OPTUM HEALTH SOLUTIONS (UK) LIMITED
Electronic Patient Record (EPR) Advisory Services
Optum provides comprehensive guidance and expertise to healthcare organisations for effectively utilising their EPRs. These services include strategic planning, change management, system evaluation and optimisation, ensuring alignment with organisational goals and industry best practices. Optum's advisory services optimise EPR investments, improve patient outcomes, and navigate evolving healthcare changes.
Features
- EPR Programme management and transformation capabilities
- EPR Implementation executive oversight
- Change Management and Operational Readiness Planning
- IT strategy and project management services
- Clinical informatics team ensuring technology aligns with clinical needs
- Clinical decision support, clinical adoption and performance reviews
- Interoperability development enabling seamless data exchange across systems
- Advanced analytics strategy, planning and solutioning
- Population Health insights leveraging predictive analytics and AI models
- Post EPR Go-Live optimisation, AI-driven assessments and continuous improvement
Benefits
- Access global healthcare experts delivering innovative, outcome-driven technology solutions
- Clinician-led ensuring patient safety and alignment with real-world workflows
- Flexible,cost-effective resourcing with certified expertise for successful EPR delivery
- Proactive risk-management delivers faster issue-resolution,consistent QA
- Analytics practice, including HIMSS AMAM readiness and performance improvement
- Gain actionable insights from mature US-EPR-market to inform strategic decisions
- Accelerate implementations, maintaining support for legacy systems and applications
- Benefit from local and global resources for seamless on-site,remote support
- Specialised expertise ensures efficient problem-solving and tailored solutions
- Extensive expertise in Epic Community-Connect and Shared Epic instances
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
4 1 9 6 8 4 5 9 1 3 7 5 2 5 2
Contact
OPTUM HEALTH SOLUTIONS (UK) LIMITED
Bid Team
Telephone: 353 876252012
Email: EHRBidteam@optum.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- End user training coordination
- Other
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
- Our response times are based on priority of issue and response times are in our SLAs. Response time range from 1 hour up to 8 hours based on severity.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Optum provides ongoing support for optimising and managing your electronic patient record (EPR) system to ensure that you derive maximum benefit and support ongoing transformations. Our support includes comprehensive services aimed at continuously improving your EPR system's performance, enhancing its functionality, performing routine changes including regulatory, compliance and patient safety related updates.
Optum’s EPR Services team offer a managed service support to customers managed service customers who are transitioning to a stabilisation and optimisation phase of their EPR systems implementation. We deliver high quality managed services based on industry leading practices and extensive application and service delivery experience.
Optum provides managed services across a broad set of non-clinical functions, including information technology, digital and patient engagement, analytics, purchasing and strategic transformation initiatives, as it relates to your EPR, helping you achieve the desired outcomes and benefits from its implementation.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- No
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £595.00 | |
| Application operations engineer | £745.00 | |
| Senior application operations engineer | £845.00 | |
| Lead application operations engineer | £1,045.00 | |
| Principal application operations engineer | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £745.00 | |
| Senior business relationship manager | £1,045.00 | |
| Lead business relationship manager | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £595.00 | |
| Change and release analyst | £745.00 | |
| Change and release manager | £845.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £745.00 | |
| Senior operations analyst | £845.00 | |
| Operational control manager | £1,045.00 | |
| Head of command and control | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £595.00 | |
| End user computing engineer | £745.00 | |
| Senior end user computing engineer | £845.00 | |
| Lead end user computing engineer | £1,045.00 | |
| Principal end user computing engineer | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £745.00 | |
| IT service manager | £845.00 | |
| Senior IT service manager | £1,045.00 | |
| Head of IT service management | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £745.00 | |
| Major incident manager | £1,045.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £745.00 | |
| Infrastructure engineer | £845.00 | |
| Senior infrastructure engineer | £1,045.00 | |
| Lead infrastructure engineer | £1,295.00 | |
| Principal infrastructure engineer | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £595.00 | |
| Infrastructure operations engineer | £745.00 | |
| Senior infrastructure operations engineer | £845.00 | |
| Lead infrastructure operations engineer | £1,045.00 | |
| Principal infrastructure operations engineer | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £745.00 | |
| Problem manager | £845.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £595.00 | |
| Senior service desk analyst | £745.00 | |
| Service desk manager | £845.00 | |
| Head of service desk | £1,045.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £595.00 | |
| Service readiness analyst | £745.00 | |
| Service transition manager | £845.00 | |
| Lead service transition manager | £1,295.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £595.00 | |
| Junior business analyst | £745.00 | |
| Business analyst | £845.00 | |
| Senior business analyst | £1,045.00 | |
| Lead business analyst | £1,295.00 | |
| Head of business analysis | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £745.00 | |
| Delivery manager | £845.00 | |
| Senior delivery manager | £1,045.00 | |
| Head of (Agile) delivery management | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £845.00 | |
| Digital portfolio manager | £845.00 | |
| Senior digital portfolio manager | £1,195.00 | |
| Head of portfolio | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £845.00 | |
| Product manager | £1,045.00 | |
| Senior product manager | £1,195.00 | |
| Lead product manager | £1,295.00 | |
| Head of product | £1,395.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,295.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £745.00 | |
| QAT analyst | £845.00 | |
| Senior QAT analyst | £1,045.00 | |
| Lead QAT analyst | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £745.00 | |
| Test engineer | £845.00 | |
| Senior test engineer | £1,045.00 | |
| Lead test engineer | £1,295.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £1,045.00 | |
| Head of test | £1,395.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI Assurance UK Limited
- ISO/IEC 27001 accreditation date
- Friday 28 October 2011
- What the ISO/IEC 27001 doesn’t cover
- The current scope for ISO/IEC 27001:2022 is for: The Management of Information Security in the processing of corporate, healthcare and client records, software development and testing, hosting, healthcare support services, analytics and helpdesk. Included within the scope are applicable components of shared corporate services. This in accordance with the the UK-LIS-002-Stament of Applicability Version 8.1 dated 10th of March 2025.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 17064222-5265-4870-accc-7fc3592dd125
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- Yes
- Any other security certifications
-
- Data Security Protection Toolkit
- ISO 27017:2015 Cloud Security
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
- Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
- Plans for positive actions with community groups.
- Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
- Plans to respond flexibly and adapt approaches to community engagement and initiatives
- Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Working conditions which promote an inclusive working environment and promote retention and progression
- Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
- Other measures to offer development opportunities for the target cohort(s) in the contract workforce
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
- Understanding of issues relating to entering the contract workforce
- Creation of outreach activities to create a pipeline of employees for the future contract delivery
- Content of the outreach activity is designed to suit the target cohort
- Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at EHRBidteam@optum.com.
Tell them what format you need. It will help if you say what assistive technology you use.