THELOGICALLY LTD

Logically Intelligence

A threat intelligence platform that brings together Logically’s capabilities in at-scale analysis, classification and detection to help governments and organisations monitor the online media landscape for the spread of damaging activity and narratives. This includes Crisis Response, Election Integrity, Misinformation, Disinformation, On-line Harms and Influence Operations.

Features

• Detection of False or Misinformation and Sock Puppets
• Monitoring Online Harms, Disinformation, Psyops, Information Warfare
• Detection of Inauthentic Automation on Social Media Platforms (bots)
• Detect Foreign Interference and Propaganda
• Detect threats against individuals, groups, infrastructure or organisations
• Combat problematic content/narratives on open, closed and darkweb networks
• Artificial Intelligence and Machine Learning (AI/ML)
• Natural Language Processing, Natural Language Understanding and Computer Vision
• Detection of Coordinated Inauthentic Behaviour (CIB)
• Countermeasures; Fact-Checking, Take-downs and Law Enforcement escalation.

Benefits

• Speed and Scale
• Force Multiplier effect of AI/ML
• Predict and Prevent Online Harms
• Detect and Respond to online harms
• Protection for people, organisations and cyber assets
• Analyse, explore and counteract threats early enough
• Single Pane of Glass for all platforms
• Trend and Narrative Analysis and Impact Measurement
• End-to-End workflow; Collectors, Analysts, Investigators and Decision-Makers
• Situational Awareness, Horizon Scanning for short/long term trends

£8,000 to £500,000 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lyric@logically.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

419596130903714

Contact

Lyric Jain
01484725440
lyric@logically.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Internet Connection
  • Must meet pre-defined Browser Requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours, 7 days per week.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Provided via third party (Intercom)
• Onsite support: Onsite support
• Support levels: Customers have access to a UK based Helpdesk that operates 0900 to 1700, Monday to Friday, excluding UK Bank Holidays (with a reduced service between Christmas and New Year). We offer a dedicated support email address, with triaging via Video Confererence or in person as required - included in the licence fees.; ; Out-of-hours support on a contract by contract basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training and on-boarding package is available to any new customer; this process typically takes 1-5 days, depending on the scope of the project.; ; Logically employs a wide array of domain experts that strive to provide both intellectual and technical support to our customers proactively. With Logically’s Managed services full support is offered to ensure customer success while our Cloud-hosted solutions come with on-boarding and maintenance support and implementation and analysis workshops.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Upon request Logically will provide a data download user data in secure CSV Format
• End-of-contract process: Either the end-user customer renews the service or we terminate the service on the contract expiry date and delete any customer related account information . The contract covers product access and support up until the date of expiry.; ; 30-days after cessation of contracts, with the exception of any information that we are legally required to retain, an automated process will delete or anonymise all data in the platform related to the expired contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No differentiation between Mobile and desktop services as our Models have been tailor made for distillation on Edge Hardware as well as desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Self-service web application with dashboard.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We conduct regular usability and accessibility research and user interviews including with screen reading technology to ensure our products and services meet industry standard guidelines.
• API: Yes
• What users can and can't do using the API: Logically's systems are designed with extreme flexibility in mind. Our API's provide the ability to ingest external, sensitive, or proprietary data sources in a plug-and-play configuration and output raw and processed data via encrypted endpoints integrated into existing systems.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: When creating a new account or setting up a new project, we can offer a plug and play customisation service for our customer's requirements, as well as through platform settings. Custom capabilities such as novel data sources and threat types can be added in 1-4 weeks depending on the complexity of the integrations.

Scaling

• Independence of resources: Logically's systems are not limited by scale. We use cutting edge infrastructure to ensure our services are available on any scale.

Analytics

• Service usage metrics: Yes
• Metrics types: Depending on the services customers require, we can provide KPIs based on outcomes, information detail, events, and threats identified: from counts of unique fact-checks, credibility assessments, and threats. We can also use Latency as a measurable: time from a user request or threat origination to response or threat flagging as well as Accuracy in the form of correct classifications.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is available for export in through the API as well as Manual data exports from the user interface, all data is provided in CSV format.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.9% Uptime Availability
• Approach to resilience: Available on request
• Outage reporting: Automated Customer Email Alerts and Service Availability Dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management and configuration of the service requires Logically administrative privileges for the customer account. Support channels require a Logically account.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Logically follows industry standard security governance procedures and aligned to ISO/IEC 27001, we use a combination of high levels of encryption, trained staff, and information security policies and technical and Ethical safeguards to protect our customers’ data.
• Information security policies and processes: Logically uses a combination of high levels of encryption, trained staff, and information security policies and technical and Ethical safeguards to protect our customers’ data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All new features follow our rigorous planning processes. Any new feature or changes to an existing one are described from a use case perspective and a solution is documented.; ; Jira is used for tracking all development tasks form start to finish. All features are reviewed and signed off by the security team and Ethic board.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Logically uses a combination of Internal and third party teams to detect vulnerabilities in our services as well a continuous Pen Tests (at least 6 monthly) and offers bug bounties for non critical parts of our service. Logically uses Google Cloud infrastructure who perform regular testing for vulnerabilities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Any Potential compromises will follow our defined security guidelines. We monitor 24/7 and all critical incidents are acted upon immediately.
• Incident management type: Supplier-defined controls
• Incident management approach: The Logically Information Security Team will evaluate and determine a response strategy and:; ; - Confirm Scope of Incident; - Confirm, Catalog and Confirm Damage to Data/Property; - Confirm Impact to the Business; - Categorize Incident (Malware, Intrusion, Damage etc.); - Determine Response and Remediation Timeline both Internally & Externally

