Cross 8

Transformation Management Office as a Service

Our Transformation Management Office service helps you get control of your Transformation.

It quickly establishes clear line of sight, asking the right questions so all stakeholders have the right information… at the right time.

A true partnership, we focus on delivery while building your capability through knowledge transfer.

Features

• Establishes and enforces tight but pragmatic Transformation governance standards
• Experienced PMO professionals with knowledge of all major control methods
• Quickly establishes the right level of governance to ensure delivery
• Monitor and control: planning, budget, resource, Transformation status, risk, benefits
• Compatible with: Agile (Scrum, Kanban, SAFe); Prince2, PMBOK, MSP
• Flexible: Can set up new PMOs or enhance existing PMOs
• Implements easy to understand dashboard with leading indicators of issues
• Delivered by experts with theoretical knowledge and hands on experience
• Focuses on value-add not “report for report’s sake”
• Comprehensive suite of PMO functions covering whole E2E Transformation lifecycle

Benefits

• Increase certainty of delivering programme outcomes and realising benefits
• Get a clear, accurate forecast and understand cross-programme interdependencies
• Optimise resource allocation and project prioritisation through transparent models
• Unblock issues through early sight of upcoming risks / blockers
• Fast onboarding with little learning curve due to broad expertise
• Deliver effectively regardless of methodology: agile, waterfall or hybrid
• Increase adoption through best in class PMO methods
• Compatible with GovS002 project management standards
• Reduces dependency on externals by designing handover from the start
• Gain clarity through no-surprises approach to comms and stakeholder management

£250 to £2,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wendyrobinson@cross8.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

419965447512295

Contact

Wendy Robinson
07787516735
wendyrobinson@cross8.co.uk

Planning

• Planning service: Yes
• How the planning service works: Reliable planning is a key part of Cross 8’s offering across all of our services. ; ; Our extensive experience of leading and delivering change from strategy, through mobilisation, to implementation means that we can help you create plans where none exist; and act as a critical friend to bring a robust challenge to existing plans.; ; We work collaboratively with you to determine the best method to deliver your change, and then develop a stretching but realistic plan together taking account of your resource availability and change capacity. ; ; Using real life examples from our wealth of experience, our change experts are able to use best-in-class planning methods such as reference class forecasting, to increase the accuracy and reliability of our plans. ; ; We have successfully used these techniques across Agile, traditional waterfall, and hybrid delivery models, and in environments with multiple service providers / suppliers.; ; We believe that the planning stage is incredibly important and by investing time to do this together - and getting stakeholders across your organisation aligned with the plan - we maximise the chance of delivering your change on time.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: All of our services can include upskilling of your people. ; ; Cross 8 do not sell dedicated training services, but a fundamental part of our offering is to leave our clients better off than when we joined them, and we see knowledge transfer and upskilling of your people as a key part of successful delivery.; ; We follow a structured Knowledge-to-Action framework. Taking a planned, structured approach means that Knowledge Transfer is practical and tangible. By focussing on action we evidence that the transfer has been effective.; ; We believe it is essential that knowledge transfer is an ongoing process. To that end, we use a variety of tools and techniques throughout our engagements, which can be run separately or fed into your existing training team:; ; • Knowledge requirements identification; • Mentoring / Role Shadowing; • Establishing Communities of Practice / Centres of Excellence; • Running Seminars / workshops; • Traditional document production, e.g. how-to guides, etc. ; • Document Management Systems ; ; On most engagements, there is also a final handover deliverable that encapsulates what we have delivered and makes it repeatable without us where possible.; ; It’s important to us to know that when the job is done our clients can stand alone.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cross 8 provide a full set-up and migration service. Whether you are moving from on-premise server solutions to cloud for the first time, switching between cloud services, or delivering any form of business transformation, we can use our proven methods to help.; ; Unlike many consultancies, we only deliver change. This means we have become specialists in leading businesses through transformation. With services stretching from strategy, through to implementation, and experience of working in a variety of industries and sectors, Cross 8 can ensure your migration is a success. ; ; We use a proven model, which as well as covering all of the essential technical aspects, includes the all-important people elements that are too often overlooked. We engage with all of the relevant stakeholders early, establish clear plans at various levels for different audiences, and bring best-in-class business change methods to increase the adoption of your new processes and systems. ; ; Throughout we are focussed on helping lead your migration to deliver efficiently while minimising the disruption to the ongoing operational business. ; ; It is this marrying of technical understanding with business understanding that lets us make your migration a success.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Routine quality assurance checks form a key part of our ISO9001 standard quality management system. ; ; In order to ensure standards are assessed without impacting delivery timelines, we have embedded these compliance checks into our process. ; ; Our Test Management service provides end-to-end management of complex cloud system and process testing, to increase confidence in delivery. ; BPSS screened Test Managers develop a Test Strategy and Plan in conjunction with operational and digital stakeholders, then lead execution. ; It provides an independent but collaborative Test Management function focussed on testing the right things to ensure your implementation is defect free.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Comprehensive support is provided free of charge as part of all of our services. ; ; An account manager and technical lead are assigned to all engagements and will be available during office hours.; ; At Cross 8 we only appoint account managers who are themselves experts in change delivery. They take a close role in the accounts they are responsible for, challenging our project teams from a position of knowledge. ; ; Technical leads are a core part of the delivery team and provide on the ground support. ; ; Technical leads and account managers meet a minimum of weekly to ensure that everybody involved in the delivery is informed.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As an SME in the service industry the majority of our environmental impact comes from our Scope 3 emissions. Our Scope 1 and 2 emissions have reduced by 54% from 2019 baseline. Our Scope 3 emissions have reduced by 56% from the 2019 baseline. We offset all of our emissions through a Gold Standard verified offsetting project, for 2022 we chose a "Clean Water in Zambia" project. We are committed to achieving net zero by 2050. Our remote working skills have matured considerably through Covid since 2020. During this time, we continued to successfully deliver for our clients, and some have remained that way. We have experience working with online whiteboard collaboration tools such as Miro Boards, conferencing tools such as MS Teams, as well as using instant message systems e.g., WhatsApp to provide real-time collaboration. We also use Cloud based document editing and sharing via Microsoft Office for ease of sharing information with stakeholders remotely. This enables us to reduce our Scope 3 emissions when delivering for our clients.

