all initiatives already in place within Acuma for supporting and maximising the health and wellbeing of staff. Through the coordination of current wellbeing activities and the identification of further opportunities, an action plan has been established that consolidates existing work and achieves additional progress. This action plan has been developed using CIPD’s five recognised domains of wellbeing, namely: health, work, values/principles, collective/social and personal growth.

Pricing

• Price: £9.99 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 14 day free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid_team@acuma.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.