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Logically’s mission is to reduce and eventually eliminate the harms associated with mis- and disinformation.; ; We are proud supporters of free speech and oppose censorious approaches to individual expression online. However, where misleading and deceptive online discourse causes societal damage, we believe it needs to be identified and addressed.; ; We have built industry-leading products and services to tackle harmful mis- and disinformation at scale. Our offerings are designed for use by; private and public sector organisations, governments, and civil society groups, among others. We provide our services only to clients who meet the highest standards of integrity and ethics. ; ; We are a verified signatory of the IFCN’s code of principles, and as such, we hold ourselves to the standards set by that organisation. This; includes a commitment to non-partisanship and fairness, transparency of sources, and transparency of funding and organisation.; ; We won’t enter into any contract where there's a reasonable likelihood the client would use the information that we find to cause undue harm; to any person or group, or threaten to undermine the human rights of any person or group.; ; We will not engage in any partnership which would undermine our commitment to political non-partisanship.

  Covid-19 recovery

  Logically’s mission is to reduce and eventually eliminate the harms associated with mis- and disinformation.; ; We are proud supporters of free speech and oppose censorious approaches to individual expression online. However, where misleading and deceptive online discourse causes societal damage, we believe it needs to be identified and addressed.; ; We have built industry-leading products and services to tackle harmful mis- and disinformation at scale. Our offerings are designed for use by; private and public sector organisations, governments, and civil society groups, among others. We provide our services only to clients who meet the highest standards of integrity and ethics. ; ; We are a verified signatory of the IFCN’s code of principles, and as such, we hold ourselves to the standards set by that organisation. This; includes a commitment to non-partisanship and fairness, transparency of sources, and transparency of funding and organisation.; ; We won’t enter into any contract where there's a reasonable likelihood the client would use the information that we find to cause undue harm; to any person or group, or threaten to undermine the human rights of any person or group.; ; We will not engage in any partnership which would undermine our commitment to political non-partisanship.

  Tackling economic inequality

  Logically’s mission is to reduce and eventually eliminate the harms associated with mis- and disinformation.; ; We are proud supporters of free speech and oppose censorious approaches to individual expression online. However, where misleading and deceptive online discourse causes societal damage, we believe it needs to be identified and addressed.; ; We have built industry-leading products and services to tackle harmful mis- and disinformation at scale. Our offerings are designed for use by; private and public sector organisations, governments, and civil society groups, among others. We provide our services only to clients who meet the highest standards of integrity and ethics. ; ; We are a verified signatory of the IFCN’s code of principles, and as such, we hold ourselves to the standards set by that organisation. This; includes a commitment to non-partisanship and fairness, transparency of sources, and transparency of funding and organisation.; ; We won’t enter into any contract where there's a reasonable likelihood the client would use the information that we find to cause undue harm; to any person or group, or threaten to undermine the human rights of any person or group.; ; We will not engage in any partnership which would undermine our commitment to political non-partisanship.

  Equal opportunity

  Logically’s mission is to reduce and eventually eliminate the harms associated with mis- and disinformation.; ; We are proud supporters of free speech and oppose censorious approaches to individual expression online. However, where misleading and deceptive online discourse causes societal damage, we believe it needs to be identified and addressed.; ; We have built industry-leading products and services to tackle harmful mis- and disinformation at scale. Our offerings are designed for use by; private and public sector organisations, governments, and civil society groups, among others. We provide our services only to clients who meet the highest standards of integrity and ethics. ; ; We are a verified signatory of the IFCN’s code of principles, and as such, we hold ourselves to the standards set by that organisation. This; includes a commitment to non-partisanship and fairness, transparency of sources, and transparency of funding and organisation.; ; We won’t enter into any contract where there's a reasonable likelihood the client would use the information that we find to cause undue harm; to any person or group, or threaten to undermine the human rights of any person or group.; ; We will not engage in any partnership which would undermine our commitment to political non-partisanship.

  Wellbeing

  Logically’s mission is to reduce and eventually eliminate the harms associated with mis- and disinformation.; ; We are proud supporters of free speech and oppose censorious approaches to individual expression online. However, where misleading and deceptive online discourse causes societal damage, we believe it needs to be identified and addressed.; ; We have built industry-leading products and services to tackle harmful mis- and disinformation at scale. Our offerings are designed for use by; private and public sector organisations, governments, and civil society groups, among others. We provide our services only to clients who meet the highest standards of integrity and ethics. ; ; We are a verified signatory of the IFCN’s code of principles, and as such, we hold ourselves to the standards set by that organisation. This; includes a commitment to non-partisanship and fairness, transparency of sources, and transparency of funding and organisation.; ; We won’t enter into any contract where there's a reasonable likelihood the client would use the information that we find to cause undue harm; to any person or group, or threaten to undermine the human rights of any person or group.; ; We will not engage in any partnership which would undermine our commitment to political non-partisanship.

Pricing

• Price: £8,000 to £500,000 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lyric@logically.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.