  Covid-19 recovery

  Cross 8 quickly adopted a remote working policy following the outbreak of the COVID-19 pandemic. Although we have an office, we do not insist on attendance and allow our workforce the flexibility to choose where best they work from.

  Tackling economic inequality

  Cross 8 are highly motivated to improve the businesses they work in, especially through knowledge transfer. Our consultants enjoy collaborating, passing on skills through mentoring and training, developing the internal capabilities of their customers. We have mentored many apprentices over the years and our team volunteer at ‘Business in School’ days to support GCSE/A Level Business students. ; To build these values into the service requirements our Social Value Lead will work with our clients to identify opportunities for our combined team to volunteer on any initiatives to help build digital skills either within a local community or within the client’s own workforce.

  Equal opportunity

  Cross 8 is committed to creating inclusive and mentally healthy workplace cultures e.g. through encouraging flexible working - this is not just limited to parents and carers. We find this approach attracts talent who would otherwise meet barriers to employment in a more rigid 9-5 work environment.; We celebrate the diversity within our team and are passionate about promoting the value neurodiverse thinking can bring to our company, we are also a signatory to Neurodiversity in Business.; We maintain a relatively flat structure having high levels of trust in our team, with regular open forums so that everyone’s voice is heard. To build these values into the service offering, we will ensure our team remains well-balanced and diverse, continuing to offer roles to consultants.

  Wellbeing

  At Cross 8 we recognise our most valuable asset is our people. We see a direct correlation between business success and our staff happiness. Happy employees build a happy and successful workplace. As experts in helping companies manage large-scale change, we appreciate that change is all about people, it is ingrained in how we work, which is why we understand the importance of prioritising people in our own business. Our number one company value is that culture matters – our culture is born from honesty, trust and integrity. These are the foundation of a team that works. We have a purpose built office in a converted barn on the edges of the countryside but we don’t insist on attendance, we trust our staff to work wherever is most suitable for them. We are fully supportive of our team working the hours that fit around their life, understanding that a well-balanced work and personal life is vital to our team’s wellbeing. We like to think our holiday policy is unique. We don't limit time off to the contractual holiday allowance - it's better for our people, and for us, if they've had that break and recharged whenever it's needed - we trust our team to make the right decisions. We have at least four social events a year, which bring the whole team together. Events have included quad biking, paddle boarding, tree top climbing, cycling, BBQs and celebration dinners. To build this into our service, we will provide ongoing support for our team, through open forums and regular check-ins with their Account leads, providing extra support when needed.

Pricing

• Price: £250 to £2,000 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at wendyrobinson@cross8.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.